Laird Noller Ford Reviews

3rd time buying a car at Laird Noller Ford. Extremely satisfied every time. Ask for Cordaryl

We had an appt set to go negotiate on a car that we had seen online, but half an hour before that time, they called and said they sold it. I was driving from Manhattan to Topeka and was already almost there. The salesman said he would hold it for us when we called to set the appt. We are very unhappy with how this occurred and will no longer give them our business.

Service was amazing, very polite and respectful! They made my care look brand new and spotless! 10/10 would recommend

Very efficient employees. Work on my car was completed,timely.
Very satisfied.

Steve in the Service Dept is second to none.
Always appreciate his knowledgeable guidance.

Laird Noller is an outstanding dealership. Ron was our salesperson. He is a great man who goes above and beyond with customer service. We enjoyed purchasing our truck from this business and I would recommend to others. Everyone is polite and tells you what you need to know upfront unlike some dealers. They do not sell junk cars, they are very reputable and they care about each customer. The service department does an amazing job with the vehicles and quick to do repairs.

Quick easy with great pricing.
Bryan George recommended very highly

My husband and I have bought our vehicles from Griff Swank at the Topeka Ford Laird Noller for the past 6 years! Griff is super nice, respectful and very hard working! My husband can be on the picky side and he is always patient and willing to work hard to find him the right vehicle. We will continue to buy vehicles from Griff at Ford for the years to come!

We were on long road trip and had a cooling system problem with our Expedition EL. Laird Noller Topeka, on a Saturday morning worked us into their busy schedule and had us back on the road in less than 2 hrs. Thank You, The Hills Aiken, SC

I worked with Ron at Laird Noller Ford in Topeka. I really felt like he actually cared about helping me find the car that I liked and that made sense for me. He didn t just care about a sale but instead cared about how happy I was going to be with my purchase. I ll be reaching out to Ron in the future for any car purchase needs. He didn t make me feel rushed and didn t pressure me into anything but provided excellent advice at the same time. Thank you, Ron, for all of your help!

I was on the road from Washington state to Tennessee when I started having trouble with my truck s engine. Laird Noller staff got me in right away to diagnose and fix the issue. Even got me a secure spot to drop my trailer so I could maneuver my truck into their garage. Their staff also had no problem letting me sit in their waiting room with my dogs, which was most helpful while traveling cross country and not having many options. I would recommend their service department to any Ford owner.

Very friendly and hospitable. Great car buying experience!

As usual the folks at Laird Noller did a great job of taking care of my recalls and service. Greg's tire recommendation was spot on. Thanks for the great service!

Aaron, Gene and all the staff at Noller are the best in the business. They always get me exactly the vehicle I want at a great price. This was vehicle #6 in 5 years. They make the experience so fast and easy. I m already looking forward to the next Noller vehicle purchase.

Went in expecting to have to pay for something, and they informed me it was still under warranty.

Aaron Rowe and his team at Laird Noller made my pickup buying experience so enjoyable. No pressure sales and the friendliest staff around.

Hands down best car buying experience I've had.

It took three visits to get it right and still needed to be redone. The parts would come in and I would have to call and ask if they were there. We had paid for them at the time of ordering them

Hands down best place to get a car. Thanks again everyone.

We had an accident and had limited funds to work with. They would only show us one car, and the financing that went on it was enough to buy a new car. Also, there was NO service warranty at all, not even 30 days. Then eight months later they offer a limited service extension for as much as our down payment. I don't know what they thought they were extending. If we had known that was even an option we would have asked them to include it in the financing. And it took forever to get the paperwork done. We went in during the morning and didn't get out until the evening. And don't get me started on their service department. I already knew about that, so anything that goes wrong with it, I take it to someone else. High Prices, and you have to bring it back over and over.

I have nothing but sheer praise for the experience I had with not only my salesman Ty "The Car Guy" Jones, but the entire Laird Noller family. From the start, I came to Ty with very specific requirements of what I wanted out of my next car. He knew I absolutely regretted my last car buying experience and wanted out of that car so badly. After I told him everything I wanted and needed out of a car, he sent me a few different options to research personally. I narrowed my choices down to 2 cars and we set an appointment to do a test drive and appraise my car.

