All the calls are sent to voicemail, and it takes hours for them to return phone calls. On top of all this they pass you around from banker to banker, and absolutely no one knows how to help you, completely dissatisfied with the services from this banking location. Definitely closing account and moving on. Would never recommend to anyone!
HORRIBLE! DO NOT DO BUSINESS WITH BEVERLY BANK! Very racist establishment.
I went in to get a cashier's check because I was closing on a house, and the racist teller would not GIVE ME MY OWN MONEY because she personally wanted to know what I was going to use the cashiers check for and what type of house it is and what the location of my new house is. Is it a brick house? Frame house? Why does she personally need to know this???? Who runs this bank????
They make lots of mistakes with your bank account. All calls go straight to voicemail.
Today i am closing my account. No personal bankers were at any desks at 5 pm. Are they all on lunch? Hello? The thirsty security guard has walked from behind his desk and is literally undressing right in front of me, taking off his sweater. What in the world is going on here???? They don't have a men's bathroom for employees? It's going downhill.
If you are driving by, KEEP DRIVING! Don't go in there.
Long waits, staff is consistently rude. The way they deal with business account holders is obsurd. I can honestly say I'm there once or twice a week and and they treat you like you're first time customer who is wasting their time. I can't wait to find time in my busy schedule to pull my money out of this bank.
I also hate to review like this, but when you call their branch the response is the same.
Our family has banked with Beverly Trust and Company since it was Evergreen Banking located in the historical Evergreen Plaza. I have never had an issue that was not addressed in a timely manner. I read some of the other reviews and that is horrible you had to experienced that. The questions they ask when making a large withdrawal is mandated by the Federal Government. I know this because it happened to me. The lines can get long due to they have a lot of elderly and business clients from what I see when I am there.
They give you a small neighborhood feel. My mom banked there and now I do. They do a lot for their customers and the community.
I agree with @Theinsomniac826. Beverly Bank & Trust is a shell of what it once was. I've been banking with them for my entire life, I loved the personalized customer experience/first name basis. Now, it's a very racist and sexist establishment. The personal bankers are very cliquey, inexperienced, extremely lazy, and talked down to me. Do not do business with Beverly Bank & Trust.
My most recent experience; I went to see a personal banker, I signed in, and a group of 4 personal bankers saw the sign-in sheet, and continued walked out to go to lunch. I waited more than 30 minutes and 30 minutes of no interaction, I was so angry I walked out. I returned later in the afternoon and my banking concerns were answered in mere minutes! I later went to the teller to deposit money, I wanted to have a teller that was experienced so I requested the one lady that I know for a fact that is competent. The young teller said, "Sorry she is closing out, I can take care of you instead I am closing out too." I made a simple transcription error on my deposit slip and the teller told me that it was easier to not make the correction and simply not deposit the extra money that I inadvertently forgot to mark down. My bad experience is not an isolated incident, I've experienced poor performance before but not like this.
I have several accounts that are tied to my bank account (direct deposit/paypal/etc...). I will be closing out my account as soon as all accounts are switched over to a better bank. I will be bringing a male relative who is experienced in the financial sector to ensure no mistakes are made for when I close out my account at Beverly Bank & Trust. I DO NOT TRUST that the personnel at Beverly Bank & Trust to be competent.
I'm in and out, everytime in 6 minutes flat, masks "REQUIRED" and social distancing and staff/tellers are super helpful and certious.
I love this bank because they help me with some of the things that I need help important things then I just open a savings account and it you know it s perfect I never had any problems talking to anyone over the phone or at the bank this is a good bank to open an account with I think I ve been with them like almost 3 years or more I have any problems no issues I will refer people to this bank not theses bank chase bank,53 bank ,bank of America etc
Terrible with customer service highly disappointed in a hometown bank..
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