Justin Paredes

Review of Lexus of Portland

After totaling my Saab back in August, I contacted...

After totaling my Saab back in August, I contacted Lexus of Portland about getting a used car. I found a Jetta online and set up an appointment to take a test drive. After doing research and talking to a few friends, I was dissuaded from buying it. But, I still went in to see what else they had in inventory.
When I arrived I was told a handsome gent named Chris Shaw would be helping me. HE IS AWESOME!!!
I had been to a couple other dealerships and was not amused by their tactics. The most frustrating part was the feeling that they just weren't listening to me. What I wanted was less important than what they thought I wanted. I'm not going to lie: I'm a pain in the butt. Buying a car is a big decision. It is a lot of money and you are going to have this car for many years.
Chris was up to the task. He was very patient with me. He listened to my wants and needs and only showed me cars that fit. His knowledge was excellent. He was able to answer all my questions with ease (accurately according to research I was doing on my phone during the process). He probably spent 2 hours showing me cars and never once seemed annoyed by my indecision. I ended up driving away in a Volvo S60 that was everything I was looking for.
The worst part of the whole process is the paperwork rigamarole. Even though he was helping another customer, he continued to check on me.
I came away from the whole experience with a truly positive feeling. I would recommend Lexus of Portland to anyone who is in the market for a new or used car.