Larry H. Miller Toyota

Larry H. Miller Toyota

4.2 1,697 Reviews
Dave Workman
Reviews 1

I was in search for a dealership that could be even slightly close to the quality and care I received from Bountiful Mazda when I had my (purchased new) 2013 Mazda Speed3 - As I recently sold the speed and purchased a 2008 Lexus GX470 (private sell). I tried multiple dealerships (I strongly believe in properly getting the oil change and tire rotations done by dealerships). When I first walked into LHM Toyota (Murray Location) I got the exact same comfort and welcome as I always received by B-Mazda the last 6.5 years I owned my Speed3. Extremely welcoming, and answered EVERY question I had without any sort of put out response. I will continue to get my maintenance done at LHM Murray Toyota!!!! I must mention; The Service Rep (Taylor) is one of the best service reps I have had the pleasure to meet and work with. He was one of the major reasons I chose to use this Toyota Dealership for ALL my service / maintenance needs over any of the previously visited Toyota & Lexus Dealerships. I highly recommend this location!!! They will treat you like family and treat your vehicle as if it is their own. Excellent customer service and quality care from the moment you walk in. Plus, they are having a special where you get 3 oil changes for a fraction of the cost it would normally be (with special maintenance package - Oil change/tire rotation/air filter replacement/& FULL BUMPER TO BUMPER Inspection) to make sure you are safely traveling down the road with your loved ones inside. Thank You, Larry H Miller Toyota (Murray Location) & Especially Taylor (Service Rep) for treating me like family instead of an outsider - who has never been to your location. I am Truly Grateful for the hospitality and looking forward to ALL my maintenance needs to be completed by you and your staff. Respectfully, Dave SLC, UT

Casey Morgan
Reviews 1

I worked with Eric Rosner to help my father purchase a Tacoma. After going through all of the options and features we were looking for, the dreaded process of buying a car was made dramatically better than previous experiences my father was used to. Helped us in pointing to the right car, there was no back and forth haggling on price, and we had a pleasant experience. I am certain they will go back to find Eric when they are ready to purchase another vehicle.

Erica Shields
Reviews 1

Lisa helped me out so much!! i bought a toyota rav4 from another dealership and found out the torque converter in the transmission was ruined a couple days after i bought it. The dealership i bought from which was Your Budget Auto (which i suggest this place to no one! they are crooks, and will cheat you!) wasn't willing to help at all with the bill or let me out of my contract even though i only had vehicle for 5 days when found out what was wrong. Vehicle was out of warranty, but Lisa was so nice and did everything she could to help me out because she knew the situation i was in. This place will take care of you and make sure you are happy and satisfied! Thank you so so so much Lisa for all of your help!!

Kimberly Jensen
Reviews 1

The only thing that would make the experience of having my car serviced better is not having to leave my house. :-) That's not the way it works so this experience was a good as it could be. In and out in an hour. As I observed your employees helping other customers, your employees were kind, patient (often having to repeat themselves several times) eager to help and do all they could to keep customers satisfied. I appreciate the different spaces that you have for customers to wait in. You can watch T.V., work on your laptop, even step away from other customers and make and take phone calls. The popcorn and drinks is a very nice touch. The whole process from beginning to end was (and has always been) as good as it could be.

David Tripp
Reviews 1

They took advantage of my 89 year old grandmother. She went in to key a new electronic key for her car. Salesperson Robert N Crison proceeds to talk her into a bran new 2019 car. Not only the car but they talked her into modifying it and adding a bran new onboard navigation screen for an additional $1891.00 plus an extended warranty with maintenance for $2935.00. now my grandma is an adult and can make her own decisions, but tell me Robert N Crison why would an 89 year old woman who lives alone living off of a small retirement and social security need to be stuck in a new car payment for the next 5-7 years. Let alone a payment starting between $550- $650 a month. Let alone a 7 year 60,000 mile warranty. She probably won't drive more than 20 miles month. And may not be driving for more than a couple years at best. So then she is stuck with a high payment for a car she can't use. When she decides it was a bad idea two days later and goes back they tell her she can't get out of the contract and that she would have to trade in the new car which she has not even gotten yet since they were still modifying it and get something else. But they can't sell her her old car because it's not up for sale. I understand the contracts and not breaking them and Utah law not requiring a grace period for goods purchased. But to sell an 89 year old a new car when she comes in for a key replacement is in poor taste and judgement by Mr Robert N Crison. Let alone the management of the place allowing this to happen and doing little to nothing to correct it only two days later Larry H Miller was a good person and I'm sure he would be ashamed of what took place at his facility in his name. I would highly recommend avoiding this place to purchase anything.

