Laird Noller Ford Reviews

Took almost 3 hours for an oil change and tire
Rotation, tires were not calibrated
They try to charge when I had told them since the beginning that the truck is under warranty..
Bad customer service

Had a simple oil change and a complicated electrical problem with camera. No one else could fix camera. Rollie kept me informed and ultimately treated me fairly and charged me reasonably. Thank you! I will be back.

My husband and I just purchased our second vehicle from this dealership. Johnny Pittman is a great person and goes above and beyond to help you find the right car. He has a great attitude and very positive to be around. He is the reason we came back to this dealership a second time a year later. Nick in the finance department was also great to work with this go around and helped us out tremendously. My husband and I appreciate you both. Thank you Laird Noller for the great customer service!

Very courteous and professional. Comfortable lounge. Wait time was reasonable.

Service manager makes the whole experience comfortable and completely worth it

Went to test drive a 2008 Toyota Tacoma, the frame was broken and bent, there was no oil in the motor. None of this was disclosed and to the untrained eye it would be hard to find. They have not taken it off the sales lot after me saying that the truck was a danger to the public

I got my dream car today. They treat everyone so well there.

Very friendly and informative. Fast service. Forward think group.

Well taken care off as always service reps Steve and others very good .Fred houser

Hiring process very unprofessional. Never returned phone calls or emails. Kept ensuring they will give us a call back and let us know either way whether we were hired or not to applicants. After three weeks of following up I quit, if they can t return phone calls I definitely don t want to work for them

Brought my vehicle in for regular scheduled maintenance. Had an appointment at 8:00 a.m., left the vehicle and requested a shuttle to work. Had to wait for the shuttle for at least 20 minutes before a sales associate, Gene offered to take me to work. This was going above and beyond of his duties, and was greatly appreciated. Received a call at 9:00 a.m. from Rick indicating that my vehicle was ready. Also went into details about items checked during the visit. Called to be picked up by the shuttle to retrieve my vehicle. The driver was on time and very courteous. Highly recommend Laird Noller Service Department!

Wonderful experience from start to finish. Very accommodating and willing to make appointments. Low pressure, fact based selling from a family owned dealership. Johnny Pittman was an absolute professional with timely call backs, knowledge and great customer service. Certainly recommend!!

Did my service fine. Customer service kids never asked if I needed assistance. Truck didn't get washed. My windshield is cracked from top to 2/3 up and never offered an estimate.

Recently took a 16 Lincoln into Service department on emergency. Chad Hight accommodated my auto with Professionalism, respect, and due diligence to great service. Got the auto diagnosed and fixed within a day in a half. Well done staff and Chad with complete knowledge of tough issues. Kiddos!!!

They have fixed two of my AC systems on my collector Mustang Cobras. While not the lowest cost the work is excellent. Done once and done right.

Aside from their lackluster sales department, their "service" section is horrible. They had my Stratus for a week...to change a water pump. They broke my drive train in the process, proceeded to JB Weld it, and then tried to tell me they couldn't guarantee the work. When I explained that it was unacceptable for a barely literate high school dropout to set those conditions, I suddenly got a guarantee.

Seriously, folks, you'd be better off driving your car into the Kansas River and having the fish check under your hood, than taking your car to these idiots.

Tracy was great. We came in just to test drive the car but ended up buying it. Tracy made us an offer we couldn't refuse. This is the third time we have bought from Laird Noller Ford, but our first new vehicle. We'll be back.

I had been planning to buy a car in the near future, but my former car broke down on a Friday evening, and I was forced to get a new car on that Saturday morning, no other choices, before I went to work. I contacted Eric Houser, and he got everything ready as speedily as possible and I was able to get in and out with a great car at a great price, and made it to work on time! I can't say enough about how he bent over backwards to work with me. Truthfully, I felt like a pain in the rear for most of the process because I was being so needy, but Eric got me taken care of. Thanks!

Mr. Norton took real good care of me to make sure all of my needs were met. Courteous and out going he sat down with me and made sure I was comfortable with the vehicle I chose and kept in mind I have a 1 1/2 To make sure is safe.

