Lithia Kia of Anchorage Review

Awesome customer service by Chris. Bought a 2019 Kia Forte today. Every employee greeted me and made sure that I got what I want. I left there with a new car and happy as ever. They made sure to help me. Definitely recommend.

Staff were very helpful, the customer transport driver was very friendly, staff called to let me know what issue they had found and the price of repair in a timely manner, and pickup was smooth and trouble free.

Great service and staff! Made buying my new car fast, easy and painless.

I've bought cars and been satisfied with the experience before only to regret it later when dealing with incompetent or apathetic service departments. This was just the opposite! Lithia Kia wants to make sure you stay happy rather than forget about you once the sale is made.

Love Chris, Jeremy & Eric! Wouldn't by a car anywhere else!

The customer service I received from Tyler was above and beyond any I have experienced elsewhere. She turned what could have been an unpleasant surprise into a manageable one and did it with such kindness, helpfulness, and sincerity that I almost hugged her when I left. I would not hesitate to bring my Kia back to Lithia Kia for any issue based solely on her customer service skills. Other experiences with other dealerships in the past have been mediocre at best. Thanks to Tyler, even though I had an emergency repair I hadn't planned on, I left the shop feeling positive and in a great mood. Thank you, Tyler!

If i could rate 0 i would. This place is joke. It took aver 3 months to get my plates, they basically told me it was my fault the plates were not here on time, due to their mistake of taking two different numbers down for the miles, i mean its obvious that the one with the higher numbers is the correct one, but they are just a joke. Horrible service. The salesman were very nice and kind but i do think their system is horrible.

Fantastic customer service! Alex and Jose really did a great job, they were very helpful and professional. One of the best car purchasing experiences I have ever encountered.

Richard Suesue made my entire car buying experience easy, and seamless!! He was so professional, helpful, friendly, and most importantly - honest! He worked to find me the best deal, and we handled everything remotely. When I came in to sign, and pick up my brand new car, I was out in under 45 minutes!!!
Call Richard Suesue to buy a car, tell him Jasmine sent you!!

Service members are friendly. Very informative. Very helpful. Although I was informed that when you get your vehicle serviced that they wash/clean your vehicle. I have yet to experience that. Otherwise I like their service.

Excellent customer service, no pressure to buy, worked with my budget and what I needed in a vehicle to help find me the perfect one. Our Salesman Sam and his GM, Eric, were friendly, knowledgeable, and quick with the whole process. I would definitely recommend Lithia Kia of Anchorage to anyone!

I. visited your Lot on a Friday night, from the 1st 10 min.while talking to a salesman , I observed thoughtfulness respect and his attentiveness to what I was saying.I looked at many cars and came back to Keith to talk about my choice.He consistently.demonstrated not only a professional and friendly attitude, but made it fun,, he had to go, & turned the sale over to Josh. I was encouraged so much with my experience here( can't forget the finance guy..also awesome customer service ! ) that it. Changed my. mind about buying a car from a dealer.My heart is very grateful to all of you at Lithia Kia..keep being the kind, mature & fun..professionals you have shown me.That what our world needs more of! Woohoo..signed one happy girl!!take care! Cindi Raymond

This is the second vehicle we have purchased through Lithia/Kia. They continue to exceed our customer experience. Thanks
Dave & Dixie

Great customer service, they ll work with u until u r satisfied and pleased. I love it

Friendly service advisors; repairs completed sooner than extimated.

We have had great customer service on the purchase of 2 vehicles with Richard and Tony.

They guys there at KIA were the best they got me into a new car and helped me fine the right loan. Chris Mathis was the best helped me find the right vehicle. They even came and picked me up since my old vehicle was down. They answered all my questions and explained everything to me

This is the third vehicle we have bought at Kia and Chris Mathis has always gone over and above to helps us find exactly what we were looking for. We still own each vehicle and are enjoying them daily. Kia has always been there for us and everyone that works there are always friendly and it s great when you go in the door and you hear laughter where everyone enjoys their jobs! Between Chris and Eric the GM, no matter who you are your always treated as family and not a number. Thank you Chris!
Henry and Tina Pennington

Everyone I ran into at Kia made me feel at home and comfortable. The service is excellent and makes me more excited about my car being in good hands. Thanks guys!

