Kaseman Review

Thank you to the night staff at Kaseman for treating my husband Vincent this last Thursday. He had been treated there before so they knew that it was serious. They got us in right away and the female doctor on duty really listened to us. He was treated there until he was transported downtown and just got out of the hospital. I cant thank you enough.

Michele and I go there alot for their coffee it is "Starbucks" and they also have tasty desserts in the cafeteria (and WIFI)

Rude Check-in Lady Clerk, didn't check what her name was but was disrespectfully raising her voice almost close to yelling and we could hear her clearly. She also didn't smile and kept frowning giving a sarcastic look.

Very Nice and Somewhat Fast when it comes to the waiting room. They do their very best on getting you seen by the Doc, you'll get In and out depending on what your being seen for n how long youve waited.

Do Not come too this hospital! Complete waste of time. My wife messed up her knee and couldnt walk so we came to the emergency room and waited over 2 hours too be seen, only for them too give her a bandage and crutches without telling us anything. They then instructed us to visit the orthopedic hospital Monday to have the mri and figure everything out. We asked several times if we needed an appointment and they said No it is a walk in clinic. Monday comes and my wife limps down our 3 story apartment only to find out they only take appointments and they dont have openings for the next 4 hours. DO NOT waste your time here. These idiots do not care about your health at all.

Worst hospital you would ever go to. Especially for your children. They dont care about infants at all. Dont take your kids here. They dont care if they need Ivs.

It was hard to see grandma like that, but a few things stuck out to me as someone in the medical field. I appreciated that they arranged all of their IV's and tubing in a way that was minimally intrusive and that she was allowed to maintain her dignity with tidy blanketing and positioning. This meant a lot to me. They might seem like small things but they all add up.

Kept me in the ER waiting room for 2 hours without pain medicine. I was literally screaming in pain and the nurses walked right past me. I was there for 7 hours, and they only gave me info in the last 15 minutes. They misdiagnosed me as well.

If I had known how bad this hospital was i would've sucked up the pain and had the ambulance drive me to UNM even though it was the farthest away.

Very nice staff from triage to ER docs, nurses & techs; no complaints. They were very attentive and everyone was friendly.

On Wednesday evening(8/31/16) at about 6:30 I brought my husband in to the ER. He had come home from work vomiting and sweating profusely while screaming in pain- he could barely walk. I thought I was going to have to call the ambulance but I got him into the car. After walking into the ER facility at Anna Kaseman, my husband went to the bathroom and collapsed. I frantically went to the front desk and was greeted with someone who literally rolled their eyes at me and pointed to a wheel chair in the waiting room. After getting my husband into the wheelchair and pushed out to the check in line, a woman came in, walked herself to the check in counter (not in the amount of pain my husband was in) and they checked her in FIRST!! My husband sat at the check in window for what seemed like forever, screaming in pain. I got pretty angry and told the women at the front desk that he was in A LOT of pain and I'm scared his appendix has ruptured... again, they rolled their eyes and told us to wait our turn. I told them it was our turn and that they took someone who came in after us before us! They ignored me. It wasn't until my husbands spasming got so bad he was literally screaming and almost falling out of the wheelchair that the person behind the front desk finally got up to check us in. While my husband was having this intense, very scary episode, the nurse or tech taking his vitals GOT MAD AT HIM FOR NOT HOLDING STILL. After getting checked in Dr. Tarver apologized and handled the situation beautifully. Turns out it wasn't a burst appendix, it was a kidney stone--- thank God nothing that required immediate OR attention because the front desk at Anna Kaseman could have killed my husband. The nurses and doctors are great if you can get past the front desk to see them. Word to the wise: if you have a REAL severe emergency that requires immediate attention DO NOT TAKE YOUR LOVED ONE TO ANNA KASEMAN.

All the staff in cdu were professional and wonderful. I would recommend kaseman every time.

