Lauderdale BMW of Pembroke Pines Reviews

Excellent dealership,was very happy with the rate I got for my M3,both of my salesman Michael and Enrique along with the manager Keith did and excellent job.

Absolutely horrible experience at the service department. I made an appointment and was early, when I get there only one front desk check in (on the cell phone). I wait until the other finally gets there about 3 minutes later. Wait for 15 minutes after my appointment before I am called in.

Guy doesn t ask me to sit, and looks like he is recovering from a hell of a hangover. Takes my key tells me I can wait or take a shuttle - he says it will take an hour, so I decide to wait.

2 1/2 hours later nobody says anything to me. I look for my advisor - he left for lunch, lucky guy - I was starving. The other front desk lady says go to cashier - cashier says I owe $95, I ask why - she has no idea. She prints out receipt and asks if I can decipher it, I GUESS it s an air filter and pay.

Give receipt to valet, wait another couple of minutes - they hand me my key fob, that is BROKEN and send me on my way.

Maybe I had a particular bad day, but even though I complained - I haven t heard from anyone. So I m not a big fan of this place either with their service before, during or after.

Had a blinker go out on my 15 320i and contacted SA Karen Jimenez-Wilber on a Early Friday afternoon. W/o a reservation, she told me to come on down and made sure the issue was resolved promptly. Also a shout out drive tech Warren Di Lorenzo for providing exceptional customer service. This dealership is fortunate to have employees that care.

I ve purchased 4-5 cars from this dealership. Great location and for the most part very helpful. Same was the best service adviser but no longer there.

Excellent Service... I've been at Ft Lauderdale, and West palm and nothing like BMW Pines.... Excellent customer service and you fell like a Queen....

Unable to reach any person to repair my car for 2 days. Finally I had to schedule an online appointment.
I had to rent a car to go to work for 2 days .
I never had any instructions on my loaner I was handed the keys and that was it .
My car was returned without the complementary wash and vacuum cleaning as usual .After inquiring I was offer and apology and a statement that they didn t have the personnel to do it .
Totally dissatisfied.

Ivan is the best sales person to work with this is my second purchase with him and he made each experience incredible. Outstanding professionalism and amazing service he is not just selling a car. He is helping you find your dream car. Thank you again!

Tony Clark was the best salesperson I ever encountered - genuine, informative, excellent communicator, no pressure, honest - went above and beyond. The finance department (Stephanie) was clear, patient and efficient. The whole experience was fantastic as is the BMWX3

Lauderdale BMW of Pembroke pines offers a very distinctive level of customer service, everyone is always willing to go above and beyond, to exceed customer's expectations; starting with the first encounter at the reception desk, going through the shopping experience of your brand new BMW or certified pre-owned. coming to this dealership is a very delightful experience. I will always recommend Lauderdale BMW of Pembroke pines to all my family and friends. After all you deserve the ultimate level of service if you are driving a BMW.

BMW is a high-end brand so I expect to receive a high-end service and that doesn't happen at all was terrible, I take my car because of a leak on the passenger seat after a week when my car was ready you give me the car with a terrible humid smell, so that means service fix the problem only halfway, also they even bother to wash my car as they usually do and the cherry on the top, they also supposed to do the service and for my surprise, they didn't because today the car show me a notification that service is due... now I have to go again and lost half day to get my service done
complete disaster,

Excelente Service and dealership, great sales man Enrique Moncada. I got an amazing deal.

Very nice coffee and food. But very expensive. No car wash. And made me wait about 20 minutes. Also I had no loaner car. Had to pay separately in Enterprise. Three stars only because of the coffee and food. The people that work there are also moderately nice.

I leased my 328i at this dealership and purchased the insurance on the run flat tires. The car just passed the 50,000 mile warranty on the vehicle but the insurance continues to cover the tires tires. My wife just had a flat and brought it in to the Lauderdale BMW at Pembroke Pines location, and they said since the 50,000 mile warranty expired, they refuse to give her a ride home across Sheridan in Southwest Ranches. This is the typical customer service for the dead beats at Lauderdale BMW Pembroke Pines. This is the type of customer service that will go a long ways when my lease runs out and I need to find a new car.