Full break job, in and out one day, thank you Adam for your great work- Rex Musick.

Honestly, I rely on them as a Ford dealership. There are times where I have great service and other times I want to pull my hair out. Granted everyone has bad days, but overall I'm pleased.

Joe Noller is very professional. He was honest. I would recommend this dealership to anyone. Thanks again Joe

Loved the dealership, great experience. Brian Norton is awesome!

Friendly service, always willing to negotiate, won't try to sell you something you don't want.

Driving down the road and saw a Volkswagen atlas in their used lot across the street. Sadly, not with the options we really want but seemed extremely high priced for being used too

I purchased an F150 XLT on a Saturday and decided I wanted higher model after leaving the lot. I texted the sales person ("Ogre"), he politely asked me to keep usage to a minimum and bring it in at my first chance to swap-up. I upgraded, however had a problem because I lost some rebates with the higher trim. They worked to beat every dealership between KC and Manhattan. I am greatly impressed.

My recent service on my Explorer from Laird Noller Ford was excellent. The service manager, Roland, went above and beyond to listen to my concerns and work to get everything fixed. He explained everything to me that was done and made it easy to understand. My experience with Laird Noller Ford was great. Thanks for all you did.

Had to have my windshield replaced. Took it to Jayhawk and they put it in wrong and it leaked really bad. Took it back. Still didn t fix it. One of the guys was rude so decided to go to Laird Noller Ford. Worked with Caitlyn. She was very understanding. Got my vehicle right in. They explained to me what was wrong and even took pictures to show me. They reset the windshield and replaced the A pillar columns (that Jayhawk had glued on). Everything turned out great. No leaks. Excellent customer service by Caitlyn. Thanks For the great job and taking care of my windshield issues.

Had a problem with my F150, and we were traveling, from out of town. They worked us right in. Took quite a while to troubleshoot and the fix was fast. Best part, they checked and had the work done under my power train warranty! Great experience!

Ok. Gave attention to my request to diagnose a noise in car after hitting some road trash. No charge, drive home to Olathe without incidence. Thank Steve for the help.

My husband and I went in to Laird Noller yesterday with the intent to just look at cars and get an idea of exactly what we wanted. With Johnny Pittman's help, we left with a 2020 Ford Escape just like we wanted! The entire team was very helpful and made sure that we were taken care of!

Our dealer was spot on. No silly games. He led us straight to our next purchase with in minutes. We liked that a lot. Thank you.

This was the best experience I've ever had buying anything. All the staff I dealt with were friendly and truly had my best interests in mind. I came in with a tricky past vehicle situation, but Bryan George helped me through the whole process and never pressured me at any point. I will definitely be back in the future!

Purchased two cars. I live 150 miles away and passed at least 6 ford dealerships on my way to Laird Noller. Best place to buy a ford.

Roland Stallbaumer & the team at Laird Noller are The BEST! Fast, quality work among with kind communication. Thank you!

Much better experience then I ever had from Briggs and I've bought 4 cars total from Briggs. Never again

Was treated very well. All questions Wer answered. Everything was great. Give them a 10 rating.

Great people, great service! Very easy to do business with and they try hard to please. The sales team and the finance team are the best!

So I actually bought my car from Lewis Toyota. When I took my car to Lewis because it was misfiring. LEWIS said sorry. Nothings wrong with it. After throwing a fit, I had them re-check it. Of course, only then did they find an issue. But still they couldn't diagnose it. They took it to Laird Noller, because they had the correct computer to diagnose the problem. I had bought a 3800 platinum warranty with Lewis. They then told me sorry...again. The carbon issue I was having wasn't a covered service. My cruise control didn't work either. But they would cover that. But they weren't going to fix themselves. They'll just have Laird do it. Which honestly....after the BS I got from Lewis....I didn't want them touching my car anyways. Not only did Laird fix my cruise control, they also tore my car apart and fixed my carbon issue free of charge. So, I'm giving Travis and his excellent crew a high five. Travis has been kind, compassionate and professional the whole time. Thanks Laird Noller. You got you a customer for life.

