Tim Tim Review of Laird Noller Ford
Brought my 2017 Ford Explorer in for front end sha...
Brought my 2017 Ford Explorer in for front end shaking. Had 3 alignments done and was told it was a tire problem. I put new tires on it Monday and it still shakes. I asked Ford to find out the problem. Dropped it off at 7 am. 2 pm rolls around and I haven't heard anything so I text the service team. No response, I called at 2:30 and spoke to Rollie. He states he got the report after lunch and says it is a bad tire after doing a road force test. I go pick up the car he states it is the front RIGHT bad tire. I asked several times are you sure it is the right and not the left from alignment printout it states LEFT. He said it is the RIGHT. Ford states that the tire shop should pay for your bill since it is a bad tire. I was charged $75 to confirm that the car shakes. I was not given a road force printout. I take it to the tire shop and they say it is not the RIGHT tire, it is perfect. Problem is the LEFT front tire. Tire shop says why were you charged from Ford to confirm what you knew. And why didn't Ford spin the tire quarter turn to fix the problem. Ford charge me and did NOT fix the problem. I got tire shop and FORD and the phone together so they could blame each other. I paid FORD to fix the problem and they did NOT and I was not given a road force printout which they told the tire shop they gave me. FORD never gave me a printout, just a blue receipt paper. They had my car for 7 1/2 hours and didn't fix the problem. My are you ASE certified and can't fix the problem? Are they photoshopped?
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