Great experience from the salesperson to the financing

I was in need of a car and Sam Faitala was great to work with he got me in a new car with no problem. I would recommend anybody looking for a car to come see Sam at Kia

Great experience! The Anchorage Kia completed the oil change and two of the warranty items, Underspray and door locks. They told us about the warranty items that were required.

Excellent customer service. Josh was great to work with and made the process seamless. Can t say enough good things about Lithia Kia of Anchorage.

They had my car over 3 hours for an oil change and I don't think they did the service; I think they just forged the paper work to get paid. They never called me to get my car; I showed up just before they closed asking for my car. They wrote up the wrong car on the paper work as well. The sticker for the oil change service was not changed. They also had no idea of where my car was or had been; so I feel they didn't call me to pick up the car because they never changed the oil.

We worked with Richard in the Anchorage office. Awesome customer service!!!

Their service department went above and beyond to ensure that I and my truck were well cared for.

Great experience, ask for Richard. Trust me, you won t regret it!

Such a breeze to get my car serviced! They even offered me a ride to and from the place.

If I could give this place a zero I would I had my car fixed there which they did a good job on but when it was in their parking lot someone had stolen everything out of my car because they did not lock it and then They had the nerve to tell me I should have anything valuable in my car even though everything was in the trunk I have an alarm and all they had to do was hit a button to lock it but they did not lock it and then they said all we d like to help you out Will look at the videoSo I called two weeks laterThey said they didn t see anything so they looked at three weeks of video surveillance in two weeks time period

GOT A CAR FOR MY MOM AND FROM THE TIME I GOT THERE TO SIGNING THE LAST PAPERWORK AND DRIVING OFF WAS FRIENDLY AND CONSISTANTLY CHECKING TO SEE IF WE WERE THIRSTY TO SNACKS WAS A BIG PLUS. I KNOW ITS NOT EVERYTIME THERES A DEAL TO BE MADE BUT WITH THE HOSPITALITY OF ALL WORKERS EVEN DOWN TO FINANCE MANAGER, NOTHING BUT LOVE. THANK YOU SAM FOR STICKING WITH IT, AND TO ALL THE BRADDAHS TANKS AND GOD BLESS U ALL MAHALO

Bought two cars from them. Favorite salesman is Keith and Eric will make sure your maintenance needs are met quickly and efficiently

This is the second time I've had an amazing experience with lithia. I go in thinking one thing and they always surprise me with something better. The staff is extremely friendly Christopher is the one who helped me this most recent time and he got me a vehicle and payment plan that worked perfectly for me! Thanks guys!

I had the worst anxiety about buying a brand new car. My credit score isn t that great and I didn t have a lot of money to put down but these guys helped me out. The service was excellent; between Richard, Sam, and Dylan, they rocked. They made me feel really comfortable, there were no surprises except that I came in for a vehicle with more miles on it and was expecting to put more money down but they got me a better vehicle with less money down! Thanks y all!

Meh. The salesman was nice and polite through most of the transaction. The finance manager can kick rocks, kept coming back with higher prices than 5 minutes before. I left with a great car (Ford) at a decent price but the attitude of the finance man ensured that my next purchase will be from a different dealer.

Absolutely terrible experience both times I went in there. They didn't even consider working with me without a down payment and the time I gave them a down payment they ended screwing up the application process and essentially screwing me out of $1,000. I've heard from others that this place just wants your money and that they're thieves. I should have listened. Absolutely terrible. They sold me a car that was all scratched up and then attempted to blame it on me when I brought it back in.