Quickest, most painless car purchase ever, with their team of non-pushy sales representatives. You won't go wrong driving an hour to get to Topeka.

Great and fast Service with lots of attention to detail. Getting my car back all cleaned Up was a real plus!

I love my Ford dealership here in Topeka. I always get the help I need an my tech I always go to always help me find the problem.

I was looking to purchase a new F-150 with a specific list of features included. Lance Noriega at Laird Noller found the exact truck I was looking for, gave me a great offer on my trade so I didn't have to finance a vehicle I needed to pay off before the end of the year, and the price was right where I said I'd like to be when I sat down with him.

The truck he found was on a lot in Kansas City, they had it in Topeka the next day. It arrived on their lot a short time before I came to pick it up, and Lance went down to the service dept to help finish detailing the truck so my wife and I didn't have to wait any longer than we needed to. This will be the first (and probably only) dealer I head to for my next vehicle. Very professional, straight forward, and helpful.

We use the Topeka store and we're always treated with great respect and great service

I watched the manager lie to a veteran and then joke it off after he left. I went somewhere else and so should you.

We have purchased two vehicles from Laird Noller in the past two years. The personal and professional service can't be beat. I was very specific about what I wanted, and Aaron Rowe went above and beyond to meet my needs. Our vans were priced fairly, and the whole buying process was seamless. I highly recommend Laird Noller Topeka to anyone looking to purchase a new or used vehicle. They are top notch.

Brian George is the man!! Go see him when your in the market.

First of all I want to Give Thanks to Jordan for all the time and patience with all my questions I had about repair, cost etc.. He even had the repair completed on B-day 2/3!!! I had returned to the body shop a couple of times that afternoon with few more questions and he was very patient and resolved both concerns quickly!!! I had my SUV towed there on 1/14 and was initially greeted by Tucker, who reassured me that all will be well, and then walked me through the process for the repair. JoAnn always greets you with a big smile and makes you feel at home. I don't know the names of the people who did the body work and paint job, but I want to say Great Job!!! It was in pristine "Showroom" quality when I drove it home, then the snow came. Thanks to everyone for your great service!!!

Everyone was super friendly and professional. My experience was awesome.

Started out with a positive experience, but is declining quickly. Purchased a used vehicle, on the drive home found out the passenger side headlight wouldn't dim. Called them in the morning and used cars says not our problem call service. Set up appointment for service, they determine what the problem is, bad ballast, but inform me that initially used cars doesn't want to pay to fix it. They will call me when part comes in and take care of it.
That was two weeks ago. I have since been told part is on national back order, couldn't I just buy non OEM parts and repair myself. Buyer beware.
Update-
Noller called Monday morning and scheduled repair. Made me very happy, due to unforeseen circumstances they ended up with the vehicle longer than anticipated. But they fixed the initial problem, only for another problem to develop. Service advisor has promised prompt repair and compensation. I am much happier than intial review. Thanks for trying to remedy the problem.

Bought a car 2016 car from them in May of this year ( so roughly 4 months) and the transmission is failing. Am waiting to see what they say Monday morning. Gave them two stars right now because i am disgusted with them at the moment. JUST GOT OFF THE PHONE WITH THE MANAGER, SAYS THERE IS NOTHING THEY CAN DO. SAID A DR ISNT PERFECT, SOMETIMES PEOPLE DIE AND IT IS THE SAME WITH CARS. WILL NOT BE CONTACTING THE BETTER BUSINESS BUREAU. HAPPY TO KNOW THAT LAIRD NOLLER FORD DOES NOT STAND BEHIND THEIR INVENTORY.

You can not beat Joe Noller and his Team. The personal attention that Joe Noller gave me was outstanding. You are absolutely missing out if you don't give Joe Noller and his Team a try. I shopped over a dozen dealers from far and wide, and Joe Noller was able to rise above all the rest, by providing the best price and best customer service. Thank you for putting the deal together on my 2018 Mustang GT, I love it!

I would buy from nowhere else. Go to Laird Miller Ford and ask for Ron Bozarth, tell him Bruce sent you and he will take care of you!

