Kendall Toyota, Lexus of Kendall Review

Very rude if you don't speak Spanish. I'm there costumer and never going back again

I am very happy with the experience at the Dealership. I would recommended to anyone.

I haven t bought a car in nearly a decade because it s such a headache and I avoided it for several years. Today I went went in with minimal expectations and I got super lucky because I got an amazing team to help me pick out my dream car. I initially called and got Eivys and she was super accommodating and pleasant. When I arrived she assigned me to salesman Mario and he was THE BEST. (He reminded a lot of my dad) He was very patient with me and I never felt any pressure to buy anything. Also, his English is perfect. I couldn t be happier with the service I received from these two today. Happy car hunting!

Poor experience here. Salesman not knowledgeable. Sales Manager dishonest. Pricing changed several times. High pressure. Attempted bait and switch with the vehicle, then claimed they only sent a sample vehicle so I could see color combo and had a cheaper car on bill of sale. Every stereotypical car dealer nightmare. Called JM Lexus from the lobby, they had a deal worked out and approved in an hour and are delivering my new car tomorrow.

Car salesmen have a negative reputation but William Corredor was the best. He listened well, addressed questions and concerns promptly. Purchasing my 2019 Highlander was smooth and positive experience. Thanks William!

Kathy Reed

Going above and beyond for customer satisfaction, value, and service. This us my fifth lexus and couldnt be happier

Thank you jose garcia the service of you give me was exeptional is my second car i shoped with he,is very professional and good person and thank you to final manager juan soto is very professional.

Jose A Garcia helped me with my first Lexus and it was a amazing experience buying a car from him, he is very professional and helpful. I highly recommend him. Lovely experience

This is my I think fifth car I have purchased from Lexus Of Kendall. Yesterday when I went in for service I found out I have a new service rep, Harry Reyes.Harriet was the best rep I have had for any car I have had with Lexus Of Kendall Service. He was available, communicative and the most pleasant repI have ever had there

Second time leasing from Lexus of Kendall, very pleasant experience. Tom Butler is a responsive professional and makes doing business a breeze. Thank you Tom!

I want to thank Kendall's Lexus seller Leonardo Guzman for the attention he gave us and their help in acquiring my daughter's new Lexus. We are very satisfied.

I was in the market for a new car after having been with Audi for over 10 years. I was sent to see Patti Warman at Lexus of Kendall and my experience could not have been better. Patti was both sincere and knowledgeable, and she found me the car I wanted at the price I was looking for. She, and the team behind her, made the process seamless. Leasing/Buying a car is always time-consuming and stressful, but I felt comfortable and confident with my choice.

The worst experience!! My wife bought the car but she doesn t get the title. We tried to call the dealer but no one answered the phone. Stay far away from this place

Gentlemen, be careful when you check out their cars because the staff steals and they say that you sign a paper saying that they are not responsible for the things in the car and the manager Ivan Martinez says it is a lie that what you want is May his money be returned. but in such an exclusive dealer of good quality, one does not think that he will be robbed. I think that it is not about silver, if not about security, about responsible people and that one trusts a dealer of that quality and does not have the security of the personnel as it should be. There are thieves always check the Cuban cube with an oversized tendril. It was a perfume today but tomorrow it can be a rolex to any other customer or something very expensive and they won't realize it. Thank you and I feel super bad.

Jose A Garcia. I had the best experience he will get the right deal just for you. he was very attentive and a very nice person.

Fernando was very helpful and the staff had great hospitality. Very positive experience.

I had the pleasure of working with Edwin Obando and Juan Soto, they were exceptional!!! This is my second Lexus and they have been nothing less than great. I highly recommend seeing Edwin Obando, he is patient, caring, knowledgeable, A+++ service. Please do yourselves a favor and go see him if you ever plan on purchasing/leasing. Thank you once again Edwin and Juan! May God Bless you both always

After Reading the Change of Price from another reviewer by $1,100 more than the Agreed Price
I WILL GO TO ANOTHER DEALER.
YOU JUST LOST A SALE FIR BEING DISHONEST!
WIll try JM LEXUS
Will tru LEXUS of PEMBROKE PINES

NOT KENDAL

Mr. Frank Hebbert is friendly and professional he makes me feel comfortable when buying my vehicle. I highly recommend him.

