Lauderdale BMW of Pembroke Pines Reviews

I have a brand new BMW 3 series 2020, that it have been 5 times into the dealership in 6 month of ownership and, there are few failures or malfunctions that hasn't been corrected yet with the simple argument that the failures does not replicate into de shop, also knowing that I've recorded a lot of videos about those failures, the service manager Mark Nichols dismissed the videos previously mentioned and he also said that the videos did not have any validity. The past Friday I just picked up my vehicle and two hours later the vehicle was still presenting the failure that was reported by 3rd time, and the dealership was not able to repair it yet, I'm planning to take the vehicle again into the dealership and report that failure by 4th time. I'm highly disappointed about how BMW and the service manager Mark Nichols have dealt with my situation.

Excellent seller Enrique Moncada, always attentive to my requirements

Mark was great. Had great service and wonderful car. You need to see Mark in preowned.

I am very disappointed with the work done on my car.
When I said about my car to them the car had only one light on in the transmission, but it worked very well. The window pane didn't work, that's all. But now my car is crazy, I am driving and it suddenly stops. We almost caused an accident, when I stopped at traffic lights and it was hanging up. I am deeply upset about that.

I got the impression I wasn t terribly welcome there from the moment I walked in. I don t expect to be pampered, but if I buy a luxury automobile, part of what I m paying for is exemplary service. Exemplary did not apply to this experience. Before you sent this survey, I had already decided to find another dealership.

Went in for a recall in my 2006 325i, had coffee and a bagel at the launch and was out in less than 2 hours...

Best place. Sales person Enrique is wonderful and his manager.

I went in for one thing to get fixed on my car next thing you know I'm having to get 3 things fixed on my car costing me more money when all I had was just one issue going into the shop.

4th time getting a BMW from Lauderdale BMW and believe me it's the best when it comes to processing transactions. Thank you Mr. Ted Levine

Did not have a good experience. Radiator Cap broke in two pieces. Only 18 months old. Made of plastic.Molded in two pieces. Bad design. Service guy said had to have service tech look at it for warranty. Pleeeease. Just bought the replacement part.

I purchased a certified pre-owned 2013 BMW X3 back in February 2015 and ever since then I have had nothing but bad experiences with the car. The vehicle has been in and out of service since I bought it, and if it weren't for the one year warranty the car came with I don't know what I would have done. It seems like I spend every other month in the service department, which is a headache to get to and get ahold of. Sad to say the service department needs to work on their communication skills and their customer service. I'm extremely disappointed that such a luxurious and beautiful car like a BMW could give me so many issues to the point where I would think twice about buying another one again. As meticulous and caring as I am with each vehicle I have ever owned, I have never encountered any recurrent issues with any of my previous cars. This experience has been an inconvenience since the moment I got this car.

Enrique is the best seller on the planet and manager Billy Car Mar are the best, where they speak to you with the truth and give you the best offers. The only Florida Dealer I recommend 100%

Very good dealership to work with. My client advisor Fabrizzio was very helpful in finding the right car based on my needs and what I was looking for. We showed up 5 minutes before closing and he stayed with us for an hour afterwards showing us the cars in detail. They ended up giving us a really good price on the car that I wanted.

Took five hours to speak with the service advisor. I called four times to no avail!

Charged $425 for a battery which is laughable!

Finally, you didn t even wash or clean my car. Reason given was Covid which is crazy considering the exorbitant cost of a battery

Another successful BMW lease at Pembroke Pines thanks to Jason Anderson. He has re-defined our car shopping experience, he works hard to work with you, listens to your wants and closes the deal!! We will be coming back in March for our Third vechile with him. If you had a bad experience with another other person or dealership, I would highly recommend speaking to Jason. If nobody can get it done, Jason can!! Thank you Holman Auto Group.

Frank Fuzer is one of the best in the business! He makes car buying a great experience by ensuring I'm getting the best possible price and not wasting any time. I've referred several friends to him and each one of us continue to have excellent experiences.

Friendly staff with clean interiors amenities for guests. Very helpful in explaining options and cars available.

Excellent valet service for car pick up / drop off with all sanitation guidelines

My service advisor Jose Alamo treated me so nicely and quickly. He was amazing! My car was ready at a very promptly time.

Overall everyone was nice and fast to attend me. Will come to this dealership again.

Ramon Trull is the best , at doing his job , highly recommend AAAA+++++ , real happy every time I have him as my advisor.

Excellent service, and our advisors, Enrique Moncada made things even better experience. Highly recommend.