Kinzy
Reviews 1

Larry H. Miller Toyota Murray is hands down the best service center for your Toyota. If you love your Toyota as much as I enjoy my 4 Runner, John Rasmussen is your guy. He is customer oriented, communicative, and easy to work with. He ensures you leave happy with the services provided.

Angels Automotive
Reviews 1

Got a call Saturday 08/19/2017 that my 2017 Toyota Tacoma TRD Pro (Cement color) had arrived, I 'd special ordered it back in February and paid a deposit, Sales guy called me up around noon that it was there, went to get it around 3pm, as I arrived saw the tuck outside with a permit on it. Already sold! They told me to wait for the manager Richard to come talk to me, I waited 1 1/2 hours for him to tell me the car got sold, My car that I special ordered, he tried to say he had a white one coming this week and if I wanted that one, Of course I said NO, I special ordered what I wanted that's why i ordered it, Richard (manager) told me he would try to trade another dealer and call me Monday 8/21/17....NO CALL YET! I'm so upset about what you've done. Only about 1200 hundred Tacoma TRD PRO was made and I can't just go to any dealer to grab one.Your dealer has already received the limit that can be ordered, the only one coming is the white, since my order was sold. What a waste of my time. Don t recommend special ordering any vehicle here. There was definitely no Integrity or Service.

Oliver Rappaport
Reviews 1

Bought my car here, and it's treated me very well. But every time I've come in since, I've had the displeasure of dealing with a manager named Mitch who is always so slimy and skeezy and rude, and while I'll probably buy Toyotas in the future, it definitely won't be from these guys.

Lisa Douthit
Reviews 1

Dishonest!! I have a 20 year old young adult male (sons friend) living with us whos both parents passed away. We went in with him to help him buy his first used car. We were reassured that he could trade the car in after a year by Troy, the salesman. Troy told us that as long as we went back and bought a car with them that we could trade in the car with no strings attached. We went back and was told that if we traded in the car, we would be upside down on the loan and therefore were not able to trade it in. I'm very unhappy that we were lied to and more upset that this young adult male who is just starting out credit wise and not able to afford much of a car a year ago is not able to upgrade his car. It's very sad that there are people who are dishonest but more upsetting that they did so to someone who is just starting out and taken advantage of by putting them in an older car with high miles with a promise they could trade it in after a year. I will never trust this dealership again!

D W
Reviews 1

After I signed a contract with them for a lease they neglected to send my 200$ check to the financial company. They also assured me that I would have everything resolved within 30 days of signing in regards to the information that THEY put incorrectly on my account online. So although the information I provided was correct on the contract all of my information sent to the lending company was incorrect so the lending company could not contact me to notify me that my 200$ check was not received from Larry H. Miller Toyota. When I visited Larry H. Miller to ask where my check went, they said they don't know where it went after it went into their hands... However they did say they received it. THESE PEOPLE WILL NOT HELP YOU EVEN IF IT IS THEIR MISTAKE AND THEY WILL DENY ANYTHING THEY HAVE DONE INCORRECTLY! TRUST ME, TAKE YOUR MONEY TO A DEALERSHIP THAT IS RESPONSIBLE!

Stephen Kotsenburg
Reviews 1

Just finished my second service at Larry H Miller Toyota in Murray and I can't say enough for the way both times that Lisa & Wendy handled my visit for the Tundra ! Again, answering any questions about the service , setting my appointment and getting the service done right away , they make you feel at home when you come in. Getting the Tundra back nice and clean makes you feel great when you drive away ! Thanks again for the GREAT service Lisa & Wendy !

Zach Zimmerman
Reviews 1

Quality Dealership Service Center They are a dealership service center so they are higher than a place like Burt brothers, but they have the benefit of constantly working on Toyota vehicles. I saved a little money using a discount coupon through costco. Anyone that has a Costco membership can get the discount on parts and service. I did not feel like there were trying to find problems or gouge me, and they were frank and provided suggestions without making me feel forced into a decision.

