Janalee, Triston & Danny were all AMAZING! Authentic care from true professionals that genuinely want you to be happy with your purchase decision. I strongly recommend LHM Toyota! They re the BEST in Utah and yes, I have bought at EVERY other dealer in the state and ALWAYS return back home to LHM Toyota!
I worked with Aaron, Greg, and Taren(sorry if I didn't spell that right). This was the fourth dealership I had looked at and they had exactly what I wanted and for a great price. The staff was very charismatic but still very low pressure and great to work with. I ended up buying my car from this dealer and so far couldn't be happier! Thanks so much!
I had an appointment to get my passenger side mirror attached to my car. After I had waited in the lobby for an HOUR, the lady (Mary Jane?) came to tell me that the mirror they ordered had come broken, and that they would have to re-order and reschedule. It took an hour to see that the mirror was broken? Why was it not checked upon arrival??
In addition, this first appointment was scheduled on a Saturday morning. When I called to reschedule, (Yes, I had to call to check that the re-ordered mirror had arrived. Nobody called me about it.) I was told that they don't do appointments on Saturdays, and that it is solely on a first come, first serve basis. What? But I JUST had an appointment this last Saturday.
I have had bad experience after bad experience at this location. As soon as I get my mirror put on, I will NEVER be back. Never. Again.
Just picked up a Sequoia from the folks at LHM Toyota in Murray. Our sales guy, Mike, was awesome and answered all our questions in a super helpful, non-pushy way. We'd definitely go back to buy another vehicle there again.
Very friendly sales person. Easy to negotiate. I take home a new car yesterday with a best trade in value for my old car (250,000 miles) trade in value $3,000 you can't beat that.
In more than 30 years of buying cars, my husband and I have never had a better experience than tonight when we bought our RAV4 Hybrid SUV. Angela Soliz, our sales professional was attentive, knowledgeable and patient. Daniel Baldwin made the financing, a usually arduous process, interesting and fun. We always look forward to working with Richard Prospero and his team.
Part of my service today was detail work done to make up for a problem on my last service. My car looks great and the service was done timely and well.
The service was prompt and the facility clean and pleasant.
It was thoughtful to run the car through the wash. However, it would be nice if they dried it so it wasn't spotted by the time I arrived at home.
This is the best dealership in the State. Eric Rosner is an absolute stud. Honest, fair, straight forward, fun guy to work with. He made trading in my car and buying a new one a great experience. I think I've bought over 7 cars from him and wouldn't want to deal with anyone else. Rosner for President of Larry H Miller Toyota!
My wife and I went in about a month ago to look at cars. We had a great sales rep named Alex Ogilivie. He was very helpful and informative. The best thing was that he was not pushy at all. He answered all of our questions about the car we bought. We highly recommend anyone buying a car from Larry H. Miller Toyota in Murray, just make sure that you ask for Alex and you will get taken care of.
Mark E. was fantastic! I loved purchasing a car with him! His attention to detail is unrivaled. He was very patient, helpful and extremely honest. He was the first salesman I've worked with who I felt did not blatantly lie to my face. He absolutely went the extra mile in every aspect, whether it was the perfect timing for when to detail and gas the car to provide maximum value to me or getting services done and multi-tasking so that when the paperwork was completed, the car was perfectly ready to go. He took the time to show me everything and set me up with the phone connection and got me familiar with the controls. He even went back and forth with me to inspect any issues with the car. I couldn't have asked for a more helpful and cooperative salesperson to work with. It made the experience a blast. If you're considering buying a car, definitely go see Mark, he will take care of you and treat you the way a car buyer should be treated!
The dealership itself was great to work with as well. The behind-the-scenes staff were great at working together to prepare the car and get add-ons installed. The finance department was great to work with and very fun and helpful in picking out warranty options and providing great discounts and working out deals beyond their standard packages and helping find and customize the right package for me. I never realized how many people are involved with purchasing a new car and I was pleasantly surprised to see how helpful they all were, so a big thank you to the entire team at Larry H. Miller Toyota in Murray! I'll be back!
