Laird Noller Ford Reviews

Always a good experience getting my truck serviced. I just wish they would check the air in my tires after rotating them. After service, all tires were several pounds lighter than specs call for

Bought a Raptor from Joe Noller, even though I live in Colorado. He was great to deal with, very responsive, always treated me great, and gave me a good price on the vehicle. I'd highly recommend in state and out of state buyers give this company a shot at your business. I will continue to do so.

Bought car from these guys just to discover it had a hard shift/jumping when accelerating six months later. I took the car into them twice during the two years that I had them and asked them to check the transmission. The assured me everything was fine. I ended up taking the car to a transmission specialist. They told me the vehicle was leaking transmission fluid. He also told me it was likely to be a problem since I bought the vehicle. Untrustworthy service.

Ask for Rick in service. He is very friendly knowledgeable and will make sure you're taking care of

Claim they have 5 star service. Went double my budget on car. Car seems to be a lemon messed up 5 times in 10 days salesmen lied & ignored me. Walk before you purchase a car here. Didn't promised services left me stranded in a non working car in another city

Laird Holler collision center replaced and the drivers exterior door handle on my 2014 Hyundai Elantra. I made the appointment with JD he got me in immediately when he said and was able to get my door handle replaced while I waited. Nice guy and they do quality work

Scammers. Selling rebuilt totalled cars and selling them.

Great experience, salesperson and sales manager were the best. (Cordaryl and Ryan). Highly recommend

Finance Manager is a SCAM!!! He will scam you on a warranty deal for $3,000.00. If you buy make sure to check your paper work !

Rodney was great to work with, very professional. Both him and the finance guy stayed late for us to purchase our vehicle since we are out of town. Our car was clean and full of gas when we arrived. They were patient with us while we looked it over. Highly recommend, very easy process and very happy with their help!

Griff and the staff were very helpful. I would recommend Laird Noller to anyone.

I have had a mix of experiences here. My latest experience was definitely a one star. Came in for an oil change. It took over 2 hours to complete. I also had a part which was ordered for my truck when I had a check engine light on. All of the sudden they have no record of the part or when I came in for a check engine light. Now they can't even figure out what part it is. How convenient for them as my warranty is about up.

I was dissatisfied as I didn't see where they had santized my vehicle. There was nothing indicating it had been done and didn't look like it either. Covid19 and all. Saf

Have gotten two vehicles from laird noller they had great service and more friendly than other dealerships I went to.

We purchased 2 new vehicles with Steph, and she was fantastic! Very professional, and worked hard to earn our business. We absolutely love our new Explorer and F150. The transaction from start to finish was seamless! We'll definitely be back for future purchases and look forward to sending our friends and family her way!! Thank you!

Rollie took very good care of me. In and out within an hour. Great service.

Okay....NOW I'm a HAPPY GIRL! Laird Noller did admit their part on the ad that stated my truck should have had heated seats. Got a call back from Kevin M who just got back from vacation and he's arranged for the installation next week. NOW THIS is the NOLLER FORD I love to work with!

Aaron Rowe and his team provided us with the most personalized car buying experience. He listened to our needs and wants and exceeded our expectations in a timely manner. We would gladly recommend Laird Noller Ford to any family and friend for their car buying experience.

I hate this place. The mechanics are consistently rude. Three times they have failed to complete a work order on my truck, so I had to keep taking it back. They are incapable of finding a problem without using your car's internal computers/recorder. Mine was apparently erased, and they were supposed to fix it so it would record but never did. Took my truck to them, and they shrugged their shoulders and said they couldn't find anything. Took it to Midas, problem was fixed in a few hours. My friend had a nail in her tire. She, too, had to take it in three times for them to figure out why her tire kept going flat. I stopped going there. They're jerks, and they don't know what the hell they're doing.b

Rollie is the Best He Greeted Me with Respect and gave me a morning joke I needed that He didn't rush me and he listened to all my concerns about my Vehicle Thank You Rollie #1 Guy in my Book

Great and Friendly Salesmen.

I was really surprised. The people seemed to be there for me. They worked with me and were so friendly. They made sure the car was checked over and clean when I picked it up. Jammie Head and Shawn Link were the ones who worked with me. They were the best. Everyone I came into contact with were also very friendly. I have never had such a good experience at any other dealership. I have found some problems with the car and they have been friendly and courteous while taking care of it. I would say the experience was excellent, and I am very happy with the car. I will tell anyone looking for a car to go to Laird Noller Ford in Topeka if they want to be treated right.