Elizabeth Craig
Reviews 1

Alan and Eric Rosner took great care of us. Our car died unexpectedly and we were not planning on having to make a big purchase and came in a little shell shocked and wary. The sales staff was very welcoming and listened to what we were looking for and provided us with as many options as they could. They were incredibly helpful and never pressured us to look at spending more than we were comfortable. In the end we found a car that was a great value and for our needs perfectly. We appreciated their large selection of inventory, their knowledge about the differences between makes and models and their zero pressure to make a decision before we were comfortable. Having your car die unexpectedly is the worst. Being able to walk in and get sound feedback on what car would work best for our needs and budget left me feeling as confident in our purchase as we would have if we had been able to plan it out. The way they effortlessly coordinated our trade-in and financing felt as if we were purchasing a new car instead of a used one. I will be purchasing all our cars from this location and staff in the future. Thank you Alan and Eric!

Chass E
Reviews 1

I bought a 2017 Tacoma and I couldn't be happier with it! All around great experience. The staff in the sales department were very professional and made my truck buying experience easy and fun! The service department took care of me as well when buying bigger tires and installing a lift. I would recommend anyone that wants a positive experience to Larry H. Miller Toyota!

Lizette Grigio
Reviews 1

I have been going to Larry H. Miller Toyota in Murray for over ten years. I have had incredibly positive experiences every time I've been there. Regardless of whether I am buying or servicing a vehicle, the service is ALWAYS outstanding. Special thanks to Eric Rosner and KC Gardner for being amazing associates. You always make me feel like I'm family, not just a 'another customer.'

JJ H
Reviews 1

I came in and got my safety and emissions done. The service was fairly quick and I was in and out of there in a timely manner. However their covid procedures could definitely use some improving. The guy that helped me had his mask down around his neck 80% of the time he was talking to me and helping me. It made me very uncomfortable. There were several others working there that were doing the same.

Jonny Means
Reviews 1

After shopping around at a couple different dealerships and not knowing if we were being taken or not, we finally came to Larry H Miller Toyota and realized this is where we should have started our search! We worked with Blake Larson who was the least "salesman-like" salesman I've ever worked with! And I mean that as a giant compliment because of the negative stereotype sometimes associated with those high-pressure, slick salesmen! You don't have to worry about a bunch of high pressure, gimmicky tricks. Blake explained he wants you to have a good experience with him and LHM Toyota so you'll think of them when you look to buy another vehicle! We certainly will! Thanks Blake! We also met the floor manager, Vladimir, who appraised our trade-in and gave us high book for it! Plus he ultimately worked some number magic to make this whole thing make financial sense for us! Spasibo Vladimir! Finally, Mehdi Ahmadian, from the finance department sealed the deal and really got us the essential extended warranty and other coverages we needed to protect our new investment! Mam'noon Mehdi!! What an awesome experience! I can't wait to trade in my other vehicle here!

Helen Marshall
Reviews 1

Aug 13th 2018 Today I went in for a oil change and tire rotaction. Well I wish I could post what my cabin filter looked like, cause they didn't check AGAIN. I took a picture of it. And I had to clean it when I got home. So what am I paying them for any way. I complained to the service guy, didn't get his name, but he didn't care. Just sign here he said, and pushed me out the door! DON'T GO TO LHM TOYOTA IN MURRY. They don't do the service or they screw up your vehicle. I had a recall on my truck for springs, after they did it it squeaks all the time. I took it back got told by the manager Lisa. She said that I would have to pay $700 for a muffler. Why I asked because the old one don't fit with the new springs. Shouldn't they be putting on a new muffler to fit with the springs. My old muffler was fine. POOR SERVICE, DON'T CARE ABOUT CUSTMERS ONLY WANTS MONEY. I WILL NOT BE BACK! HELEN The response from the dealership was 4 years ago when I was happy with them. I am no longer happy! I cleared my old comment cause it no longer applied.

Barbara Liau
Reviews 1

I had a fantastic experience here. I've been wanting to purchase a Toyota Tacoma for months, and after the first snowstorm this year, decided that it was time to go ahead and do that (I was driving a Honda Civic before). I had been to other Toyota dealerships but didn't really like the service I received, so I decided to check out Larry H. Miller Toyota Murray. I worked with Rick, and it was, by far, my favorite car buying experience. He answered all my questions, offered me different test drive options when the model I wanted to drive wasn't available, and was very honest and straightforward. Both my husband and I thoroughly enjoyed talking with him. I wanted additional add-ons to my truck, and Scott, the accessory manager, came over explained everything thoroughly. I had all my questions answered in detail, and never felt like I was being pushed to buy. I felt comfortable and informed in purchasing my truck that day, and got a fantastic deal on my truck. Even financing was awesome. I had a great loan rate through my bank, but they were able to beat it. If you're looking for a Toyota, I highly recommend going here and working with Rick.