The service is great here, and the service representatives rock.

Lots of issues.
1. Scheduling--I called the dealerships service number to make my appointment. They made the appointment with Audi of PP. they didn't even know I traded in my Audi (that I bought at Audi of PP) for my new BMW.

2. Greeting at BMW. Imagine this, when I aaroved the receptionist told me I didn't have an appt since the scheduler made the appt for my new bmw at Audi next door. Receptionist was unsympathetic. She said this was no big deal. I found her comments insulting. This was a big deal to me since I was off Veterns day and was going to wait for my car to be serviced.

3. Disengaged service rep--Not very helpful. He examined my car and he recommended rebalancing the wheels. He didn't realize this couldn't be done since my back wheels are bigger than my front wheels.

4. Organization of service area. I used to go to Audi of Coral Springs. You drive in. Your names flashes saying welcome. You are greet warmly at the car. Service reps are knowledgeable. You feel special. I also used to go to Lexis of PP. much nicer service area. Overall a very average experience.

Waited 2 hours for inflating tires only... brilliant experience

The service is good if you get the right service manager...

I left my car for service bmw in Pembroke pines. It took a week to get my car back. When I went to pick it up, they didn't even wash the car. The valet guy told me that the car wash was broken. When I complained to the manager, he said it's not broken and it will take 15 mins to have my car washed. 45 mins later, I still didn't have my car. When I inquired about my car, they took another 10 mins to bring it out. Not even so much as an apology. I will never take my car there again

Last year my wife and I had decided to purchase a used BMW. Our experience at other dealerships were good. However, last month we were finally ready to buy and just happened to "use" Lauderdale BMW of Pembroke Pines as out first stop in our "expected" extensive journey through South Florida auto dealerships. Needless to say we met Rani, our sales associate, at this location. Not only was he extremely helpful and courteous, but that was the only place we had to visit. Rani asked us what our needs were. He showed us a couple of vehicles and next thing we doing was signing on the dotted line! His professionalism and attention to detail with our needs had us behind the wheel of a Certified Pre-Owned BMW that everyone in my neighborhood is also amazed at seeing what we were able to purchase with such great value as well! THANK YOU RANI, and THANK YOU Lauderdale BMW of Pembroke Pines!

The internet is the future of car buying. I moved from NH and was able to negotiate and finalize my last few vehicle purchases using the internet. I moved to Florida and needed to purchase 2 new vehicles. I found that the majority of the dealers down here at least in Northern Florida were not willing to deal, negotiate or take anything over the internet seriously. Very frustrating!!! I don't have time or want to waste time hearing the dealer give me all the excuses they can't make a deal. It was refreshing to find that Pembroke Pines was very helpful, efficient and great about negotiating over the internet and putting together a great deal. It was a 4 hour drive each way there but that was a lot less time wasted then going to a couple dealers and sit around for hours to find they really don't want to sell me a car. I will definately be back in a few years to buy another BMW from you. Thank you!!!

I bought my second BMW from Lauderdale BMW of Pembroke Pines on Saturday. I could not have asked for a better experience. Our BMW Genius , Javier was great! Very knowledgeable and personable. Our Client Advisor Florian was very helpful and made sure we got everything we wanted and then some. He was our advisor for the first BMW we bought at Lauderdale as well. And finally, the Sales Manager, Keith, was the one to really seal the deal for us. We felt very confident that he gave us the best deal he could and did not jerk us around on price.

The last four cars I have owned have been BMWs and the next car I own will also be a BMW. When it is time to buy the next one I have no doubt where I will be heading to make the purchase.

ASK FOR FRANK! I had a great experience with this seller. He truly understood what my sister and I needed. He helped us out to get a great deal. I truly appreciate all the patience that he had with us. I believe that a patient seller is crucial. 100% recommended!

Karen my advisor was very helpful and friendly. My car was inspected by Marc who confirmed my concerns and sent an informtive video. Great experience.

The Salesperson named Enrique...treat us like we were nobody to buy a car at your dealer...quite different when I bought an X5 in 2004...
Thank God we went to Braman BMW at Brickell Bay...I got there my precious 740Li...and the treatment was Stunning! Mr. Fernando Perez and Mr. Sam Borges...
were the most polite persons ever....

My sale Rep Jason was very professional and kind! He did everything possible! No regrests! Bmw of Pembroke Pines the best! Good deals!!

