Bob Penkhus Volvo-Mazda Review

I went to look at a specific vehicle after reviewing the information on the website and the few photos that were posted. When I arrived the vehicle had hail damage and some large paint chips on the side that were not shown in the photos and not mentioned in the listing. I decided I was not interested yet agreed to listen to whatever price they would offer. I would classify the manager and the sales associate as aggressive with painfully obvious sales tactics. 4 weeks later the same vehicle is on their website with the price removed and all photos removed. Questionable business practices... Found a similar car from a dealer across the street that was represented accurately.

By far the best car buying experience I ve ever had!!! If you re looking for a new car go see Scott Hughes at Bob Penkhus!! He went above and beyond when helping me get my dream car! I drove away very informed on my new car and couldn t be happier!! Amazing customer service all around!!! Thank you Scott Hughes and Bob Penkhus!!!

Very great experience buying my new tiguan! Ask for Jordan McManus!

I am writing this review to recognize and highlight the outstanding customer service I received from Bryn Reynolds, Internet Sales Manager and Rob Penkhus, Used Care Sales Manager. I want to thank both of the them and express sincere expression of thanks. My purchase was made possible because of Bryn knowledge and high level of professionalism and service he provided me; your integrity; and the high reputation of your dealership made the deal effortless!

I believe that every business is built one customer at a time. Customer loyalty and trust are both earned through deeds not good salesmanship alone. Whereas you are indeed a good salesman Bryn, this review serves to confirm that you have earned my trust and my loyalty. I feel certain that I will be purchasing many fine cars from you in the future.

Thank you again!

Mike

We bought a car in February and it was totaled a couple of months later. We paid for the extended warranty but no one is willing to help us stop the warranty and get the money from the warranty on a car that is no longer driveable. We were told is should be an easy process but apparently it is not. It's hard to believe a dealership would care so little about customer service. I do not recommend purchasing from them.

The sales staff was helpful, but the services department has habitually been rude. I've tried scheduling and appointment over the phone when the vehicle was under manufacturer warranty, Service refused to make an appointment without being in the dealership, taking me away from work. When my wife took the vehicle in the day of the appointment the dealership was closed due to a gas spill in the area, but I wasn't notified. When I rescheduled the appointment my wife went to take it in again, and never verified the appointment and left my wife to make another appointment.

When she showed up it was finally taken care of. Until I had to get a VIN verification on a Saturday which takes all of five minutes to complete, again tells me they cannot help.

Update: I had a situation come up where the service department was able to help me right away, without a proper appointment, and charged me nothing for the service. Looks like everyone has good and bad days!

They lie about everything. Said that a full inspection was done and the only thing it needed was rear brakes. Took it to my shop and $1300 later the car is finally safe to drive. Passenger air bag is still messed up, which legally they can't sell it with airbag problem. They lied about the date of when the car came in as a trade. They said it JUST came in, come to find out it had been on their website for over a week. They lied about the price, said it was wrong price on their website, and manager said it happens all the time! Bunch of liars from salesman to sales manager. Please don't buy from them . They are thieves and liars. Took my car in as a trade and turned around 2 days later it on their website for $4,250 more than they gave me. And don't trust the sales manager Ivan every word out of his mouth is a lie. Please take your business elsewhere.

Excellent customer service. Entire staff is friendly and professional Matthew Arnold provided a great buying experience. Highly recommend them.

The best group of people I have had the pleasure of doing business with!! Thank you William, April, and the finance team!

Just purchased a 2017 Mazda 3 and the experience was top notch from start to finish! Our sales rep, Corinna, was a delight to work with. Not only did she really listen to our requests, but she went above and beyond in accommodating our wishes. All the staff was genuinely friendly and really seemed pleased to have our business. They made the purchase of our car an exciting celebration. Highly recommend Bob Penkhus Mazda.

Just bought a used car from this dealer. Overall, it was very satisfying. Our salesman, Jordan, was very knowledgeable about the car, helpful, and good at answering questions. The only issue we had was price, but I had an unreasonable price point. Fortunately, my wife is our CFO. Jordan did a good job of getting us the best deal possible. Even the closer was not pushy or demanding. They just ran the numbers until everyone was satisfied. I recommend this dealer and sales force.

Scott was helpful and knowledgeable about the vehicle. Made my experience easy and painless! Always ask for Scott Hughes, he will take care of you!

