After the car accident that totaled my car I was d...

After the car accident that totaled my car I was dreading going through the car-buying experience. We drove in from Midland (where prices are astronomical) and visited one other place before Lithia Toyota of Abilene and had a terrible experience. The salesman didn't listen to my needs and proceeded to show me cars at the high end of my budget. We left there and tried this dealership and I will never again buy from a different location. The service was absolutely AMAZING.

Gary met us as we pulled into the lot and we went over what we were looking for. He was never pushy or "in a hurry". He talked with us as Craig came over and helped guide us in the right direction. They were both knowledgeable and understanding of our price budget. When offered if I would like to start with the high-end or lower-end of the cars we were looking at neither of them pushed us toward the "luxury/high end" models but actually recommended we start with the basics because "I find some people are more than happy with the basics and don't get that "missing out" feeling". That was when I knew I'd be buying a car from them.

I ended up asking to see several models, test drove, and ended up with the car I really wanted - and it was even on the lower end! Neither Craig nor Gary pushed me in any direction and left my SO and I ideal time to discuss everything - and brought us water. My SO actually even traded in his car for another car on the lot (that no one even needed to sell him on, he just fell in love with it pulling in). When we explained that we were in a hurry to get back to Midland they promised to make the process go as quickly as possible - and they weren't joking. We didn't have to do much negotiating - it was within budget and the two cars together were actually less a month than we would have been spending if we had just got myself a car and him leaving in the same one he had. Gary and Craig made the process AMAZINGLY fast (we joked as went along, which always makes time fly anyway) and although the financing part took longer (Mike, in finance, was also amazing) it still went faster buying two cars than it did the last time we bought ONE car.

Neither of us left there feeling jipped or upset with what we were getting. We both found our perfect cars for the right price and with the help of 3 awesome guys. I am recommending this dealership to everyone I know with no reservations. I feel like I could call Craig or Gary and get any questions answered and help with my car with zero frustrations.

I am beyond happy with this dealership and can't say it enough. A HUGE thanks to the 3 guys that helped us enjoy a car buying experience!