Don't ever buy a car at the end of the month ! My experience buying a new 2017 F-150 at the end of March was terrible. Every thing from trying to make the deal, financing, to botched up paperwork was just one big rushed mess. Then when we went to pick up the truck, it was supposed to be detailed they threw the floor mats in and that was it. Wasn't even washed. My wife and I just felt like a number so the dealership could make there quota for the month. Kinda leaves a bad taste in your mouth when it comes to buying a new Ford from this dealership.

We were on a cross country road trip in our 2017 Explorer. Outside of Topeka the small panel with combo lock on the drivers door blew loose and was hanging by the wires. The service at this dealership actually had the part and were able to replace it and fix my lift gate that had blown a fuse. They also let us take our two small dogs into the waiting area. We were on our way in a couple of hours. Thanks guys , great work

Bought a truck from them and they were supposed to have the wheels fixed. The paint was all scuffed up. 8 months later the wheels are trashed again. Good job covering them up for a while though so I would buy the truck.

Friendly professional service at it s best. Absolutely will recommend.

I'm just going to get right to it.

Discussed price for vehicle - 25k
Billing went up to 31k (6k increase)
Ended with paying 29k with a 3k down payment.
(All financed at dealership)

My question here is, how do you go from finalizing on 25k to payments starting at 29k with a down payment?

Vehicle had broken turn signal which they fixed but didn't get to drive vehicle until 2-3 days later. Additionally, no extra key fob, and no spare tire. Lastly, vehicle had only 1/4 tank of gas and low air pressure in tires upon pick up. You would think with these things considered, that the listed price of 25.5k could go down further but I couldn't get a 24.5k.

Lessons were learned. Nothing I can do now and only wish I could go back in time. I will ensure I don't get screwed like this again. Moral of the story, be careful and don't get so excited that you get blindsided by the product that you really want. This all was 1 year ago, and It took time for me reflect appropriately. I hope this helps someone.

I only take my vehicle to Laird Noller. They are very friendly and courteous every visit. They do great work.

Eric Houser is such a great guy to work with. He did mountains of research on the cars I was interested in so he could answer any question I could possibly have. He never pressured me and I was so happy with the car I took home.

Excellent service! I went there on Friday for a couple of safety recalls but when I called they said they had to order the parts and it wouldn t be in until 5-7 days. I couldn t go without a car that long because I was returning back to work on Monday and needed a car to go to work so I called The Ford Company and spoke to a lady and she told me the recall didn t cover a rental car and to call the Ford dealership and ask for a courtesy rental so I called the dealership back and asked and the gentleman said if I could bring the car up there now that he would give me a rental and when I brought my car to the dealership and went to pick my rental up the service guy was real nice , he asked me was a Ford Exsport alright and I said anything will do, beggars can t be choosy! The car was actually ready on Tuesday but I couldn t pick it up until Thursday but I decided to leave work early on Wednesday and I went and picked my car up.I really appreciate everything they done for me. Blessings to All

My husband and I were looking for an affordable, but more importantly, reliable vehicle for us and our two large dogs. Ron B. Was so helpful! We were struggling to find a good vehicle and we finally found something close to our price range and big enough to haul our boys! But, we were having some trouble with the monthly payment so Ron introduced us to Morgan, who worked with us to get a great monthly price that fit our budget. We met Shawn in finances that was also super helpful! He got us an unbeatable deal with our new vehicle and we couldn t be happier with our experience. I would highly recommend working with them!

I blew out my front tire on the way to work. Greg got me into the shop really quick so he could get the replacement ordered. Greg then suggested that we swap the doughnut with the rear tire. It turns out that that was a great idea because I didn't the lugnuts tight. I hate to think about what might have happened on my trip home on the interstate with a loose front tire. I have say 'job well done'!

This service department is a joke. 2 stars is a fair review, and possibly a little too kind. I have been very understanding and polite through the whole (4 week) process, but I will not be taking my vehicle back to them for service.

Very fair in helping find issues with my truck. Be willing to actually give them a chance. Very good customer service.

Gene Glass was my salesman at Laird Noller Ford. From start to finish my experience was 5 star!
*Gene is not the average salesman; he has integrity. I trusted him 100%.
*I was listened to and my needs were met.
*The process was seamless, efficient, and with no pressure.
*Gene was attentive, professional, and went above and beyond for me.
*I am so pleased; Gene Glass and Laird Noller Ford will have my business again in the future.