Very accommodating and very kind staff to work with. Didn't feel like I was pushed like I have at other dealerships. Lance Rawle was the best salesman I've ever worked with. I'm a very anxious person and he made me feel very, very comfortable. Thank you!!!
I hate everything about my car I wish I never bought it not even two years old and it already broke down called these guys to try and help me since they gave me a pos car and they won t do anything!!!! I have to take my veteran husband to the va almost every week for appointments and now I can t thanks to these people I REPEAT DO NOT BUY A CAR FROM THESE GUYS YOU WILL GET SCREWED OVER SO BAD!!!!!!!!
Went in for a new car and it was by far the easiest and hassle free experience. Thanks to LHM Toyota and Mark and Shazad who helped make it great!
Dustin was fabulous! I will go to him every time for all of my car needs! Thank you for being wonderful!
Honestly these guys are amazing 100%. From being jerked around by my attorney, these guys took care of me and made it very worth while for a car. I would like to do a special shout out to Janna Lee Johnson, Dave Scineros, and Mark Mattice!! You guys are amazing and Toyota is lucky to have employees like you that actually care about your clients. Definitely coming back and was very please with the customer service, attitude and honestly provided by these guys. They work hard to make sure you get taken care of. Please see Mark if you need a car and his team with take care of you as if you have none them forever! I can t thank you enough for getting me into a newer, low miles and great looking vehicle.
Great experience. Taylor was on point and very understanding
Not a better Toyota store in the state for service , parts,and sales. The parts and office managers were hired and trained by the best and compliment the best place in town to do business.
Excellent Customer Service!! In and out in 22 minutes!!
I purchased a car a couple of weeks ago and I'm very disappointed in their work , they sold me a car that had oil leaking and it's gonna cost me around 2000 and the car costed 3000 , I wouldn't trust this dealership as they are very unloyal to their customers
Jake Graham is awesome, I appreciate his knowledge & assistance!
Horrible experience last week at Larry H. Miller Toyota in Murray. Salesman Bradley Penrod and Finance Manager gave us the run around for four and a half days. Then we came to an agreement, signed all of the documents, contract, etc. When we went to pick up the new car the next day, the deal changed dramatically. Nobody took responsibility, Fiance Manager blamed 'the sales guy' and the Salesperson Bradley Penrod said 'it's not my fault'. Unfortunate to say the least. Particularly because I drive a Toyota, I'm a huge Toyota fan, but sad to say I'm not a Larry H. Miller Toyota fan.
I went in for an oil change and tire rotation. The wait time was 15 minutes quicker than what they told me. The guy that got me all set up was very friendly and on the ball. I was happy with the entire experience.
I have purchased all of mine and my wife's vehicles from Eric Rosner and the LHM Toyota team for the last fifteen years. I love doing business with them and will continue to do so.
Racist. Waited at the front desk for sales rep. A middle aged white haired sales rep came, looked at me then turned to the white family behind me and helped them. The woman at the front desk who knew I had been waiting, witnessed the whole thing and didn't say a word. As I walked out to the lot to find my wife to leave, I crossed paths with Walter, another sales rep. When I expressed my frustration with him, he confided with me by telling me about a similar racist car buying experience he had like it's acceptable then began to sell me instead of escalating to management.
My wife calmed me down and convinced me to give at least test drive the car to make the most of our time given the child care arrangements we made just so we can focus on educating ourselves on this big purchase. Car was great. Service is terrible. Clearly racial stereotyping is part of this branch's culture. Will take my business to another dealer.
If I could give a negative star I would!! I bought a 'certified' used vehicle from Larry Miller Toyota in Murray on State. Unbeknownst to me, it had been in a previous accident! I was not informed of this! Consequently I now have to come up with $5K to fix the problem! Since the accident did not occur when I was the owner, my insurance company will not cover it, that's understandable! I believe Larry Miller Toyota is responsible! They sold me a defective vehicle! I am a single retired woman on a fixed income! I feel I was dealt unfairly! I had purchased two 'certified' vehicles from the Miller dealership on the past! So I relied on their experience for this latest vehicle. I guess I was wrong! Buyer Beware!! You can't trust their advertisement of 'certified' used!! They DO NOT stand behind their claims!! Buy from someone else!!!
