Lauderdale BMW of Pembroke Pines Reviews

Rani made the experience painless. Kudos to him for his patience and great service!

Visited the agency back in early January on a whim. Les greeted myself and my family and proceeded to showcase the car we were looking to potentially purchase, During that first visit, Les was thorough and expressed confidence and was genuine in his response and never asked for the sale, nor pressured me into buying the car by the end of the month. I continued to research the car and even contacted three other BMW dealerships, who's professionalism did not even compared to Les'.

I finally contacted Les on February 8th and determined that we would need to order the car, as it was a gift for my daughters birthday. I presented an offer that I felt was fair and equitable for both parties, to my surprise was immediately accepted. Throughout the order process and actual deliver on Apr 11th, Les either answered my calls/e-mail immediately or was quick to return my call, even while he was on vacation.

His professionalism and approach really made the car buying experience a pleasure. I don't think I'll ever shop around again if I decide to purchase another BMW. I'll go straight to Les for the best overall service.

Thank you once again for a pleasurable experience.

I'm very sorry but I have to change the review. I took the 2018 BMW X1 to normal maintenance and the person who attended me tells me that it had already expired. I thought that would not happen with the lease but I asked and they tell me that the lease gave me 36,000 miles or 3 years, and I answered the car has 31,500 and the 3 years expire in November 2021. The person told me that this is what the system tells , I asked how much it would cost and he answered 500 dollars. Of course I left and for 115 dollars everything that took to the car was done for it. I also asked what type of oil they put in and they said that it is synthetic 5w30, and the manufacturer makes it very clear 0w 20. Thank God I already have until November to change it and I was thinking of changing it at that dealer. I don't think so.

Rufus was excellent, as was the entire team that worked with me during my purchase. From the receptionist, to Kevin the geek guy as I was told, service and attention were exceptional!

My husband and I had a great experience at Lauderdale BMW. Enrique Moncada did an excellent job of meeting our needs. He is really great at what he does and really delivered a great experience. Thank you Enrique and Malcolm for getting me the car of my dreams.

David Bushing is very professional, fast write up and the wait was not that long..

Jose was so nice when he came to pick up & drop off my vehicle. I appreciate that he used a fogger to disinfect the interior of my vehicle during the pandemic.
Robert was also very helpful & checked to make sure that I didn t have a service plan & let me know exactly how much my service would cost me.
I was also very happy to receive the video of my vehicles inspection of the undercarriage & brakes.

Enrique Moncada is a good saler
He knows very well and have knowledge about the product.

The BMW Lauderdale Service Dept. is wonderful and Julie Miller is an excellent service advisor! Julie is a true professional. She provides information clearly so that a layperson can easily understand and does her best so that customers have a good experience when having their cars serviced. It s also so nice to receive your vehicle, not only expertly repaired/serviced, but so nicely cleaned.

These guys are bunch of crooks. They have an unprofessional sales person that makes innapropriate jokes. He also sold me a car different from the one I test drove and I kept asking to test drive the one I'm taking home never did I get to. And the service is always trying to sell you things you don't need. Again i got sucked into buying a new tire I did not need. They are great at fooling you not so great at service.

Excellent service by Enrique. Very happy with my purchase. If you want a bmw, ask for enrique...he is excellent.

Excellent service, excellent salesman,
many thanks to Mr. Fabrizzio Rosero,
easy to understand him. very transparent with the deal.
very happy with my BMW 528i

BMW of Pembroke Pinesbis the best BMW dealership!! Great service and amazing experience!!

Excellent technical service and Wonderful costumer care

Carlos Ayure is your go to guy if you are in the market for a BMW. He was a pleasure to work with, and our favorite, and this is the 4th BMW dealership we went to. He gave us the best deal and went above and beyond. My girlfriend purchased the car and I m honestly tempted to switch from Mercedes to BMW just because of Carlos.

After a service, I called 3 times and left 2 voicemails (to finance - forgot the name of the lady) to understand what would be the pricing to buy tires warranty. Never heard back. I have my first BMW for almost a year, and I am not impressed by customer service in this particular dealership. I am not doing a drama or trying to make a point, it is just an open and honest feedback. I feel a sense of entitlement of the employees; and not a truly sense of care towards their clients.

I like this place they are very good. I liked it the first time I went in 2014 because there were not 10 or 12 sales agent at the door hurrying you to buy a car. I buy a car the same day in only 3 hours. Thanks Enrique Moncada for all your help!!

