Laird Noller Ford Reviews

Thanks to Roland in service department. Job well done getting my Ford Edge serviced. Thanks!

Service was fine, but their employees don't wear masks.

Very helpful and thorough salesman is Gene! Thanks for your services and knowledge!

Smooth and Painless

We ordered a new Ford Fusion Titanium Energi. Took delivery yesterday. They were thoughtful and thorough. Much appreciated. The car has performed flawlessly since. We made it all the way home, with two stops on all electric power.

Laird Noller Ford Service Department is the best service department in Topeka. Always prompt and professional. This is a service department you can trust!

It was a wonderful experience working with Rick Talley he was very professional, helpful and nice. Between him and the finance gentleman they made buying my SUV a smooth transaction.

Great service done by friendly and professional staff always a joy to come in and leave my car fod service with them Roland and the great tech have done a marvelous job keeping my 2016 Ford Fusion on the road. Thank and the very sweet and entertaining guy who always is a joy to talk to when I go to pay for my services you all just cant beat him and Heather very friendly gal who it was such a joy to talk to when she called to confirm my appointment. Every member of their staff is friendly and professional from the time you drop off to the time you pick up. I highly recommend them...

Of course I was just looking I found it there too. Came home with a new Taurus. Very happy with the deal and the car.

I am military and deployed out of Kansas. My daughter s car had mechanical problems in Topeka and I called Laird Noller and they saw my daughter s car that day and repaired it on the spot. And this was close to closing time. Their service is outstanding and the repair cost was minimal.

I have taken my car in 3 times for one problem and the problem had yet to be addressed. My recall was not addressed either and they told me it was fixed.

Amazing experience with Gene Glass. I live in Los Angeles and saw an SUV online that I was interested in. I snet an inquiry to Laird Noller, was contacted by Gene and he did 3 zoom video calls with myself and my wife so we could see the car. Before the third zoom call he had the car detailed so we could make sure there were no issues with the car. Gene went above and beyond to make us comfortable purchasing a car that we couldn't see in person. He is hard working and extremely trustworthy. Buying a car can be a daunting experience, especially when buying one halfway across the country. Gene made this a pleasant experience and I appreciate all that he did.

Thanks Gene!!

There s a reason why they don t win best of Topeka.

Was happy with my purchase but a little unsatisfied with the maintenance part of things after-the-fact.

Hunter did a great job and I have an awesome car at a great price

Just wanted to say Thank You to the team that worked on my 2014 Explorer including Chad. Making note that Chad was the 1st person to tell me about the Ford Pass. Chad was very professional and Lind in ALL my needs.

They didn't have exactly what we were looking for. But they kept looking for about 2 Hours before we quit. It must not be available, that happens, have plenty of time, no rush so looking till we find the right one.

I dropped truck off at 8:30 and they said it would be done around 10:00.Still sitting here at almost 11:10. Longest oil change of my life!!!!

Everyone at Laird Noller Ford is great to deal with. They make buying and servicing your vehicle a painless experience! We have bough several vehicles from them over the last couple years and each time we feel we are treated fairly and valued as a customer. Thank you Laird Noller Family and we will definitely be back again!

Laird Noller had my company vehicle for 3 weeks. I picked it up today and made a stop at Walmart and came back to a dead battery. Would of been nice to know I needed to drive longer to charge my battery back up. Stranded in a parking lot as I type this. Service person tells me I need to call Ford Roadside service which won't be covered since I'm past warranty.......I just want a jump start but their not set up for it. The service person told me to hold on because he had been waiting on hold on another call for 10 minutes.

Went for an oil change and quotes on multiple parts and installations. First time I ve ever been. Dropped it off 2 hours early for them. My appointment was @ 10am. They sent me the text where I could text them at anytime for an update. 2 hours passed and I texted because I thought it was taking a while. No response. 2 more hours later @ 2 pm I called and was told it was done. Where was my phone call? Do we just not call people anymore? Then I went the next day to get it, it was dirty. Covered in what I think was tire rubber smudge. Never did I get any quotes either. Bad experience all around. Maybe they will make it up to me and I ll change my review, but as of now I am severely disappointed. Ironic, they sent me the request for this review via email or I never would have vented here today. Step up Laird Noller Ford.

