Great shopping experience. Sales associates will go the extra mile to make sure you have what you want and it fits. On top of that it is a great historical building well appointed and redecorated often.
Department stores, here you can find everything except electronics. Quality clothes and everything you need for the home.
I went into the "department store" looking for the electronics department. Followed the store directory but couldn't find it. Asked a staff member who directed me to a different floor. Still couldn't find it so asked again and was once again redirected! This time I found the 'department' which was just 2 shelves.
Most displeased and disappointed.
The Macy's Flagship Store store is boarded up so tight, I thought the store is Closed, Gone Out Of Business. They should remove those ugly black boards.
The elevators didn't work and I felt areas were dirty.
A lot of Chicagoans are mad at this place because it used to be the beloved Marshall Field's flagship store, a Chicago institution. Well that's just silly. The Field family sold it decades ago, so it's not like they were just kicked out. And objectively, this is still one of the greatest department stores in the city; very little has changed since the Marshall Field days. I especially love the food court in the lower level.
I go there to use the rest room in the basement. I refuse to shop there. They gutted a Chicago institution. I still think of that bldg as Marshall Field's. Just as any true Chicagoan has no use for the name "Willis Tower."
Fun, old-time department store feel. Great gifts and good food at the Walnut Room and the food court. Gets a bit crowded around the holidays but bring your holiday spirit and you'll be fine.
Disappointing that the windows had the same Christmas displays as last year.
Fancy macys that goes all out for Christmas. There are floors upon floors than are decorated for Christmas and there seems to be some sort of lunch and restuarant portion where hot can eat in a Christmas setting. Didnt stick around long enough to find out. Just stopped in to water some time. The entire store was decorated amazingly. Seemed like an old store and building. The architecture was amazing. But that seems to be the norm in Chicago.
They don't seem to be maintaining this nearly as well as when it was Marshall Fields. It lacks the the charm of the old Fields. In addition, Macy's recently seriously cut back on the staff and it now makes it difficult to find a sales associate to either checkout or complete a return.
Local nice people great assortment and great choices!!
They stopped serving bread at the Walnut Room. If you want bread you have to order their cheese garlic bread. Other than that the food is always delicious.
..thank you for listening to the concerns of your customers about people begging for food and money at the coffee shop
the Christmas decorations at Macy's we're not like they used to be. They're very limited in their decorations. The floors tiles on the main floor are all cracked and it seems like Macy's doesn't care about the appearance out there department store. Went to a bank of elevators and only one was running when there was four or five elevators available. Went to the restroom on the 7th floor by the Christmas ornaments and the sinks looks like they haven't been cleaned for quite a while with all the crime that was on it. Very disappointed and Macy's.
If you really want to see old grandeur of Macy this is the place. However a little disorganised. It seems that they are understaffed
Not the best experience. Sales cashier forgot to take the black security device off one of the shirts I bought so had to go all Tuesday bk to store from where I was staying...
Macy's on state is old and sad. It is like from a third world country.
The first floor and basement constantly smell like human feces. Lethargic and genuinely uncaring staff at all clothing floors
Very Huge store of Macy's I have even visited in United states. So Many Brands and Collections are so Nice they have at the location. Helpful and friendly representatives.
If you're into history and sights, go for it. Otherwise it's like any other Macy's
Great products, but not a single employee asked if we needed help and then they closed the store and refused to let us check out. Had nowhere for us to hold the products. We were told the managers leave before the store closes. Tried to spend a few hundred dollars.
Was ok. U definitely gonna be judge by u clothing.. i got ignored like sad. But luckily for my self a latino gentleman on the perfume area.. helped me to buy my perfumes...
Beautiful. A flagship store worth your time when downtown.
The hosts & sales people were very courteous & helpful. The sales items were top notch & plentiful. I will return to do much more shopping.
What more can you say about Macy's on State? It's a great place to shop or grab a bite to eat. Especially leading into the holiday season.
