Dennis did the 5k and 10k maintenance services for...

Dennis did the 5k and 10k maintenance services for my car, and I appreciated how he called me to go over the details of what was done and any changes. For instance, Dennis told me about a recall I hadn't heard of, but it was all taken care of while they already had my car. Any of my concerns are always checked out, and I'm always given an answer with an explanation I can understand, so that's a relief! I also love the valet service! I live at least 40 minutes from this dealership, but someone picks up my car and leaves a loaner that is the same as the car I drive including the same year and model (minus the hybrid). Both people who picked up and dropped off my car were really kind and professional, and I just learned I can request the same person to do the pick up and drop off. I sometimes feel more comfortable with females, so I asked for Christina to return my car. It's also nice to have some continuity when I'm trusting someone with my lease. I like that I have the option to have the pick up and drop off happen on the same day or over 2 days, as well. The valet folks are patient when working with me to figure out a schedule that meets everyone's needs. So glad I went with IRA Lexus!!