Great experience, no pressure and accomodated all my requests and the right price! Sergey was great, fun and even delivered the car to my home in Wasilla! Thank you :)

I am very pleased with my new vehicle and with the purchase experience, Ed was a great salesperson and I appreciate all his help.

Great service great customer service. Great employees.

I couldn t say better things about Kia. Richard was friendly, professional and did not push us for a quick sale. We had a mechanical issue with our first purchase but the folks at Kia took care of it quickly and made sure we left happy. We did. I would definitely buy with them again!

I worked with Kieth and Ed just a couple days ago. Was my second purchase from this location and it was amazing positive atmosphere, place was clean and well taken care of, easy terms and negotiation.
I wa preapproved with my bank so they worked with them directly so I didnt have to run all around town to get the checks and paperwork.
The gentleman working in finance was super professional and was easy to work with and talk to.
Couldn't dream of an easier way to purchase a car.

Chris Matthis was awesome and helpful. Augie got us an amazing deal. No one was pushy and I love my new ride!!

Everyone there is awesome and does all they can to close the deal

Bought a vehicle from them with lifetime oil and 100000 miles warranty. Have spent several weeks trying to get a hold of them over the phone since I am not in the state. They have been very rude to me as I have tried to contact a finance manager and have been hung up on several times.

Service department always does a great job on all my vehicles.

Really grateful KIA staff (Richard) helped me get a vehicle the same day I walked in! Would definitely recommend my friends & family here..

I have been interested in getting a different, more reliable vehicle for a few months and had put my search on hold. Then I received a call from Jessie, who was very kind, and listened to my requests/questions, explained everything to me about the vehicle he thought fit what I was looking for, and made my experience a positive one. He even brought the model I wanted to my work so I could test drive it. I felt very confident after that and went to the dealership the same day. My decision to get the Kia Sportage was the right one. Jessie and the team at Lithia Kia were very welcoming, patient, and worked with me when it came down to the nitty gritty of trading in a vehicle. Thank you, Lithia Kia of Anchorage!

Wow! This dealership is top notch and so are the people there! Gabe Melin was very knowledgeable, and if he didn't know an answer, he would go and find out the answer for you. Without him and Abraham, we would not have found the vehicle for us and our family! Thanks so much!

Very professional salesmen, would never ever go anywhere else again, very friendly, very kind, u will c us again in the future, thank u, we love our new car

They are extremely easy going and will go out of they're way to get your own vehicle. They asked me a few ?s and then they found my loan for me and as well as my insurance. Then to top it off they gave me a ride so we could finalize the paper work. Then once again they wanted make sure I was pleased with my purchase with them and topped off the fuel and lastly through the car wash. Thanks again Sam Faitala

Nice people, great customer service especially Chris Mathis

Fast, friendly, and efficient. Thank you Richard!!

I love the friendly service I receive every time I visit.

Always great service! And great people! I have bought cars from them for over a decade, and always a smooth process. Thanks Litha Kia! Christopher Mathis is your best sells man!

Will definitely come back to Lithia Kia for our next vehicle. Special thanks to Ed Shuman, great sales man.

I enjoyed my experience here as a first time buyer.Chris Mathis was very knowable on each and every question I had asked him.

Went to Anch. looking to buy a vehicle to replace the one a moose took out. Drove through the Lithia lot and met Mike P. Wonderful salesperson! He showed us a lease Sorento that just came in. The wife and I loved it but was a bit over our budget . They came down , we got a warranty and a great deal. Thanks Mike P. ! Need a great new or used vehicle , Mike is your man ! The Volks

Elizabeth had excellent customer service and open communication with us. She kept us in the loop every step of the way and explained why our car needed certain things serviced. She was real with us, explaining what she felt was the most important items to address and what she felt could wait if we needed to split the bill up. We didn't feel pressured. When we asked for an estimate to be emailed to us she was very prompt and Lithia's estimate was actually cheaper than a local dealership. Although it was more than we planned to spend originally, we felt good about the reasoning and the car was serviced and ready quickly.