After the test drives my choice was very clear on what car I wanted. Ty went above and beyond to ensure I got this car and could leave the same day with it. He stayed AFTER HOURS and helped me every step of the way with the paperwork and financing. Speaking of financing, Jordan McGillis my financing representative also went above and beyond to ensure I understood exactly what I was being paid for my trade and why, paying for my new car, and what I needed with warranties and the cost of them. He got me an amazing interest rate and payment plan. After warranties and interest I STILL ended up with a monthly payment that was less than I'd expected.

This experience has not only changed my outlook on car buying, but now I wish I could buy a car way more often. If you need a car, look no further. Impeccable service from start past finish. I wish I could give more than a 5/5 star rating because I would.

Always a pleasure when visiting ford ! Great friendly staff , amazing prices on a vast selection of vehicles .

I was expecting so much more of a hassle, and Griff made the whole experience seem effortless! No haggling, and we weren t there all day!

The staff and customer service is wonderful they made sure I was taking care of every step of the way and covered everything they're awesome I plan on going back for my next vehicle Jesus and Patricia were wonderful

Laird Noller Ford of Topeka, Ks will go the extra mile to make every
customer feel great about your purchase. By far the best in the area
and continue to have #1 truck. Make life easy and when the time comes
stop by Laird Noller Ford of Topeka you will be glad you did.
Life long resident -Mark Ashley

Worst service department you could deal with. I went in for an oil change and diagnosis on my battery. Any other Ford dealership I've been to takes at most 45 minutes for this exact appointment. Arrived on time to see that there were multiple bays open for vehicles. After waiting roughly an hour and a half I flagged down one of the service members there who told me I had another hour to wait before it was done. My husband demanded to speak to the service advisor who point blank lied and claimed I'd only been there 40 minutes. Needless to say with their two faced back and forth,lengthy and unnecessary time frame for their service department and overall experience I will never go to that dealership again.

Everyone there was so nice and worked well with us to get us into the truck we wanted!

I bought a used Ford Edge from this dealership several years ago and had such a great experience that I now have a Ford Explorer to go with my Edge. My salesman was Griff Swank and he was the main reason for our great experience. I sent my son to Griff when he needed a different car and he is now enjoying his Ford Fiesta. I guess you can say we love your products but it was Griff who made us feel so comfortable. He is very knowledgeable without being pushy. I will go back to Griff and this dealership again.

Great communication! I felt that they listened to what we were saying and were willing to look at our car from different points of view to find the issue.

Decent service but seems to always be a long wait, even with appointment.

Great service on my f-150 ford truck.Surprised on wash and cleaning inside my truck.Will always recommend your Service.Thank You so much for taking care of my Truck.

I bought a new F-150 from Gene Glass last week and he was fantastic. He cared about our needs and they found us the perfect truck. We live in Kansas City so we shopped around several Ford stores and Gene and Curt (the sales manager) gave me $2,000 more for my 2009 F-150 trade in than any other Ford store. Even though it was past closing time, Gene stayed after and went over all the features and got my phone synced up and made sure I knew how to work everything. Thanks, Rob.

They were able to get me in and out quickly even though they were very busy.They were aware that I was from out of town and had my recalled airbag replaced and out in less than an hour,thanks to all for the quick service.