This was an absolute worst experiences in all of my time dealing with Presbyterian Hospital. Never in my life have I been treated so disrespectfully by a doctor. First of all it took them 6 hours to do absolutely nothing. The wait time was not horrible, it only took them an hour and a half to put me in a room. However the other four and a half hours not one thing was done until the last hour. Two separate doctors came in to check up on me after a vehicle accident. Not one x-ray was taken, not one CAT scan was taken. I am still in pain they wrote me a doctor's note 3 times incorrectly. I don't know how a doctor that spent eight years in school could have such incorrect grammar. What kind of doctor writes with a pen over her mistakes in a types document instead of just retyping the doctor's note. Thanks to these doctors my boss now thinks that I have plagiarized doctor notes. I was supposed to be out of work for 5 days, my boss called to verify the doctor's note and the doctor renegotiated what the doctor's note said and instead of being out for five days I was only out for two days, still in very bad pain. I was prescribed no medication whatsoever, and the only things that the doctors did while I was there was put a stethoscope to my back, have me breathe a couple of times, and send me on my way with an aspirin and Tylenol. I have been a customer of Presbyterian since I was 6 years old, I am now 26. Do yourself a favor and find the new hospital completely because Presbyterian service is going down in service. By the way my own doctor refused to talk to me and specifically told the nurse to tell me that she was refusing to talk to me, yet she can go ahead and speak to my boss behind my back and not notify me of anything and go over her own doctor's note and then refused to talk to me about it after all the patience and kindness I showed. She needs to have her doctor's license revoked, because this could cause a lawsuit. Until a director contacts me this review will remain.

The most horrible, ignorant, unprofessional service I have ever experienced in the medical world. I took a friend in for anxiety and we were told they were going to "lock us in" by their one of their staff members. REALLY?!?!? Horrible horrible horrible! Shame on you for hiring such insensitive staff!! I wish I could leave a red WARNING star to inform others to run the other way!!

Unbelievable. I called three times. Holds were 20, 25, and 30 minutes to reach a person. I was then transferred to another person to make a first apointment - no direct line for that. Hold time was another 15 minutes. The other two times I was assured somebody would call me back and nobody ever did.

The lights aren't even on over there. Just wow.

My aunt was there for only one week and the care there was horrible. The call lights buzzed all day and night and when you finally get a nurse or tech to come in sometimes it would be over thirty minutes later. My aunt was suppose to be walked at least three times a day but would only be walked once if she was lucky. Again the facility needs to hire more staff for all the patients it has. Please reconsider sending your loved ones here. Therapy is not adequate either and the e promises of daily therapy is not true either. I would visit in the evening and it was a ghost town with not a staff member in site and the call buttons ringing.

kaseman and Kaseman out paitent physical therapy are way better and have better staff better knowledge and know how to treat and respect the rights of the disabled. unlike Presbyterian main hospital.

I was seen by the PA Julia and one of her nurses (Wish I got her name) for a bad ear infection. I came in at 5 am it was pretty dead. Got taken back to a room right away. She listened, her bedside manner was awesome. She treated me for the infection AND the pain which is more than what most ERs have done for me. First hospital experience I ve had that went great all the way around. Thanks for having a great team of providers that early morning. I will be using this Presbyterian for any needs for my family from now on .

Was told to bring my son to ER instead of urgent care as they have "appropriate equipment" to treat/ assess. We were seen in the hallway with other patients present, they claim to have "pricacy dividers" in the hallway (I didnt see). Only vitals taken, eyes checked. Yes they have us "education pamphlet" and sent us on our way... Now we have this huge bill. Of course the hospital wont "adjust" the bill as they are convinced they did something for him. They are sure they did not breach confidentiality. NEVER AGAIN.

For years I have used this ER for my kids, my elderly mother and myself and have always received great care from all staff members. Expect to be there for a few hours. I think that's partly because they are always busy and partly because they want to monitor you for a while to decide what's next for you, i.e., admit you, send you home, order more tests, etc.

Came in when no one else was there with a serious medical condition. Was told to wait in the sub-waiting area. Two hours I waited just to watch new people coming in get a room before me. This hospital is the worse and they are very unorganized. I had to sit there and listen to staff talk about going to the club and cursing as if they weren t at work. With everything going on, they couldn t find anything else to do? I m highly frustrated, sick, in pain and needed medical attention. Unfortunately, my 3 seizures and other major medical issues did warrant an emergency on their end. Sad and pathetic excuse for a Hospital!

My doctor is based out of here and I ve always had a good experience. Today my check in was quick and I was brought back to the exam room five minutes before I got to see my doctor. He was very attentive and answered all of my questions. I d recommend Kaseman and Dr Gildersleeve to anyone.

Absolutely love this place! I went in Wednesday night & had the most amazing PA & nurses, even the ultrasound tech & MRI guy was great! I would recommend this ER over any place. I've also had a surgery here & they were great!

