Lithia Kia of Anchorage Review

Great experience! Worked with what I had to get the car I wanted.

I have had multiple cars bought from this dealership. And every one of them were top notch and perfect condition. From my salesman Chris to the manager and down to finance I had a 5 star experience. Service is one of the best I've ever had for oil change to tire change over too. Will continue to to business untill the wheels fall off! Thank you kia of Anchorage great system you guys have

The only reason why I go there is because they're two awesome employees Chris (sales) and Matt (service). They never let me down and they are great been that represents great customer service.

I felt so comfortable during the whole process. Like working with family. :) I will definitely recommend it Lithia Kia to all of my friends. Especially Jesse. He was fantastic to work with!!! Great customer service. And very easy to talk to, and answered all my questions.

I'm 21. I just bought my first car and they were very helpful on finding the right car. Everyone's always smiling and the vibe in the store is enjoyable.

Daniel and Jim were awesome! Couldn't thank them enough, 5 stars :)

I was very impressed with the service I received from Lithia Kia. Purchasing the car was the BEST experience I have ever had with a vehicle. Richard and his manager of sales went above and beyond to find me a vehicle that not only fit my family needs, but was in my price range as well. Dylan in Finance was quick and efficient and spent the time necessary with me to ensure I understood everything within the contract I was signing. The service department was also phenomenal. There were some things that were missed in the original inspection of the vehicle and I was able to drop off the car the very next day to be looked over. At this point more parts were needed and there was going to be a wait for me to get my vehicle back so they put me in a rental car with a full tank and kept me updated on the progress daily. When my vehicle was completed, we were having a hard time arranging a time for me to be able to drop off the rental car and pick up my vehicle so without hesitation Lithia Kia sent someone to my house with my car and to pick up their rental. I highly recommend this dealership and hope to have many more great experiences with them in the future.

Purchased a car from here last week awesome experience Chris worked with me to get me the car I wanted couldn't be more pleased would definitely recommend to anyone looking for a new car

Great service I have bought 3 cars from the best and top salesman at Kia. ( Chris Mathis ) is the guy to go see for every car u need

Thank you to the wonderful service staff at Lithia Kia of Anchorage. I always appreciate the quick turnaround and the helpful staff. Thanks again.

I love my 2019 KIA Sportage EX!! As always, my experience with Lithia KIA Anchorage was pleasant and no pressure. It was a pleasure working with Mike P on the sale. He was professional and friendly and made me and my family feel at ease. Jim Shanklin (finance) was easy to work with, also. He was very courteous and patient with all my questions. I have been a KIA owner for over 6 years and have had no negative experiences either with my Sorento or with any of my visits for service. Staff is always friendly and helpful. Keep up the good work!

Alexander and other that help me was in awesome crew, I told him what I was looking for and my credit was all that great and God is good I drove out there with a brand new vehicle. No complaints at all they work with me, explain very clearly about what I'm signing up for, yes sirrr! very please with the outcome of Lithia Kia Anchorage.

Thank you Alexander

Chris help us find a good van that would fit my 3 babies and the extra large stroller we have!!! They where super friendly and understanding with me and my babies! Chris really took his time to explain the van to me and answer my questions and I will send all my family and friends to see him!!! Thank you so much Chris M you helped us make the impossible possible and my growing family love the van!!!!

The staff was super friendly and helpful. My car was done a lot sooner than I expected and I really like the text feature where they send you updates on your service.

Service staff was forthcoming and dealt with us very honestly, and Kia honored their estimate. The work they performed was excellent and they went above and beyond to ensure we had transportation while our vehicle was being repaired. We will return for any other maintenance or repairs our vehicle might need. Thank you for hiring such a professional and dedicated staff.

It is showed exactly the options according we explained and try to find a good deal for us!

A car lot is a car lot and the employees are on salary

My two salesmen were Sam and Wayne. What nice guys they were .. I started out with Sam and test drive a couple of vehicles. And Wayne came and took over for Sam his appt had arrived.. they worked very hard to get me into my Kia which I love and so very excited to get the Kia Sportage . Thanks to Mark also for the help from the Kia franchise ..
The whole experience was great and will tell everyone about the car.. I even posted it on FB..

I was treated kindly. I found a ride but had trouble with the loan company I had KIA helped me out with this and I got a 2018 KIA FORTE. Beautiful car runs like a champ. Thank You guys for all your help.

An awesome place to have your car service. From buying car and servicing...it's two thumbs up! Every staff is friendly and very accommodating! Highly recommended car shop dealer in Anchorage! Keep up the good job!, guys ;-)

These folks know the business. And one of their core values is "Earning customers for life." That takes work. And commitment. I know this personally, as I'm an employee as well, although I'm not skilled enough to be a car salesman I do work for the sales team, and so I see them doing their thing everyday and it's quite impressive. That said I sure got a sweet older model GMC truck that I purchased from them. And the numbers, as in largest volume of sales in the state, don't lie. They've got some very nice vehicles at great prices and an amazing Finance team that will get you in one. Check them out, people.

Luke was very professional shuttle driver he was friendly and made the trip enjoyable

Between Chris Mathis and Eric I left totally %100 percent happy and confident in my new vehicle the safety package and warranty they set me up with ensures that my son and I will have a reliable vehicle for the years to come ! Thanks for helping this single mom achieve her dream! Thanks guys!! The best customer service I have ever experienced these guys will bend over backwards to get you into something not only safe and reliable but fun too!!

