4 years ago
I will never shop with Larry Miller again. My sale...
I will never shop with Larry Miller again. My salesman was good, but quit before the sale had been completed (good for him). Once they get you into the finance office, the high pressure tactics begin. Despite the fact we were pre approved through our credit union, they insisted they could get us a better rate. Maybe, maybe not. It wasn't worth additional inquiries on our credit. The finance guy told us that $500 fee for the window etching was a non negotiable fee. This is a point of contention that we were prepared to walk out over. All the literature I read says this is a useless fee. They claim it is insurance, but their own documentation declares that this is a warranty product. Nobody can require an individual to purchase an extended warranty of any kind with the purchase of a vehicle, tv, or any other product. When we refused to pay for it, and decided to go somewhere else, our non negotiable fee suddenly became negotiable. I feel they operate in a dishonest manner, and have little concern for the best interest of their customer. In the end we bought the vehicle from Larry Miller, only because after 5 days of back and forth, we did not want to begin the process again somewhere else. At this point, my temporary registration is about to expire and still no plates or communication from LHM. This has been by far the worst car buying experience of my life, provided by a dishonest dealership with a sales and finance staff driven by lining their own pockets rather than customer service or the needs of the customer.
UPDATE: 8/8/16 (4 weeks after vehicle was purchased) LHM finally returned my call and notified me that they would not be able to license my 2014 vehicle without first doing an emissions test, which we paid for as a fee on our contract, but was never done. Surprised? I'm not. So it looks like an emissions test, and probably another 4 weeks until I get plates from LHM. Stay tuned for more updates!