I had a one vehicle accident on July 27th, 2020. Per Dealership, I was recommended to have car towed to Noller Body Shop. Car was delivered there and my contact person reached out to me once, then I made the phone calls to ask questions.
To make this story short, my car was in their hands until September 2020. Over six weeks. . . After I had been told on multiple times, 'Hopefully next week'. The other excuses were they found something else.
I reached out to Alan Rowe who is the General Mngr and explained I was done. He made things move and get done.
When I picked the car up, my rear wiper wouldn't work. I took the vehicle back the next day and after the technician and the "New" Liaison looked it over, they explained it had to be the motor of the rear wiper. She explained I should take it to the dealership for my car and have them look at it. It took me a couple days because I was livid. My rear wiper worked just fine when the car was taken in to their shop?!
I stopped by the dealership and they looked it over, did the same diagnostic test and low and behold. . . They had no fuses in either box. The relay box and the fuse box. The only thing the body shop could say to me was they don't know how that happened because supposedly, that wasn't even in the area the worked on from the accident. IF that was true, then someone inside the body shop REMOVED not one, but BOTH fuses and used them for another car! Sounds crazy? No, that's what my dealership did for me so I could be on my way. They ordered new ones and placed them in the vehicle at the dealership.
Then the next week, my husband and I both notice that while driving on the hwy at speed of 60-65, the starting wheel shimmies!
I took out to Nollers Shop and the technician balanced my wheels he said.... What I wasn't told... Was the people who did the alignment left a piece off, about 2 oz difference. Guess how I learned that?, Well the nice Liaison shared that with me.
Why am I so sickened by this mess I walked through? Every corner I turned working, no Waiting on them to get my car done, there were lies, tech broke some piece, had to order new piece. I was always told safety matters, obviously not, we could have been in a major accident and killed going 60-65 mph due to their neglect to "Be safe".
I appreciated the new Liaison K, she was pleasant, seemed extremely knowledged. Then I feel lied to about the wiper motor vs the two fuses that they saw missing in my fuse boxes. The lid to the fuse box showed them where that fuse was to be, but the didn't seem anything wrong?, Their machine told them this was a history issue?, No, a technician in your shop obviously removed not one, but both of them for either personal use our for repair. Either way, I was lied to SO MANY TIMES.

I recommend their be more technicians placed in that body shop (trained ones) so jobs can get done!

So disappointed in my experience at Laird Noller Ford. Looked at a used 2014 Toyota Camry and it had almost $1700 worth of repairs needed for the suspension. Took the car back from the test drive and the Salesman was not interested in fixing the damage or reducing the price to cover. The mechanic who found the damage is a reliable shop that Laird Noller currently sends most Non Ford vehicles to for repairs. Car was parked on the front of the lot before we even left. Now some other customer may have bought a damaged car without knowing about the repairs needed. Wouldn't buy from them. Currently living up to the idea of "a used car salesman"

My wife and I RECENTLY PURCHASED A 2017 Mini Cooper from Laird-Noller. Gene Glass handled the transaction in a very professional and courteous manner and each person he asked to assist was helpful. However,Gene went out of his way to satisfy our needs. The auto was just what we were looking for and we will definitely recommend Gene to our friends and others we know or have the opportunity to discuss a possible purchase!
Thanks again Gene.

I went to Jimmy Brough, the best guy I know in used car sales! He was very friendly and easy to talk to throughout the whole process. Jimmy took lots of time to explore my options, discuss the affordable pricing, explain differences between vehicles, and allowed me to ask lots of questions!

In the months following, I have received great follow up from Jimmy. He put me at ease with my first car buying experience and I will definitely return to Jimmy Brough and Laird Noller for my future car buying needs!

Very polite and knowable on my truck. I had a bulb out on one of brake lights and they found it. One of those things you never can see yourself

We had the best experience at Laird Noller in Topeka. They were very professional and willing to work with us. There was no pressure to buy like most dealers.

I followed my gps and it led me to the wrong place but the staff at Laird Noller Ford was very helpful in directing me to the parts department where I needed to go and then the parts department was very helpful to get the part I needed ordered.

After having made an appointment they had my work truck 7 days (Wednesday June 10th through Tuesday June 16 to do a 11.5 hour AC condenser core R/R, and 2 hour AC flush and fill. I've bought 2 trucks and a car there, and expect a bit more concern for expedience than what I have experienced the last few times I've been there. Not very apt to take my truck back for any further repairs or buy another vehicle there at this point.

Staff was friendly and helpful. Explained everything they were doing. Took good care of my car while they had it. And, in the light of our covid situation, all staff were wearing masks and seemed to care about social distancing.

Laird Noller & Rick VanDonge go out of their way to provide excellent customer service.

Cord and Shawn were more than amazing, Cord went above and beyond to make sure we got the best service possible, Shawn was more than helpful and understanding of our particular situation. We are more than grateful with both of them. If you are looking to purchase a new vehicle ask for Cord, he is simply an angel in disguise.

We didn't plan to buy a vehicle in Kansas, as our other vehicle blew its engine on our way home to Minnesota. However, we were very pleased with our experience at this dealership. Johnny Pittman was an excellent salesman, working with us to get the best value he could on our trade and maximizing rebate and financing incentives. Nick, the sales manager, was also very friendly and professional. We left feeling that a misfortune had been turned into a stroke of good luck.