I was on time as were Lithia. The waiting area was clean and coffee prentiful. The folks were pleasant and helpful. I have nothing to complain about. The service manager explained service provided to my satisfaction and I left with a clean car and a smile.

Matt and Forrest made my car buying experience extremely positive and pleasant!

Do not buy a used car from this place. My wife went in without me and had to have a car that day, they sold her an 06 ford focus a year ago for 12000$. No power locks/windows, no accessories at all. Recently they sent her a letter saying she could refinance and possibly get into a better car. The better car was a 2018 kia Altima for $25000 only problem was her ford focus trade in value is only $ 1000, she still owes $6000 on it. Dont buy anything from kris mathis. He will rob you blind.

Go check them and ask for Keith Anderson. Best seller ever. Thanks Keith

As always the service department went above and beyond to take excellent care of me !!! Thanks again for all your help !

The best place you can ever walk into. Great service , great people on top of that even great cars at an affordable price .keep it up lithia Kia of anchorage .

Good customer service, especially from Richard and Sam, they've helped me with buying my wife her dream car, i will definately buy from them again in the near future

Great experience! I didn't feel pressured to buy, they were very informative and helpful. And they really got me the best deal for my money.

Walked into Lithia Kia of Anchorage the other day to look for a new car, my salesman, Gabe, was very friendly, attentive, and informative. He helped me find the perfect car for me, unfortunately it was a bit out of my price range for now. However they have a wonderful staff, good prices, and great value, I definitely recommend them!!!

My experience was great. Christian and his Manager Abe were very friendly and understanding of my situation, they made a miricle happen for me and my family. I appriciate all the help and can say that if you are going to shop at KIA of Anchorage go see Christian

I received an exceptional deal on a traded-in Toyota Camry. Sergey and Chris were both very helpful.

I didn't give you guys much to work with but you still spent the time and helped me get into something safe and reliable on the road- which is a first for me! Thanks to you I'll be able to fix my life and credit :) shout out to Wayne Smallwood for being the best salesmen I've encountered!

The salesman Matt was awesome from day one! He pushed to get me into a reliable vehicle and got me into one that I never thought I could afford! I would recommend this establishment to anyone looking for a great deal and awesome service!

I have had nothing but a great experience with Lithia Kia of Anchorage. Matt and Daniel in the service department has been very gracious in working with me. Everyone their has been very easy to work with and communicate with.!!!!

I would give the service department a 5 Star rating.
Very Happy with them!!!
Judi Heathcock

The salesman we worked with was wonderful. He showed myself and my husband a car that ended up being the perfect car. He really listened to what we needed and he produced the right car the first time. He also answered all our questions and wasn't pushy. Jimmy helped us with the financing. He really took the time to explain all of the options and details. He helped put me at ease since this was my first experience buying a car. We were treated very well at Lithia Kia.

Came in skeptical as I had a rough trade in and had several bad dealership experiences in the last several months as I ve looked for a new car. As soon as I drove onto the lot things felt different. Eddie was my salesperson, and I instantly felt like despite the rough trade he was in my corner and motivated to get me into a new vehicle that I loved. The atmosphere at the dealership was friendly and welcoming and each person I dealt with was incredibly reassuring and again, motivated to make something happen for me. It took some work, but I drove off the lot same day with my little dream car! And they gave me more for my trade than I was expecting. Thank you Lithia Kia of Anchorage! And Thanks to Eddie, Richard, Abraham, and Dylan in finance for being genuine, so reassuring and pleasant to work with, and for getting me into my Mazda!

Richard S. at Lithia Kia went above and beyond to help ease the buying experience was less nerve wracking for me. He answered any and all questions I had, and reaches out to ensure even after my purchase that the car fits my needs and overall how it is going. I had absolutely no issues with anything or anyone! I highly recommend Lithia Kia to anyone and will return in the future!

Excellent, low-stress, easy-to-work-with dealership. Keith was honest, willing to work to get me the best possible deal, and made the car-buying experience a positive for the first time in 20 years. Will recommend Lithia Kia, and Keith in particular, to anyone looking for a new or used car or truck!

I am four years into my experience with owning a Kia I bought here and of having them maintain it. I am satisfied.

Amazing customer service. Augie and the team went out of their way to ensure we found exactly the right car. This was our second time purchasing from this dealership and I highly recommend. They even plugged a tire that picked up a trebble hook for free weeks after the purchase. Thank you, Kia Team!

I was looking for a used vehicle. Showed me a new Kia Soul. Drove it, found lot covered in ice and tried to scare sales person. No luck on scaring sales person. Car handled beautifully.

Salesperson knew I was coming from Homer 3 days in advance. Vehicle had not been sent through service department or detailed. Waited for an hour after i arrived just to sign the paperwork, vehicle still not ready. 4 hours later, told sales person that I had to go and drive back to Homer, he brought the vehicle out. Barely clean on the inside, outside dirty, cigarette butts and a bag of sand in the bed. Got a decent deal on the vehicle but never using them again.

Well honestly it was a cluster . they were asking a price for the car and while I was waiting I I found the same car online from their lot for $2,000 cheaper that was ridiculous.
Then 5 days later after purchasing the car I had to put in a $500 starter and now my total front end is going out.

My experience was amazing solely because of the front desk lady Tyler. She was absolutely incredible. I have never been to an appointment at this particular dealership where things did not get screwed up or take forever, even for a simple oil change. I was in and out of there in 30 minutes. She was so pleasant and so willing to do anything to help me. She even walked me out when I left.