Dear Mr. Mark Nichols,

Dear Mr. Mark Nichols,

I was provided with your contact information by Shop Foreman, Marcos Bolanos. My story is this, on May 7, 2020, I took my BMW to Lauderdale BMW of Pembroke Pines for maintenance service and then agreed to required repair upon being notified by the service representative. While waiting on the car, Julie Miller from your shop came to inform me that after years of working there she "crashed the car". You can image my surprise of this unexpected news. I will say, your dealership readily provided me a loaner vehicle while conducting all necessary car repairs as well as paint.

Following finally completing all vehicle reparations, I received an invoice for $187.16 on May 22, 2020. You could image my astonishment upon receipt of this bill. Not only does my car sustains an "accident" due to one your employees, then I get an invoice for the services I initially took the car to your establishment; this was having some "gall" on your establishment's part.

As such, I am writing to you as an experienced business manager, to reflect on this situation and find a solution, which will be amicable to everyone involved. Specifically, charging someone after one of their employee's negligence had a direct impact on a client. Regardless of the loaner car, the loaner was not my car, or for that matter, the car my wife drives to work. Further, our vehicle will now have an accident report on record in Car Fax, which depreciates the value to the car for trade-in purposes. The entire scenario can only be resolved with your conscientious and ethical business experience.

I respectfully request, you relook at these facts I am presenting to you and to determine a reasonable outcome to the accident which occurred to my BMW in your establishment. I am a fair and sensible person and welcome your response

Respectfully,

Jorge Perez