Lithia Kia of Anchorage Reviews

I was checked in immediately and kindly. The waiting room was cozy, with refreshments, TV and magazines. I waited 1 1/2 hours for my oil change. Seemed a little long, that's why only 4 stars.

Jesse and the staff were very friendly and helpful. They were able to get my payments less than 20 dollars more a month than my previous car. I went from base model 2014 Optima to a loaded 2017 Kia Soul...woohoo!
I'm very happy with my decision and would highly recommend Kia to anyone considering buying a reliable, afforadable,quality car with excellent warranty.
Thank you Kia!!!

The atmosphere was friendly. The Lithia team was professional and welcoming and the showroom was clean and accommodating. I would reccomend considering Lithia Kia in Anchorage as a stopping point during your next trip to A-town.

Amazing service!!! Chris is now my go to guy. I m so happy, got into my first ever brand new car and it feels amazing. Got everything I wanted when I came in.

Gabe in sales...GREAT kid!!! Their detailing of used vehicles could use a wee bit of work. Dried soda on the back seats...visible dirt and grime on the interior. Pretty much just vacuumed it out and gave it a quick was and called it good. Drink holders in rear seats full of grime. Really need to pay some more attention to detail.

Sales and finance are great, service department is awful. Can't even get them to answer the phone... and they will keep your vehicle without doing anything to it for days, and you won't have any idea why or what's going on because they don't answer the phone. I only get services here when it's a warranty issue - and I usually end up having to go in in person because they don't answer the phone. I get all my oil changes and tune ups at hyundai just down the street, they answer their phone and get me right in and out.

We purchased a new KIA Niro hybrid from Sara Jo at Kia in Anchorage. Sara was the reason we bought from Kia. We found two other cars at different dealerships that were comparable in features and price (+/- $300) but we choose the Kia Niro because of Sara s outstanding effort to communicate with us multiple times by text and phone, to explicitly follow our instructions for providing a quote, and her continual effort to find the car we needed and make arrangements to meet us. We knew we had the right sales person when, on our first visit, she literally ran to get us keys for a test drive (there were other dealerships where they couldn t find the keys!). Sara followed through with us every step of the way, adjusting with our research and accommodating our schedules. We looked at new cars for over 4 months and visited 9 different dealerships. Sara Jo was by far the most enthusiastic sales person we met who clearly demonstrated through action that she was there to serve us and would find the answer to any question we had. We will buy from her again and I am recommending her to my children and coworkers. In addition, this Kia dealership is a positive place. We stopped in and they had pizza and were dancing, laughing, and smiling. I noted their core values included fun and it was clear every time we stopped in, there was a positive spirit there. Sure they want to sell cars, but every customer, sales person, repair technician, and office worker was smiling, clearing enjoying working there. It takes a while to fill out all the paperwork when you are buying a new car, but at this Kia dealership we were laughing, listening to upbeat music, and passed the time in an atmosphere that demonstrated you can be working and still have fun we enjoyed!

My salesman, Chris Mathis, made my purchase experience easy! And the service team is great at taking care of my maintenance and oil changes! Great experience with limited wait time! And I love my brand new 2016 Kia Sorento!

Jesse was fantastic to work with and we made a deal I couldn't be happier with!

I purchased a Vehicle from Kia and the experience was wonderful. I have never gotten a better price or deal on a vehicle Leland was wonderful to work with me and my girlfriend highly enjoyed the entire time we spent there. The management team was also wonderful we worked with Richard Smith and also Ibe made an appearance. JD down in finance was fun and very good at explaining what was going on. I would suggest them to any and all of my friends.

Keith Anderson helped us out when we bought our beemer here. Great guy, really upfront and helpful.

My first car purchase at a dealership, let me tell you Chris Mathis is amazing! I Highly recommend him, he found me a great used car. I m very very grateful -Amber

Richard at Kia was amazing. I came in there prepared with all documentation needed. The process was smooth and everyone at the dealership tried to make you feel comfortable. Best prices in town, best customer service with a guarantee they back.

Ricky Suesue helped my family and I big time. From finding the right car to getting the excellent rate and all. What a blessing, id recommend Kia to EVERYONE, especially to Ricky.

Sales was okay - but service ? the worst, they'll have you sitting there for hours not knowing they were done with your vehicles check up and had your car parked outside until you follow up yourself, not just that but it took us more then a year to have them order a radio for a new car they sold us with a defaulted radio !!!!

It was one of the most pleasant experiences I have had in the almost 2 years I have had my Kia. Elizabeth went above the call of duty to provide the level of service I have been waiting for. The bar has been raised great job guys.

Costumer service was amazing! They really went out of their way to meet my budget and I love my new car! Highly recommend!!!