Bad predisposition they told me that my car was German and they were not going to help me

Dear Mr. Mark Nichols,

I was provided with your contact information by Shop Foreman, Marcos Bolanos. My story is this, on May 7, 2020, I took my BMW to Lauderdale BMW of Pembroke Pines for maintenance service and then agreed to required repair upon being notified by the service representative. While waiting on the car, Julie Miller from your shop came to inform me that after years of working there she "crashed the car". You can image my surprise of this unexpected news. I will say, your dealership readily provided me a loaner vehicle while conducting all necessary car repairs as well as paint.

Following finally completing all vehicle reparations, I received an invoice for $187.16 on May 22, 2020. You could image my astonishment upon receipt of this bill. Not only does my car sustains an "accident" due to one your employees, then I get an invoice for the services I initially took the car to your establishment; this was having some "gall" on your establishment's part.

As such, I am writing to you as an experienced business manager, to reflect on this situation and find a solution, which will be amicable to everyone involved. Specifically, charging someone after one of their employee's negligence had a direct impact on a client. Regardless of the loaner car, the loaner was not my car, or for that matter, the car my wife drives to work. Further, our vehicle will now have an accident report on record in Car Fax, which depreciates the value to the car for trade-in purposes. The entire scenario can only be resolved with your conscientious and ethical business experience.

I respectfully request, you relook at these facts I am presenting to you and to determine a reasonable outcome to the accident which occurred to my BMW in your establishment. I am a fair and sensible person and welcome your response

Respectfully,

Jorge Perez

I had the most wonderful car purchasing experience with Fabrizzio Rosero. When I walked in, I was not sure about what I was looking for. Fabrizzio patiently listened to all of my wants and needs and explained the different options available. When he brought out the 440i coupe, I was in love. Thanks to Fabrizzio I have a dream car. He never rushed, never pushed and made the experience of such a big purchase super fun! I wpuke definitely recommend him to any family and friends.

WOW, I love visiting this dealer because my friend Fabrizzio Rosero actually LISTENED to what I wanted. My experience was quick and smooth, he found me the car I wanted and didn't even try to sell me stuff I don't need.
Also, I just went back for an update and he not only helped me and answered all my questions, but he also filled my tank!
He deserves more than 5 stars, he is the face of EXCELLENT customer service.
If you're lucky, he'll be the one assisting you when you visit.

Just went to buy parts. The counter is nice and professional. However the prices are VERY HIGH and only slightly negotiable. I purchased online from another BMW dealer in Atlanta with free shipping and approx 20% less.

Jose was very attentive to all my needs and answered and addressed all my concerns. Everyone was very polite and welcoming as soon as we arrived for service.

I been a BMW customer for many years . I return my lease this time and the person who received was very dry and to the point . I feel very disappointed on this specific dealership that been so many time and everything was great . Maybe he was upset working on Saturday was not happy at all .I was expecting more cordial treatment and explanation on our return .

went here for a quote on six figure M car, they took off 1 grand from MSRP and proceeded to tell me that they are VERY aggressive in terms of pricing.

I literally called 5-6 other dealers across the country, in small cities as well as large. They ALL consistently gave 8-12% MSRP without haggle due to the current model ending production this year and residuals over over 65%.

Pembroke is JOKE, for the INFORMED buyer.

Jose Alamo provides excellent customer service. He is knowledgeable of M Performance cars and always makes me feel welcomed. I will never go elsewhere to service my BMW.

Leo was truly amazing, he made getting a brand new car for me an easy process and he was truly nice guy to work with. My mom says she ll be coming back to purchase a car with Leo.
Amazing experience!

Bob Ford provided phenomenal service. He was able to understand my needs and put me in the right vehicle for me. I would *HIGHLY* recommend this dealer for anybody interested to but a bmw.

Sheldon was great to deal with and made the experience very easy. No high pressure tactics, great knowledge and a pleasure to deal with not to mention a fellow BMW enthusiast. If you are looking for a certified used BMW Sheldon is the person to see. Note the dealer and all staff were all complying with use of PPE and social distancing guidelines which is reassuring for most today. Thank you Sheldon

I feel I purchased a vehicle at a reasonable price for the quality of the car.

