Kendall Toyota, Lexus of Kendall Review

Amazing experience at Lexus of Kendall. Thanks to Alex Valdes I was able to lease a 2020 Lexus UX 200. I am very grateful.

I am happy with my purchase. Edwin was an amazing help! Definitely going to come back with my husband so he can purchase his car with Edwin.

Had a wonderful experience with service advisor Victor Ramirez. Very kind and very helpful, even when it ended up that I wasn t getting service done! 10 stars if I could.

Great experience. Almost like drive thru service. Did everything online and over the phone and just dropped off my old lease and picked up my new one. Thank you Geovanny Tapia!!! The most pleasant car experience I have ever had!!!

My previous Lexus lasted 14 years without a repair other than normal maintenance, and I would still be driving it (a 2000) if not for being hit by another driver which totaled my poor Lexus. This is the reason I would settle for nothing other than a Lexus on my last purchase. Lexus is always very responsive to any issue I might have.

Scheduled a last minute appointment and was able to see a technician right away. The Lexus rep Victor was great and kept me updated on everything they were checking on the car while I worked in the lounge area. They were able to identify a very odd problem with my car and get me back on the road quickly.

All staff is very professional..friendly..nice lounge area service was done in a timely manner

This dealer was my last visit of the day as I am shopping around for a car. The salesman was very pleasant, I thought this would be the dealer I purchase the car I've been looking for because of him. Until the ruthless shark in the suit came out. First he gave me a story about how they have been trained to make customer experiences better by asking customers what they dislike most about dealerships etc. Then when we started the negotiation process, he was very pushy for me to sign that same day even though I told him multiple times I'd like to wait for other dealer's responses. The fair offer that I gave him said couldn't be done because the dealer would be losing. But as I was leaving he said too bad, he could have offered me an even lower payment than what I had offered to pay but to leave and not to waste his time. So much for improving customer service. That is exactly what customers hate about car dealers. Maybe he needs some more training.

Thank you so much to Angel Fuentes for his help. Very satisfied with his approach, gentleness, and knowledge of his profession. Will, without doubt, refer him, and the place, to friends.

My experience with Lexus of Kendall was the best experience I have ever had at a car dealership from the salesman Jose Garcia and the manager Jordan Malvarez were very helpful in selecting my car, thank you and Cudo to both, GREAT JOB

First it was difficult to get the appointment with the adviser I wanted. Finally after a work around it happened.

The concierge that receives you on arrival is prompt and pleasant. Disinfected the car before sending to the mechanic. Al wearing masks.

Reception was fully staffed.

My service adviser is super pleasant and took my car sooner than I expected. Gave me a great price for the service which no one else seemed to be able to do, TPMS sensors reprogramming.

Couldn't get a loaner. That was a little disconcerting because when I arrived to get my car there were dozens of loaners for the picking. Maybe there were none when I arrived. Now I know where to look. I was advised by the setter lady ahead of time that it required more planning to get one. I was offered a paid Uber to go get my car but on COVID19 time I declined.

What was supposed to take less than an hour turn into about five. I don't mind if it takes the whole day if I'm told that up front.

Payment was prompt and pleasant with the usual over charges which never seem to stop surprising me.

The car washing was not great but at 20:00 hours didn't look bad with shinny tires. No vacuuming inside.

The little snafus is why I gave 4 stars. Maybe is CORONA time?

In the end my repair was performed and my TPMS system is working again.

The only technical issue I'm concerned is that I didn't get s heads up to a missing lug nut. I knew but they didn't know I knew.

Would I come back again? Probably yes.

I took my car to the Lexus of Kendall for a service and I had good experience, they give a perfect costumer service, they are very kind with the costumers, especially Mr Luis Rivera. I definitely recommend this place .

Don't buy any parts through their online parts department, they will never respond to any of your phone calls. Have made five calls asking to confirm order status and no one answers.Good luck.

Excellent service, and incredibly helpful! The absolute best place around.

Would appreciate if the proper mask wearing is enforced. Saw several customers shearing a mask below the chin or with the nose out. For the safety of all.

Worked with Mario Alves who was so great! Hope he is around next time we need to visit.

Jose A Garcia very pleased with the attention. This is the second car that I have bought in this dealers, good experience. I recommend it 100%

Very happy with my sales advisor William Corredor for their attention and care during the purchase of my new car. SIn doubt an attention like few, I congratulate you for having such high quality personnel.

What a beautiful facility. Unfortunately, the quality of service does not match its appearance.

Jose A Garcia was an exceptional sales representative. Very professional and took his time with me and my purchase. Highly recommend!!!

I come from Cuba 1996 I buy my first car 1998 I open my first clinic in 2001 I just buy a new Lexus from Alex Valdes. I love this country, Alex Valdes, and Lexus of Kendall they make my dreams come true.