Great experience in the Service Department with my new Volkswagen CC Sport.

Best car dealership in Colorado Springs. Scott worked very hard to help my husband and me get the right car for us that fit our budget.

Nothing but good vibes when you buy from Bob Penkhus as this is our 3rd car and I would highly recommend anyone to buy here. Overall experience was phenomenal from the sales person to the finance mgr as they met all our needs, very satisfied.

I feel compelled to share my very positive experience with the service department at Bob Penkus VW. After less than optimal experiences and expensive repairs which did not fix an issue with my Tiguan at another local VW dealer and an independent repair shop, I called Brian in the service department and explained the problem and previous frustrations. He was very professional and knowledgeable, and through an exceptional level of persistence, fixed the issue as promised. You have earned another satisfied customer who highly recommends your services. Thanks again!

Went in this a.m not very sure how things were going to turn out met this wonderful guy Scott Hughes he made it happen. So grateful for this guy. Thank you so much Scott

I have never walked into a dealership that was so unhelpful and greedy. The car i purchased from them was a used 2005 Mazda 3, while test driving the car it seemed absolutely fine with no problems, the salesmen was a decent guy but a bit uneducated on cars in general which annoyed me. The biggest slap in the face was when test driving the car it was nearly empty, I told my salesman who then took me to a gas station to put $5 in the tank for the test drive. We hassled for about 2 hours on a price and finally agreed on one, i asked if they were going to fill up the tank with gas for me to get home since i was trading in my vehicle that had about 3/4 of a tank of gas, they said no and that i already squeezed $5 out of them.... then i asked them to at least fill it equal to what was in the car i traded in and again they denied it. Two days later the car through engine codes and a bunch of problems i called the customer service line where no one was available and left a message. The next day i received a call back from Mike I believe, and i expressed my concerns with him and i also mentioned the several engine codes that had popped up. He said that i was S.O.L. pretty much and i bought the care as it was and seemed to have no concern what so ever. Then we battled on the fact that the car was not emission tested when i bought it and i live in a restricted emissions area . He barley offered to pay for a test and said if the car didn't pass emissions he wasn't going to do anything to fix it, even though law states a dealership is reasonable for a car passing emissions before its sold. So horrible customer service, no care after they get your money, just save yourself some time and go somewhere else these guys SUCK!

I had a very good experience at Bob Penkhus Motor Co. Jamon Hess was very helpful and got me a great deal on a new Mazda. I definitely recommend Bob Penkhus Motor Co.

Brian Dorcy and his team are the best! They always do an awesome job on our cars!

Amazing working with these guys. Thanks to Matthew Arnold for all of the help in getting me into a 2016 GTI. Highly recommend both Matt and Bob Penkhus

STAY AWAY FROM THIS DEALERSHIP!!!!

They lie, cheat, steal, and brake the law with their contracts leaving the buyers with a TON of problems. If I could give them less than a 1 Star I would. I have multiple friends who have had the WORST experience with this dealership as well.

GO TO DENVER! You ll regret it if you don t.

I recently purchased a new car from Bob Penkhus and it was an excellent, stress-free experience! Corinna Couchman was outstanding - friendly, enthusiastic, and very knowledgeable. I really enjoyed working with her and am very happy with my new VW!

I bought a truck here today, Keith Syling is the best car salesman I've ever worked with, seriously if he is there ask for him because he is knowledgeable and not pushy, he will work with you and make sure you are well taken care of. Overall A+ experience with Bob Penkhus as a whole, and Keith as a sales person!

Matthew Arnold first help my husband, and I when we came in to look for cars for myself and my daughter. Absolutely wonderful to work with. We did not purchase a car the first day, but came back the next evening, Matthew was with another customer, but still helped us in between and set us up with Zac who helped us the second day. Agsin, absolutely wonderful to work with him too. They both listened to what we wanted. I got a used car with super low mileage and all the extras I wanted. Thank you!!!!

These guys are absolute crooks!!! I'm absolutely disgusted the way you treat women as if they're morons. How can you tell someone they need to have their credit ran before you can tell them the price of a vehicle?? I have been in sales my whole life and never have I seen a more disorganized and disrespectful bunch of chumps! Used car salesman at their finest down here folks! When a car is listed at 18,500 and is only worth 15,000 at the very best and you try and pull a fast one to make a quick buck is sickening... Nobody buys just one my... Haha I bought my second vehicle through you guys and figured it was a good idea to give you a shot, well guess what this fella will only buy one!