The entire staff was genuinely helpful. They took extra time to explain vehicle features and walk me to the different departments / people that could assist in the process.
I have been taking my Tacoma's here for years and it had always been a great experience. Scheduling an appointment really helps to speed up the service process (they call me to schedule based on my last service). Free popcorn, soda, coffee and hot chocolate help to pass the time and the kids play area allows me some freedom if I am unable to leave them with mom. I highly recommend Larry H. Miller Toyota service center for your car maintenance needs!
Best service in Utah.
The customer service is great, they tell you a time that it will take and the service is done by that time and even sooner!
The technicians service your car/ truck througrally and they do it right.
You get your car washed too!
It's great because you always know what work needs to be done, how much it will cost and they keep records for everything.
I've been going to Larry Miller Toyota for 6 years and have never been disappointed.
They're fantastic!
Good selection of Toyota trucks. Service was prompt. Nice doing business with a company that has been around for awhile
Pretty good service, they have WiFi, popcorn and drinks available while you wait. The time to wait varies on the day and time you go. I have a Toyota and I love coming here!
Service department is excellent. They are very thorough when checking out my car. The sales staff is cool too. When I m in waiting they always say hello. For an easy car buying and service experience Larry Miller Toyota is a great way to go. I have bought and serviced many cars over the years and This is the best dealership I have been to.
LHM Toyota usually works with you for Toyota-authorized repairs. In particular, Steve Beck really goes the extra mile to get the job done right, the first time, and at a better price than the Toyota competitor further south!
Where do I start? When I first called I was able to speak with the Dave Thompson is the Internet sales manager. When I arrived at the dealership, he greeted me and introduced me to my salesman Michael Hoff. What surprised me is he had the vehicle started and all warmed up and ready for me to test drive! In the end all I have to say is my experience was amazing thanks Dave and Michael for all your help. Also in the finance department I worked with Bob he made me laugh and made all the paperwork go fairly quickly. I am now the proud owner of a 2013 Toyota 4Runner SR5 premium. Happy as ever!!!
Sucks I bought a first from them they took 2 months to process
LHM Toyota are always a pleasure to take my truck in for services with. Simply put it is a hassle free experience.
Thank you, Codie for making my car buying experience with you very plesant. You knew what I wanted and the price I wanted it for, and that it exactly what I got! No pressure, no BS. Plus, I got a better interest rate than the one I got pre-approved for through my own credit union! I'm newly pregnant and feel sick pretty much all of the time and you really took care of ME, going as far as giving me your own granola bar when I started feeling sick. Everyone's car buying experience should be like mine. A+++
THANK YOU!!
Overall I give Larry H Miller three or four star. My husband had replace both of our filters in our truck a couple days before I went in. After they did the oil change, they tried to sell me on getting new ones because they said they were dirty. Not a big fan of dishonesty.
Even with an appointment, Wait is over an hour.
I'm sure this is a great place to finance a car from, but about six months ago I bought one right out. I hate car payments so I saved up money for SO LONG to purchase a car outright. The saled man was very nice, as well as the other sales men who weren't assisting me. They have free popcorn and drinks everything. So I bought a used car outright from a reputable dealership so as to not buy a lemon they even did emission an inspections for me. Two days...not two months or even two weeks but TWO DAYS later the car broke down!! I took it to a mechanic and they said that this car should have NEVER passed inspections. There was so much stuff wrong with the car that it would cost much more than its worth to fix it. But at first I wasn't too worried. I thought Larry H Miller is a good company they will help us out. NOT!! They were very rude and talked to me like I was a child. I understand I bought a no warranty vehicle but I mean come on!! Its been two freakin days AND they illegally passed the car when it shouldn't have passed. So I took it to corporate to see if I could get some help and they ignored me. Nobody ever wrote me back no call nothing. I was shocked! So I sold the car for parts because that was all it was worth. There is no way they couldn't have realized that car was a POS. THEN that sales man had the audacity to call and see if we wanted to buy another car!!!! Ugh it just makes me sick. Its not like I am made of money I have two little babies and i'm going to school. I can't just pull money out of the air. I just can't believe how i was treated and the lack of compassion for someone they sold garbage to for thousands of dollars. ='(
We have purchased a few cars over the years from LHM Toyota. Everything has always been great. We have a great relationship with Alan Weeks and he is always very helpful. The service guys are great, too. Doing our scheduled maintenance is pretty painless.
