My experience with Lexus of Concord goes back to N...

My experience with Lexus of Concord goes back to November/December 2015 when was supposed to be a special moment in my young adult life of buying my first car. I feel I did everything one was supposed to do:look around,compare prices,check the carfax(the record was clean on the the vehicle)/history of the car,and go to a professional dealership where they would take care of you. That was not my experience here.

A man named Mark who had been with the company at this point for 10 years helped with my purchase of a supposed perfectly used 2012 Hoda Civic Si. As soon as I left the dealership to head home the check engine light came on and I had to stop on the side of the road. I figured maybe taking to the freeway fresh off the lot would have something to do with it. It did this 2 more times within the week before I decided to call Mark and report to him the problem. He tells me they were supposed to swap in new spark plugs,but he wasn't approved to do it at the time. After that car drives fine;however, it would a small sound every time I would turn to the right.

I didn't much of the sound,but as months went by it kept getting louder. When it was time to take the car to a official Honda dealership I had them check out what could be the sound of that "clunking" sound. The mechanic told he had found hidden severe frame damage that appeared to be "jerry-rigged" in terms of repair and it would cost minimum of $6000 to repair!!!

Lexus of Concord had pretty much sold me a "lemon". I tried contacting them(Mark no longer there despite assuring me that with 10 years there he wasn't going to go anywhere. Yes irrelevant I know) until I finally got a hold of a man named George who was the manager of the used vehicles department. After meeting with him only once to tell him the situation he belittled my case and tried to cast the blame on me and lie to my face about how his mechanics always check his cars first before they are put on the floor,yet when I brought up the week one case of the car shutting due to the contradicted negligence of his team he had no defense. After that short meeting. He ignored my future calls and never made a attempt to contact me or help me despite his team selling me a faulty car.

I ended up trading the car in with another dealership who were more attending to my situation,and 3 months after I had gotten rid of that death machine I was contacted by a car law firm to be warned of the original unreported accident it was in. It was ironic and far to late at this point with the car no longer being in my possession for anything to be done. I am STILL paying for the mistake of having dealt with Lexus of Concord. Please do yourself a favor and go somewhere else. Don't let this place screw you over like they did me.