These people are friendly, helpful and thorough. Their prices are comparable to other such business, but not exorbant. They are VERY busy. They comminicate pretty well and will text you reminders. They do have an awesome waiting room with coffee, tea and several edibles. If you ask they will shuttle you home. After Aspen....... nice to see a professional place that doesn't see dollar signs on your face when you walk in. I do reccomend this business with my autos and maybe yours. I trust them and with so many shops, one like this, is not easy to come by.

Great service !! Thank you so much Susan for all your help :)! Highly recommend visiting!!

I called Bob Penkhus and told them my problem, they offered me a loaner car and I was thrilled. Krista was very nice and helpful. She told me that my extended warranty would not cover if rodent's had chewed on wires and of course that was the problem. They said they could fix my car for $385 and could have it done the next day. I was going on vacation and told them I would take it to my brother and have him fix it. I ended up taking it to Volkswagen of Topeka, Kansas who told me that since my deductible was $200 they weren't going to use it because the fix was under $200. When I picked it up the mechanic was there and I asked him if there was rodent damage. He said a little on one wire but he spliced it and didn't charge me for that. I don't understand that when word of mouth is so important to a business that you would try to cheat someone. I am very disappointed in Bob Penkhus and now will have to find someone else to work on my car if need be. Shame on you for trying to rip me off. What a disappointment!!! I don't want to give one star but it won't let me post it if I don't give at least one.

Worst dealership I've ever been to and will never go back. After being misdirected multiple times, service center told me to go home and schedule online! In two visits I spent 45min looking for a new car and got no help, and not at peak times either. Everything they sell and service is way overpriced. Wish I could give no stars. Would recommend avoiding is possible.

I had the best experience buying a car from Bob Penkhus in Motor City. Zac Bunz was quick to realize I was picky in what type of vehicle I wanted and how much I wanted to pay. He helped us search the country for the exact car. He never pressured us to buy a car I didn't want. I felt stress free through the whole experience. And the finance department helped us get a great rate. Thank you all so much :)

Overall great place to buy a car! I went here to just shop around and tag-a-long with a friend who was purchasing a car, and wound up finding the perfect vehicle. This place wouldn't have been half the experience it was if Ben hadn't helped us. He was a great salesman who wanted to give you exactly what you wanted. He didn't pressure you to jump into a vehicle, he asked you what you wanted in a car and took you to exactly what you described. He was patient and understood if you wanted to shop around a little on your own. To sum it all up; the experience was amazing, the staff (Ben) was caring, and the cars are great and well priced. I highly recommend you go here if you want quality service and a great car buying experience.

The original car buying experience was not bad at all, but I didn't have the down payment the day I looked at the car. The salesman told me that we could wait until the following Monday to give the down payment because my previous car was totaled out and I was waiting on a check from the insurance company. I didn't end up receiving by the Monday and Bob Penkus cleared my bank account. I called and explained the situation and they told me that they would wait until Friday when i could guarantee the rest of the money. I had to borrow money because they took all of my money and then they ran my card the following day on Tuesday, which is not what we discussed at all. This put me in a very bad position and when I called to get information or help they treated me like I was the bad guy and the manager kept saying "I don't see how we are the bad guy we didn't have to extend it for you." I understand that they didn't have to extend it but the fact that they said they would wait to run the card again and didn't is not honoree. The manager was very nonchalant and had no sympathy to the situation. It's ironic their motto is "Where nobody buys just one" because with that customer service I am only buying just one, they lost my business and I recommend you avoid this dealership as well and not even buy just one. There is plenty of other great options in Motor City. The manager replied saying they would call and I never received a call.

Scott was very professional and easy going. We are .

We were greeted numerous times while waiting briefly for Jordan McMannus with whom we had made an appointment. The vehicle we were interested in was right in front and ready to test drive. Our questions were answered with specifics and our purchase was made efficiently. Thanks to Jordan for a hassle free car buying experience.

