Mylene Forget

Review of Land Rover Denver E

We recently moved to the Denver area and we needed...

We recently moved to the Denver area and we needed our Land Rover serviced. Had spoken to David on the phone who set me up with an appointment, mentioned to ask for him when I came in. I asked if they do loaners for service so that I wouldn t need to take time off of work. He said no it should only take 30-40 mins. So when I arrived today, no one was there to greet me so I asked around for David and he was on a phone call, another gentleman helped me, told me it would be at least 1hr and 1/2 for the oil change. Ok that s fine I will wait... 1 hr 1/2 turned into almost 4hrs. I had asked them to check the outlet for the charger since it had been broken since the day we bought the car but we realized it too late since our closest dealership was 4hrs away, so we figured that we d have them take care of it during our first service which the dealership we bought from had told us this would get taken care of with our warranty. David confidently told me that the outlet works which it did not, so they had to recheck it only to tell me that yes it is broken and that they couldn t tell me if the warranty will cover it or not. So all in all after almost 4hrs all I had gotten accomplished was an oil change. Unacceptable, and when we asked to speak to a supervisor we waited over 30 mins and no one ever showed up. Customer service should be better than this at a Land Rover dealership, it was extremely disappointing, never coming back here.