Worked with a gentleman named Joe Garcia. Very professional and transparent when working with him. Highly recommend this dealership if anyone is looking to get a Lexus car!!!

Great service! Luis was so attentive. This was a routine maintenance and he was so lovely and accommodating. Received a loaner car in minutes and was on my way to work. He communicated exactly when the car was ready. Very happy with this experience. This is why I came back to Lexus of Kendall.

Great experience. Mario was helpful,kind and dedicated!

First time getting a Lexus and I was pretty impressed with their Service Department . They were able to accommodate an appointment the same day I called to installed Apple play in my 2018 NX. They were very friendly and mindful of my time (which I appreciate a lot). I only waited for about an hour. A big shout out to Marylu Acosta. Thank you so much for everything! You are the best!

Santiago was a great salsa man. If you re in the market for a Lexus, ask for him. He will take good care of you and help you walk out happy.

We called about an advertised vehicle and were told it was still available. I mentioned we were over an hour away. We made an appt. Gave our number. Received a text 10 min prior to our appt to make sure we had the address. When we walked in they said it was sold. Obviously it was a scam to get us in the door. We are extremely disappointed.

Patty Warman is a consummate professional, a straight shooter who made leasing a Lexus a pleasurable experience. I cannot imagine ever dealing with anyone else.

Great experience leasing my new 2020 NX 300 F Sport at Lexus of Kendall. Thank you Alex Valdes for your professionalism. Strongly recommend!!

I really feel that anywhere where I move in the area of Miami I will always bring my Lexus to this Lexus dealer. Love the personalized attention I get in here and I don't have words to describe how awesome Alfred is to me. I would totally recommend it!!

they would help you. buy a car and they were very honest stead of selling you a car they told me to wait to fix my credit a little bit so they can give me a better deal who does that today kudos to them

I'm in the customer service business and wanted to share that there is no place like Lexus of Kendall. So many Lexus dealers to choose from in South Florida but when thwy treat you right and are professional just no better place to go. Fernando Valdivia is my new service advisor and is great. A good pick up for service department to have him.

Great experience, Angel my salesman make the process Easy and smooth.

What a great experience with Oscar Gaitan. Since the moment we walked in he has been able to help us with getting a great deal! Super friendly and made our process even smoother! Awesome customer service !!!!!!! Ask for Oscar! You won t regret it :)

Just picked up our 2nd NX today. Process, Price, and Service from the entire team was incredible!!! It was great to see that 3 years after our 1st Lexus purchase my original sales professional SHAKILUR "SHAK" REHMAN was there to help us again and make the purchase extremely easy and smooth. GREAT JOB!!!

Santiago Gervacio is great at what he does. He s friendly, knowledgeable and provides a great customer service. Thank you Santiago!

Santiago Gervacio,is an amazingly attentive
Person. He is very comfortable to work with.
I appreciate his honesty about my particular
Situation. I left with more knowledge. I then returned a couple days later an only would purchase a vehicle with him. I adore my car.
Thank you

Jose A Garcia Excellent experience, he is the best salesman , highly recommended

Communication needs to be better. I am be told one thing then it changes. Made an appointment for 7am Monday morning and still haven t got my car back and today is Friday.

Very unpleasantly aggressive sales tactics. Don't let your guard down around them. I got a better deal at another Lexus dealership, but I would have paid more just to not deal with the people at Kendall.

Victor and Miguel in service were very helpful and kind. It s nice to go to a dealer and be treated well! Thank you.

I have bought several cars throughout my life and I have to say that Alex Valdes provided the best car buying experience that I have ever had. Alex was professional, knowledgeable of the Lexus products, and he was patient during the entire transaction. The sales manager was sympathetic to the fact that my son had been at the dealership for a while, and he ensured that we left in a new vehicle the day of our visit. The team at Lexus of Kendall gained a customer for life!

My grandfather just got a car and he s thrilled with it. Patty Warman showed him all the features and was patient with him through the whole process.

Frank hebbert was very polite and helped me with all my needs at this location at this Lexus. Thank you!!