I am from Colorado and we were visiting in Kansas and on our way home we broke a fuel line let me say thank you for the part but your customer service is terrible not one person would get in a car and bring us the part even when we offered to pay someone to bring it to us on the highway stranded. They told us they can't do that but I know Colorado has done it so I hope I never need anything from your dealer shop ever thank you guys for the not so human compassion. Laura Ellis

Very professional. Provided the requested service I needed.

Top notch sales staff. Very friendly. Gave me top dollar for my trade in

Laird Noller Ford from Topeka always has excellent customer service, very courteous and kind. And I always know my car will be fixed and done right the first time!

I was Extreamly Pleased with everyone who helped me with the buying process of buying the truck that i purchased. I am so happy with my new truck. Thank you all so very much.

Love coming here! Stephaine Ross is amazing to work with!

Great deal on servicing my pickup and tire rotation at no additional cost

Just passed the 2 hour mark sitting here at Laird Noller Ford in Topeka. Waiting on a simple oil change on my pickup. NOT GOOD!!

Checked out daughter s truck thoroughly and only did necessary work. I felt good about charges.

Bryan was absolutely amazing! We came in knowing what vehicle we wanted. It was sadly at a different dealership in KC. So Bryan set us up in a similar vehicle to test drive while they went to get the one we wanted! Ended up falling in love with the Edge they went to get & took it home that day!!! Call Bryan George for your next vehicle! You will not be disappointed. We ll be back next time!

They did a tire rotation during an oil change and didn't tighten the lug nuts completely!

Terrible service, salespeople are rude and not very knowledgeable about the vehicles.

Must say had to have been the best service we have ever had Ralph six was amazing understanding and really ha four best interest when coming to get a car he didn t try to low ball us he did everything he could to get us where we needed to be and Shawn the finance manager did a amazing job on his end to get us set up it was painless we didn t feel used we drove away in a beautiful genisis and nothing but smiles thank you again to Ralph and Shawn and we are looking into a suv soon so we have been In contact with Ralph and look forward to another deal

I HAD posted a negative review after my first visit BUT then Laird Noller Ford Topeka called me to try and correct my complaint... I was not sure how I would be treated after my negative comment I had posted but they have gone ABOVE AND BEYOND my expectations by far...!
They staff at this place even the first time is super friendly and makes you feel welcomed...
they have won my future business for now on...!
Thank you to all those involved...!

We purchased our Explorer in March 2020 and had a great experience at Laird Noller. Johnny P was our salesperson and was great.

Forget all the millions of reasons you ve heard why not to take your car to the dealership. let me give you a few reasons as to why you should. And more importantly and pacifically why you should bring your car to THIS location.. I took my car in because my transmission was starting to act a little bit sticky. Knowing these types of issues can get really pricey really quickly. Mixed with the fact that I ve been taken advantage of by several auto mechanic shops here in town.. well you can understand as to I I was so nervous.. to my surprise I got a friendly call telling me that the transmission was actually covered under warranty and there would be no charge.. they even took care of a couple of other manufacturing recalls that I didn t even know were on the vehicle and I didn t even ask them to. Ever since that day they have a customer for life and I ve taken my car back for everything since! So regardless if you re working with Rollie, Dylan or Rick or anyone else in the service department I can promise you that you are in good hands!! To everyone in the service department that has helped me and worked on my car THANK YOU!!

I was so LUCKY to find Jordan McGillis at Laird Noller. My husband and I were in the process of rebuilding, when we lost a very dear family member, and we needed to find another vehicle. I was just terrified any deal we got was going to be too expensive. Jordan (and Bryan) worked their magic and found us not only a beautiful car that worked for our family, but made the process nearly painless (only painful part was committing to a car payment for the first time in 7 years). He surpassed our expectations and gave us a little hope for the future. No nonsense, no pushy sales tactics, no pressure. He really wanted us to get the best deal. I think when you can find someone who's willing to sit down and have a conversation with you, that doesn't have a thing to do with cars, you've come to the right place. It took less than 10 minutes for me to feel comfortable with buying a car again, and I was so glad I didn't shop around first. Please, go to Ford and ask for Jordan. Tell them the Irvine's sent you. If there's a deal to be made, he can get it done. Thank you, Jordan, for EVERYTHING.