As usual the team at Larry H Miller Toyota took excellent care of me and my Tacoma.
Not too happy with oil/grease stains on my interior after having my vehicle serviced. Over a $1000 dollars for wheel speed sensor replacement.
I can't say enough good about Mary Jane, my preferred service advisor at LHM. Her up- beat personality, professionalism, and great customer service is a credit to the LHM organization. Keep up the great work Mary Jane and I'll be looking forward to seeing you for my next service appointment!
Our overall experience at Larry H. Miller Toyota in Murray was fantastic! I especially enjoyed the time, effort and professionalism provide to us from Mark Evers. He went above and beyond to make our buying experience the best experience possible.
Truly phenomenal service! I bought a 2017 4Runner and my sales guy, Tony Seaborne treated me like a queen. I even named my new car after him :) Thank you Tony for making this a great experience and not a stressful one, as car buying can usually be. THANK YOU!
I bought a Jeep Wrangler from Jorge Torres. I've bought a lot of vehicles over the years and workout a doubt this was the best experience I've ever had. The trade-in value on my cat was more than fair. The price on the Jeep was the best within 1000 miles and Jorge drove with us to Idaho so we didn't have to drive back to Utah with our trade. I would recommend them to anyone looking for a great deal with no hassle. They're THE BEST!!
The people here are nice, don t get me wrong. However, we had them change our windshield and paint the bumper. Our windshield needed to be replaced after the dealer scratch it taking off a dealer sticker. They did replace at their cost. The painter washed the car the next day after buffing the paint on the bumper. We were instructed to not wash the car until the windshield cured. So let s hope our windshield does not leak. Here we are two days later and I notice broken glass all over my car from the windshield replacement. Honestly now I m just pissed. This is the second car I purchased from them in 35 days. I won t purchase or recommend them anymore. Please take your car somewhere else to be serviced, unless you want unprofessional work done on your Toyota.
Great experience on repairs for my 2002 Avalon. Kudos to KC Gardner and the technicians. I will be a repeat customer and refer everyone to this dealership for repairs. Very honest and thorough. A very happy customer! :-)
Had a great experience during my last oil change. Having paid in advance for their oil change package. I was happy at showing up at my scheduled time and being taken care of right away and the work was done fast. I hope they continue with this excellent customer service practice.
I've purchased two 2018 Toyota vehicles from Jon Priest at Larry Miller. These were by far the best car buying experiences I've ever had. Jon really knows Toyota vehicles and how they compare to the competition. He let the vehicles sell themselves and didn't apply any pressure. He arranged the paperwork so we were quickly in and out of the dealership and gave us a great deal on both vehicles. We consider him a family friend! The financing staff and delivery staff were also excellent.
This company is scam artists we purchased two vehicles from them and they did not sell them to us at the agreed upon price we put more than 7k down on a 12k truck and when the paper work came back they said they was financing 12k so where did our 7k deposit go and when i called all i got is the runaround i will be seeking a criminal investigation into this company and advise all that are considering it to save their money and go somewhere else.
I had to drop off my Tundra to be serviced and I was in a hurry to make it back to work. The service rep ushered me inside and had me taken care of quickly. I was impressed by their sensitivity to my schedule and the rep's attention to detail around what I was asking them to do. They then arranged for a Lyft ride to take me back to work. Not the usual "take your car in for an oil change" experience I typically put up with. 5 stars, no question.
I just bought a car from these guys over the weekend. I must say it was the best car buying experience that I have ever seen. Anthony the sales guy was awesome! I had a trade in and they gave me what I wanted for it. I couldn't be more happy with this dealership. Thanks, again guys!
Great experience. Not pushy. Denis was a great salesman to work with.
Outstanding. I found Cacey in the service department, who has been great to me.
He found a outstanding sales person who helped us with a truck.
Great people & had drinks & popcorn for lunch.
