Unable to reach any person to repair my car for 2 ...

Unable to reach any person to repair my car for 2 days. Finally I had to schedule an online appointment.
I had to rent a car to go to work for 2 days .
I never had any instructions on my loaner I was handed the keys and that was it .
My car was returned without the complementary wash and vacuum cleaning as usual .After inquiring I was offer and apology and a statement that they didn t have the personnel to do it .
Totally dissatisfied.