Dr. Lisa Benton, Psy.D.

Review of Land Rover Denver E

I do not recommend Land Rover Denver. I got a new ...

I do not recommend Land Rover Denver. I got a new Range Rover Sport in December 2019 at this location. This vehicle had a gear shift default problem at only 4K miles, and I had to have it towed from my driveway to the nearest service location in Colorado Springs. New vehicles should not have technical malfunctions-and if they do, it should be addressed immediately. No one contacted me to alert me that my vehicle had arrived at the CS service center. I called and was told it "will be 2-3 days before we can even evaluate your vehicle." I contacted the Denver Sales Manager, Robb Ashby, regarding my problems with this new vehicle and left a voicemail. No return phone call. My husband contacted Shannon, the Denver Sales person we dealt with at the time or purchase. No return phone call or email. Crickets. I then contacted the Service Manager in Denver, who was sorry to hear about these problems and advised that I contacted Land Rover Corporate to file a complaint. I contacted Corporate twice yesterday, held for 10 minutes each time, and was sent to a voice mailbox which alerted me, "this voice mailbox is full and is not accepting any messages, goodbye." I'm not sure how Land Rover Corporate has a full voice mailbox with no one answering phones but suspect this has something to do with the 1500 corporate layoffs that happened recently. Currently, I am out of a vehicle for an unknown amount of time with no loaner having been mentioned, much less offered. The vehicle malfunction, lack of response, and corporate negligence has been unacceptable, and the amount of time I've spent addressing the issue has been frustrating. Had I known this would be my situation, I would never have purchased any vehicle from Land Rover Denver. I'm stuck with it for now, but I'll be dropping it off in the parking lot at Denver Land Rover when the lease is up-and then I'll head over to Tesla.