Helpful and professional. Great place for all your vehicle needs.

Was looking at buying a car from here and went in to test drive it and get an offer for our car to trade. We were in a hurry and let them know up front we weren't buying today, just there to see the car and ask for a trade in value since we didn't have a lot of time. They said sure we'll get it done as quick as we can. We wait for them to look at our car to get us a value and then they said "Oh well there are a couple other people in front of you so unless you want to wait a couple hours or buy now you'll have to come back for the trade in value". They could have just told us that before making us wait. This was after my wife received 2 emails that were barely readable from on of the employees. Then I called back the next day to ask if the car was still available because we were going to come back since we had more time. The guy I spoke with said I'll let you know and give you a call or text back. Never heard anything back. Finally called back the next day and the car had been sold. This is one of the less professional dealerships I've visited.

Lithia KIA ALWAYS takes care of my car and returns it like it's a brand new vehicle I'm driving off the lot for the first time!!! Everyone is friendly, detail oriented and driven to meet the deadline they give the customer. Every time. I've never had a bad experience and they've been my dealer of choice since I bout my first KIA back in 2011

I got an amazing deal on my new car, best dealership I have ever done business with.

Service department assist very well. Without warranty, auto repairs are expensive here as is the case in any dealership.

They were quick and Understanding they take care of there customers give them Thumbs up

Richard is great quality of used vehicle inspections is poor truck had many problems. Once again though Richard s is amazing they just need to up their inspection and quality on used vehicles

Awesome experience. I was helping my daughter buy a used car. Went to go take delivery of the car and the dealer took out a door dig and also put new tires on the vehicle, we never asked them to do this. They went above and beyond!!!

It was nice. I got a used vehicle and I got a good deal. Well not as good as I wanted but better than other places I checked out. Staff was better too. Ask for Chris Mathis

I was a little skeptical at first because going to the dealership you automatically think that they re going to pull a fast one over on you, but when I met with Chris Mathais at Kia Lithia he was so understanding & really helped me get into a car that was well within my budget. & I love the fact that they have the warnenty plans for their cars . If you re looking for a trustworthy reliable salesmen please go see my friend at Kia Lithia name Chris Mathis!

Nice comfortable waiting area, the staff were extremely helpful, and the oil change was quick and efficient.

Great experience for vehicle shopping. The customer service was outstanding!!

Friendly and helpful. There was no slick sales pitch and no pressure to buy. Simple process. I left with what I needed at a good price. I highly recommend Sergey.

This is the second time I've purchased a vehicle from Chris Mathis at Lithia Kia in Anchorage in the last 6 years.
I appreciate the time that he takes to help me find the vehicle I really want and caters to my needs.
The first one was for my wife and my two girls.. This time I got to upgrade my truck so I could drive the whole family safely as well as giving me the space I need to work out of.

I'll be back in a couple years..

Service will be done in 2hrs., 4 1/2 hours later I get my car back and now has a clicking noise. What did they do to my car?

The sales people were great to deal with!!
It was a pleasure doing business with them.
I'd like to thank Chris Mathis for being a superb salesman!!

WATCH OUT! The service department made rookie mistakes, that could have potentially led to a serious accident. STORY: Took my car there about 3 and a half weeks ago to have them do some warranty work on our 2013 Kia Optima SXL and check out a vibration in the front end. We ended up spending $1300 bucks to get the 90K mile service done and the front brakes needed to be replaced. Everything went well until we picked up the car a couple days later. As my wife was driving the car home she noticed a knocking sound whenever she turned left. We ended up taking the car back to get looked at that same day. It turns out that the service technician didn't tighten the front left caliper all the way after the brake job and it was rattling inside. They fixed the issue no charge as it was their fault and gave us a complimentary wash. Flash forward 1 week, my wife was driving the car home down the Glenn Highway when she noticed the car pulling and not steering quite right. Thankfully she pulled the car over right away. All the lug nuts on the left front tire were loose and 2 were about to come off. She tightened them back up and made it home safely. This is not okay. These are rookie mistakes by supposedly qualified service technicians. Thankfully nobody was hurt, but something needs to be done. The manager Mr. Holmes will not return my calls. I've called multiple times and left messages with Mr. Gonzalez who claims to have passed the messages to the manager to call me back.

Shawn spent his whole afternoon working with me and my boyfriend helping us get a fantastic deal on a great car. Shawn and the others at Kia went out of their way to find any ways to help lower the overall costs and monthly payments to our car. They didnt try to sell us a car that was outside our budget or rip us off with extra fees trying to make a quick buck.
Shawn helped us through every step of the processes, super genuine guy and really cares about making sure that the customer has the best options and choices for the highest quality that They can still afford.