Stephanie Smith
Reviews 1

I have dealt with Larry H. Miller on 2 other occasions before now and I would have gave them 1 star but they have turned around and are now customer oreinated and stand and have stood behind their word on my newly purchased Hyundai. Excellent service! Fast maintenance service! I love all the employees I have had interactions with since March of 2017. They listen and take care if your needs as well as advise you of what you need to know. I feel they have really turned around as a company and are now headed in the right direction.

Liz Laurimore
Reviews 1

I want to thank you for your awesome service! Dustin Melville was my sale rep. He was great as well as the whole staff at LHM Toyota. Very nice and accommodating to my needs! I love my 4 runner and I wouldn't go anywhere else to buy another Toyota! I will recommend your dealership to anyone who want buy a new car and get great service! Thank you! Liz

Ben Sunderland
Reviews 1

The salesman I talked to was pushy and had no interest in helping me fing the right car, I was not asking much, just a car that you can't see a teenage girl with a Hawaiian Lei drive. Well, first thing he shows me is a Toyota Matrix, exactly what I said I didn't want, not a big deal if he didn't insist I test drive it over and over again, and when I made it clear that this car or the other 2 girly ones he showed me were not an option he told me I was being unrealistic and that I wont find a car that fits my description in my budget. I went across the street to National Auto Plaza and an hour later I was driving a 2000 Mustang Gt that has been the most sound reliable car I ever owned. If you like being pressured, pushed around and buying something with inevitible buyers remorse, then Larry H. Miller Toyota is the car dealer for you.

Alexis Scivally
Reviews 1

The first car I bought from Dustin (rangy) got totaled out.... I was heartbroken to the max, didn't know what I was gonna do without her. I was totally attached. Luckily it wasn't my fault the guy who ran into me had to pay Rangy out in full and everything else. I'm super grateful me and My friend were not hurt, physically. Not only that, but this is a blessing in disguise.. I called my salesman Dustin Melville at the Larry h Miller Toyota in Murray told him what happened, him and Janalee told me to come in they will take care of me. I have never had such a great experience with a company. I felt so well taken care of, the nicest most caring people I have ever met. Dustin was with another customer for a little but Mark Evers took care of me just as well! These three made my experience with buying a car nothing but amazing. My heart was shattered but then I saw Benzy and my heart is compete again. I highly recommend you go to these 3 if you need a new car, I can't even explain how great of an experience this was. Thank you so much.

Hope Nichols
Reviews 1

If you have plans for the day cancel them. This is the SLOWEST dealership. They take FOREVER. All we needed was to sign papers to buy out a lease (no negotiations) and what was supposed to take an hour took two hours. When we bought our first Car there the car salesman (Scott) deliberately took our keys to make us sit FOREVER. He was not considerate of our time at all. All he cared about was making a sale. The second time we went to buy a car he tried to trick us by showing us a car we liked and then saying someone JUST bought it. I called later and a lady at first was willing to let me test drive it and said it was available. When I showed up she told me someone had just bought it. His interest was not to help us get a car we could afford but to just get his commission. Go somewhere else to get a Toyota. They do not consider the patron at all. It is all about the money.

Todd Tapp
Reviews 1

The staff at Larry H. Miller were extremely helpful in my recent car purchase. I originally bought a Tacoma, but after a few days I realized that I spent more money that I had. I went back to the dealership, and they decided to let me out of my contract to get a cheaper car. They were very patient and understanding, and helped me get into a car that I love and that I can afford. These guys serve the customers. Thanks to all my friends, especially Mike, Kern, Josh, and the sales manager for letting me out of my contract!