I visited Lexus of Kendel in February thinking about an SUV purchase and was introduced to Patty Warman. Patty listened carefully to my needs and spent a lot of time with me. Patty really knows the Lexus products and was able to show me a variety of options. I had a feeling of trust and partnership when I left the dealership. I decided not to make a purchase at thiat time. When I did finally make a decision 8 months later I called Patty right away and she exceeded my expectations every step of the way. Patty's enjoyable personality is straigt forwad and honest while at the same time she does not pressure the customer. When I worked with Patty I felt welcomed, valued, Respected, heard, and understood. I LOVE MY NEW LEXUS! I highly recommend Lexis of Kendell if you want a fantastic customer service experience. Ask for Patty Warman!

Excellent service and friendly, respectful and honest

I had the most wonderful and welcoming experience at Lexus of Kendall. I was attended to by Mr. Edwin Obando, which his professionalism and attention to detail is bar none! He handled everything for me electronically, showed me numbers and figures and not one dime changed from his estimate to final numbers. I only went to the dealer to quickly sign the paper work, test drive the and he went as far as setting my phone up to the car and teaching me all the little tricks my new RX 350 came with. If you ever visit Lexus of Kendall ask for Edwin.

Thanks to Mr. William Corredor for his help, his patience in explaining every question, excellent attention, delighted by his service.

I have been a Lexus customer for 15 years. Alex Valdes is a new breed of salesman, a gentleman true to his word, he put my interests ahead of his own. No pressure. As he puts it " Stephen my job is merely to get you all the facts so you can make an informed decision" love this place...

Thank you Leonardo for the great and fast service! This is the 3rd car I get with him and The experience gets better every time! Very efficient, Great attitude I would definitely recommend buying with him.
Makes the buying process seamless.
Leonardo Guzman

I recently purchased a use vehicle and was extremely pleased with the service and professionalism I experienced. I was helped by a young man - Yussef - who took a lot of time to listen to our needs and make suggestions. We visited 5 other dealerships before coming back. Yussef helped us find a car that met my family's needs, within our budget, and went that little bit of the extra mile in some added 'incentives' to make sure we left there very happy. It's my first experience with a car dealership in Miami where I felt please with my purchase and would gladly recommend this place to friends and family.

Amazing customer service, and always looking to make deals with you to take home the car.

I leased my IS 250 from lexus of kendall. The dealership is AMAZING. Everyone was super nice. The guy that helped me was Angel, he made sure my payments were as low as he could get them. Thank you so much lexus of kendall!!!

My service advisor was Luis Rivera and he was extremely accommodating and efficient during my visit. It's a relief to find such a professional and trustworthy service advisor. I rarely write reviews but feel the need to give due recognition and credit where due - based on my experience I would commend Luis Rivera to anyone!

I thought I would be able to rate higher after I received my vehicle, but I'm more dissatisfied after delivery. I'm in Texas and I bought a 2007 Lexus sc430, sight unseen, that was delivered today. This entire process, that started prior to hurricane, was unpleasantly long. It wasn't until my sales person was ready to close the deal, then he became impatient. NOW, I see why Lexus of Kendall wouldn't disclose the inspection I requested repeatedly. It was an act of congress to get pictures. I sat down in the car immediately after the delivery and discovered it was filthy, low on gas, and wouldn't start, mind you, I paid a dealers delivery fee of $899.00, which states "these charges represent costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles and preparing documents related to the sale. Also, I paid $498, an electronic registration filing fee, on top of the delivery fee. So why couldn't I get a copy of the inspection prior to buying and a clean car with gas since I paid for it. Worst Lexus buying experience ever and this is my 3rd Lexus. I'm sure there's more issues I will find once I can drive it and have it inspected by Sewell Lexus in Fort Worth. Did I mention the finance guy told me "don't be nickel and diming me, I gave you a great deal" when I called him to go over the contract I received in the mail. I was appalled by his comment. There's more but I'll stop for now.
Priscilla Littles(I'm so angry )

I purchased a new Es 350 Fsport from Edwin Obando on December the 22nd. I want to thank Edwin Obando for the great service he provided me and my family with. As i had called him the day before and told him what car i was looking for he had the car and paper work ready for me just to come in and sign and drive away with my new car.Thanks Edwin for the great and prompt service provided.

Turned in my car for service. I was told it was going to be done in 2 hours. Pleasantly surprised it got done sooner. Very prompt service and detailed inspection form. I greatly appreciate it.