Waited three hours for them to change my oil. I had an appointment. I found out they forgot about me :/
Oct 2020 Edit: I've decreased the stars in lieu of covid. The service person I dealt with stopped wearing his mask properly. We were in close proximity as well, with nowhere for me to distance. As the morning progressed and more customers came in, there were too many in a small area, made worse by the fact that many had no mask on at all. Since our county is in a required mask mandate, this was extremely disappointing. On a good note, they didn't forget me this time.

Excellent job. Hail damage repaired. Car is back to being new. Appreciated the great customer service. Caitlin was the ultimate professional.

Great experience, no rush, no pressure. Willing to negotiate and salesman went out of his way find answers to questions.

I LOVED my salesperson, DEAN "OGRE" GARCIA. He made this the best car buying experience I have ever had. I live in Wamego and work in Manhattan. Ogre was the go between for the whole process and we did it all without me needing to step one foot on the dealer lot which was such a stress relief to me. He was so easy to work with. I will be back again.

Loved working with Johnny at Laird. He was very helpful and showed me everything I wanted to see. Would go back and buy another car

They said replace timing belt or Replace engine to fix issue. Still have the same issue after spending 9k. Engine now has warranty but the engine isn t the issue. Would not recommend.

Went in to get my truck appraised, told me they'd give me $16000 for a car that kbb said was $24000. Told me they had to put tires on it which the ones on the car were brand new. Noller treated me like I was totally incompetent and I told them with trade $275 car payment was easily doable they asked where I was getting these numbers. Well I'm getting these numbers from Zeck Ford now because with full warranty I'm in a 2016 new f150 and I got $4000 more for trade and $3000 lower on the new vehicle that's $7000 I saved by avoiding these guys. They are the cornerstone of "car salesman" Angela Talbert was fantastic and was the only human there it felt like. They acted like they didn't believe me when I said I got that good of a deal well here's my new car so stop sending me "deals".

Been in for service twice, oil change ECT. Very helpful, friendly staff. Highly recommend.

Very poor service on a car purchased from another dealer but manufactured by Ford.

Purchased several vehicles from here. Great service and willing to work with the customer!

Service was slow because of the extra coronavirus requirements that needed to be made. I assumed the pu would be washed but drivers side not so much. People polite, waiting room good. Thanks

5 star service! The called when they said they would and gave an accurate estimate. They also got my car fixed much quicker than I expected they'd be able to. Friendly staff too!

I m very impressed with the service department at Laird Noller Ford in Topeka Kansas. So many auto repair shops tell customers their autos have problems when they don t. Laird Noller Ford has always been honest with me and never tries to sell me services I don t need.

I took my two vehicles to have the oil changed, and they found something wrong with my brakes on one vehicle. I agreed to let them fix that problem, then after changing the oil in the second vehicle I was told I needed $975 worth of work on it. I took it for a second opinion to a reputable mechanic and I was told there was no problems with the vehicle. Customers beware of service price gouging. I recommend a second opinion. After 20 years, Laird Noller has lost a valuable customer.

Recently purchased a used vehicle from Noller Ford used cars in Topeka. Very nice experience, I found the vehicle I wanted and the price was fair. Two people helped me out on this purchase; Chelsea Ramirez who helped locate the vehicle, helped with my trade in price and set up my test drive. Ralph Six was the used car salesperson who assisted me with the test drive and sale; very knowledgeable and a very nice man. Noller Ford brought the car to me in Lawrence on a Friday. Very convenient. On the following Tuesday I traveled to Topeka and purchased the vehicle. Very satisfied with this purchase. I traded a CRV in for a 2017 Escape Titanium with 2.0L 245hp. The Honda was way under powered and the road noise was unbearable. Both issues fixed with the Escape purchase. Again, thanks to Noller Ford for helping me with this purchase.

Good atmosphere friendly treatment immediate attention m taste

It was a recall for the air bag system. Took longer than expected. Didn t cost me. I hope I never have to see the air bag work.

Wanted to buy a new car for the wife for Christmas. Second Purchase from Laird Noller, Second time I received awesome service from salesman Brian Norton and Jacob in Finance with closing paperwork. No hassles, pressures or waiting around. Definitely will not be my last purchase from Laird Noller. Thanks Guys! ( P.S. she loves it!!!)