L Allred
Reviews 1

CHECK YOUR BILL. We took our minivan in for isolated service on the sliding door that had been hit while open. The LHM Service center looked it over and tried to get my wife to give authority over the phone for a $2,000 repair bill. She rightly refused and asked to have the estimate emailed to her. I took the estimate and called different mechanics (including other Toyota dealerships) and found that LHM was charging DOUBLE what other dealerships charge for the same service. They had also included a handful of system flushes (at $130 a piece) based solely on the mileage of the car without even looking at the actual fluids or checking with us whether that service had been performed by another dealer. To make matters worse, they included another $130 charge which (after being pressed by me) they admitted was a double charge for something that was listed five lines lower (and described differently). When I tried to get my car back, they reminded me I was subject to a $110 diagnosis fee if I didn't let them do some of the excessive work they suggested. It ended up costing me $420 and a lot of time to get something fixed, and now I have to take the car to a different mechanic that will actually get his hands dirty before trying to get approval for $2,000 in service. We have had good experiences with LHM in the past, but they've gotten greedy with their service center.

Thomas Stephens
Reviews 1

I was very impressed by the level of service. There was a salesperson waiting to help me immediately. They got me into a new to me car within 2 hours. Financing was really quick and easy. They took the time to make sure I understood everything. Thanks for getting me my awesome car!

Chris Stavros
Reviews 1

We have bought numerous cars through Larry Miller because of the excellent service we receive each and every time in the service department. Craig Warner is a service manager we work with with every time. He is the reason we keep bringing our vehicles back. Craig makes sure the service on our cars are top quality and he makes every effort to take care of all of our needs. Craig Warner makes the Murray service department one of the best.

Wes Wilde
Reviews 1

Have all my oil changes & tire rotations done here. Usually service is completed in one hour. Today was 3.5 hours. Frustrating. Good deal though overall with $90 package that includes three oil changes, three tire rotations and a wash each time. I'm hoping today's anomaly is not indicative of a decline in usually quick service times.

Michael Holje
Reviews 1

Today was a 10 for customer service!!! I came in for a routine oil change and forgot to mention I needed a brake light replaced. Upon checking out I remembered and 2 customer service reps went to work to tag team my light. It wasn t just a simple bulb change and they worked on it until they got it working. My son was with me and the female service rep(Trisha?) even for him root beer while I was paying for the parts. They were happy to help!!! Thank you!!!

Ladd Chase
Reviews 1

I had a great experience. I went with my wife to buy a new Lexus and after her great experience I went next door, not planning on buying a new Tacoma but went I saw the great end of year deals I decided to upgrade my existing Tacoma. Roosbeh was very good to work with and got me an amazing deal. I had to pick it up the next day and Christine was there to help make sure everything was perfect. She went out of her way to be extremely helpful. Everyone was truly great to work with.

Alan Eastman
Reviews 1

No problems - in fact, the only problem I have had is that they are a little too anxious that I don't forget the needed service. I had to let them know that I'm not racking up miles as fast as they had predicted. Once in the dealership, the work is done quickly, with little fuss, and seems to have been done correctly. I'm impressed.

Shawn Brown
Reviews 1

We just bought two cars from John here at Larry H. Miller and it couldn't have gone any smoother. The transactions were quick and there was absolutely NO pressure. I really feel that John went out of his way give us exceptional service and listened to what WE wanted. Generally, I hate dealing with the financing department at the end due to the upselling. However, there was none of that. We weren't offered "an extended, extended warranty". We weren't offered to have a "special undercoat painted on the car". Nothing. Just sign here, here, here. BAM, done! John really went above and beyond and was fun and helpful! PS - And, dang, I really, REALLY want one of those chairs in the show-room floor. They are AMAZING! If you are looking for a car, it's worth stopping by here just to sit in one of the chairs! I promise. WOW!

Jim Rooney
Reviews 1

I first bought a 2000 Camry XLE over the Internet from Alan Weeks. He and the staff treated me fairly. Based on that beginning, I have subsequently purchased a 2003 Highlander XLE, a 2005 Prius, a 2006 Prius and finally a 2011 Prius. All were top of the line vehicles and have performed perfectly. The 2000 Camry was sold to my daughter with about 80,000 on it and is still running just fine at about 240,000 miles. Alan Weeks and LHM Toyota Murray have earned my trust and respect.

Rocky MacHarris
Reviews 1

Toyota murray has always taken good care of me. Great deals when you buy packages to get oil and tire rotation. Everyone always says it's way more expensive but it def is not with these packages. I can also tell a big difference on how my 4 runner runs when getting it done elsewhere. Wont be doing that again.