Leobardo truly knows the cars and knows exactly the type of car you really need.

Richard Suarez has been an awesome adviser. He understands and goes the extra mile for his clients. I appreciate that and will stick with him!

The manager was very concern about his customers timeframe to have their autos repaired. Very good attitude with a smile.

WOW!!!!!! Where do I start!? From the second I walked into Lauderdale BMW of Pembroke Pines, I was treated with the utmost respect. Mr. Ashok Vyas was excellent, his main goal was not to sell me the first car we saw, but to lay out all of my options (many). He was transparent and honest. Before moving on, he showed me the carfax of every vehicle I was interested in and gave me enough time to think about this big investment I was about to make. At no point in time did I feel pressured or rushed through the deal, which was definitely a first at a car dealership for me. Towards the latter half of the deal, I had the pleasure of speaking to the manager (AJ). He too was straight forward and clear. I can tell his main interest was to assure that the client left with a car that he was excited about. He was able to make some calls and get me the exact vehicle that I wanted, at the perfect price point! I DEFINITELY RECOMMEND anyone searching for a car to stop by and pay them a visit. You will not be disappointed!

Gabriel

Worst response time by service advisors ever..(Even Prior to Covid)
The voice mail always states that someone will call you back. If you are lucky, they do....many hours later!!! Even the customer service people agree that this is a major complaint, but nothing seems to be done.

Darlington got me into the exact 540i I wanted at the right deal! I recommend that anyone shopping for a BMW stop by...your time and business is sincerely appreciated there. I will definitely be leasing here again!

Everything was great my service provider David was super helpfull. Wa a very pleasant experience thanks to your staff.

Excellent service from Rani Shalmoni and the finance team

Went here lst weekend to purchase a preowned Kia Sorrento they had on the lot. It was the best car buying experience ive had in 8 total purchases. Keith Osbourne was my salesman and he was super accommodating to me and my wife who was chasing my 3yo son the whole time. He was very easy to work with, made sure everything was exactly as I wanted. Clearly buying a used Kia on the BMW lot, i wasnt the biggest sale walking through the door that day but it made no difference in the treatment I received from anyone. Very comfortable, upfront and honest sales experience. I highly recommend this dealership and these personnel specifically! AJ and Alan in the Finance department were just as helpful as Keith.

Had a wonderful experience with my first BMW purchase. Billy is very experienced and made the buying process painless and completed the transaction in record time. The customer service from Gary the Genius was incredible. I had a minor issue with my car that I couldn t figure out and Gary drove all the way to Boca to ensure it was taken care of- that s customer service! Highly recommend BMW of Pines.

Very pleasant & painless experience all around. Everything was ready when we arrived. Paperwork took about 10 minutes. We were quite impressed with the value they put on our time. Will definitely return for our future leases & recommend.

I am a repeat customer. No hassle lease swap. The way I like to buy car!

First time going to this dealership and leasing a car. Came in as prepared as I could but Tony was super helpful and knowledgeable and answered all my questions and concerns I had about leasing. Walked out with a brand new 2021 X3. If you need a lease, Tony can definitely help!

UPDATE: Fast forward 3 years and the time for a new lease, reached out to Fabrizzio and BMW of Pembroke Pines hoping to be treated fairly but they offered a much weaker deal than local competitors. I signed my deal elsewhere saving $40 a month.

A few weeks later reached out again as I need a 2nd car and Fabrizzio's response was that he "wasn't interested".

Moral of the story: Your experience will vary with each deal. If you take their bad deal, they will be friendly, if you find something else better, they dont want to talk to you.

Oh well.... Their loss is some other dealer's gain...