I would refer people to your facility anytime.
I have done business with you for many years.
Thanks for helping my hubby getting the truck he needs!
I was very impressed with Rick. I really liked his approach. He was not pushy. Answered all my questions. He reminded me of my son. I would buy from him again for sure.
My experience was excellent!! They took care of me and gave me a geat deal on a new Toyota Rav4.
Great service, as always. I was in and out so quickly this time!
Christopher is a very friendly seller, and more because he gave us pizza
Larry H. Miller got me in for my regular oil change In less than an hour. My daughter and I had popcorn, coffee, and hot chocolate while we waited. I brought my book along but didn t even get to read it. Mark was our person of contact. He was nice and friendly. I asked if he checked my breaks and he said every time we come in they do that as routine. We tried to do my registration however the DMV site was not working so I just did it from home. Got full service and was in and out. I always recommend people to you guys. One of my buddies just bought a muscle vehicle from you guys. Wouldn t trust any car dealer like I trust Larry H. Miller. Thanks for everything. Satisfied customer.
Jake was great. Even though they were booked, they took my FJ that had broken down and needed a new alternator. They quickly diagnosed the issue, repaired it and I was out the door in less that 3 hours. Thank guys!
This is an excellent team!!! I purchased a Toyota Tundra and my experience was beyond excellent!!! Always making sure to take good care of me and my new ride. Luis, went above and beyond to help me find the truck I was looking for. Had my ride serviced and again, thank you Tyler and the service department. They continue to go above and beyond. Taking time to help set up my truck and making my experience great. I want to thank Larry H. Miller Toyota for an awesome experience!!!
I just wasted my time following up on the "Sweet Ride Discount" that I "Unlocked" online. I printed off the online price and when I arrived they said that it was a computer glitch. I feel it was just a way to get me in there, telling me one price online and then another when I got there. Do NOT trust the online prices they are a fraud. Also, they offered me $3500 less then the average trade in price for my vehicle using NADA. Very Disappointed!!!
Fantastic service; upfront with communication, prompt and efficient.
They also went above and beyond on cleaning and sanitizing my car when it was returned to me
Took my Tundra in for oil chage and they didn't put all the bolts back on my skid plate. The only reason I checked is because my uncle had the same thing happen at the Midvale Larry H.
I enjoyed and look forward to working with John Rasmussan again.
Don't trust anything the salesman tell you, the extended warranties don't cover what they say and they are way overpriced
Buying my truck from Larry H. Miller Toyota was a great experience! I ve bought vehicles from other dealerships before and nothing compares to the care and service I received at this dealership. I worked with Lance and he is THE MAN!!! He took the time to answer my questions, understand my needs and gave me a lot of valuable information so I could find the best truck for my needs. He made the process seamless, stress-free and believe it or not, a lot of fun! I would recommend anyone looking for a new or used Toyota to buy from this dealership, they ll make sure you drive away with the vehicle that s best for you!
I have been always going to this dealership for oil change for about 3 years. The staffs are very polite, but the actual service to the cars is very bad, at least to mine (around 10 oil changes):
1. They never check or adjust the tire pressure, even when I reminded them that the tire pressure might be a little low.
2. One time after oil change, they didn't put all the bolts of the skid plates on, so that there was some road noise. I took the car back and they fixed it.
3. One time after oil change, they broke the plastic holder for my dash camcorder. I understand that they don't want to be recorded, but how hard it is to properly remove the camcorder? I complaint and they politely offered to pay for the holder, but it's at most 3 dollars, so I rejected the offer and just let it go.
4. Then the most recent oil change: I noticed that the car was not washed after the oil change. I was little upset, but it's ok I can wash it myself. Then I found that they didn't pump up the tires as I asked, but again it's ok I can do it myself. Then I went to wash the car, and found that there was a scratch on the car, and immediately I knew why the car was not washed. yes, you can argue that the scratch may not be done by the dealership, but 1) I check my car every day and almost every time before I start it, so I know very clearly how many scratches it has; 2) the new scratch was very deep at one spot, so that I can see the metal on the bottom. Such deep scratch can't be created by flying stone on highway or by opening door of car parking beside. So I furiously drove back to the dealership but they closed early for christmas. Parked in front for their locked gate, I changed my mind: just go home and use some touchup paint to fix, and don't come back to this dealership anymore.