The ER check out staff aren't very friendly or helpful. The two nurses that are here now Friday Nov 25 2016 at approx 5:30 act as if they would rather be anywhere but here working

They suck here brought my son for surgery and the people weren't very nice. Then when we came out my truck was stolen. The security said oh yeah they steal cars here every day we got our cars stolen too. We been tryna catch them but they come in different cars everyday around the same time.

Presbyterian was not in my Network. On the recommendation of friends and my Gen. Prac. I opted to pay the additional cost for an open inguinal hernia surgery. I do not regret the decision. Every customer interaction was polite and courteous all medical personnel took all the time required with me to make sure I was comfortable with and understood everything that was being done to me. The surgery was competent and "uneventful". From my experience I would recommend this facility without hesitation.

Waited forever to get help for my special needs daughter. The staff was unsympathetic and uncaring. The one doctor I saw was so mean and hateful and scared my daughter she was rude and uncaring I had expected better from this case. The security guard who walked us to the car because it was so dark outside was very kind considerate and understanding he could give that doctor and a few other staff members there lessons in interacting with patients and people in general

All the nurses just sit around and laugh at each other and take hours to finally see a patient but can t even bandage a simple cut

If I had to somewhere else,
it would be jail.

Dr Kimberly hall Moore is the worst Dr I've ever seen. I have acute bronchitis that been going on over a week. she deduced by just looking a at an xray that She did no tests, didnt look in my mouth, a dress any of my other concerns. Now I am drowning in my own chest fluids and cannot breathe int the middle of the nigbt. She was happy just sending me home telling me to deal with it. I have neurological issues and aspirate on my food and drink so infection in my lungs is a big deal. She had a very bad additude when I asked her questions. She gave me an antinausea since I couldn't stop throwing up but didnt bother to look up my other meds causeing me to have a bad drug interaction.
Shame on this excuse of a "dr." I'm very concerned you would keep somebody so unskilled and that hates their job and people so much on your staff. Wow.

1/23 Jessica at the surgery check in desk station 2 is so rude and disrespectful. She aggressively tossed the purple paper and pen at me. She was not friendly. Then she didn't give me the family member card with my number on it for my husband. I'm here for surgery, I don't need her unacceptable behavior on top of it.
Update: do not ever use Presbyterian Orthopedics Office here of Dr.James Clark as his staff members Sonya and Robert are rude, unprofessional, unfriendly, and sickening in their behaviors. Because my surgeries were for a lawsuit, I had to stick it out. I advise everyone to go to New Mexico Orthopedics for all orthopedic issues. They can be reached at 7244700.

Went in for chest pain and vomiting as well as numbness in my lips and hands. Left sitting in the waiting room for 3 hrs because heart attacks aren t usually alert and talking

staff/nurses/doctors took REALLY good care of me. They all went above and beyond to make sure my injury was taken care of, and that I was comfortable at all times.

I've been here since 945 this morning and I was coming to the ER for black stool and blood covered stool. I got checked in and all. Everything was going smoothly but once I got blood drawn and a needle in I was waiting in another waiting room for two hours. I watched as people who came in after me get called back. I had a photo taken of my wristband and iv bag and then was left alone. Almost making it to three hours of waiting and I finally get a room only to be asked the same questions as the lady upfront asked me! As he was leaving to get the urine test he told me that my doctor will be in after another patient...that was a hour ago too. Worst place ever. Please dont go here. I'm typing this while still waiting for a doctor

I had out patient surgery in November. Everything and everyone from check in (very early in the morning) through knock out were great, knowing who did my surgery I'm sure it was great as well. My only complaint, and it is a minor one, is with post op. I jokingly mentioned needing coffee, and it was given to me. Man did I get sick, but i accept the blame for drinking it. EVERYONE was kind and accommodating to me and my family member waiting.

came in for chest pain, they checked me out then put me back in the lobby in a gown, i went to the window to ask if they had my updated insurance information, they lady in front said sit down we will get it after treatment, I was there four hours they were taking other people in a room that arrived after me. after treatment they gave me payment plan information, I said, I have health insurance she then told me you have health insurance like she was shocked. The women who work the front are some of the rudest people I have ever met.

Long wait to get pain relief for a bad gout flare up in the ER even though I asked for ibuprofen right off the get-go.