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This review is for Fabrizzio Rosero. I believe he is the best salesman I have dealt with in my entire life. He is a straight forward person and I would never hesitate to contact him to put together a deal. In one of my early visits to the dealership, when I walked in there where at least 3-4 salespeople sitting doing nothing but when asked for a test drive they simply weren t interested, I was ready to walk out but Fabrizzio saved the day. In my case he worked tirelessly to get me a deal that no dealer in FL would even get close to. We ordered a custom car from Germany and the process was super smooth. He provided weekly updates about the building status of the car and kept answering my multiple text messages and phone calls for over 3 months. He is very patient and truly understands the brand and what a customer wants. When I signed the purchase order, he even went out of his way and got an amazing BMW remote control car for my kids from the dealer store.
Anyways Fabrizzio is the main reason why I will continue doing business with this dealership. He is a true asset to this company and my friend.

I went in to BMW to talk about an email I got about an early lease trade in offer and end up leaving with a brand new car and cheaper payment thanks to Fabrizzio and his amazing customer service! I'm so happy with how easy and smooth the process went.

I found the exact used car I was looking for at Pembroke Pines through TrueCar even though I live in North Georgia. I had never negotiated the purchase of a car at such a distance but Sheldon Chambers made the process very easy and straight forward.

I have had multiple BMWs thru the years and recently leased my first from BMW PEMBROKE PINES. Keith Cordeiro and his sales team provided the best car leasing experience I have ever had. From the first day I went to the dealer my expectations have been surpassed on every front. I highly recommend them for both price and their obvious commitment to great customer service.
I will highly recommend BMW PEMBROKE PINES and also plan to utilize it for future vehicle needs.

Excellent service, courtesy and knowledge of product and options. Highly recommended

I live at about 10 minutes from Braman. I had an awful experience there. A colleague recommended me to call Ivan Jurado. He was diligent and helpful

Darlington was an absolute pleasure to work with. He made the whole process great. I was happy with the price he was able to get for my lease right from the start and Everything from there on was simple.

I have had my vehicle serviced her several times over the years this time I had a lady service advisor who was totally incompetent when it came to knowledge of cars.I called to check on the status on my car she never called me back I called the next day to get my status and she said that the car wasn t ready and that it was probably the computer from the technician that probably wasn t working so sometime later that day she would get back to me.Once she got back to me she told me the issue and gave me a price which included a discount from the manager when she emailed me the statement the price was totally different than what she told me when I got there to pick up my vehicle we had some back and forth about price and she finally honored her original price I will NEVER come back to this dealership for my vehicle to be serviced

Very bad service. The car I was looking to buy had to many issues. The sales person didn't know about it and I waste my time driving over there. This ML 2014 was about 22k out the door. Honestly this car had so many issues and problems that shouldn't be not event closer to 14k.

Shout Out to Bob Ford for providing us with Excellent Service and making this car purchase as simple as possible. Highly recommend Bob to anyone looking for a Knowledgeable and courteous salesperson. I have dealt with many Sales personnel thru my years and I must say Bob is as good as it gets! Bob, thank you once again for your professionalism, enthusiasm and passion for your Brand. My wife absolutely loves her new ride!

Outstanding customer service, they take care of the minimal detail in order to have a great and smooth process.

Ask for Nate!!! Today we got out second BMW and I couldnt be happier, I went to a different dealer the week before but my previous 'Client Advisor ' was not what I was looking for. Nate was the complete opposite, He was always really polite, friendly and caring. Nate got us a really good deal, so good it sounded suspicious but after seeing how great he was he gained all our trust. Overall I had a great experience and I was really good taking care of. Thank you Nate

Neal at Lauderdale BMW of Pembroke Pines FL was very professional, knowledgeable and courteous. I will always recommend this location to my clients, friends and family.

Me an my wife were considering a new 3 series an were wanting to test drive one. The test drive experience was good. After wanting to cogitate and discuss options with my wife I was repeatedly messaged via text after clearly asking not to be to buy the vehicle. Stated I will contact the sales rep when I m ready to purchase, an I m still messaged about cars. After I responded to not be contacted due to me feeling pressured an the reps intrusive tactics to close the sale lol. He responded with saying he s giving great customer service. I literally told the auto message STOP an he overrides the request an messaged me. I m not buying a car from here an the experience from a used car salesman ruined it for me.

