shannon hayes

Review of Lexus of Bellevue

Service was great. I got In and out no problems. ...

Service was great. I got In and out no problems. They even got me a discount on my tire, which I really appreciated.

The one thing I was upset about was the shuttle service. I needed to be somewhere prior to 5 PM and arranged a 430pm pick up time. The shuttle driver arrived 40 minutes late making me miss my 5pm deadline. Since I was leaving the country at 5 AM the next day it was imperative to make the deadline. Unfortunately, I had to make other arrangements in a foreign country, which cost me additional money and time. I did get an apology from the service agent, but that did little to remedy the situation.