Aaron Rowe made my buying experience at Laird Noller Ford in Topeka the best buying experience I could have asked for. He asked me what I wanted in a vehicle and then went out and found it...he didn't try to sell me what he thought I wanted. From finding my F150 to closing the deal, he kept me up on what was happening and the personalized attention that he provided was beyond anything I could have imagined! Thank you to Aaron and his team for making this a memorable experience! On top of the experience in buying my vehicle, I continue to receive follow-up calls to make sure everything is going as I expected...NO ONE else does that! Laird Noller has earned my business and will be the first place I go when my next car need arises!

I had an appointment to get 2 new tires, took almost 2 hours and cost $10 more per tire, with a discount, than when I bought the exact same tire a year ago. Staff is friendly but very busy. The technicians always do an excellent job which ultimately is what really matters, if I was just rating them they d get 5 stars.

I ve always had good experiences buying here (3 new vehicles in a row now). Just recently had a bit of a bumpy experience with the service department but the service manager called me and apologized and even gave me a couple free oil changes. That s the sign of a good business to me and we ll continue to use Laird Noller going forward.

This place was so kind and easy going got a recall done I couldn t wait cause of my work schedule so the gave me a free loaner so I could pick mine up another day. Rick had high spirits and put a smile on my face thank u guys superb service worth the drive from Lawrence

We purchased a used Hyundai Sonata only to have the starter go out two weeks after we bought it. We paid for the new starter and the labor. No recommendation here.

Our salesman, Cord, made everything go perfectly! Thanks to him, his integrity, and his willingness to care about helping people -- not simply making a sale -- my son is driving a great car as he begins his college career at KU. Cord makes the car-buying experience develop into a personal relationship. He is one of the good guys. His character shows in how he conducts business. I'd recommend Laird Noller in Topeka and Cord to anyone. I demand quality, competitive pricing, and top-notch service. Cord more than answered all three! Bravo.
Stacy

My sales guy was wonderful. Ask for Mark Reber if you want a new vehicle!

Jose was very helpful and professional. The experience was easy and painless. I would recommend Laird Noller Ford for your next car purchase.

Outstanding team!...All of my questions answered and big kuddos to Jordan in the finance department that went above and beyond for me by understanding my difficult position with identity theft and working with me to help me keep my car. Thanks Laird Noller team!

They have taken care of my 2017 Expedition for the last year and have never had any issues with the service it gets. They do what it needs and haven't asked for unneeded services at any time. I am a satisfied customer and will continue to use them for repairs and service on my Expedition.

Laird Noller always makes us feel like VIP's. Thank you Curt, Gene and Joe.We had a great experience and will be back.

Never have I experienced such an EASY auto purchase. Aaron Rowe went above and beyond to make the buying process simple and hassle free.
I had a service problem and Aaron did more than I could have ever imagined to get it fixed for me.
I can not recommend them enough!!!

We had a top notch buying experience. Cordaryl was very knowledgeable about the technology advances in the C-Max, answered our questions by cell-phone over the weekend even though he was out of town, and worked well with other members of the Laird Noller team. We were never made to feel rushed or pressured into making a decision. Cordaryl was very easy to work with and helped coordinate a trade at a reasonable value through the used affiliate at the same location. Pat helped us to get exactly the color and features we wanted and avoid options we didn't need by bringing in a vehicle from another dealership. Morgan was excellent at explaining the service plan options and getting additional information on them. We haven't used the maintenance/service facilities yet but were introduced to those employees -- they keep a very clean and professional looking facility with convenient in and out. A shuttle service to work is available for when you can't wait for work to be completed. I owned a Ford once before and had a very good experience with how their dealerships are run and the quality of their service --but had to find out the hard way that not all shops under other brands are equally reliable. With the quality of workmanship and innovative technology features in Ford's today, coupled with a commitment to top notch customer service, it would be a mistake not to give them a look before you decide on a new vehicle.

I recently purchased a 2014 Ford Focus new from Laird Noller. Jimmy Brough was the salesperson I dealt with. I have purchased several new cars on my own from Topeka dealerships. Mr. Brough was the first salesman I have ever dealt with that treated me with respect and dignity. As a woman I have been turned off by salesmen who have not treated me with the same respect and dignity as Jimmy Brough. He has and continues to be available for any question I have about the car. He personally took care of the needed items I had purchased for the car. I would recommend him to any of my friends with no hesitation.

Service was fine. There were some hiccups on check out...No paperwork at cashier...trip back to service desk...then no coupon applied...another trip from cashier to service desk. Not a big deal...then 20 plus minute
Wait to bring car around...not the smoothest hand off...usually I rate Noller A+...this trip was a B-...

