I had to take my BMW to the dealer 3 times because...

I had to take my BMW to the dealer 3 times because it smelled gas. The first time I took it, the dealer was not able to replicate my concern after keeping the car for almost a week. I was assured that it was inspected and that no leak was found, but I kept on smelling the gas. A few days later, I decided to look under the car by myself, and in less than a minute and without even raising the car, I found that the side of the gas tank was wet with fuel.

I took the car back to the dealer with the hopes that since the fuel system is such a crucial component of the car and it's not something that should be classified as "normal tear and wear", the warranty would cover it. Apparently, BMW does not stand behind the quality of the cheap plastic used for their fuel sending units, which just cracks and starts leaking fuel all over the place. These sorts of low quality components, not only should be cover by the warranty, there should be a re-call for it. It s very dangerous to have a car that randomly starts leaking fuel.

Samuel Guzman, my service advisor, did a great job at listening to me and bringing the car in for inspections. I m very pleased with the service he provided, but as a whole the experience was terrible. For my next car, I m considering an Audi or a Lexus.