I had the unfortunate experience of having my car breakdown and my insurance company required it to be towed to the closet dealership, in this case Bob Penkhus. They have a known reputation for poor service and overcharging, but my car was there and I decided to give them the benefit of the doubt. Needless to say they lived up to their poor reputation in more ways than one:
1) Told me I needed a new battery, then when questioned said it was fine
2) Attempted to charge me $491.00 for an alternator that only costs $220.00
3) Attempted to charge me $58.00 for a belt that costs $22.00
4) Held my car for three days telling me the part was coming from Texas, but oh wait it was sent to Wisconsin, sorry. Oh wait again, I can get it from Denver by tomorrow
5) Attempted to charge me double the hours All Data suggests for an alternator repair on my vehicle

I ended up towing my car to a reputable independent mechanic, and only then did a supervisor attempt to hush me with taking 10% off the repair if I would leave it there. After all this I will NEVER take my car to Bob Penkhus motors again and suggest you don't either, go with a local mechanic you trust or better yet, if you have to go with a dealer, go to Al Serra.

Thank you Corinna Couchman for all of your help with getting us into the car we wanted. We absolutely love it! You were a pleasure to work with and made it so easy. We have and will continue to spread the word about your excellent customer service.
Thank you again,
Kessey and Mike Yancey

Jordan McManus was a fantastic salesperson to work with. We originally went in ready to purchase a vehicle this summer. He explained all of the options Volvo offers in the different XC90 models, and when we realized that there wasn't a vehicle in stock that was the exact specifications we wanted, he ordered us a 2019 with the options we wanted. We finalized the price of the new 2019 model as well as our trade in over the summer. Jordan kept us posted on when our new vehicle would be arriving, and he taught us how to use the sophisticated features of the car. All of those prices agreed upon over the summer were honored when we came back at the end of October to pick up and pay for our vehicle. It's nice to know he's happy to answer any questions that come up regarding using the vehicle even after we've purchased it. We are very satisfied customers.

Poor service in auto service department in past! Will never buy another Volvo based on this!

Bought an '07 Mitsubishi Raider from Fabian. The transaction was fast and simple and he did a great job setting it all up. Very satisfied customer. Thanks.

I bring my Tiguan for services at this location. Brian Dorcey is a true professional. I am glad he s back

I have been looking for a new vehicle for 6 months. Mike has been very patient and helpful while I have been looking for the right vehicle. Today I finally found the perfect one. Thanks Mike!

These guys did so right by a stranded Texas traveler that had a minor but troubling car problem. They got me right back out on the road and were so super helpful from the moment we called until we drove away.

Just bought my VW Jetta yesterday. Scott, Ben and the owner himself were all so great to work with! I LOVE my car and would definitely recommend them to everyone!

Best dealership on Colo Sprins for sales and service-great personal attention a/comfortable waiting area w/amenities. Shuttle service and wonderful service communication. I am a Mazda owner.

Had a great car-buying experience with this dealer. Went in to test drive something 4-wheel drive and left with a SUV that I absolutely love! Scott and the rest of the staff were very accommodating and helpful in making this process both smooth and effortless. Will definitely recommend this dealer to friends and family!

My sales person Eethan was fantastic ! Out of all the dealerships my husband and I went to, Eethan treated us the best and didn't show me anything out of my price range or show me something I wasn't interested in. He listened to my specifications and found a car that fit every one of them, he also wasn't pushy and was delightful to talk to. Thank you ! I love my new car with turbo haha

This dealership is nothing short of a joke. I drove 2 hours to look at and test drive a vehicle I found online. They told me to go head and go home and they would let me know in the morning what the outcome was. I waited all day heard nothing I called and talked to my salesman which never gave me his business card. He told me to go head and see if I can get approved by my own bank. So I call my bank get approved let the salesman know I m approved have the check for the car and he tells me that car is being sold right now???? How can you sell a car right out from under someone that has a check ready to purchase. Talked with 2 managers and basically said sorry but not sorry. Don t recommend this classless dealership to my worst enemy

My experience was very positive from the start and I attribute that to Corinna. Corinna's professionalism, pleasant personality, and knowledge of the vehicles helped me to confidently (without pressure) choose the Mazda CX-5. Every step of the process went smoothly. I appreciate the effort and work done by all involved to give me the best deal possible for my situation. Because of this experience, I felt valued and I plan to be a customer for years to come.