I really appreciate Kia anchorage for making me and my boyfriends first car experience such a great experience! If you're looking for a car, stop in at Kia and ask if Shawn is working.

From start to finish , the customer service was awesome. Sam helped us get the SUV we wanted . I would certainly recommend Lithia Kia to everyone . It was busy however the wait was well worth it . That's what happens when your the best !

Update: Sep 2020. They have now increased the regional market adjustment to $10,000. Just fly to the lower 48 and drive up. A simple Autotrader search and you can find plenty in stock at MSRP. The customer is losing on this deal, but the dealer will lose in the long run, because how can you trust and build a relationship with a dealer that is taking advantage of its customers. I understand a slight market adjustment for a "hot" car, but $10K ... ridiculous and shameful!

Price abuse. I went to look at the Telluride and thought it looked decent enough to start figuring out pricing. Went to the Lithia Kia of Anchorage website and saw a $7,000 price increase for regional market. Just to be clear, this is in addition to the shipping cost that the manufacturer costs, it is purely a dealer decision. There's a difference between making profit on a vehicle to cover overhead/grow the company and just ripping off your customers. I could never do business with a company that operates like this.

I honestly went into Kia optimistic on if I would be able to get a new car on no credit being my truck was going downhill on me quick.
And lone behold I was put in an amazing brand new vehicle that I now feel more confident driving. Incredible expertise and impeccable service. I d highly recommend this place to anybody. Especially if you re in the position I was in. I look forward to the road ahead and happy to be part of the family.

Friendly staff, 3 star for service department, very inconsistent work.

Busy day at Kia when I took it in. Was almost 5 pm before I could pick up my Sorento. They desk guys had a hard time finding my vehicle on the lot. Otherwise, excellent service.

Awesome Service had my oil changed and my window looked at. Elizabeth was Awesome. Truly Appreciate the quick turn around and Great Service.

Great place great atmosphere and great selection! Jake in service is great too work with
Thank you!

My experience at Lithia Kia of Anchorage was probably not like most others. Mainly because I had no intention of purchasing a new vehicle when I went to the dealership but that changed once I saw the 2016 Kia Sorento! I worked with Sales Consultant, Richard Suesue. I ve known Richard for years and expected professional, courteous customer service without feeling pressured I m pleased to say that I was not disappointed! If anything my expectations were surpassed with Richard's knowledge of the vehicles and desire to go above and beyond to make sure I was happy with my purchase. Many thanks to General Manager, Richard Mast and F&I Manager, Jeremy Grediagin for their assistance with the purchase, too.

I ve worked with Keith and Sam recently. Sam with my sister and Keith with me on getting vehicles for both of us. We love our new vehicles and expect to be back again for another one when needed also for maintenance and repairs on our vehicles as well.

In my experience, everything was fixed promptly and at a fair price. The employees were professional and friendly. :)

My husband and I have been without a vehicle for many years. We had to walk and take buses to buy groceries and go to Drs appointments. A week ago Fri my husband woke up and was paralized from the waist down. If I did not have a car going to the hospital would be very difficult as the hospital is 50 miles one way. The employees at this dealership were amazing. We did not feel pressured and they helped us find a vehicle to fit our budget. We highly recomend this dealership and you would not believe what the Kia's waranty and people I highly recomend adding the Gap coverage because if you were ever involved in a accident your vehicle will not depreciate in value when you drive it off the lot.

I give them 5 starts! I'm driving down to the L48 so they were really nice in checking my whole care to make sure it's road worthy and they were really nice and helpful about it all!

Went in to trade my old 2012 Kia Soul out for a brand new 2017 !, it's a fantastic car for the price with tons of features, excellent mpg, and completely satisfactory performance for an in town commuter car to downtown Anchorage for a young professional like myself. Also great for hauling my friends around on days off.

The team was great, and actively sought to give me as many discounts, rebates and incentives as I was qualified for. I dealt primarily with Wayne Smallwood for sales and Jeremy Grediagin for financing. Great attitude, professional demeanor and very knowledgeable. I would recommend them if you were even remotely considering a Kia. Or any of their used selection. If you go in and ask for Wayne, tell him you saw John's review, his mom says hi, and ask him to help you in getting to know what options that will fit for you on the lot. He will see to it you are well taken care of. He did for me. Good luck, and have fun!

Keith went above and beyond. Lithia was very responsive and quick- definitely would recommend anyone in Alaska to go there over other dealerships!

I was very clear about what I wanted up front and they all worked hard to get that, especially my sales rep Bob Livingston

Excellent customer service in every department ( sales, finance, service). Thank you.

Richard was great and made the process of buying my car quick, easy and stress free!

Great service, however, follow up questions will go unanswered. It was fast and super easy to get my car. Nice people.

