Shiona Howard

Review of Larry H. Miller Toyota

Terrible service. I went in for an oil change, whi...

Terrible service. I went in for an oil change, which I was told by two people included a multipoint inspection, and that it was covered under my extended warranty that I had. They took over and hour and a half to get my car done while plenty of other customers came and left during my wait time. Once my car was done I was charged for the oil change (fine but they should have told me I would have to pay when I came in but they told me that I was covered and didn t have to pay) and discovered that no multipoint inspection was done.
This isn t the first time I have had a bad experience here with the service department. Oh, good luck talking to someone in the service department, they don t pick up. The ones you do talk to are extremely rude.