Super disappointed. I had asked for the works and they did not rotate the tires. When I asked why I was told they didn t need it and they were trying to save me some money. Didn t want to save money I wanted the works and in fact didn t save any money when you presented the invoice

Excellent customer service! The guys at Laird Noller take the time to listen to what you want and then deliver on your expectations. By far the best car buying experience yet!

This was our 7th vehicle purchase from Laird Noller. Always the best service and attention from everyone .... sales Jimmy Brough and all those that helped with getting the paperwork in place - and of course the service guys that always take great care of me and my vehicles!

Got my car from here and absolutely love it! Worked with Griff Swank, he made the process of finding my car easy and quick! Highly recommend going through Laird Noller Ford for your next vehicle, new or used they will get you what you are looking for!

Our sales guy should have worn a mask more due to Covid 19

I was very impressed with the service provided by Laird Noller Ford. They were kind, courteous, and followed social distancing. The information I received about what needed to be done to my car was spot on with what my daughter (a mechanic) also told me.

Shawn was the most compassionate and helpful individual I have ever had the pleasure of meeting. He was so amazing, we could see the concern and care in his eyes as he helped us navigate our finances to find a gorgeous vehicle that both meets our needs and our budget. Thank you so much!!! I most definitely recommend this dealership to anyone looking for excellent service and real, honest, and caring people for the entire process.

I couldn't be happier with a dealership. I have purchased four vehicles so far and would consider no other. Same said for Service Dept. Fabulous. Particularly, Gene Glass is my go-to guy. If he can't solve your problem, it wasn't really a problem!

Don't ever go here worst service I have ever had they ripped me off four over six hundred dollars my truck was there over a month, me and my dad were working on my truck putting in a new clutch after he died the bolts got lost so I took it to Ford to get fixed they didn't even put in the right bolts stripped out the starter my trucks missing bolts underneath to hold in the sway bar and the bar that holds in the back of the transmission I will never go here again and will never bye another Ford again

Absolutely one of the best experiences I've ever had purchasing a new vehicle from the sales staff to the financing department you cannot ask for a better dealership to deal with or better people to work with ..

Was there before 7 am. Didn't realize workers don't come in till 8. Oh well!!!

I researched Laird Noller's used cars. Prequalified on line and had a follow up from Chelsea. She was very courteous and very professional. Within minutes she had talked to someone in finance and scheduled me an appointment with Rick Talley. At my appointment Rick advised me the vehicle I chose did not pass the Laird Noller inspection but he had another vehicle to show. 2006 Dodge Dakota with low mileage. I finished up paperwork in short order and met Dalton Cooney in the Business Office where I signed final documents and drove my Dakota home. My dad taught me what a person does, speaks so loud you cannot hear what is said. My experience at Laird Noller echoes my dads advice. Folks at Laird Noller walk what they talk. Robert Courtney

Walked in, met salesman Gene Glass, went on a test ride, bought a 2017 ford transit, very pleased with the experience!

Our experience with you was stupendous. We have purchased 5 different vehicles from an other dealership and didn't receive the same kind of excellent customer service in which we received at Laird Noller Ford. Thank you so much for your service.

Good environment and people, no really bad issues working things out either

Hunter Rios was Awesome, during my car buying experience!!! I will definitely be back!

Hayden Barta

Everyone we encountered was very friendly and informative. The process of buying our new truck was quick and the easiest process. No hassle at all. We are very pleased with our experience!

I had the BEST experience with Brian and his manager, Ryan. They were very knowledgeable, helpful, and not at all pushy like most car salesman. I had a blast with them, too! Very fun guys to work with - you are definitely in good hands shopping for a new or used car with them! I highly recommend Laird for your purchase =)

My car looked fantastic, like brand new! They also cleaned it meticulously! JD was especially helpful and professional! I highly recommend Laird Noller collision and body shop!

Quickly diagnosed the problem and fixed it in the same day!

Service was as expected. However the lobby was a little crowded and many customers were not wearing a mask while coughing, sneezing, and talking amongst one another. I chose to sit outside for most of my service which is fine. Maybe having some hand sanitizer in the lobby for people using the coffee station and some sort of practice to clean the lobby waiting area between customers

Professional, courteous and honest. Exactly what I've come to expect from Laird Noller.

Extremely helpful and easy to work with. Thank you!