I m so happy with my purchase from Lithia Kia of Anchorage. The staff was extremely helpful. I never felt pressured to buy something. I truly feel as though they wanted to help find the best vehicle for me. And they did! I definitely recommend Lithia Kia of Anchorage.

Salesman Jesse Pride went above and beyond to ensure I was satisfied with my purchase. Thank you Jesse!

Everyone were extremely friendly and helpful. Sergey was especially helpful and when i bought my Kia Rio, i never felt like i was being taken advantage of.
I will recommend this dealership to anyone looking for a vehicle,whether it be new, used or certified.

A great experience with Mr. Mathis there - no pressure at buying a vehicle and very knowlegeable. Helped put me in the car I wanted.

Very good service, staff is very friendly and understanding. Felt very welcomed. I m extremely satisfied with my purchase and highly recommend lithia Kia to anyone looking to purchase their next vehicle!

Thank you brother SAM FAITELE for all your help to make my husband's dreams come true, He really do love his new 2019 KIA SORENTO ride, you're awesome and you always the best

Chris our salesman was incredible!!! He was very knowledgeable about the cars on the lot and all the differences In Package models LX, EX, SX. This was our first car buying experience and he walked us thru everything!!!

Great dealership! Went it to buy a used car and they gave me all kind of different helpful information, they re definitely there to help you not themselves! Great people as well.

We had a very good experience with the KIA Company. We were first time car buyers and our salesman Chris Mathis was very patient with all our questions as was never too pushy. We are very happy with the service. Thank you !

Jason Serrano is awesome! He took great care of me, was honest, and made it happen! If you are looking to buy please talk to Jason. The GM was also huge in making my deal have and I m very greatful! Thank you Jason, Eric, and KIA!

I was satisfied that the job was eventually done. They got their three stars for their willingness to help fix problems that may or may not have been their responsibility in the first place. They lost the two stars because of the hassle caused me by having to bring back my vehical since the job wasn't done the first time and also having lost all of the items in my car for close to a week. In all the service folks were great and the sales people helped where they could. I wouldn't recomend the body shop though. ( It may be a separate entity anyway, I'm not sure though)

Love this dealership! Everyone is so nice and helpful.

Chris Mathis is an excellent salesman, he helped me get approved & I would recommend him if you ever go to Lithia Kia! Thank you Chris for welcoming us & provided good customer service!

Chris Mathis and Matt with finance made it possible for me to take home a brand new 2018 car. I had a wonderful experience!!

The dealership was friendly, and provide me everything I need. I am loving my new ride.

The only thing that could have made this beter was the color of the truck. If it were black I wouldn't have had to paint my topper.

Thank you guys for helping our family and God bless

Great employees knew exactly what I wanted. They were super nice

Awesome customer service and top notch work by the Auto techs

Thank You Richard Suesue for all your help today! You re the best!

Avoid this dealership at all costs. Take your money elsewhere. They are greedy, arrogant, and lie through their teeth. Our saleperson Mark did not do jack for us - he kept saying "I'm just a messenger" - well, grow a pair and work for your customers!

Will never buy from any Lithia dealership. EVER.

I had a great experience and absolutely love my new Kia Sorento. I would recommend them to everyone!

I had been to several dealerships out in Anchorage, and all of them were either rude, or unwilling to help me. Lithia Kia in Anchorage was the only place that ACTUALLY took the time to listen to me. They were all friendly the second I parked my car. Chris Mathis helped me get exactly what I needed both within my budget and lifestyle. He was honest, friendly, and patient. I am a first-time buyer, so I had a lot of questions, and Chris listened and answered all of them. I m stoked with my purchase, and will definitely come back

Giving the lowest possible. These guys will do anything for a sale. Stuck out because they promised my husband an extra key. Told me the valet key works the same. LIES! BEWARE
Of this company. Thanks ABE!

Have had good experiences with their service and people

Lithia Kia was pleasant to work with when purchasing my new vehicle. Very quick and easy process for buying a car, their staff was very friendly and I didn t feel pressured at all. Thank you Lithia Kia for the great experience.

Shout out to Alex Welch for the great experience. I Highly recommend Alex.

Sam, and the sales team are very friendly, helpful. They got me the best deal possible, and didn't try to push all the excess at me. They made the car buying experience pleasant and as easy as possible by handling the paperwork and contacting the bank, cutting the stress of running the paperwork myself.

The service department at Lithia is awesome. They try their very best to make things go smoothly. I especially appreciate Kari and Daniel. Thanks so much.

I JUST PURCHASED a new Kia Soul from the awesome people at Lithia Kia. I had such a wonderful experience last year that I came back for a trade. Chris Mathis is a magician and worked to get me the cutest car at a great price with no money down. Thank you so much. I am a lifelong customer for sure.