Great place, great customer service. My grandmother and I went in from out of town with a flat tire early in the morning and they were already busy. Nicole in the service department was helpful and pleasant right away. Patricia took great care of us even calling the dealership in Colorado to get the warranty information. We had a while wait, but the lounge is very comfortable and everyone there was helpful and smiling. Left with a great experience and so happy they were on our way. Thanks!

As I stated fast in and fast out, even called and told me about additional work. I like that kind of communication. Nice job Roland!

terrific people terrific service and very fair prices for the vehicles

Ron Bozarth was so amazing and did everything he could to get me into a nicer car that fit my budget. He really treats you like family and makes you feel good about what your getting. He works hard day in and day out to get you exactly what you want and more. Thanks Ron for working hard when others just stopped and said no . You really went above and beyond. I would definitely recommend Laird Noller in Topeka Ks and will definitely go back again. Thanks Ron your the man. Also a Shout out to Jordan McGillis at Laird Noller Hyundai he was also amazing and very informative and helpful. Treats you like family too and not just another sale. Thanks guys!!

Great place. Evan was fantastic at helping us replace a car. Great guy, stop in and see him!

The experience for my oil change was very good. The staff was very friendly and helpful.

Dealer prices for used cars.. broken used cars with limited warranties

Really easy and quick process buying my new 17 Ford Edge, I was in and out in about an hour. They had the exact Magnetic titanium edge I was looking for and they offered me a really good value for my Escape I was trading in. I will be back to laird Noller for my next Ford.

Brian Norton in Sales and Roland Stallbaumer in Service. Two of the true greats in the business. Laird Noller Ford has earned my business for life. Excellent customer service and willingness to go the extra mile.

I took my truck to Steve My at Noller Ford for and oil change. It was done in a timely fashion, clean, and was called when completed. Thanks Steve May for another good job.

I was helped by Grif. He was very polite, easy and fun to talk to, and very knowledgeable of the vehicle he was selling me. I would definitely buy from them again! Oh yeah, and I just love me new car!!!

Great customer service and affordable price High recommended

The help we received was amazing. The gentleman we had that helped us was great, not pushy and knowledgeable on the vehicles. Would highly recommend since the service here was great only downfall is the selection of vehicles to choose from are small.

Took my car in on a recall-repair. Had some problems with the staff, but the manager went over and above to fix them. He even had the battery cables and battery replaced (unrelated problem, but they noticed it) for free.

Great dealership! I wouldn't go anywhere else. Lance Noriega sold me a good car at a fair price. He was the best car salesman I have worked with. The whole process was easy from start to finish.

This is the second truck that I have purchased from the company. They worked with me on pricing to fit my budget

Extremely painless and stress free buying process. Jim Belshe was an amazing salesman. Still 3 weeks after the sale he has checked in several times to ensure I am still happy with the vehicle. I traveled from the Kansas City area to purchase a specific vehicle they had. I would travel to buy from them again in a heartbeat.

I had a good experience with my sales man. he was not pushy & answered all my questions. I am enjoying my truck & still learning about all the added features

As usual, my appointment was convenient for me, early mornings my preference. The courtesy car was comfortable & clean. The driver was alert to traffic & other "distracted" drivers. He got me home and then returned when my vehicle was ready. Sorry my vehicles exterior was so nasty with the birds' hackberry seeds--got car washed after servicing.

Shout out to the Laird Noller Family Dealership.Best ever From sales,
Eric Hauser and sales manager,Service ,Steve May,and everyone in between,I would be a fool to buy any where else.Laird Noller has as much service after the sale as before.I had a starting issue I called Eric within 3 hrs they delivered a brand new pickup to my door and hauled mine to Topeka to fix.I live outside of Topeka.Awesome group.From sales to service best dealership i ever worked with.Thanks,

Great service, fixed my issue with my car and communicated with me about the progress. Dylan was awesome to work with!

My experience with purchasing our used F150 through Laird Noller was more the exception than the rule, no hard sales and Jason actually listened to my questions and followed through on items of concern. I am not one that cares to have someone tell me how great a deal I am getting, I believe I can tell a fair deal from one that is not. I never heard any of that noise from Jason, I believe that he and Lair Noller treated me straight-up.