Very friendly staff from the scheduling person on the phone to the cashier at pickup. Clean facility and quick service. Drop off was quick and easy as well. This was a very positive experience and I will be back!

They know how to take care of their customers. Barry was awesome to work with. Very friendly and explained everything in detail to me. I highly recommend them!!

The guys took care of me in a timely manor and were very professional. I would highly recommend them and be back.

Ford Motor Company Recall.
Absolutely disappointed with the lack of service and professionalism the service rep I spoke with displayed, this is now the 2nd bad experience I have had at this dealership and will ensure they do not receive any business from myself or my family.

I worked with Angela Talbert, and it was an amazing experience. She carries herself in a very professional and friendly manner and I will definitely be contacting her to purchase a vehicle soon!

I purchased a 2016 truck last November, although i got lowballed on my trade, i thought i was getting a good deal, which i woulda been, except they failed to mention that the vehicle was hailed out and had pdr done on it, only thing was they forgot to pdr the roof of the truck that i seen the following day after i had already purchased. After calling they denied that they knew anything about being hailed, little did they know i had talked to the previous owner and they knew, they refused to do the pdr for free which would of satisfied me, but said i could pay to have them do it,what a joke, wont be purchasing anything in the future nor reccomending anyone to Laird Noller!

Not very friendly with me. Act like I m an inconvenience. Didn t call me when my car was ready. Took my car in 3 times before they actually found the problem. A few days after service, I heard a dragging noise and discovered my wind deflector was not screwed on all the way after they serviced it. Wouldn t recommend this dealership to anyone.

Great service. Went abpve my expectation in terms of timliness and responsive to my concerns. I had a trim issue that was fixed withou additional cost to me. Great customer service.

When in looking for a different vehicle. The salesman was very helpful and listened to what we had to say. Tested drove 2 different vehicles and about 1 hour later we bought a vehicle.

They do good work here in service. ( repeat customer.)

Brought my 2017 Ford Explorer in for front end shaking. Had 3 alignments done and was told it was a tire problem. I put new tires on it Monday and it still shakes. I asked Ford to find out the problem. Dropped it off at 7 am. 2 pm rolls around and I haven't heard anything so I text the service team. No response, I called at 2:30 and spoke to Rollie. He states he got the report after lunch and says it is a bad tire after doing a road force test. I go pick up the car he states it is the front RIGHT bad tire. I asked several times are you sure it is the right and not the left from alignment printout it states LEFT. He said it is the RIGHT. Ford states that the tire shop should pay for your bill since it is a bad tire. I was charged $75 to confirm that the car shakes. I was not given a road force printout. I take it to the tire shop and they say it is not the RIGHT tire, it is perfect. Problem is the LEFT front tire. Tire shop says why were you charged from Ford to confirm what you knew. And why didn't Ford spin the tire quarter turn to fix the problem. Ford charge me and did NOT fix the problem. I got tire shop and FORD and the phone together so they could blame each other. I paid FORD to fix the problem and they did NOT and I was not given a road force printout which they told the tire shop they gave me. FORD never gave me a printout, just a blue receipt paper. They had my car for 7 1/2 hours and didn't fix the problem. My are you ASE certified and can't fix the problem? Are they photoshopped?

I ve left the same review on a couple different platforms but I would not recommend going to this dealership, they were quick to get you to the car you want, once you leave the lot they re no longer helpful. We had several manufacturers defects that we got put into a couple year old Ford Fusion after purchasing a brand new explorer, after a several complaints of the vehicle not being as suitable as the vehicle we purchased we finally got put into a similar explorer. After them having our vehicle for almost 2 months out of the first 3 months of owning it, we requested a buy back, which was denied and counter with a sell back at depreciated value. After moving out of Kansas we ve fortunately been able to find a seemingly reliable dealership that has helped us correct the defects. Final words, go to a different for dealer.