Excellent service, pleasant atmosphere. Mr. William Corridor is an excellent seller. I thank you for your patience and guide when making my purchase

This place uses highly misleading advertising and fast talking salesmen to try and sell cars. I would suggest that you call for pricing before you waste your time and drive there

Edwin Obando was extremely helpful. Customer service was amazing, in love with my new car!!

Very pleased with your services, excellent work and very grateful to Mr. Geovanny who is careful with his work, thanks Lexus.

The entire staff at Lexus of Kendall were friendly, informative and professional. Our sales consultant, Claudio Asbun, was amazing. He was able to address my every question and concern and was never pushy. We greatly appreciated his kindness and demeanor. This was the best car buying experience I have ever had! I cannot recommend Claudio and Lexus of Kendall highly enough.

I came in completely lost and not knowing what to buy or even where to begin. I was immediately greeted by a sales man Felipe pereira who quickly calmed my nerves. From the get go my experience was great.. they make you feel comfortable even providing water and coffee as if you're VIP. He asked everything I was looking for and even what I didn't want. We were able to find the perfect car the exact way I wanted. the experience was so great that I recommended to a friend to go in and buy their first car as well. They received the same VIP treatment and service. 5 stars all around!

Gracias Javier, great Seller ! por tu excelente atencion, pausado, amable y atento. Great team at Lexus Kendall , The manager, the lady in the insurance department and Juan financial manager ! very comfortable and respectful people to be around in this deal !
Got my new Lexus 300 NX 2019, smooth ride !

Absolutely the worst experience in my life, I m never leasing a Lexus again; Lexus of Kendall is by far the most unprofessional car dealership in all South Florida, their embarrassing and inappropriate staff have driven me away from Lexus and into their competition.

Eduardo Solis and Javier lacayo are the best of the best!!!!!

We were leasing new NX300 , had the best experience
I m in the car business and I likes professional service that was provided at Kendal Lexus . Thank you guys
Keep it up A++++, I got the SUV my girl wanted and the price that was excellent
Thank you again

Coming into a dealership is always a hassle. It s headaches and uncomfortable pushing and sometimes feels like you re walking into a shark tank. When I came into this dealership though I was greeted by my sales person Shakil Rehman. He helped me narrow in the the car and package I wanted and was an extreme help. Would definitely be having my friends and family come to him.

Getting a new car could be such a headache when dealing with the wrong people. Thankfully Lexus of Kendall has Edwin Obando, if you're in the market for a Lexus I highly recommend him, he's the best Sales Representative I've ever dealt with. He made sure my first experience dealing with Lexus went amazingly well, he was very informative and very patient. He took the time to explain everything but at the same time made sure the paperwork process was not getting delayed. I'm so glad I got the opportunity to do business with him.

Fransisco Valdiva was courteous, helpful fast and friendly. He took care of me right away so I could make it to work on time.

Frank hebbert was of great help . He made me feel comfortable with my new 2020 lexus. I give him 10 stars if I could!!

Rude and unprofessional staff, especially a person named Rina Ramirez, who is ironically the person you experience when is time to make a new leasing decision.

Search different dealership options when leasing a Lexus vehicle, otherwise you will be remembering this post when encounter their customer service.

I came in for an oil change for my 2017 and left with a 2021! Claudio helped me and made sure I got the next car I wanted and made the purchase very easy and smooth!

Very professional, excellent service. Everything very well organized and an exceptional customer service protocol.

Really good service very professional Alex Valdes good really good service

Very proffesional staff and they had all the patience in the world with me. 100% recommended. It was a pleasure doung business with Christopher Hayek, Shakil and Robert from finance. Thank you guys

Worst car buying experience of my life. I had so many issues that I dnt even have the strength to write them all. I wouldn t recommend anyone purchase a vehicle with them. I mean that from the bottom of my heart!

I called several dealers to shop around for the new 2020 Lexus 300 Fsport and Jose Garcia was definitely the friendliest and he was able to beat everyone s offer. He got me exactly what I wanted and provided great service. If anyone is in the market for a Lexus I suggest you visit Jose!

I had a terrible experience at the Lexus of Kendall. I turned in my lease early in September and purchased a vehicle the same day. I was told when I turned in my lease that I would not be held responsible for any outstanding balances. I received a bill from Lexus Financial two months later stating there was an unpaid payment and was due within a week. I called Lexus of Kendall several times, sent emails, and NO ONE has called me back ( it's been two weeks now). I regret purchasing my vehicle at this location. The customer service I received initially when I was purchasing a vehicle compared to how they're treating me now is mind blowing. I will not be coming back for any future appointments. I am a loyal Lexus customer and will be returning to West Kendall of Lexus where they value their customers.