Wouldn't go anywhere else in south florida. Never headaches, always best deals in town. Neal will take good care of you, make sure you get what you want even if needing to order. Keith the sales manager is easy to deal with and always gives fair competitive deals. No reason to go elsewhere.

Make sure you see Julie Miller for service.

Alejandro Burgos was professional, patient, kind, smart and overall pleasant to work with; I would like to also commend Stephanie Dittemore as well, she was amazing!

Enrique Moncada was wonderful to deal with. The entire experience with him and this dealership as a whole was top notch. If you are looking to purchase or lease a BMW, I would highly recommend giving them a visit.

Our Service Advisor David Bushing provided us with service and above our expectations. He constantly communicated with us on the status of the repairs and insurance claim. If I called or texted him, he timely responded to our communications. A 10 out 10 on the service!

Thank you, Monte Shafer

I recommend buying your next BMW with Enrique great person always helping you get the best deal possible.

I had great time visiting the Lauderdale dealer. Mr. Jason Anderson made our visit wonderful, explained everything and answers as many questions we had. Also , I want thank Mr. Raymond Penuela and Jonathan Semero thank you everyone for making it possible to lease my new BMW X1.

My salesman Carlos Ayure was amazing. He was very helpful and attentive to my wants needs.

Returned 3 - 5 times each for 3 separate issues - these are just the most noticeable. Left shop only to have warning lights for same issues come on within 24hrs. Service Manager is dismissive and condescending.

Very good dealer BMW. Enrique Moncada was a very good person and the buy was fast. This is my third BMW bought there.

Julie is a wonderful service writer. Marco went out of his way to resolve the issue with my tire pressure. He told me if I have the problem again, to come back and they will totally reset the computer system.

Logistically, service team should keep car ready when called to inform car is ready. I had to wait for 25 mins to get my car back after I reached to pick up car.

Other providers are doing a better job at above. Other than that, service was fine (standard per expectation)

The buying experience was flawless and easy. The only issue I have is, after driving the car back to Tampa I realized a ding in the door and a scratch in one of the windows. I brought it back to pembroke BMW and they took care of me like no other dealer has in the past. I'm one happy BMW owner.

I have been negotiating with Bob Ford during my last 4 leasings (including the resent 330i). He's an experienced salesperson with a vast knowledge of the BMW portfolio and with a straight forward approach that allows me to have a clear understanding of my possibilities. However, I could say some of the staff don't respond at the same pace (e.g. I was waiting an undesirable time for both, some cars to take a look and for the Finance person to close the deal).

I leased a new BMW from this location a few days ago and could not be more pleased with my experience. Fabrizzio was an amazing salesman who was knowledgeable, kind and patient. He always had a smile on his face, worked with me over a period of weeks to make sure I received what I really wanted, and went above and beyond to get me the best deal. Fabrizzio made the car buying experience easy and enjoyable. I highly recommend this dealership, and ask for Fabrizzio, you won't be disappointed!

I came to get air in my tires. I had a nail. I waited 2 1/2 hours to get my car back
With no communication in between. I did not have plans to be there. It should not have taken that long

Always such a great experience at BMW of Pembroke Pines. Excellent staff and service.

What a fantastic experience we had with Ted Levine, he's is very professional and explains every detail of the deal in a clear way all the way through with no confusion. We bought two BMWs with him in the span of 3 weeks. He will even guide you through all the features your new car has to offer. Highly recommend.

I was assisted by a kool dude...he understood everything that was going on and was very polite. Good customer service

As a student of Customer Service, I always find it interesting when I'm on the position of a client and someone supersedes my harshest standards on how to treat a client. Excellent job and you earned a client for life. Bought my car with Florian Godoy.

Great customer service. The staff was very friendly and Jose was great.

Great experience, again. This is my 8th car from Neal and Ted. They always take care of me. Very efficient, fair and professional.

Dillan is exactly how a car salesman should be. Let s be frank, you know how everyone goes into buying a car, ready for battle.

From the first phone call Dillan was easy to talk with and a pleasure to make a deal with.
The best thing I ve ever experienced buying a car was being able to check out the vehicle without a pushy salesmen breathing down my throat. This very small detail and brief moment really made us feel comfortable and less anxious when it came to sitting down to talk numbers.

Please utilize Dillan as a model example of how to interact with customers - he is a true professional - kudos Dillan!!

It was clean they offered coffe and soda and very attentive.

Great group of people. Talk to Enrique Moncada, best sales guy out there.