Horrible. You cannot call your doctor or their assistant. You are shoved into a off-site call center that takes messages and then you wait. Maybe you get a return call, maybe not. Maybe you are at the phone and if not it is more days waiting.. Even when your doctor tells you explicitly to have them transfer you they will not So if quality care is your concern, If you wish to actually talk to your doctor, they the Presbyterian system is not the place to go. I canceled my surgery. If I cannot reach the office to relay insurance and scheduling problems then they fo not care enough to be allowed to operate

My mom did sleep clinic last night and she was telling me it was the best night sleep ever. Something about the tech Nancy I think had to do with it she was just pure kindness and my mom felt at ease with staying there . Thank you for hiring such wonderful staff

Plan to wait. Very poorly run operation. Employees were rude and very unprofessional. The " quiet heals" signs apparently don't apply to the ER doctors and nurses. The loud talking and laughter make it impossible for patients to get any rest. Just a big party to them. Most are more focused on playing with their phones than patient care. I'm giving one star because the food in the cafeteria wasn't bad.

Went Here For Pain Meds (Refill) Was Treated Like A Drug Addict And Told That I Should Not Be In Pain! I Showed Him X-rays In The ER From Raa And He Continued To Tell Me That These Are Normal For My Age! My Age Is 23 And I Have Scoliosis, Osteoarthritis, Bone Spurs In Spine, Along With Some Of My Spine Disks That Are Pushed In More Than Others. I Went To Get Pain Relief And All I Got Was The Label Of A Drug Addict Going Through Withdraws, I Was Given 1 Hydrocodone Every 8 Hours For Withdraws In Reality I Am Usually Taking 2 Hydrocodone Every 4 Hours For Pain Not Withdraws Not To Mention I Waited 4 Hours For This BS In 10 Out Of 10 Pain And When I Got Back There The Bed Was Dirty Leaving Me To Stand The Whole Time And They Never Got Me Out Of Pain Thanks A Million Presbyterian You Guys Sure Are #1 In Healthcare Ha!

We're going on 10 hours in the ER. There is a girl with pneumonia who's vitals have not even been checked, they gave her a blanket and left her in a hallway. They have done nothing with my mother who came in with chest pains and super high blood pressure. The doctors and nurses have done absolutely nothing. Laziest staff I have ever experienced, no help to anyone. There is blood all over the floor, crackheads walking around and they did nothing to help my mother at all. Don't waste your time and money here

Went to the ER early Monday morning and the staff was amazing. I ve never had such a pleasant experience in an emergency room ever! The staff was friendly, considerate, showed compassion and were on top of their game. The NP Catherine was efficient and truly outstanding. I would recommend this facility to anyone needing assistance.

I was there for a rather minor Day Surgery, and was ready to go home and be alone that night because my husband had to be out of town. The nurse after hearing this called my doctor for me and cleared it for me to have a night in the hospital so I did not have to go home alone! Plus, everything was wonderful, the nurses and techs were absolutely more than I could ask for. The hospital itself was clean and beautiful inside. Thank you so much for a wonderful experience

My daughter had a surgery here today. The intake nurses were amazing; anesthesiologists were informative and personable; volunteer in lobby was sweet; communication during surgery was constant; nurses in short-term care were awesome and so attentive!

Kaseman ER is efficient, professional and results oriented. Need I say more?

Waited for an hour and a half to be called back, desk staff was rude and judgmental. When I finally did get into a room, I did not receive any medication for my pain for another 4 hours, and by that point I was so mad I was willing to walk out and go to a different hospital if I wasn't in so much pain.

I couldn't get past the front desk. They never even signed me in nor asked what my problem was. After an hour, I went elsewhere for medical care. A few weeks earlier I met a young woman that waited for hours-and she had an ambulance take her to a different ER, where they set her broken leg. That affected why I left.

Highly disappointed with the skilled nursing facility. No communication skills whatsoever. I need to know what's going on with my father. Do I have a clue? No. No one returns my calls or answers the call light. They're too busy bs'ing at the nurses desk.

Multispecialty Medical Group. Good parking, large lot, $3.00 Valet parking.
Well trained and friendly staff at check in. Qualified, well trained Certified Nurse Practitioners fill void in physician shortage in New Mexico. Very clean, elevators.