My car has been in this dealership for over 50 days after the engine blew in 8 inches of water. I drive a 2015 640. I cannot see how my engine could explode in such a small amount of water and I do not understand that after spending $20,000 to repair the car I go to pick it up only to find that the axle had a stripped bolt in it that was causing safety and noise issues. I return the car to BMW they told me they fixed the issue with the bolt and when I picked it up again it drove like a 1972 cutlass. I indicated to corporate and the dealer I would like to get into a new car and that considering the issues I have had with their product and service they should eat what's left in my lease and put me in a new vehicle and I can't even get a call back from corporate and only got a five minute courtesy call from a manager? Is this how you treat a client driving a 90 k vehicle. Will see how this ends and amend this review if they do the right thing . Otherwise blogs and websites to come illustrating my story and frustrations .

These guys are greattt!!! You feel like family when you come here. Love Enrique Moncada and Malcom!!! Keep it up guys! Happy Holidays!

I m super happy!! Five star my experience with Dillan Patel. Very professional and very kind. Thanks

Mr. Alomo, always serves me with excellency. Every time is just wonderful. The rest of the staff as well.

Staffs greet you w smiles. nice clean place. And complimentary waters. Aquas ..and snack if you like...thanks. Gracias.

Made appointment, dropped car for service (only oil change) and got a call end of day that car MIGHT be ready Monday or Tuesday.
Car was ready on Monday after pushing to get it ready. UNACCEPTABLE SERVICE!!!! Why do I need to make an appointment for service if I get this kind of service and why call end of the day Friday to say car was not going to be ready FROM AN OIL CHANGE!!!!!!!

Great place to buy a BMW! Enrique Moncada was good! Helped us in the process! I strongly recommend him for your new car needs

Sad to say I will never own or lease another BMW in south Florida thanks to this place. Lost my key fob for 3 months, gave me a Camry when I got my car serviced (I drove an M5). Then they forget to put washer fluid not once not twice but three times in my car. This is a sorry excuse for a BMW dealership. Next time I decide to get another it'll definitely be where I leased my M5, North Carolina.

You've been warned. This place is not in the industry to allow you a luxurious experimce as they claim.

Leobardo Araujo provided excellent service. He is my go to guy and I have recommended him to more clients.

My family and I have bought several cars from this location and it's always a pleasure to do it with Enrique and Keith. Best sales and manager team I have ever work with . Thank you so much . Always makes the buying experience a WOW .

Great experience at BMW Fort Lauderdale from sales to service . Highly recommended.

My experience with Lauderdale BMW of Pembroke Pines was excellent! You should go see Raymond Penuela he is honest and truly tries his best to help his clients. We went to Mercedes and back to BMW because we felt Raymond was more knowledgeable and honest to us about the product that he is selling. You will never feel like he is trying sell you more than what you want. The transaction was completely transparent and it was great to work with Raymond. You will not be sorry to buy a car thru Raymond he is truly an amazing person and a excellent client advisor.

--- KL 11/2015

The best customer satisfaction that I ve experienced with this BMW dealer, especially with Mr. Enrique Alfonso.
I gonna stick with him for upcoming BMW buyer from my reletives and friends!!!

Excellent purchasing experience and customer service.

What a miserable place! Looks more like a used cars place than what one would expect of a BMW dealership. Made two visits with the intent to lease an X5. At both times after waiting for a while and asking for a salesperson I was told that they are under staffed with no one available to assist. Absolutly redicoulus. I can t even believe that BMW allows this kind of midiocracy to represent their brand!!! Stay away

Everybody that I interacted with was very friendly, welcoming and knowledgeable. The process was fast, easy and on time. Thx for the loaner as well.

Raymond Penuela and Rufus Williams went above and beyond. Very easy to work with and genuine people.

I was an out of town buyer for a Certified Pre-Owned Vehicle. I found the car on line during the pandemic so I needed to wait a while but once things started moving again the deal went very smoothly I got exactly what I was looking for.

I'll try to keep this review short and sweet. Our salesperson Alex and the new car sales manager Phillip are the best people I have ever had the pleasure of spending time with at a dealership. They are very knowledgeable about their products (I have encountered very few that are) and extremely easy to talk to. There were no hard sells and, more importantly, they were willing to negotiate. If you are in the market for a BMW, I highly recommend that you reach out to them. You won't be disappointed.

Excellent service, Enrique treated us VIP! great deal

Very profesional team
Everything was clear since we star the negotiations
I will recommended my salesman Enrique Moncada and bmw to al my friends
I will return to this dealer and the end of my lease to get another bmw

The best car buying experience that I have had in 20 years, hands down! Ivan was absolutely fantastic. He worked with me ahead of time and got the paperwork prepared before I even arrived at the dealership. The process was smooth, easy, quick and simple. Everything that we had talked about on the phone or via email was exactly as we discussed. Oh, and the deal I got on my 330i was excellent. Highly recommended.