I needed a reliable car for work on my budget. I walked in to Lithia Kia of Anchorage to inquire and checked around. Chris Mathis helped me with all my questions and concerns. He is very knowledgeable, and polite, no pressure. I am very pleased the way he handled the sale professionally. After all the financial paperwork was done, signed and delivered, I left with a brand new Kia Forte XL. Thank you Chris Mathis for all your help and patience. Excellent service! You are a good asset to the Lithia Kia of Anchorage. God bless!

All the guys were great they got in in a brand new reliable transportation for me and my kids!!! Sam was amazing very knowledgeable and caring!!! I will definitely be sending my friends and fam to y all.be blessed !! Everyone there is amazing !!!!

Asked for and thought we were getting a lockable glove compartment which we did not get. Josh was an excellent sales person. Abe was very funny.

Great place to buy a vehicle, awesome people to talk to very profesional.

Purchased my 2012 Kia Sorento with the extended warranty and lifetime oil change package from Nick and General Manager on March 17, 2012. They did not tell me there are limited dealerships in the us that I can use the lifetime oil changes at. So after driving from Anchorage to Arizona I was very surprised when I scheduled an oil change and it's not covered. Apparently the oil change package is only good at Lithia dealerships not all Kia dealership. Apparently there are no Lithia Kia dealships/service centers in Arizona. So the package I purchased for 600.00 will not work for me since I am staying in Arizona.
I immediately contacted the Anchorage Lithia Kia where I purchased my vehicle and I spoke with Josh (I would suggest that you ask for someone else if you call and get him). He tells me I should call back when the finace guy is there...around 11:30 am and he can help. I tell him that I'm at the Arizona dealership trying to have my oil changed. I ask to speak to the manager and he says he is the manager, and I say no the general manager. Finally he tells me he is the sales manager and I should call back at 11:30 am because he can't do anything to help me. I also ask for the general managers name and it takes a bit to get the name out of him. By this time I extremly frustrated and finally ask him to talk to finace department and let me know how they are going to resolve this since I purchased the package with the understanding I could use the oil change package anywhere.

If Josh gives the manager the message, I will be surprised if he does! I am definately canceling my extended my bumper to bumper warranty and the lifetime oil change package.

I feel like family. It's a personal thing when service is concerned to their customers. They call you by your name,and make you feel welcome. I some time drop by just to say hello because they feel like family to me.I'm not just a customer.

I like one guy there named Scott did not like the manager

Excellent customer service! It took a little longer to get my oil changed and car detailed but they made sure to keep me informed and comfortable. Thank you!

It went very well. I knew what I wanted when I came in. We were able to make a reasonable deal in a couple hours.

Super friendly, painless experience. Definitely reccomend!

My husband and I BOTH just bought vehicles from Lithia KIA of anchorage. Let me start this off by saying I am more than satisfied and had the pleasure of working with Alex Welch. Thank you Alexander for making the exploration and decision making process easy for my husband and I. I have financed a Subaru in the past. Subaru of Anchorage was going to be my first stop until my husband told me about the outstanding service he had received from Alex. I work in sales myself and there was truly no coercion to buy this car other than the amazing customer service we received from Alex. I was convinced I would never buy a KIA and stick to what I know (Subaru)... But I ve never met a sales consultant that pays so much attention to a customers needs. From the showcasing the details of the car, to offering my husband and I drinks, to providing data and answers to questions and handling our needs in a professional manner. To never just slapping a monthly payment on the table, giving up and saying that s the price, take it or leave it. I walked out of the dealership happy with the car I m driving knowing I got my car for a good price, it has everything I need, and I don t have buyers regret. Alex genuinely wanted us to get what we wanted. What a convenience to have a sales consultant like this near me and how lucky KIA of Anchorage is to have Alex on their team. I would be a returning customer FOR SURE... Unfortunately my husband is in the Air Force and we ll be PCS ing out of here in a few months. I also want to include Augie Alvarado (Finance Manager) for making the end of the process and transition go as smoothly as possible. Nevertheless, it s been a pleasure.

