I'm constantly having issues at this location. I t...

I'm constantly having issues at this location. I think the staff here is not honest. I went in for an appointment because my monitor wasn't working. They put me in a loaner. Brian the man I was working with txts me the next day and says they need to order a new radio for my car but need to get the ok to order. Then txts time a few hours later and says they got the ok and the car is ready to pick up. I get there the next day and Brian says so the car part takes 7 to 10 business days to order and we're going to give you back you're vehicle until the car part comes in. Where was this communication when Brian was texting me? I'm thinking my brand new car that I've had for only two months is ready to go and the service has been finished. This is a tactic used to get people to return the loaner. It's fine that they give me my car back but don't make it seem like my car is ready and once I get in your office you explain that it s not ready. I never have these kind of problems at the Lexus of Oakland.