Your sales rep, Deivis, was very professional, friendly, knowledgeable and, most importantly, trust worthy. Any chance we get, we will be recommending him to friends and family members.

Ash tremendously helped me start to finish finding a specific car. Very kind and knowledgable gentleman who is very patient, reliable, and easy to work with

Rani was professional, talked you through the steps, gave you options. He sped the process up so you did not spend all day purchasing a car. I spent maybe a total of an hour with the entire process. This was a stress free purchase. I'm looking forward to doing it again. My first sales person however was rude, short and pushy. His exact words to me was "I only have time to show you one car". I am serious. When I told Rany he was shocked. Rani is a wonderful sales person. Ask for him for your next purchase.

Surprised such a new car has had so many defects (motor mounts and leak on turbo). We pay a lot of money and quality is not there. Makes me wonder if I want to have a BMW beyond warranty.

Worst experience of my life. I wanted to purchase a car for cash. A cashiers check...and they wouldn't let me buy the car. They said I was going to export the car. I was buying it for my wife. I have not so good credit so I have to pay that way and no one would take a personal check. They treated me like a criminal..

I had to take my BMW to the dealer 3 times because it smelled gas. The first time I took it, the dealer was not able to replicate my concern after keeping the car for almost a week. I was assured that it was inspected and that no leak was found, but I kept on smelling the gas. A few days later, I decided to look under the car by myself, and in less than a minute and without even raising the car, I found that the side of the gas tank was wet with fuel.

I took the car back to the dealer with the hopes that since the fuel system is such a crucial component of the car and it's not something that should be classified as "normal tear and wear", the warranty would cover it. Apparently, BMW does not stand behind the quality of the cheap plastic used for their fuel sending units, which just cracks and starts leaking fuel all over the place. These sorts of low quality components, not only should be cover by the warranty, there should be a re-call for it. It s very dangerous to have a car that randomly starts leaking fuel.

Samuel Guzman, my service advisor, did a great job at listening to me and bringing the car in for inspections. I m very pleased with the service he provided, but as a whole the experience was terrible. For my next car, I m considering an Audi or a Lexus.

Outstanding services from Joe Greco, keep me informed at all the time about my car, was give to me clean and fast. Very satisfy !!!

My parents have been coming to this BMW dealer for 15 years. Frank Fuzer has always helped them with all their purchases and leases. This was my first time leasing a BMW and naturally came to Frank for help. I am more than happy with the customer service I received here. The manager Keith assisted with making the deal happen along with Jason. Needless to say I am a very satisfied customer. I will continue my families loyalty to Lauderdale BMW. Thank you again!

Alejandro Borges (BMW Genius" made my BMW purchase an awesome experience. Every question I asked about features he knew the answer with such detail that made me think I was at one of BMW' plants instead of at the dealer. OUSTANDING job he did to explain everything tome. Thanks Alejandro.

Paola gives an excellent customer service, offering a friendly approach and a great service from the beginning up to the end Also your front Spanish speaking receptionist is very affable, thank you all very much for your help I am very happy

Great experience buying my last three cars at this dealer. Definitely a returning customer and recommending this dealer to everyone that I care about. Ask for Neal when you call or walk in looking for a car, this guy is the best I have ever dealt with. Five stars.

This review is specifically about our experience purchasing a new X6. We came in for our car maintenance and decided to look around. We walked out with a brand new car. We have bought plenty of cars in the past, but no sales man compares to Fabrizio. His attention to detail, great attitude and professionalism really stand out. He made sure not a minute of our time was wasted. He took care of us like family and made the car buyin process very relaxed. Thank you for everything Fabrizio. We will be coming back to you next year for our other car.

PS-We have been servicing our BMW cars at this location for years. They have excellent costumer service.

