Went for an oil change and quotes on multiple part...

Went for an oil change and quotes on multiple parts and installations. First time I ve ever been. Dropped it off 2 hours early for them. My appointment was @ 10am. They sent me the text where I could text them at anytime for an update. 2 hours passed and I texted because I thought it was taking a while. No response. 2 more hours later @ 2 pm I called and was told it was done. Where was my phone call? Do we just not call people anymore? Then I went the next day to get it, it was dirty. Covered in what I think was tire rubber smudge. Never did I get any quotes either. Bad experience all around. Maybe they will make it up to me and I ll change my review, but as of now I am severely disappointed. Ironic, they sent me the request for this review via email or I never would have vented here today. Step up Laird Noller Ford.