Not happy with them at all !
We purchased a brand new car there,and the transmission started acting up,and the volkswagon repair tech named Dan,said we put wrong fluid into tranmission,and declined to honor our warrenty,
The transmission had never been touched or topped off,They just screwing us over bad,that transmission should not go out at 5100 miles
Dont buy your car here,if you dont do your services there you will be treated like a paraiah,and when your car fails they won,t honor the 100,000 mile warrenty to replace a faulty part.
The tranmission is sealed it cannot be toppes off.and there was no reason to have topped it off.they just robbed us for this car that we have to make payments on thats obviously defective.
We need a good consumer lawyer to take our case against them.
Any lawyers out there ?

I blew a fuse in my cigarette lighter with my GPS on my S80 Volvo while out of town. I called my local dealer Rickenbaugh in Denver and was told by the service manager Dwight that the fuse location was in the manual. Long story short I called Dwight a second time without any success. It was not in the manual and I was unable to fix the fuse. I attempted to pull out fuses see if any were blown. As it turned out the blown fuse was in another area under the dash board and you needed a star screwdriver to remove the panel. I was able to stop in Bob Penkhus Volvo in Colorado Springs and spoke with the service manager Andy Morrison and Master Tech Jimmy. Within 15 minutes they had replaced my fuse vacuumed and washed my vehicle. Outstanding service and I highly recommend this dealership for its personnel and customer service.

Scott Hughes was wonderful to work with in buying our new Volkswagen Tiguan. He was very accommodating, personal and friendly. We re very pleased with the accommodations and friendliness of the staff!

I have now leased my 3rd Jetta from Bob Penkhus and my last two were with salesman Ben Gallentine. The Jetta is a great car and Bob Penkhus offers such great service from the time you walk in the door. Ben is very knowledgeable and takes the time to make sure you know everything upfront. With my past Jettas, I have also always had great service when getting any maintenance done on the car. We have sent friends to this dealer and they have bought from them too. A great dealership all around.

Overall I had a great experience buying a car from Bob Penkhus. My salesman William Chavez found the right vehicle for all of my needs at an affordable price. The process was quick and easy without all the pressure I felt at other places.

I was very impressed with their service department. Very friendly, helpful, and willing to go an extra mile to make getting your car worked on easier.

We had a great experience buying our Mazda. Zac Bunz was very helpful and made our time enjoyable even doing the paperwork! Thank you and we will be back!

Had a great experience buying my first truck. Corinna was very polite and professional and helped us at any way possible. I didn't feel pressured or rushed. I will suggest this place to anyone looking for something newer.

Great company to work with! While in the dealership last week I had a chance to meet with their GM (Andrew) in addition to Bob Penkhus himself. It was a great experience and I will definitely be back!

The inconsistent online experience I've had over the years with their car service booking portal prevents this from being a five star rating. Three of my appointments in the last three years have evaporated into the digital ether, causing a mild scramble with their team when I arrive for my scheduled appointment. The last time this occurred, I was asked to call the service desk and book over the phone. That seems like a waste of money for the business owner to be spending dollars for the convenience of booking online, only to have it failing regularly.

The cars are misrepresented on the website AND by the untrained or blatantly dishonest salespeople. When looking for CPO VW vehicles, the link for the CPO cars shows me all of the used inventory, to include cars that cannot be certified. My More

Jordan McManus was a pleasure that accommodated to my every request while there. Being from Texas the Volkswagen hospitality made their customer service sound. I felt welcomed with being able to choose what I wanted. Astounding cars they deliver, along with the the awesome team they have working building up a way for you to get yourself into something you want. I can now say that I am a proud owner of a Jetta. Thank you VW and Jordan.

Fantastic experience!!! So thankful for Scott Hughes and all the staff making my experience wonderful! Traveled all the way from Alabama for this Vehicle and couldn t be more pleased!!

Salesman quoted us a "walk out the door" price on the way to the car. However once we got to the car it was $3,000 more.

I bought a mazda from another bob penkhus location and not only overpaid, but they sold me a warranty that didn't really cover anything. 1.5 years later, I am trading this vehicle in a a huge loss. This location had the car we wanted, so decided to try them again. I came in with an auto loan all ready an in no need of financing from them. They wanted to run my credit and I declined. They lied and ran it anyway lowering my credit score. Now waiting for the alignment promised when I purchased the vehicle. I made an appointment and was on time. Now, 2.5 hours later and not only still waiting for my vehicle, but no one can even tell me when it is going to be ready. Definitely finding a new car dealership for the next one...