I took my son to the ER department at 9:30pm. A really nice receptionist did everything she could to help. He was triaged with a fever,tachycardia, difficulty breathing, pain, and weakness for 7 days. The triage nurse was told that he had been to urgent care and tested negative for the flu 4 days ago. She seemed irritated to have to listen to him or be there. I understand emergency care is busy and hectic. I understand triage basis care. I have no problem waiting if there is communication. 3 hours into our wait he began to vomit violently. I told the receptionist, who was very kind and asked if I could update the triage nurse. I respectfully waited to speak with her . She was rude and irritated again. She said she would have someone bring out something for nausea. An hour and a half later after everyone leaving the desk, no anti nausea medication, and my son exhausted and weak he asked to go home.
We went to Sandoval Regional Medical this morning. He was in a room on sepsis protocol ASAP. Blood work, breathing treatment, xrays and a CT instantly. We are still here and they are great.
If he was elderly or weaker the possibility of him being in a life or death situation at Kaseman and being ignored is very possible. Negligent, uncaring, compassion fatigued lack of care is what you will receive here.

Last time I come here! This place is dirty! They keep calling people back that have left without being seen, they wait 15 mins come back out and call the same person. 5 people have left without being seen. Worst place I have ever been!

Worst ER experience I've ever had. Was dehydrated due to the flu, I couldn't keep water down and hard to swallow. Asked for some ice chips while I waited. They said they were too busy. They were just sitting there doing nothing at that moment

Make sure to stay on top of your spot "in line" i was skipped and recieved a call 5 hours later while i was right in front of the waiting room. Its hot, its dirty, staff treat patients unequally if they acknowledge you at all

Anyone who complains about not receiving Speedy treatment at an ER needs to understand that priority comes first. I have been to the emergency room many times in my life and as soon as I get there, I feel more at ease. When it comes to my children, knowing that a capable medical team is near by, makes the wait seem shorter and a little less stressful. They are not in the business of getting you in and out like you want. They save people s lives. If it s not worth your wait time, then maybe you should just make an appointment with your primary and wait a week instead. These people work very hard and deal with things that you wouldn t dream of putting up with. They are also compassionate when deserved and I have always been treated with respect and satisfactory treatment at this hospital. It is my ER of choice, even though no one actually enjoys visiting an ER. It s not meant to be fun, or accommodating. You are there for a reason and if your reason isn t justified enough to wait patiently, then seek alternative accommodations... this isn t a place where you are greeted each time with a smile and a handshake. Some people are bringing their family members to the hospital for the last time. They don t care if you are happy, or not. They just want help! To work in such an environment causes employees to supress all emotions. It isn t anything against you personally, so have a little compassion and understanding for the people whom are willing to walk in here each day and take care of you and your loved ones. These people give up holidays, weekends, family time, church, etc... to be there for you so, thank you Kaseman staff! I appreciate everything that you do and I wish others could see the hard work and effort you put in every single day! Happy Thanksgiving and I hope you spend some time with your families! Xoxo, the Positive Review Fairy

Pretty good place. Great nurses and techs even though the check-ins aren't always so often. Good rooms and therapy and daily events.

Unbelievable they prescibe the wrong medication to my husband and now thiers barealy 5 people in waiting room but they said its going to be a couple hours before the room is available worst hospital in Albuquerque

Worst service ever! Took my 7 month nephew in with a fever over 102.0 waited forever for them to tell me "it the start of something come back if he gets worse" took an hour to discharge us. My sister Went and schedule an appointment with his doctor the next day to find out he has 1 Strep throat 2 Eye infection 3 Ear infection. When the "doctor" didn't even check him out or give us antibiotics.

We are new to town and took our son to this ER because it is closest to our house. He had a head injury and began vomiting profusely within a day. I went to the desk labeled "check in." She didn't slide the window to the side, just looked at me angrily and asked what I needed. She told me to wait in line. I told her my 3 year old son experienced a head trauma and was vomitting. She said, "See that line, it's like a normal line. Go wait in it." I was in shock. I've never been treated so rudely, especially given our situation. I've always been asked what the problem was then put in a que based on severity.

There were 7 people around us and all of them talked about how rude the staff were. One lady even said, "Have they ever heard of hospitality?" Another mom in line suggested we go somewhere else since our son's condition was a very serious concern.

We went to the northwest lovelace ER facility. It was a night and day experience. They treated our family with compassion and respect.