Worst car shopping experience in 20 years. Drove from KC to Topeka to look and drive a car on Saturday that had hit their lot on Thursday. Arranged the appointment with the pre-owne card saleperson. After making the hour long drive, we were told the car was not ready. Told to come back in 20 minutes. Came back in about an hour. Car still being washed and not able to check out or drive. What a waste! I raised heck with Sales Manger Gary Bennett and he offered to drop price a little. I have no faith I would ever be treated the right way, so no way would i ever buy a car from this dealership. Better to walk away.

Our 2014 Ford Focus was taken into their shop with what we were told by another shop was the same issue that was covered under the extended warranty that Ford had issued regarding the dual clutch DPS6 transmission for 2014-2016 Focuses as well as 2014-2015 Fiestas. Laird Noller told us that the issue with our car was not part of what the extended warranty covered, even though it was a related issue. We were told that we would have to have the clutch actuators replaced since the clutch itself was stuck engaged. The tech that I was working with suggested that I call Ford customer care to see if they would possibly go ahead and cover the repair work under the warranty as a courtesy. Ford customer care was of no help to us, they offered no options for a solution, even though it was a closely related issue that should've been part of what the extended warranty covered in the first place. Even the Ford dealership that I have been doing business with for the last 15 years was of no help. We were told that even to trade our car in, we would have to pay for the repairs on the vehicle. Basically they would not take the car if it was not running. Thankfully, I was able to find a dealership that had no issue with taking our Focus as it was and giving us $1000 in trade-in value that we put towards another vehicle. I expected more of Ford (I guess I assumed too much) and after being a loyal Ford customer for the last 12 years and loyal to one particular dealership as well, this entire experience has soured my view of Ford. When I am ready to move on from my Fusion (even though I love it) I WILL NOT be purchasing another Ford vehicle. I believe Ford has also lost my dad, another loyal customer of 30+ years due to my experience. I was disappointed with with this entire experience, every other experience with Ford had been a positive one.

Awful experience. I walked into the service department office after parking in the garage and didn t get noticed for minutes after trying to make myself known. Went to pick my truck up and they didn t know which truck was mine after offering two trucks that weren t mine. Turns out the tech took my key home. Don t recommend going back to anybody.

I am extremely happy that I did business here. I've bought cars all over the country, and these guys went out of their way to make sure I got a great deal. Gene and Ryan were fantastic about making sure I got exactly what I wanted! I definitely will buy from Ryan and Gene, again. Thanks for all of the hard work you guys did!

The service personnel were friendly and efficient. Service was completed in a timely manner.

I have bought 4 trucks from Laird Noller and have been happy with each purchase. They are great to work with and would not hesitate to buy from them again.

I absolutely love every employee at Laird Nollar Ford on 21st in Topeka KS. They are so nice and always ask me before doing anything I didn't ask for or if there will be an additional cost if they find an issue. I bought my car from them and have it serviced only with them, and I have NEVER had an issue. Even if I have an issue that they don't fix, like when I got a chip in my windshield from a rock, I called them and they gave me their preferred Topeka windshield repair place. That makes me feel so good, that I don't have to ask around to my friends or find out the hard way, they have that information ready, and I really appreciate that. Always a 5 star in my mind.

I had a good experience buying my 2017 Ford Explorer from Laird Noller. Bryan George had the Explorer ready to go when paperwork was completed. He helped a bunch with the computer functions that I wasn t familiar with and is available to help with any questions I may have in the future. my Explorer!

From the moment I walked in everyone was friendly and professional. No doubt I will be doing business there again.

My car had stalled on me at walmart, of all places. My bf was out of state and I had no idea what was wrong. I had it towed to a friends shop where he believed what was wrong with my car was a recall so I called lair noller and they were absolutely helpful and pleasant. They had my vehicle taken care of and me back on the road in a couple of hours and because it was a recall there was no cost to me. Everyone was nice and helpful. Thank you laird noller.

Stephanie Ross is a pleasure to work with and one of the best sales professionals in the car business. I would also give the Service Department 5 stars as well..... quick, efficient, and knowledgeable.

So thankful to have had the assistance of Greg Hanna--a true professional and fine man who gave me triple deluxe service. Most helpful.

I love this dealership!! They got me approved in a very nice van! With kinda shabby credit! Very happy!