I was quite content with the outstanding service Lexus delivered. Daylor was quick and helpful with getting me the part I needed and Harry was extremely great at assisting me with my cars service needs. The time itself was surprisingly fast. Definitely recommend and would come back to get my Lexus serviced here.

Excellent customer service ; our third Lexus lease with Mario Alves

Terrible Customer Service. Especially The Consultans I will Call them Sales rep. Here's what happened to me. After finishing paying my Lexus RX 350 my Dashboard was cracked . Fortunately I've receive a letter from the Lexus company saying that "I can go to any location" and receive free service to repair my dash. I called the Lexus Customer Service number and they were very friendly. They told me I don't need to make an appoiment for an inspection. Only when the aragments for the replacement. I went to the office in the morning with my three months old baby and I was waiting for a person to see my car and do an inspection the first thing this guy told me is that I don't have extended warranty. (A sales technique, not an inspector)
Lexus Customer service agent said that I can get the car fix and that I don't have to pay a penny for replacement because it's a recall in all 2006-2010 models. Seven months since my visit To Lexus of Kendall 10775 S Dixie Hwy, Pinecrest, FL 33156. And I have not receive a response. left several messages. And not response From this Company. Mr Llerena said that He wilI call me in three months to let me know when the Dash arrive... That was 8 Months ago and I still waiting for the call back I left messages on his cell phone he's and he doesn't response I try to call again and different times and they for nobody answer. so my horrible experience. I would not recommend to car dealership to any friend or family.

Im very happy with the service I have received. Edwin Obando is always my point of contact and is always very helpful. Even after he sold the car to me, I have contacted him for assistance and he is always willing to help.

Very pleased with the purchase of my nx 300 thanks fredy cork very attentive and professional I recommend them 100% thanks

Thank you Alex Valdes and the Lexus of Kendall staff for a wonderful experience leasing my 1st Lexus NX 300.

Great experience as always at Lexus of Kendall. Thank you Jose A. Garcia for your guidance and patience. I love my new car!

Isaac Glosson in the Service Department cares about his customers. He has been with Lexus of Pinecrest for many years. He follows up with you after your service appointment and will even come in on his day off to check up on things. We had some paint peeling and he found a way to have it covered under the warranty. We always request Isaac as our service advisor because he is truly a pleasure to deal with.

Leonardo Guzman had excellent attention and spectacular service. I recommend it 100%

Jose A. Garcia was very attentive and helpful. He went out of his way to provide me with my needs and wants of an automobile. I m am extremely pleased with my new car!

Originally, I didn't know what car I wanted but after walking into this Lexus dealership my mind was clear. It made a really good first impression. I was politely greeted by salesperson named Felipe. I told him my car situation and he was understanding and told me not to worry that he was there to help. It made the experience of going to the dealer more enjoyable. Being a first time buyer, I barely knew anything and he took the time to sit me down and explain everything to me. Service: A+

Excellence is priceless, and every time I need a car salesman I look for Edwin Obando (Lexus de Kendall). I have already bought 3 cars with this seller and I do not hesitate to refer customers. Thanks Lexus ... thanks Edwin.

Thank you William for the great service. Very kind, informative, and patient throughout the entire process. Very happy with my purchase!

I want to thank seller Leo Guzman and manager Cairo Justin for helping me with the Lexus of my dreams. I recommend them, they are very professional in their work and I felt like family.

I cannot even begin to describe how amazing our salesperson, Patty Warman is. She is patient, kind and so knowledgeable. My husband is quite particular, and there was not one thing he wanted that Patty did not deliver on. I have had many cars over the years, but I have never worked with anyone as competent as Patty. She was never pushy and made our entire experience at LEXUS a pleasure.
LEXUS OF KENDALL is so lucky to have Patty as an employee.
Thank you
Vickie Kane

Alejandro llanes Thank you for your attention and advice. You helped me a lot to buy my car. Thank you for your service.

Had a wonderful experience with our sales person Jose A. Garcia.

Spectacular attention and very good energy among all the boys from the managers to my salesman Alejandro Llanes I highly recommend this place

Jose A Garcia. Very Profesoonal, efficient and attentive.

Thank you for your attention Angel Fuentes excellent

I have just purchased 2018 Lexus NX 300 in LEXUS OF KENDALL thanks to Angel. I am very satisfied with your service and Angel is excellent and very helpful.