DO NOT GO HERE if you can help it.

The employees of Kaseman simply don t care.

I went here for a severe allergic reaction on my birthday in May. I 100% understand that people with non life-threatening issues should go to urgent care or wait to see their doctors. I get it. But when an ER is dead quiet, and urgent care instructs you to go there, what else are you supposed to do??

The ER was extremely quiet on the day in question, and I was immediately taken to a room. We thought that was a good sign, but over two hours later the nurse hadn t even stuck her head in once to see if I was still alive (and with a history of anaphylaxia, this was a concern!). My husband finally went out in the hall, and he found the nurse standing in the hall flirting with another employee.

From talking to people in the EMS field, I ve since learned that Kaseman ER has an atrocious reputation. You couldn t pay any of them to take family members there.

No sense of urgency and very rude staff. I you expect concern and compassion BEWARE !! They are drones that are trained to be rude!!!

Never trust the ER. They will take the word of the ambulance personnel and take unneeded Xrays and slap you in a psyche room for the night on a bed that's barely more than a board when you have horrible back pain. Resulting int doubling the pain. And btw, not a drop of water all night.

I went to the doctor last night and got the worst doctor he didn't even check my knee.. told me I nead to see a specialist .and gave me any information like he promesxs .bad doctor

I've had cellulitis countless amounts of times went in today, the doctor told me i was wrong and it was a dental problem! Even though I literally left from my dentist to this hospital. The "doctor" lectured me on smoking and didn't care past that, she only came in 2 times! The picture posted is of my arm that one of the supposed "experienced nurses" gave me an i.v ... They took my vitals at the beginning and that was all! My paperwork says they took it more than 3 times and magically they were all exactly the same. Took me 3 hours to get a cup of water. I went in at 4:30 and didn't leave till 9:50! Got no where!! This is the worst!! If you come here i hope you don't get doctor Marci Catherine Gambarota!!! Worst doctor ever!

This is what is quite ironic and contradicting if you Google s Presbyterian Kaseman you see the following information in update section dated wait for it July 2, 2020!
UPDATED VISITOR POLICY DURING COVID-19
To protect our patients and employees, Presbyterian is not allowing regular visitation at this time. Adult visitors may be approved in certain situations. These adult visitors must pass a health screening and are required to wear a face mask or other personal protective gear, as needed.
However they only part of this thats true is when you arrive in ER here is "visitors must pass a health screening and required to wear a face mask" and " not allowing regular visitation at this time"
My family member and I arrived in August due to a mental health emergency, upon entering we were screened at entry lady was very rude, she had gloves but did not clean thermometer after each use, we passed and allowed to Customer Service window barely greeted, did not take insurance information she advised Triage as to situation and called back family member I was very concerned and surprised at what I saw...... (you can see its clear glass window in lobby to ER area) half or more of nursing staff had no masks or any personal protective equipment on. I was told to leave with my family member belongings including a cell phone. Put her in a room among "very ill" patients. only gave her a mask not separated from "ill" we if you recall are admitted and held 24hrs for mental health emergency. My family member stated she used a phone to call me but it was not wiped down nothing in site to disinfect it and no Medical staff were wearing masks or protective gear. Mind you i work in a family medicine we are required to use a bleach solution to clean everything down as a patient leaves an area, patient rooms are sprayed with same and closed door 30 mins then wipe.. so I was very disappointed, but mainly disgusted at the level of protection a hospital takes precaution to protect spread in a PANDEMIC!!!! HEDE MY WARNING DON'T TAKE YOUR FAMILY MEMBER HERE!! we had to get COVID-19 tested because she ended up having symptoms after being stuck here 24hrs!! This is horrible place!!

My 4 yr old son had surgery there. All the staff were very friendly even gave my 4 other kids stuffed animals while we waited. Offered to help with the baby when my toddler got up set. Just a great experience.

They took forever to treat me and everyone there was just chatting it up, they were quick to misdiagnose and charge me for unacceptable care, they charged $1,222.90 for something I didn't even have and did not run proper tests and scans. If I were dying I wouldn't trust kaseman with my life

Have people waiting for a hour in the lobby of emergency room

The whole staff was so nice to me they did everything they could to make me feel better

Not a fan. This is one of the grungier looking hospitals in town. Lots of problems with homeless / addicts and violence in the area. Lock your car. They do have security, who seem to like hanging out in one or two spots during the evening.

