I purchased an IS250 and Karen Juarez who is the t...

I purchased an IS250 and Karen Juarez who is the technology specialist and was wonderful in explaining all the areas of the car and setting up the Navigation system. I had a question about the number of blinks on the turn indicator in the lane change mode. She told me that it could be changed from 3 to as many as 11 but would need to be done by the service department. She stated that it normally is done at the 5000 mile checkup but she would inquire with the service department the next day when they opened. She called me the next day (Monday) and had me stop by after work and they changed it for me in 10 minutes! Great service and going the extra mile to make a customer happy.