Great selection, reasonable prices (especially the sale/clearance). Friendly & courteous personnel. There is a nice clean & calm atmosphere also.
Poor Santa. It looks like he was dragged behind the sleigh all the way from the north pole.
Nice place to shop. Need quite a bit of time there, elevator could be take a while to come.
Lovely department store to shop at. Clothes and accessories for the whole family. Great discounts can be found however their coupons will not work on a lot of sale items.
This place has gone down hill since the takeover from Marshall Fields. Lower quality selections from eras past.
I look forward twice a year to visit my hometown, Chicago. I enjoy riding the escalator up to the Walnut Room . My favorite dinner is the delicious homemade meatloaf with red pepper gravy on mashed potatoes. Yummy.
Love the sales, & a very sophisticated store with great customer service.
This was Marshall Fields and it always will be to me. Macy's has thankfully kept a lot of that heritage alive while still updating and bringing some traditions into the 21st century. The customer service here could and should be greatly improved.
My daughter tried on several prom dresses and the staff was very helpful throughout the entire process.
Huge store and has got almost everything one could ask for. Most of employees are friendly and store is well organized most of the time.
Just did the review about the Macy's in the Water.. both are 5 s.
Super store is what I call it. At lest 7 floors for all your family and home needs. What I recommend is the Clarence department. It's in the basement south west corner of the store.
Every single year since I was 9 months old my mom has brought me here around Christmastime and we stood in long lines to have lunch under the tree at the Walnut room and look at the Christmas windows and even a few years after it was no longer Marshall Fields, it was still pretty magical. It used to be so crowded every single day with people who traveled into the city to visit this mecca of Chicago Christmas. We still do our Chicago Christmas trip but we only stop into Macy's to grab a box of Frangos on our way to the red line.
Amazing place where you can buy everything you want
Customer service is great and very clean and organized
This was my first time in a Macy's with so many floors. It was a very nice place to shop.
I had a good shopping time but some of the employees lack experience
I won't be going anytime soon.I will avoid it by forgetting it there
This place needs a remodel bad to improve the shopping experience.
Oh how Macy's has fallen. When this store was Marshall Fields, they had Wonderful Windows displays, especially during the Christmas shopping season. Now they are just pointing out what they sell, without telling a story. We are not as inclined to come in and find some of the story themed items that used to be on display, during the MF days.
The story themed window displays used to be the highlight to coming downtown.
Good merchandise. Hey, it's Macy's... I would like to see more floor-help though-- of course, I suppose it's like that with all retailers these days.
I tried to go try on a specific Watters dress, but got stuck in terrible Chicago rush hour traffic. I kept in touch with the salon to let them know the situation and ask if it was still possible to keep the appointment. Everyone was very nice about it until the manager got on the phone. He explained that I wouldn't be able to come anymore due to the late hour. That was fine and I apologized to him for being late due to matters out of my control. I thought that was where it would end, but he proceeded to tell me that I had really inconvenienced them and that the downtown Macy's store is a busy, high-end place that does not have that time for just one person. I have lived in Chicago most of my life and am very familiar with downtown shopping. I understand completely that they could not see me late, but to demean me and add further guilt was highly unprofessional. I know the store well enough to know that when it was a Marshall Fields, both the service and the quality of the products was far superior. I am questioning buying a dress there and probably won't register there either. Too bad, too. That store is a classic Chicago landmark that I've enjoyed for a long time.
A nice macy's, I still prefer the one in New York tho
This 7 story Macy's has just about anything you'd want and their clearance sections was the biggest I've seen. Only reason it doesn't get 5 stars is because of the lack of customer service
There are always very nice items and often very good deals, nice shops
General clothes store. There you can find whatever you need.
Was pressed for time and worried about getting luggage for my trip the next day. The saleswoman, which I cannot remember her name unfortunately, in the department was extremely helpful & really helped me cancel my online order and get the luggage in the department.