Took my truck in on Monday to be looked at I scheduled a appointment at 10am. Come 1pm I Called to see what was going on and they hadn't even looked at it yet and told me I didn't have a appointment(I have the email to prove) needless to say I kept calling and truck was never done finally 5pm it was done. Wednesday my part is in so took my truck to shop at 7am first one in line again called at 10am haven't even began to work on truck. Poor customer service!

Laird Noller Ford goes above and beyond. Wish we had you in Joplin Missouri

Mark Reber provided the best vehicle purchase experience I've ever had. His wonderful demeanor and emphasis on going above and beyond to locate multiple options to choose from and answering all of our questions was greatly appreciated.

Had my 5000 mile service performed on my 2014 GMC Sierra and everything went smooth. Enjoyed some coffee while truck was worked on then, the surprise came when it was time to pay up, it was my free service. What a great day.

Why if I make a appointment at 2pm to have my grandfather's car to be service oil changed filters etc....why must I be here for more than 2 hours!!! I will take it to Goodyear instead I swear I feel sorry for some of these older people it looks like they have been here all dang day shame on you! Go somewhere else! I promise they are faster....

Very helpfully and took the time to listen and help you out to the best of there ability.

I would recommend the Laird Noller Ford dealership to everyone. The staff is knowledgeable, friendly and eager to gain your business. I never felt pressured to buy anything. I actually drove over 300 miles in order to purchase a new Ford F-150 because of the great deal we made and because of the communications I had with Joe Noller. Great team at Laird Noller-Topeka!

Great service. We re on a road trip and hit the oil change limit and they scheduled us in only a hour later.

I don t like being smooshed avcbtgats hiw the Danes guy David treated me. I won t hold it against the company but they should send him packing.

Such an awesome dealership! No hidden fees or scams. They take care of their customers and offer amazing extended warranty plans for their vehicles they sell for free.

I purchased a brand new 2019 Hyundai Sonata and saved $1,500 in sales pricing from compared to Indiana to Topeka, KS. Then they extended my power train warranty for free from 100,000 to 150,000 miles for FREE! ($2000 value!!!)

Rick Talley is one of their best salesmen! Highly recommend him to do business with!

The service department is quick and tells you what is going on with your vehicle before completing the work.

I ve purchased a handful of vehicles in the past, and have never had an experience like the one I had today. Stephanie was absolutely amazing. She is so kind, and made me feel comfortable throughout the entire process. My finance manager, Jordan was awesome. I ve never felt like someone was working so hard to make sure I was set up with the best financing options. Thank you for making me feel like family. You have a customer for life.

Terrible recall "service"!!! I took my car in to have the recalled Takata airbag replaced. After Laird Noller replaced the defective airbag, the system immediately has an error code. And Laird Noller says I have to pay them to repair what they broke!!!! OUTRAGEOUS!!! Instead of being safer by replacing a defect, I'm at more risk than before because the entire airbag system is disabled!!! (TRUE Rating is negative -100 stars, cannot post without selecting at least 1 star.)

Service was great and they got me in and out quickly. Thanks

The guys were very nice, understanding & great communication skills, answered all my questions.

I repairs were needed. They tested and figured out the problem. Waiting area was comfortable and a large area where we could space out.

Laird Noller Collision Center did a stellar job on my car's bumper. They handled the estimate for the insurance claim. Once the repair was finished, they detailed my car. I highly recommend this collision center. Everything was handled in a timely manner.

When my truck broke down, they worked to get it right in. And kept in touch with me as it was being worked on. Plus, they did my oil change once it was fixed. Very happy with the service department.

I feel they took advantage of me, and didn't disclose damage to the truck I bought. I was told the truck I was looking to buy was in clean condition, and my trade in was only average condition. I only noticed the attempted cover up of a gash and bubble the next day at home. The day I bought the truck it was rainy and cold, so I didn't look super closely all around the vehicle. My trade in, on the other hand had no dings, scratches or any damage at all. When I asked the manager what they were willing to do about it, I just got a blank stare, and said they could do nothing. I feel I got swindled, maybe they think they can get away with this because I'm a woman. I will never but any vehicle from Laird Noller Ford again.

A knowledgeable dealership they get you in and out as quickly as possible

Some of the best people on the planet work here! The customer is always put first!

I have bought 3 new vehicles in the past 4 years all from different dealers laird noller ford was the best. From the time we pulled in the parking lot to the time we left we were treated like we were number one.