I bought a wonderful little 2011 Golf TDI from these guys. The salesman Ben that I worked with was amazing. He was extremely knowledgable with the 2.0 turbo diesel and was also 100% honest. Best car buying experience I've ever had. When I'm ready to trade up, I'll be back to talk to Ben.

Best car buying experience I ve ever had! I brought my 2014 Passat in for routine oil change. After getting some great complimentary snacks and drink I decided to walk around the show room floor. A salesman by the name of Jordan McManus caught me looking at the new 2018 VW Tiguan and asked if I needed help. I told him I wish, I ll probably wait another year or so before I think about upgrading . He said let s just see what we can do . To make a long story short after a test drive and a few looks at different models and colors I was sold a beautiful brand new 2017 VW Tiguan! Everything about the process was seamless and at no time did a feel pressured by Jordan. He did everything he could to get me the best price and the best terms. If you are in the market for a new car check out Jordan or anyone at Bob Penkus. You won t be sorry.

Bought a new Jetta hybrid and had a great experience. I worked with Josh and Ben. The customer service was great and I'd recommend both of these guys!

THE BEST car buying experience! I have purchased two vehicles from Bob Penkhus, both from Scott Hughes who is always knowledgeable and professional, he always makes sure I am taken care of. Their finance department is always does a great job of getting you the best rate, Tadd Wells has been wonderful both times I have purchased a vehicle. Bob Penkhus has a wonderful sales team and are all about customer service and selling great cars! I will be returning to Bob Penkhus for all my vehicle buying and service needs.

The sales rep who helped us didn't have any clue about the vehicle that we were interested. He got us test drive vehicle with the broken side mirror and there was a ladies shoe laying around inside the car. Wheb qe asked about it, he said it's owners daughter's shoe and he didn't care to leave it at the dealership before the test drive. We immediately strike off Mazda from our list.

What a great car-buying experience! Comfortable showroom and top-notch service from Corinna and Ashley. Finance was quick and painless. Drive from Denver and would do it again!

I had a great experience working with Scott Davidson at Bob Penkhus Volvo. He was patient, knowledgeable, and honest. If customer service is important to you, I would highly recommend Scott. He definitely goes above and beyond.
Dan

Parts and tech writer got me what I needed, nice friendly service!!

Jordan was very helpful in explaining what vehicle best fits my needs. Was not pushy and very patient throughout the process. Excellent followup and very easy to work with.

Not sure where to start but its been a very HORRIBLE experience EVER. Salesperson are great with making sure they get that sale but once that deal is done and sign, you're SCREWED. How you get screwed?
1) Finance dept takes a long time with paperwork to be submitted to the bank and also processing and submitting payoff check for a trade-in. It took about 3-3.5 week for my loan and payoff to get through to the bank. Which this process is not informed to the buyer that the process can take more than 3 weeks to get everything submitted and for bank to receive and process.
2) Returning phone calls. EXTREMELY SAD because they don't return calls PERIOD. Customer has to be the responsible person to make continuous calls to get intouch with someone that helped with sale. So from salesperson, sales manager, and finance who helped complete sale and messages left for a return call but nobody seen to have time for it. That just tells me that CLOSING THE DEAL IS ALL THAT MATTERS. 1car out of the lot before the month ends.
3) Anything on the WILL that they promise to repair or replace. GOOD LUCK because you the customer is responsible to call and remind them about it. And that will take multiple calls and appts schedule at service dept because its either the part received is wrong or just communication from salesperson to service dept is not clear of what is covered under the warranty offer or the WILL.
4) NO LOANER offer if your car is been service. WHY? I was told because during the hail that hit Colorado the dealership loan out a lot of cars and unfortunately people were not returning cars back in good condition. Well insurance should cover whatever damage there was. Not screw everyone else. But not my biggest concern. Do what you have to do to save your business.

*** Because I purchase a Chevy not a Volvo, Mazda, or Volkswagen, I get pushed down to the Mitsubishi service for my truck. And this 2 places does not seem to communicate well. The Mitsubishi service dept helped me the best they can and I appreciate them. But the lack of communication and giving the proper information they need to complete car service for customer like myself would be helpful and great info for them. This would be my 2nd visit to Mitsubishi service since I purchase the Chevy and both times I get here I have to call up to the Volvo side and salesperson to clarify warranty and WILL.
As a customer I am very disappointed with the service received at Bob Penkhus Volvo at Motor City with their poor communication from managers to sales. My suggestion is please give your new buyers a follow up call about their purchase and offer any assistance needed with the new vehicle. That's how to get a happy satisfy customer.