Rick was incredible to work with! We are so excited for our Chev Cruze!
My experience with Larry H Miller was easy and effortless. We had everything completed when I left to go visit the dealership. Would definitely consider business in the future. Car was in like new condition for a used car.
Lance helped me get out of my old beat up truck and into a a sweet Camry! Seriously such a huge weight lifted off my shoulders! Highly recommend
Great Service, Romit was upfront and honest and didn't act like a pushy salesman. He was really laid back and down to earth, easy to work with.
I took my 2006 hybrid highlander in for some repairs and a couple of days later received news that it was the hybrid battery and would be $5200.00 to fix. I spoke to the technician and asked if they would install a refurbished one. He said they would so I sent the battery to Toyota and soon after arriving they called with news that the refurbished battery didn t work. At this point I was in the hole about $3500.00 with a car that wouldn t drive. I went into the shop and talked to John Rasmussen about my situation financially and he helped take off some labor charges that would help me pay for a rental car. I will always trust Toyota to be honest and provide a customer service experience like no other repair shop. Thank you John!
I've always had a good service experience with Larry H. Miller Toyota. The Service Staff has always been upfront with me about recommended services and costs, and they're very efficient when it comes to performing the services I request. And they're not stingy with the discounts, either. It's honesty and service like this that will put me back in a Toyota when the time comes, and I'll be making that purchase with Larry H. Miller Toyota.
Very happy with the service from Angela Soliz. She helped us get the right car at a price that worked for us! Very happy with our experience at this dealership.
I recently had my oil changed at LHM Toyota and the staff was so nice and friedly. I think the service was fantastic. They have a very cost effective maintenance plan, I bought one for me and one for a gift!
Everyone was kind and helpful. The amount of time my service took was very close to what they predicted. I enjoy the comfortable waiting area. Popcorn and drinks are an excellent touch.
Everyone is really nice. They made sure we didn't leave without buying a car. It seemed a little pushy but we were trying to beat the deadline to get the best deal. They had used cars that were bare boned an with a lot of miles so we were almost goving up and that's when the pushing started. We ended up buying a 2018 car that was smaller than the Rav 4 that I wanted.
I would never take my vehicle to any other place for service they are outstanding customer oriented service managers who sincerely care about a great experience and value service for your car. They never push things too hard and clearly outline your choices. Forget the old adage dealer service is too expensive these guys are fair priced and the best!
Perfect in one word
Guru P Singh
The service center was very busy, but ran like clockwork. Masks and distancing was practiced as much as possible, I appreciated that.
These guys make the car buying experience easy and enjoyable. Just purchased our third vehicle from them. They are our first and last stop!
Awful experience.
Majority of salesmen were arrogant and can't listen to a customer. They would look around, glaze over and even walk away anytime I begun to speak. I reluctantly ended up deciding to buy, signing and driving away a used 4Runner. 3 days later I got the call that they needed a significant additional amount down or can't do my deal. I was very discouraged they didn't tell me this before signing the contract and letting me drive away. When I drove in to discuss new terms turned out they increased my interest rate by 3 points as well. Unwilling to pay the outrageous rate I had no choice but to take back my old vehicle. It was embarrassing to my family who fell in love with the new car. Even more shocking was when I returned the car I didn't receive a SINGLE apology. The only thing I got was "when will you bring the 4Runner back?" cold cocky salesmen running around trying to find paperwork and license plates for an hour. Working in hospitality myself and for a company that knows customer service I was uncomfortable and shocked the entire time at LHM.
Had some dirty interior used cars but overall great service
Always great service here! They have taken care of me for 20+ years now!
Phillip was honest and upfront. I did not have any surprises which was very important to me. Plus he made it easy for me to ask questions on things I was not certain about.
Amazingly positive experience buying a used Toyota. Outstanding customer service from Collin Argyle. Great negotiation and outstanding touches like detailing the car and filling it with gas. Our most positive car purchase experience ever.
larryhmillertoyota.com