My experience was bad, I arrived with my offer from BMW to upgrade my lease to a new 2018 320i. i presented the offer to the sales man and explained i am here to get a new 2018 320I, which has a good deal showing they will offer me a credit and (WAVE MY DISPOSITION FEE). The salesman told me that they do not offer 2018 320is because they come as 330I now. i told him are you sure because the offer i have in my hand is for a 320i. he said yes they dont sell those anymore now its only 330I. i went along with it somewhat skeptical but excited to hear this news. He showed me a 330I that i really liked and he said he could make the payments work but of course it was outside my budget because it was a 330I. i told him i cannot afford the payments and then all of sudden he told me "look we have 1 2018 320I in the lot". So the whole time he was trying to upsale me on 330I and completely lied to my face. i confronted him about it but he avoided the question. we began to go look at the 320I and as im looking i can already see other 2018 320Is next to the one he is showing me, so more lies. After seeing the car and after some negations i ended up getting a good deal on the car i wanted and was able to drive off happy. I later needed to return the next day to turn in the old 2015 lease spare key that i forgot to bring. i found out that my car needed to be inspected for any damage in case BMW needed to bill me but i was not explained this before hand. This needed to be done prior to getting new car. Luckily i have wear and tear so it will be covered. I would suggest that all your employees inform your clients of the processes in other departments and at least have general knowledge of the extra fees involved. i also paid for a new tag and title because the old one couldnt be transferred, a week later i still havent received my new license plate. i called BMW they told me they havent even ordered me a new plate, to make it short they needed to refund me 100 dollars because i was charged incorretly. Now, here i am editing my review because a month later i get a call from BMW telling me that i still owe payments on the old lease. i say how can that be, i came in to turn in my old lease for a new one with the upgrade offer BMW was offering, i am paying slightly more also because i upgraded 5 months early! The woman had no idea i got a new car and now she is presenting the case to her accounting department. Then she begins to explain to me that my mom will need to Pay for the DISPOSITION FEE of 350 dollars because the previous car was under her name. She said because i came to return the car without my mom and signed a new contract without her present that the disposition fee will be applied Annddddd any refund i would have gotten for staying under my miles will no longer be provided to me! Thankfully she will present my case to her accounting department to review the old lease and hopefully waive the payments but she told me she couldnt do anything about the DISPOSITION FEE. Now i need to take time off fromm work this friday to go explain the whole situation and hopefully they can resolve the issue. I have already spoken to a lawyer just in case its needed

Our salesman Enrique Moncada gave us an excellent service, gave us the best recommendations and helped us to get the best car for us. Thanks again Enrique!!!

I couldn't ask for anything else. The staff was amazing. Jason (my sales rep) made sure all my car needs were covered.
The vehicle is wonderful. I love my BMW

Thank you.

Enrique Alfonso was amazing this is my third lease and he always goes above and beyond to help on my decisions
Phil the assistant manager was phenomenal the best and most professional person I ever met. Phil really went above and beyond to help me with my needs , he is very professional and is amazing on his position , I definitely will recommend my friends and family

I ve been to multiple BMW dealerships in different states. This one is the absolute best when it comes to customer service and how they treat you! Mark Winstead is so kind and took his time to find us the perfect car! He seriously went the extra mile to make sure we re happy. The whole staff there is friendly and great! This should be your go to dealership if you want personable and genuine customer service! I highly recommend them and would give them even more than 5 stars if I could! Thank you, Mark Winstead!

Excellent Sales Staff and making the trade and new vehicle transparent.

Good coutomer service part Advisor Excelente Ferdy Orellana 5 estrella

This BMW location is extremely nice with tons of cars in inventory along with the biggest on hand selection of M cars I've ever seen. The service I received from Liane Mann was extremely easy and she worked hard to ensure the process was enjoyable and seamless. This dealership was the only one in the entire state of Florida to have the M car I was looking for. I highly recommend Liane and her team if you're looking for a great BMW buying experience!

Had the best car buying experience I've ever had at Lauderdale BMW of Pembroke Pines. Fabrizio Rosero was such a pleasure to work with. He helped me find the car we wanted at the price point we were comfortable with. I ordered the car two months in advance and he kept me updated throughout the process. When we finally came to pick the car up there were no surprises and everything went exactly as he promised. He even gave my kids some presents when we came to pick up the car. I was really impressed with my whole experience and will definitely be coming back here for any of my BMW needs.