God Bless!!!

I have purchased many cars in my lifetime and my experience with Bob Penkhus has been the most unpleasant and unprofessional experience of them all. I agree that if you give them money, don't expect anything back if they are at fault. They neglected to obtain financing in a reasonable time frame then kept my down payment after I was told I had to bring the car back. I have filed a small claim in an effort to get my money back. My advice to anyone buying a car, here or elsewhere, read the contract and if there is something you are uncomfortable with, don't sign it. Don't feel vulnerable. A dealership can only get you a car if they can get you approved and none of them have any special powers.

Great car buying experience here, from our salesman James to the sales manager Jay to the finance manager Jeff, everyone was wonderful! We would use them again and highly recommend them.

The sales team I dealt with was knowledgeable and my experience on purchasing my car was great. What has been frustrating and untimely has been the follow through after sale. I had to make numerous calls to their team to ensure that my loan paperwork was submitted (it was not done properly and caused delays). Additionally I had to make calls to follow up on them submitting or not submitting paperwork to obtain my license plates (my temp plates have expired leading me to believe it was their fault). I haven t received a call back.

Update: no manager or anyone has contacted me in close to two days. Your automated response seems to be just an effort to seem responsive. I ve paid you for license fees and have had to drive illegally thanks to your negligence.

I just recently brought my car in to get a regular service and once again experienced amazing professionalism and the best customer service. I have always had the best experience from the time I purchased my very first car with them 6 years ago, to my recent purchase last year. The entire staff is very helpful, knowledgeable, friendly and accommodating. Upon arriving, the service staff is quick to greet you, take notes on what your car is needing and get you to where you're going. My oil change services always take a few hours, and I think its wonderful that the dealership offers shuttle rides back to work so you can get on with your busy day. Talk about amazing customer service, I was a little too late to catch the shuttle before it left, but I needed to get back to work right away. The service staff and the store manager made arrangement's to have someone personally drop me off. Thank you again everyone there for another A+ experience!

Nice people but front counter service could be better

I recently purchased a new 2017 Tiguan Limited with the help of Becca Mitchell and it was such a fun and easy experience. She really listened to what I was wanting in a car and found a car based on my needs. Not once did I feel that she was just trying for the highest dollar sale. When it came time to actually purchase Becca and her colleagues were willing to work with my schedule and stayed late to get everything finalized. The entire experience was wonderful and everyone at Bob Penkhus was engaging and helpful. I would definitely recommend Becca and Bob Penkhus to anyone who was looking for a new car.

Typical sleazeball used car sales. High prices, false claims, fraudulent valuation, lies, etc. These guys will say and do just about anything to defend their insane pricing on used cars. I wonder how long before the sales manager spends a night in jail for producing falsified information/data/valuations from known 3rd parties. Watch out.

I can't imagine a better buying experience. I admit that I was very nervous when I set out to purchase a new car as all the stories of how trying it can be were holding me back. However, I got lucky when I found Bob Penkhus and especially Corinna Couchman. She was tremendous and patient during my shopping experience and was very knowledgeable and helpful. I hope I do not need another car again for a long time, but if I do, I'm sure this is where It'll be from. In the meantime, I'll recommend Bob Penkhus to any one and everyone I know inneed of a vehicle.

These guys did right by me! My sales associate Scott put me in touch with Ivan the sales manager and he was able to resolve all my issues. I purchased a used vehicle and Ivan replaced the rear window motor and torque converter without any issues. It took a while to get the vehicle back after only putting minimal mileage on it from when I bought it, but they provided me a loaner car in the interim. I would recommend this dealership and I will be back! Thank You to Ivan for taking care of me!

They were so nice and patient with us at this location. We had gone to several other dealerships before and this one exceeded all of them. We had every step of the process outlined and felt very comfortable with our decision. Great service great cars and wonderful people.

Exspectionl service and friendly staff. Service department was knowledgeable and quick...

So far our experience has been wonderful. Paul Clarkson has been tremendously patient and service oriented to my wife and I. We are excited to work with them in the future and are elated to know a dealership in Colorado Springs that treats their customers like people, not just another sale.