The customer service from "Brian" (manager- service dpt.) was bad I feel he judged me as soon as I walked in. Without measuring tire depth or checking for punctures he already was telling me he can't fix under warranty.

Chris was excellent funny busy but was very professional

Wanted to test drive but they were too busy to help. . They were running some kind of a promotion at the time and was trying to lowball my vehicle. ..

Richard was awesome! I got my new ride and he made the entire experience of buying a car easy and was very helpful! Went above and beyond to provide great customer service!!!

Lithia Kia of Anchorage restored my faith in Salesmanship! Back home I worked for Chrysler Jeep Dodge & Ram. I got to see behind the scenes of everything. When I went to Kia I was fortunate to have the most honest, caring, patient, and knowledgeable salesman ever. Who would have thought this day would come? The salesman was not pushy. He basically showed me every reason why I should have the Kia. It s been a few days and so far I am excited about my purchase. It s just what I needed. Thank you Samuel for going above and beyond to be the best at what you do! I m a happy customer thanks to you!

Highly recommended.

The check engine light in my car came on. Troy, the service manager, diagnosed the problem and encouraged me to think about trading in my 2010 Kia Sportage as the problem could be fixed but would be costly and would most likely continue. He then introduced me to Richard Suesue who helped me get into a 2015 Kia Sportage at the same payment price I am paying now. I truly appreciate having Troy look after my safety and pocket book!

Sam was such an awesome salesman! With the covid thing on I had to communicate from my car and he was amazing in helping and answering my questions!!

Sam and the rest of the Kia team worked really hard to have us drive away in a car we loved. They did everything they could to make it fair and affordable for us. Sam is by far the best salesman we have come across. He is kind and down to earth and put us at ease immediately. Overall it was a great experience.

Fantastic team! Richard was friendly, personable, and professional. Helped me get into a vehicle I can depend on!

Given that car-buying is somewhat stressful (spending large amounts of money for something I plan to use for a very long time to safely get around) I had a good experience at Lithia. The sales rep, David Williams was extremely courteous, helpful and supportive all throughout the time. I eventually ended up with a great car (a Subaru, towards which I had a large bias to begin with), and am very happy that this is a car that I will keep for a long time.

I appreciate the sales persons at Lithia, as well as the manager. thanks

I had an amazing experience in buying my new car here! Everyone from my incredible salesman Augie, the financial department, up to the GM were personable, friendly and professional in getting my car to me as quickly and easily as possible. Wonderful teamwork!

Lithia Kia of Anchorage made everything come together for me, and got me into a new Sorento... When no one else in town could get it done! Chris Mathis went above and beyond to get all my needs met. He made this experience one I will tell all my friends about. I recomend going to see them for all your new or used car needs. Once again, Thank You!

They re helpful when they want you to spend money. Went in with a budget of $400 a month and they offer/show vehicles that ranged at $700 a month and vehicles I didn t even want to look at. Didnt listen at all. They re only helpful when it s profitable for them. My husband traded his previous truck he got from here in at a different dealership and tried breaking the warranty he had through kia and sat for over an hour waiting while other people were being helped. If you re not going to give them a profit then they dont put your needs first at all. Very pushy people.

Lithia Kia is awesome! They worked so hard and got me into a brand new car!

Chris Mathis and the GM at Kia were great, the whole process was quick and painless!!

I recently got a flat tire and had to have my car towed into the KIA service department. With the exception of the towing company whom, if I were rating them would get 0 stars, my experience with Lithia KIA was excellent, each individual from KIA roadside assistance, to Dan, Tyler and Carrie in the service department treated me as if I were their main priority and that felt awesome. I was happy when I bought my car and these folks are guaranteeing that I will remain happy throughout my ownership of the vehicle. Kudos to Anchorage Lithia Kia for having such awesome people on their staff.

Chris M. was great to work with and we are happy customers. Overall a great team at this dealership.