Went in to get a standard oil change on my wife's car on Saturday and was really taken back by the special treatment we received. Aside from everyone doing their best to abide by the new social distancing rules the dealership was super clean and I was in and out. Bernie at Lexus of Kendall is always servicing my cars and without me asking for anything additional he takes it upon himself to make sure all aspects of the car are on point. Considering my wife waits till every light in the car lights up like a concert before telling me to take it in this is important. Lol. (Lexus that was an exaggeration of the truth used only to illustrate how Bernie takes care of even things I didn't think of. lol). When we received the car back sooner than anticipated it was Cleaned, tires rotated, tank topped off and oil freshly changed. Thank you Bernie for always being attentive and taking care of our family's Lexus appointments with professionalism and care.

I received excellent service from product specialist Patty Warman and Juan Soto in finance. They are unbelievably personable and beyond knowledgeable on all products and services. Patty was very detailed in teaching me the vehicle s latest features she even took the time to telephone me about an hour later to check up on me and my drive home. I highly recommend Lexus of Kendall their attention never disappoints. They earn your trust the minute you walk into the door.

I just bought my second Lexus from here and have no complaints , DEAN is awesome , finance guy is pretty cool to deal with , didn't have to spend an entire day within a few hours I was done and driving my new Lexus .

They have the worst customer service I ve ever dealt with .they screwed me on a used Range Rover I got from them .
Knowing it s a lemon they still sold it to me .car was making rattling noise under the hood after 2 month of having the car . i went back few times to complaine and the kept saying oh it s nothing it will go away .i had a warranty for one year they never fixed the problem finally the Engine blows .15 k to replace from another company not Land Rover .they wanted 24k .are u kidding me !!!! i Blame my self for trusting them but I don t recommend anyone trust them .take my word for it .on top of it they destroyed my credit since I didn t have the money to fix it . So I just called Toyota financial which I had excellent credit with and told them to come pick up the car ..if they look up my name they will know exactly who I am .
I have my own Business for many years I would never do this to a customer simply disgusting .

Victor from the service department had exceptional service and professionalism. He kept me updated on my vehicle the entire time my car was in service. He even taught me a couple new things about my vehicle I did not know about (I ve had it for 2 years, crazy I know!! ) Thank you so much Victor !!!!!

Parking is horrific. The salesmen was rude. I'd rather take my business back to West Kendall Lexus.

The worst experience in car buying of my entire life. I purchased a 2012 BMW from Edwin who sold me a car that had engine problems and they covered it up for the sale by resetting something in the car. He was not even kind enough to make sure I purchased an extended warranty to help me even just a little, but he could not even do that. After 20 years in the business you would think he would have some conscience but he did not. It doesn't end there though. The finance guy Duglas sold me a maintenance package that was useless because it's a Toyota/Lexus dealer and they cannot service BMW's. I found this out a month later when the check engine light came on and a huge whistle in the engine came on. Don't TRUST ANY OF THEM. I made a complaint with the BBB and I am trying to get the Channel 7 news to make news special on dealers just like this. Did you know that the guys in the service department in Lexus all earn by commission? Which means that they may be telling you your car needs something it does not just to make their paycheck for the week. I will NEVER buy a Lexus and I will NEVER buy a car from these losers.. Not sure how they sleep at night!

Very disappointed in Lexus of Kendall. They did a great job bamboozling me and now I'm paying the price. A deal was agreed upon and they did not fulfill their end of the bargain 2.5 years later. It's been such a mission getting this cleared up and they will not make this problem go away. For four months they've been giving me the run around. I will never step foot into this dealership ever again. Once my lease runs out there is no way I'll buy another car from this dealership again. Thanks Eduardo for making my life hell. Never again! If you're reading this be very careful shopping at this dealership. Just look at all of the negative comments on their yelp page. I'm not the first person to write negative feedback.

Once again, Lexus of Kendall and Patty did an excellent job of accomodating me in the pandemic by doing my lease buy-out completely from the comfort of home. I digitally signed, took photos of the odometer and my DL and that was it! Thank you Patty and Lexus of Kendall for your flexibility and accomodation!

Victor Rodriguez is the best service representative. I have been a Lexus customer for 12 years and have always received the best service. Lexus for life!

Going to keep doing business with Lexus moving forward the receptionist was friendly and Hucu Willems helped me out a lot.