Macy's North/Marshall Field's Reviews

Macy's put me on hold after hearing my indian accent, for at least 20 mins. Thats not very cash money.

ONLY thing to say about the Bridal Registry department is its phenomenal staff and Manager make it a real gem!!! Knowledge, protocol savy, personable beyond call, made the whole experience a joy and rewarding. The invitation to a Sip & Scan proved especially helpful in young couples meeting and discussing momentous decisions and off shoot plans to the actual wedding. Truly an ingenious event and warm reception accompanied with wine and networking. Bravo! Well done! A bride and groom gathering of bonds and dreams!

This place has absolutely no customer service. I may as well just shop on Amazon. No one greets you. You have to ask for help. It's sad.

LQQK, I mean stop by and see for yourself, the store looks much better than before the renovation

Love the store and of course the history of the building. Great to buy things or just walk around.

There are lots of changes remodeling too pricey didn't buy anything today.

Feel of the place is amazing. Great place to visit and shop during depressing chicago winters

They decorate there windows during Christmas time the best!

I love the internal architecture of this store. And the mosaic tile ceiling is incredible.

I only shop at this Macy s because of convenience. The store s help is typically (with a few exceptions) rude with little care for a customer s experience. The cleanliness is questionable especially in the basement and the food court. And the presentation of the merchandise is like shopping in Filene s Basement without the discount. In major need of an update.

There were maybe 5 employees available! Some called in sick. 1 was on their break and the outher was in a different section being overworked by customers!

Lovely building and awesome setup but they need to employ more staff!

Sam at Macy s was amazingly helpful! We were out for Black Friday and he made the day for us!

The wine shop is amazing and the staff is very helpful

Overpriced clothing and some workers are nice and some are rude. You can get better deals on clothing elsewhere.

Loved it. The associates are so nice and very helpful. Good customer service. I would recommend this store to shop.

Ugh. Not a big fan of this place and would never want to set foot in it except for seeing the "real Santa" around Christmas time. The Christmas Window displays outside are really cool though! The big Christmas tree in the Walnut Room is always a hit for my family, too. And the cafeteria in the lower level is pretty decent, if overpriced. It is a pretty cool and historic building, but much of that history is lost because Macy's gobbled up the historic Marshall Fields.

Huge store to take care of any shopping you want to do while in the city of downtown Chicago.

This is so huge.. Awesome collection.... And great place to hang out for a day...

This is our favorite classic department store. We visit this time (Nov/Dec) of year and love the hustle / bustle. Beautiful atriums inside, wonderful window displays outside.

Obviously impressively massive store, but despite the detailed and extravagant facade on the street level, the stores themselves seem to be suffering. Not impressed with the cleanliness and feel as though it s a department store which no longer cares about it s perpetuity. Decorations are off the charts for Christmas as if this is the only time of year where the store might be able to keep its head high enough above water to push it through the next year.

Store n the employees very nice bathrooms very nasty smells very bad

Nick in the shoe department is a saint. So many choices to try and he kept the shoes coming!

Love macy! Everyone is so nice! Love the food! Go to the 17th floor or basement. There clothing are wonderful at a great price.

Favorite Macys to shop in because of variety of selections

Great place to shop. Check for for discounts online or in store

Downtown Chicago Macy's the associate there was extremely helpful got me for what I was looking for and it's nice to have someone to help you for a change.

They let us sit there for like 3 hours while we did sketches and ate at Starbucks lol

The Walnut Room is not open for dining but the big tree is beautiful. Uncle Mistletoe is wearing his mask so no fears.

We bought something which had proven elusive in the UK.

Downtown Chicago. Old Macy's building in exallant repair. There is a restaurant on the 7th floor and fragrences on the first with anything you may care for in between.

The only drag is that the pan handlers are in full force outside the Holiday Windows. Washed cut hair, fresh clothes and not a spec of dirt. Their homemade signs are unique and during the Holiday"s they are themed. Their was one sitting with a dog to maximize effect. None of them are homeless which is obvious. But, they persist none the less.

And the 5 gallon bucket drummers are a plus. They try their hardest but, they lack a sound and up close it is just a roar of plastic being beat on relentlessly.

Why is my review centered around the people outside ? Chicago has a lot to offer a visitor but, seriously they City and Macy's should run this sordid lot off the sidewalks and let the visitors enjoy the architecture and splendor of a great landmark.

This place always makes me smile!! Still not over crowded like Macy s New York, yuck!! Still has the Marshall Field upscale vibe. Prices are reasonable if u willing to shop! If not grab a fit and go!!

Tries, but doesn't quite succeed in recreating the old Marshall Field atmosphere. Excellent food court.

We ate @ Walnut Room. We notified the manager that the lobster bisque was burnt. He tasted it. He never got back to us and the burnt bisque was never replaced. The kettle of soup was never taken and replaced. We did notice another person returning the soup. This took the usually extremely good New Year's celebration to a new low. The servers were excellent but the manager's reaction is intolerable. Is this Macy's new policy? It's sad because Marshall Field's would have addressed this immediately.

I was looking for good office shoes, as my last pair had finally broken that day when I was downtown. Randi in the ladies shoe department was very helpful and attentive even though it took me a couple hours to come to my final decision. Saved me from having to limp home in broken shoes and she provided great customer service.

Fast and friendly service and this flagship always has what I'm looking for.

You get almost everything and are suitable for those who want to buy gifts

Stopped at the Tom Ford counter and the customer service was Awesome......thank you Crystal

A little bit of everything and then some. Great just for walking around, eating, or shopping.

A lot of variety in terms of coats and jackets. And you can get fairly good deals on sale. Also, snow shoes option was good as well, but not as much variety.

Picking up your merchandise is so simply...you save time... customer service super nice and helpful..

What's not to like, especially at the holidays, good sales and customer service, huge selection of everything, and so much to see. I will always drive out of my way to go to Macy's for Christmas.

I was there after 6:00 pm. It was a ghost town. I went to the luggage area and waited 20 minutes to not get waited on. Several employees, busy with their own shopping, assured me someone was coming to help me. I was planning to spend $100+ on a fancy carry-on bag. Instead I went to Target and got a shopping bag for less than $3.00.

This Macy's is really clean and well stocked. Additionally, it's connected to Chicago's Pedway, so you won't be cold mid-winter.

Convenience location which local in downtown. Red line can drive me here directly.

I always enjoy shopping Macy's. Very helpful staff and great selections.

The Last Act racks have name brand items for cheaper than Ross you have to know how to look for good bargains!

Absolutely HUGE store downtown. I always get lost even though I've been here quite a few times. The store is always neat & staff friendly.