When I bought my new truck two years ago My salesman Cordell Banks was very friendly and not pushy at all. He and Nick went out of their way to make a deal so that I could get the truck I wanted. Two years Later I am still please with the dealership and their service department I go in regularly for maintenance purposes, and their staff is cordial and friendly Also. I would have no problem in recommending this dealership to any of my friends.

Bryan at Laird Noller Ford was recommended by our excellent mechanic, Nick Padron. We went in with a solid number and Bryan worked with us to match it. He was patient, listened to what we were after, and accommodated our schedule. Overall, the transaction was seamless and we walked away happy. We would recommend working with him (and Nick, if you need a mechanic). Thank you.

Van to Dealer for regular service. Made Appt. with Steve May, Service Representative. Van accepted for service. Waited for completion. All went well.

Steve May and the technicians provided convenient, courteous, and quick service,

I had a wonderful experience with everyone that helped me here. I was in the market for a "new to me" vehicle. Doug Duffy went a long distance to find me something that had everything I wanted, and still in my price range. Shawn Matthew made sure I got a great interest rate and they were both very helpful in the process of helping me with what I needed to do to finally buy a vehicle. I'm super pleased with my purchase.

well, when it becomes to giagnosis and repair your vehicle, or SUV, it is the best place to Trust....

Can't imagine a better experience. Everyone there is very friendly and really focused on customer service. Dalton is the best salesman ever! Thanks for a great experience and I love my truck.

Sales department is super nice though haven't bought a car there. Parts and service are like most American car dealers. Decent, clean. They don't have as much knowledge of special feature cars as I would like in parts service (ST, RS, Raptor, GT350 etc) though it is in area that doesn't probably sell a lot of them. Just remodeled the dealership and it looks nice.

I appreciated the promptness of the service and the efforts of the staff!

I usually go here to get my Ford product serviced, they are usually fair in pricing, but I have had a problem in the past getting an accurate estimate on a wheel bearing replacement, ended up having Yingling's do it, because they gave me firm price. I don't like the fact Laird Noller Ford will charge you labor to replace a battery that you bought from them. For example an Auto parts store won't charge you labor to replace your battery. I do like "The Works" Oil Change, I believe this is an excellent value compared to other places. I don't like there new appointment system, seems to take a long time to get my car in. The Service Advisor told me the day I had my vehicle serviced they had service around 150 vehicles that day. So it sounds to me like they are a really busy Service Department.

We arrived at this dealership after driving two hours for an appointment to get a car from a different dealer. When we arrived at the other dealer (Lewis Toyota) they had sold the car 20 minutes prior. We were very disappointed in that experience, since they knew we were coming for that car (especially from so far away), but headed to Laird Noller anyway- honestly in horrible moods. We were greeted by Rick Jackson, who was so understanding and never pushy. He helped us look around and only showed us cars we were actually interested in. He worked within our budget and even searched for cars at sister shops in other towns, where he would not have any compensation reason to do so. We ended up finding our perfect car from him and they worked out an amazing deal with us. We also worked with the manager, Christian, at the store on Kansas and the financial manager- all of whom were extremely helpful, never pushy, and so kind. Even though this dealer was two hours away, we have already recommended them to several friends who are car shopping. We will be working with them exclusively for all of our future car needs. Thank you for being so accommodating and pleasant, Laird Noller!!

The salesteam were courteous, polite and attentive with a smile. The vibe was positive ; everyone seem to enjoy their job. Looking foreard to buying my next vehicle from Laird Noller Ford

I had a friend bring me to the used car part and I actually enjoyed shopping for my car! Their finance team was able to get me a great percentage and I drove away a VERY happy customer!

My truck was brought 250 miles to my home and my trade in was driven back. This was an invaluable service to me! The sales and finance team have worked diligently to get me to a price I could fit into my budget. Thanks Curt, Morgan, and Eric!

Very friendly and very helpful. Didn't really want to hear what they had to say cuz I lost my key. But thanks to the guy i talked to on the phone for wishing me good luck on my getting this done cheaper ( which I knew it would be out of my budget no matter who did it). An hour later I found it.

Brian Norton was very attentive and informed. He made the entire process of purchasing my first car such a great experience! I applaud the staff of the dealership for being so welcoming, polite and helpful. The customer service was top notch! Would recommend 100%.

Everyone associated with Laird Noller were outstanding! I travel a lot, but I ll always try to take my vehicles there

Excellent service and service manager Steve is the best. He communicated all service needs on both of my cars! Very convenient and friendly service!