Shane Parris

Review of Lexus of Bellevue

I have purchased over 10 cars from dealerships ove...

I have purchased over 10 cars from dealerships over my lifetime and this was the first time I walked away actually insulted and shocked at the turn of events. I went to the dealership interested in buying a specific car - show up, initiate the process for a test drive including giving them access to my current car for a valuation. While on the test drive, they sold the car I was in to another potential buyer, something I still can't believe was possible. They were nice enough to tell me the trade in value of my car though...

When I asked how this is possible they informed me the other buyer had looked at it yesterday and called this morning expressing an interest to buy, but the buyer was no where to be seen when I showed up and even on the internal system the car was still listed as available to purchase. Can't help but feel as soon as I walked in, another salesman called the other potential buyer and informed them to make a move or lose it, to which they did, causing me to be the one burned.

Not sure if this is a regular event for car buyers, but I have never seen it, and don't know of anyone who has been in a similar situation. Based on my experiences, I would recommend buyers look elsewhere since this dealership clearly doesn't care about the customer experience.