Very overpriced parts compare to other licenced BMW dealer. Good sales department. The Service department looks chaotic but the repairs are done proper.

I bought my car at this dealer and has come for service 10 years. Have always been satisfied with the courtesy and professionalism at all levels. Easy to get appointments and the personnel is friendly. As usual the service advisor was pleasant, the wait minimal and the work done great; loved the video sent by the master technician.

My service advisor Karen Jimenez was the worst service advisor I ever had . This is my first BMW .I was with Mercedes for 12 years . The customer service there was exquisite! I was at work when she called. I missed the call . She left a message and sent a text that my car was ready. I called twice and sent a text regarding latest time to pick up the car and I wanted details on what the problem was with my car. She never responded. I arrived 6 pm to find the center closed and luckily I had called the service center 5 mins prior and a wonderful service advisor who was working late gave me car . Karen Jimenez was unpleasant to me at the inception. She seemed totally annoyed with me as I stated I was disgruntled with the fact I bought a brand new 2021 X6 and it had problems already . It was an inconvenience for me to be at the service center.I was helped by the manager so that I could get my car the same day which I appreciated.
She needs to be placed in training or removed from a position that deals with customers!

What an excellent experience I had. I highly recommend this dealer and the attention that Enrique Moncada and Phill provided me.

Tony Clark at BMW of Pembroke Pines helped make my wish come true. I'm a new mom with a 1 year-old and had a small sedan and was in major need of an upgrade. Tony worked with my husband and I, got us into a beautiful X3, dealt with my indecisiveness and truly made it a very easy experience. It was fast, he got us the price we needed to drive away happy and gave us amazing service. I went to several other luxury dealers and Tony at BMW was definitely way above the rest in all categories. Thanks Tony!!

I recently purchase a X3 From Lauderdale BMW of Pembroke Punes and I couldn't be happier. Enrique my sales associate and his general sales manager, Keith Cordero negotiated a fair deal for the car I wanted and made the whole experience a pleasure. I would recommend them to anyone.

Enrique Moncada, Ted, Keith and Thomas from finance were very helpful and we got a great deal. This is our first BMW and look forward to enjoying our new SUV.

Car models, specifications are very clearly explained
Decision making made easy as I receive faster response on my requests/queries
Very welcoming to be part of BMW at Lauderdale of Pembroke pines.
Every department Rep has good knowledge and patience to listen and respond to queries
I would recommend "BMW at Lauderdale of Pembroke pines" to my friends

The best BMW selection in south Florida. Jason Anderson provided excellent service throughout my recent purchase and took care of every detail. BMW of Pembroke Pines exceeded my expectations. I highly recommend purchasing a BMW at Pembroke Pines with Jason.

Made an appointment and they had my 2011 328i BMW for several days. It had an oil leak and needed the gait belt replaced. They gave me a free loaner and Sam Guzman kept me abreast about the progress via call and text (which is convenient for work hours). Thank God for the recall because the leak was fixed for free. Also, he gave me a 20% discount for the belt issue.

I had a couple other concerns like how the steering wheel felt when turning and the light build light coming on so I returned to them the following week early in the morning. He test drove my car and asked my concerns. With each tidbit, I learned something new about older/newer models. He changed the bulbs for free and sent me on my way.

I live in Lauderhill so to drive to this location, it was due to referral. Previously, they were so helpful when my mother brought her 2007 750LI. I was a bit apprehensive due to the commentary in this review section but give this place a try. Ask for Sam and he'll take care of you!

I never had an issue with the PARTS department until today. They straight up lied to my face about the cost of a part. I saw the price on their screen... don't act as if the customers can't see your screens. Don't disrespect me like that! Do yourself (the customer) the favor and just order the parts online, you'll save 3-4 times the amount, even if you have to wait a few days. As far as the SERVICE department for this dealership, stay far, far away. However, the SALES team are cool from a few years ago.

Excellent service, willing to meet the needs of each client. Enrique Alfonso Moncada has been my advisor and seller in this dealership two years ago and I can recommend it with closed eyes. It is from these people who knows the value of their customers. Congratulations to the entire BMW team and remain the # 1 team *****