I absolutely love the service area guy I talked to and made my appt. However the salesman named Max is not reliable. So we will see how it goes at my appt

My husband and I wanted to trade in my car, which I really really did not like. Lance Noriega helped us get exactly what we needed. We will send any & all friends his way! We have traded with Laird Noller & Josh Barr a few years ago. Laird Noller is by far the best dealership we have worked with. Thank you Lance, Josh & Laird Noller. Lovin my new Buick Encore!!

Nice people, show room needs a make over. Spent 3 hours there trying to make a deal on a pick up truck. I had a trade they offered me about $3500 below retail value which was fine I understand they have to make money. The truck I wanted to buy they wanted to sell me they wanted $1600 over the Car Fax value. They must think Car Fax is a reliable source since they use it. The truck was only in average condition too it needed work. They wouldn't budge from their price on the truck even though they could have made an easy $2500 off my trade. They said they had more in the truck than I was offering. They bought the truck at auction. That was a very bad purchase paying more than wholesale value for the truck. Don't waste your time with this dealer if you want a fair deal. Do your homework if you are shopping for a used vehicle. Know what others are selling similar vehicles for and look up book values. Don't let them try to convince you those values aren't real. They use the same books.

Had new key made. Neglected to make appointment, however the service department squeezed it in. Very pleased. Would return for future service.

Great service center. Fast and complete.

However, I'm a bit frustrated that I needed some "urgent" work done and I didn't receive a phone call. Had I not looked at my information sheet before I left, I wouldn't have known that my rear brakes were in really bad shape. Since I had already paid and was picking up my car, I had to schedule a SECOND appointment for the brakes. They had my car all day, and it would have been nice to just receive a phone call regarding the state of the brake, therefore, allowing them to replace them without my need for a second trip.

Thank you to the Laird Noller team, especially the great customer service Steph Ross provided throughout our truck buying experience!!
Jere and Dawn

Such personal professional service. We know we can contact Gene Glass, who was our salesman, any time we need anything. He always returns calls. Rick in service is punctual and professional. Takes great care of us!

I have bought many vehicles from Bryan George over the years at Laird Noller, the experience has always been great! and I go back each time due to the dealership and the salesman!

Angela Talbert was amazing! She worked with us and didn't pressure us into anything.

Very willing to work with us. Even though all the issues and got me in and out in record time. Allowing me to get to sam club so they could install my new tires before they closed

The salesman Mr Ron was great and very knowledgeable. He took his time and listened to what I wanted and didn't try to upsell me. The financial guy was great as well. Everyone was very professional and nice.

THIS REVIEW IS NOT FOR THE DEALERSHIP. THIS IS FOR THE COLLISION CENTER. I was asked to leave a review and I guess this is where they are all posted.

My vehicle was backed into and due to the impact placement, it was not able to be driven. I had my vehicle towed to the Laird Noller collision shop over the weekend while they were closed. On the following Monday by 11 am, I had received a call about my vehicle and gotten claim information sent to the collision center so they could begin their work. By Wednesday that same week, I received approval from the responsible party s insurance, and within 3 weeks of the initial date of loss, I had my vehicle back to me and looking good as ever.
My advisor asked if I wanted a small paint reparation done near the area of impact for a small fee (less than $75 before tax) since they d already be painting nearby. I cannot even see where the paint damage was before! All in all, my experience with Laird Noller Collision Center was excellent, and though I hope I will not have to utilize their services again anytime soon, I will definitely recommend them to anyone who needs a Collision Center in the future.

Had me in diagnosed and back on the road in two days. Excellent and prompt service. Repeat customer.

A nice dealership with a lot of cars to choose from. Mark Reber is the best salesman we've ever met. He's not rushing the customer and trying to make this experience as nice as possible. When we want a new car we first search this dealership because our experience there was so nice.

Went here to perhaps strike a deal ... Sales manager wouldn't budge on the price of the truck we were looking at and then insulted us by offering us half of what our vehicles trade in value was, as if we had no idea what our vehicle was worth ... We will never set foot back on their lot

On my most recent visit Gene made my experience wonderful from the moment he first started talking to me I felt like it cared about me, to be completely honest I didn't realize his name was Gene until after I had left even though the pen he gave me and light for my key chain both said his name. I had thought Laird Noller had teamed with a glass company.
I am very appreciative of Gene today I asked for more documentation and he happily obligated me.
Jacob and I had a wonderful conversation while he and I completed my finance paperwork. All around this experience at Laird Noller was amazing.
I highly recommend if you are looking for a vehicle to stop here

Took a Ford 2019 Escape in to get it fixed for front end problems. Had it in there twice and advised me it was fixed but it was not. Would never use this service department for anything.