Priscilla Littles

Review of Kendall Toyota, Lexus of Kenda...

I thought I would be able to rate higher after I r...

I thought I would be able to rate higher after I received my vehicle, but I'm more dissatisfied after delivery. I'm in Texas and I bought a 2007 Lexus sc430, sight unseen, that was delivered today. This entire process, that started prior to hurricane, was unpleasantly long. It wasn't until my sales person was ready to close the deal, then he became impatient. NOW, I see why Lexus of Kendall wouldn't disclose the inspection I requested repeatedly. It was an act of congress to get pictures. I sat down in the car immediately after the delivery and discovered it was filthy, low on gas, and wouldn't start, mind you, I paid a dealers delivery fee of $899.00, which states "these charges represent costs and profit to the dealer for items such as inspecting, cleaning, and adjusting vehicles and preparing documents related to the sale. Also, I paid $498, an electronic registration filing fee, on top of the delivery fee. So why couldn't I get a copy of the inspection prior to buying and a clean car with gas since I paid for it. Worst Lexus buying experience ever and this is my 3rd Lexus. I'm sure there's more issues I will find once I can drive it and have it inspected by Sewell Lexus in Fort Worth. Did I mention the finance guy told me "don't be nickel and diming me, I gave you a great deal" when I called him to go over the contract I received in the mail. I was appalled by his comment. There's more but I'll stop for now.
Priscilla Littles(I'm so angry )