Ivan Jurado, our sales rep, and the entire team has been fantastic. I have purchased 4 cars from this dealership and will Continue to do so because of the incredible service we receive each time. Congratulations on the team you have!

Excellent service. Advisors are nice and explain everything and answer every question. Waiting tine is averave.

Jose Alamo and his team provided me exceptional customer service, I was treated with professionalism and great service.

Respectfully
Roody

Sales person is extremely helpful but both the managers are very rude . I have bought 6 cars from this dealership in last 10 yrs . Never felt like this before .

I bought an x5 from Enrique Moncada he helped me a lot, he is a great salesman, thank you Enrique

Pembroke Pones BMW will not repair vehicles correctly and question the consumers integrity. I recently have a malfunctioning AC unit that has been in their service 5 times. The AC problem has not worked properly since the first few days of taking ownership. It has 500 miles on it currently and they still can t fix it. They will not replace the vehicle. They lied about what they had done to resolve this and try to intimidate the consumer with their power. Buy another brand vehicle.

Thanks to sales rep Darlington for his kindness and honesty! As always Keith was fenomenal with his costumer service and I was able to get the car I wanted!
You guys rock! Thank you

David was my service advisor and he provided excellent service. He is always knowledgeable and courteous.

Been coming here for over 20 years with multiple BMWs but always the same service advisor Julie Miller. She is amazing, efficient, courteous and professional. The sales side was just as good when I bought but has high salesman turnover like most dealerships. Highly recommended for service.

Could have saved me a lot of time and stress by accepting my offer The first time, rather than making a second trip back to the dealership.

Horrible customer service and the Sales Manager Keith Cordeiro is leaving proof that evolution CAN go in reverse. He is not only rude but also prepotent. His actuall words in regards to my car problems were " I could care less about your car".
Mr. Cordeiro I'm glad to see you're not letting your education get in the way of your ignorance. You need to educate yourself an learn how to be a real Manager.

I highly recommend Ramon D Tull if you want to have a pleasent experience in buying your special car .

The adviser was very helpful and courteous throughout the servicing process. Also communicative and that is why I enjoy coming to Lauderdale BMW even thought South Motors is closer to me. Good Work.

Rufus has been the friendliest and professional sales rep I've ever had the pleasure of working with. Made himself available to me with any questions, before committing to a car, during the process, and even after the sale. He's been overall excellent all around. The transition from sales to finance was super smooth and friendly. Adam as well is super down to earth and never felt pressured. I can't wait for my lease to be over to come back and see them again!

It was great!!! My sales person (Dillan) kept me updated with the car I was looking for and was an overall good experience!

This is where I bought my car my salesman was Sheldon I have never had a better experience with any other salesperson ever. He made my wife and I very comfortable in every area. I highly recommend Sheldon as a sales person. As for my service advisor department A.J is awesome always quick and to the point!

Frank Fuzer has treated us with kind and has been extremelly patient with us, it is definitely an excellent reason to come back and keep us as clients. I highly recommend him and thus dealre for your next bmw

Great place it's clean and everyone is receptive and responsive

When i first got there it was my first time. There was no one to greet me or clear signage where to pull up to just the general area. Then I was told to pull the car to valet so i did and then i got out to give valet the key and he just gave me this look like I was doing something wrong. And when the sternest voice told me to bring the car up to the bay. Then i finally checked in and the receptionist just told me ok wait your advisor would call me when she was ready but I wasn t directed towards a waiting area so i just stood outside. I later found out there s a whole socially distanced waiting area in the back. Advisor was great and process from this point forward was seamless.

We had a fantastic experience at Lauderdale BMW of Pembroke Pines! They worked with us endlessly to close the deal and we feel like they actually tried their hardest to give us the best price possible. This was a big difference from our previous BMW dealership experience at Braman.

I can t say enough good things about our salesperson, Fabrizzio. He was super responsive, welcoming, with AMAZING people skills - something I really enjoy. Even three months later he remembered me and helped me with a series of things I had forgotten to follow up on.

So if you re in the market for a BMW, you know where to go and who to ask for!

Amazing place the attention is really good. Christian is the best and nicest. I had to wait 2 hrs for my service to be complete but i did not mind since they provide coffer, hot chocolate, soda, chips etc. I was able to even borrow a charger for my phone. Overall great experience.