Mark, the manager and Ali, the service rep were very helpful to me. They conversed the whole process well, along with expediting the servicing for me. Very punctual. I would highly recommend anyone to their service department and since I just moved down from NY it is now my new home for my BMW. Thank you.

I went to look at the x5 today and ask so many sales people no one take me to see the car after 10 minutes I just left without looking at the x5...... Maybe I look young and I dress casual the salesperson thought I can't afford the car....

On 1/22/2020 after spending a considerable amount of money on a brand new 330i bmw I have to say please BEWARE of this dealership.From the sales team to the sales manager there LIARS and UNETHICAL. Do your self a favor and give your business to a dealership that values your business. As a business owner my self I was shocked at the treatment. I only wish I would of read the reviews online befor I purchased the car .Because reading the reviews was all familiar to me. This is a experienced learned and definitely BMW headquarter will get a letter from me that's how strongly I feel ..Today 8/25/20 at 8:30 am after scheduling a maintenance a week prior I was told I would get a loaner while my car was in maintenance .However when I dropped the car off I was told from the service department I m sorry we don t have a car I understand if they don t have a car ..However it s called communication so I can make arrangements.excuses excuses ! That s what this dealership does there service is poor . Please buy a car from any other dealership my advise to this dealership is as follows
Excuses only satisfies the one who gives the excuses never the person that receives The excuses maybe if they practice this there rating online will be a 5 star instead of 4 star . after my free maintenance is up I will drive to Miami and get the service that I should get even if I have to drive 40miles rather than 2 miles in fort Lauderdale and get excuses after excuses

Extremely disappointed. I am a prior customer of this dealership and went into BMW this past Sat. to have my 2016 BMW inspected for lease turn in and was looking to buy a new one. Advised the rep. that I had 4 payments left and asked what type of deal would I qualify for. He comes back with numbers from the sales manager....with a total of 5 payments included. He tells me that if the amount owed is incorrect they will send me a check. I showed him on my banking website where the payment for June had been made and to please correct there numbers. Again he refused to re-quote the car using a 4 payment figure...I told him that without accurate figures the contact and pricing will be incorrect. I called BMW just to confirm....and I was correct- only 4 payments left. They need to send this salesperson to school. Would anyone sign a contract using incorrect numbers??

Fabrizzio & Keith were beyond helpful in getting me settled in the right vehicle at the best price. Very customer oriented and helpful every step of the way. Highly recommend coming to BMW of Pembroke Pines and seeing these two gentleman for the best pricing and service.

AJ is the best person i ve ever worked with when it comes to listening to needs, flexibility and reliability. i will buy every car henceforth from AJ

I want to recommend the best BMW staff !!! It is in Pembroke Pins! The best seller is Enrique Moncada, thank you for your attention and for recommending my first new car! I also thank general manager Keith for giving me the opportunity to buy my car! Blessings

Best Regards

Kenny Sampson

Service Advisor, Julie, was super kind and took care of my X5 and myself.

I trust and enjoy taking my car to you all. My advisor is David B. always very nice and knowgeble of everything that needs to be done to my car. I am always please with service.

Excellent service with Enrique and Keith !!!! Highly recommend them when doing business at Lauderdale BMW of Pembroke Pines

Great car buying experience have been with bmw for a while and always excellent service

Enrique is the best seller in the store! Ask for it! I have released 4 bmw and guaranteed they are the best prices on the market! Excellent customer service! I recommend them 100%

I had to wait an hour alone just to receive the initial assessment

It was a great experience, our salesperson Rufus, was very courteous, patient and helpful. I m super happy with my new car. Thanks

I have only good things to say about Jason and the whole team at the dealer. More than recommended!

100% satisfied with the professionalism and personal attention of Mr. Enrique Moncada. The Dealer in a familiar and cozy atmosphere.

I bought several cars from Lauderdale BMW OF PEMBROKE PINES and I am very happy with the services provided, and the honesty. This is by far the best BMW Dealer in South Florida!!!! I strongly Recommended!!!

My experience was excellent from beginning to end. The entire team was very professional and helpful.

Best in class service from Rufus Williamson, he white gloved the entire process and communication was second to none. Big thanks to Thomas Heitkamp, Stephanie Dittemore and the Holman Family.

Ali (the Service personnel) once again was excellent. He presents himself in an exemplary manner -- at all times. It was a pleasure dealing with him.

I trust the Dealership will give him the highest consideration in every promotional opportunity he seeks.

