I purchased my Lexus es350 a few months ago. Befor...

I purchased my Lexus es350 a few months ago. Before the purchase I noticed a few scratches on the bumper and passenger door. I then advised my sales rep that I was no longer interested in the car. At that time I was then promised that if I purchased the vehicle that my entire bumper/ passenger door would be repainted at no charge to me. To make a long story short I purchased the vehicle, brought it back to the dealership in Concord where I purchased it to get painted (mind you I'm driving all the way from Sacramento). Left my car to get painted for 4 days. Received a call that it was ready to be picked up. I arrived to pick it up and noticed that my bumper was the only thing painted. The passenger door didn't even get touched and my car was also returned to me on EMPTY! At this time I'm furious! I Called and spoke to the manager about the situation. He graciously set up an appointment for a driver to pick up my Lexus from Sacramento and take it back to Concord to get painted AGAIN. 4 days later my car is brought back to me in Sacramento..Needless to say the body shop did a terrible job on my passenger door. The whole door did not get painted like they promised me. It looks like it was buffed and now I have this big basketball size dull looking spot on my passenger door. I called the supervisor Scott in the parts department and left a message in regards to this situation and how unhappy I am with the finished results, but he never returned my call. I had high expectations for this dealership and I am very disappointed in their service. I will say Jessica my sales rep was great!