The Dealership should consider itself luck to have an individual such as Ali.

Thanks very much for everything. I will be back!

Not all staff following Covid guidelines:
1. Ramon not wearing mask and speaking closely to all

2. Alejandro sneezed in his mask and used his mask to clean his nose

3. Julie wears her mask over mouth but not her nose

Everybody uncomfortable feeling.

Will be reporting to the state regulators.

Ali great service advisor!
Thanks Ali!

Cristian La Rosa was able to help me quickly and efficiently to get the car of my dreams! Even when I didn t think it was possible with my credit score he made it happen!! Super happy with my car, ask for him!

Julie Miller is the BEST service advisor. She is extremely efficient and a pleasure to work with.
We have been bringing our X-5 and 528 to her for years.

Car is still under warranty. Service was done in a little over 1h. is my assumption correct that car wash was not done/available due to pandemic situation?

I have been leasing for the past years and been very happy. But today I feel so disappointed where they told me I can get off my lease early but when I went there today, even though I told the sales person I didn t like the X2 I feel I didn t get a chance to trying it on. I asked for the X3 he told me the payment was going me too much without seeing the number. I wasted my time today.

Thanks Neal for making dreams come true best experience at a first Bmw dealer and first Bmw owner best customer service ever and social skills really happy to be a part of Bmw family

This dealership is just full of scammers! Avoid at all cost. My BMW needed new rotors and had an oil leak. I took it them and $1400 later I thought I was good. Nope. Leaving the dealership I noticed that the squeaking noise was still there. I didn't believe that wouldn't do their job so I went on with my business. Shortly I feel a grinding with my wheels. I decided to take my car somewhere else. Found out, the dealership never changed my rotors, brake pads, AND oil gasket. My car is still leaking oil. Trust me when I say they are only after your money. Consulting legal action to get money back.

Great shopping experience, very clean and well stocked.

Pines BMW is the best car dealership! The service is outstanding and the Customer service is amazing!!!! My service Guy Nelson always make my service experience pleasurable. He is very helpful, professional and most of all honest. I will recommend Pines BMW to anyone who is looking to buy a BMW.

Great service ! Tony Clark - the sales person was very professional and trAnsparent. He was able to get me on the number I wanted and the car I wanted. It was a really fast, transparent and good experience.
They were able to do what South BMW and Braman BMW could not do. - great customer services and the best price.

I came in looking for a quote and to just appraise my car to see what the market value was...and I ended up leaving with my dream car thanks to Nate Bird. He was the best person to work with and made the process seamless! He looked out for me while providing the best Customer Service. I'm happy to be in the BMW family now.

Enrique Moncada was very helpful and courteous,made the buying process effective and straightforward.

Buying a car from Lauderdale BMW was a nice experience, great prices and professional, I want to thank Cris Vitagliano for his knowledge and for helping me on every step to purchase a good product.

It was a mandatory manufacture recall and nothing was done to the car

One of the Greatest car buying experiences I EVER had! Smooth and easy transaction with the sales team being very transparent. The sales manager Keith was phenomenal and and my salesman Rani and his partner Ashok really helped me out to get my 5 Series! The whole team worked with me till 2hrs after closing just so I could finish all the paper work and I thought that was beyond great customer service!

I apologize, but I had a Horrible Experience with the service dept. recently that forces me to change my review with Lauderdale BMW... Very, Very disappointing.

Amazing service !! Thank you! And great salesperson Enrique Moncada

Worst service ever! I had an emergency and I took my vehicle to this BMW Pembroke Pines dealership, the attitude of the advisor Karen Jimenez was off from the beginning, apparently it bothered her that I arrived 15 minutes before closing. Her response to my problem was just to get out of the way so I asked to speak to the manager who was not very helpful either. The customer service is terrible in general, I have been to other BMW dealerships such as the one in Fort Lauderdale and BRAMAN Miami that is exceptional in their service and the truth is that BMW Pembroke Pines service falls far short.

When I told her that I did not authorize the service because of the excessive charge they wanted to make, she was extremely rude demanding that I return the loaner as soon as possible.
Due to the annoyance they put me through, I decided to take my car to another Bmw dealer. When I went to pick up my vehicle the same, the customer service was terrible, she was not courteous or friendly and completely ignored my presence speaking with the valet parking. I don't think this is the way BMW does business and treats customers who have been using bmw for years. I do not recommend going to this service dealer.

Horrible place; horrible service. Avoid this folks. Buy something else. You don't want to depend on this people