The exit from the main parking lot can get clogged up due to poor placement near a stop light. It's often easier to park on a parallel road to avoid the traffic jam during congested times of the day.

I also regularly end up getting balance billed here, whereas I've never had that problem with UNMH. Can usually get it resolved, or at least figure out a payment plan, but there have been one or two "shock" bills over the years from these guys. I make sure to have my insurance call and get an estimate every time I go here now. I use UHC.

Also, these guys use something called Medicredit as bill collectors. Their number(s) are always flagged as a "potential scam" by T-Mobile and I have yet to receive an itemized bill from them. When calling Kaseman, they tell me all accounts are paid in full...

Apologies, but you guys have a lot of work to do.

I went here for some issues with my mental health because it was the only 24 hour hospital available. Took 4 hours for them to admit me, didnt get out till almost 6 the next evening. Nurse was rude and had a superiority complex. Now my husband is stuck here over night because the "doctor" left without seeing him when he got refered by his primary care for his own mental health evaluation and no one tells you anything! He has been there since 3 30 and in the 8 hours he has been there NO ONE could see him? 24 hours my rump!

Don't bother coming here. The front desk staff are incredibly rude and can't even pretend they care about what you need, and when you finally do get checked in you end up sitting in a room for hours without seeing a doctor or having any explanation of what you should expect. Just generally a lot of people who don't care if they waste your time or if you get the health care you need or not. You would be better off making the trip over to UNM or the Presbyterian on Central.

This place is a joke...been here for 5 hours and nothing

My mom went here for a leg injury that was making her sob to the point she couldn't even speak. She was in so much pain. When the nurse asked her what happened my mother told her the truth and the nurse told her to "come up with a better story" this ER is probably the worst in town. Go to a different ER or a different Presbyterian if you actually want to be treated. These nurses aren't caring or compassionate.

I would give zero stars if I could. Horrible horrible horrible!!! Loooooooong wait time in the ER , do not come here if you want to be seen in a timely manner. I will go to women's hospital ER as I always have but Kaseman was closest to me to I went her for this emergency. What a bad ! Staff is rude as well here. DONT DO IT !!

Went to ER with a severe allergic reaction, staff was friendly and efficient, in particular Jennifer R RN and Chris Gavaldan PA. In and out in an hour, Jennifer even took me back to somewhere comfortable while the meds took effect. Chris gave my husband his card and asked him to let him know if I recovered. Everyone there treated me and my husband very well, I'm really impressed that they went above and beyond and were genuinely kind and concerned. Thank you for making an unpleasant night so much better for us.

Place is horrible. Albuquerque slime left and right abusing healthcare. Another great reason to move away

Great and caring Physical Therapy location. It is nice to work with a group of people who actually care about their patients.

Be carful don t see Christopher J Mcllwain gives you the run around!!!

Had surgery here today. Everyone was fantastic. Nurse Pam (don t remember her last name) was so sweet and helpful. Nobody wants to have surgery but if you have to, this is the place to be. Thank you Kasmen Staff!

I agree it does seem like a conspiracy that they re trying to take patients off painkillers from pressure from the state it s not fair to the patients that I actually need them

After two terrible experiences at the main UNM hospital and the UNM Sandoval hospital, I should ve came here first. I m not saying this lightly but I had amazing care. My nurse and doctor listened to my issues and checked on those specific areas, the were responsive, and caring. They gave my diagnosis, explained what was going on, gave me medicine and wrote down what it was called and told me when it would start working and what it does. UNM made me feel like a number they were trying to get out of the way and didn t care either way if I left. The staff here was caring and you could tell they work like a team. Excellent team, excellent care, and knowledgeable. Thank you Kaseman Pres team!

They don't even deserve one star. I went in on the instruction from my obgyn office for postpartum depression. First the front desk staff are completely rude. Then I waited 2 hours to be seen. I get back there tell them what's going on and they push push push for me to have someone to pick up my kids and I don't have anyone so I tell them that but the came at me about it aggressively 4-5 different times. Then I explain to them that my kids have already been abused I don't trust anyone and that I have no one. So they try to take my kids because of the postpartum thoughts as well as claiming a red alert because theyd been abused in the past. Well no duh I said no to anyone being there to get them then. Idiots. So after that I just wanted to leave but they brought in 5 people 2 security guards to keep me from leaving trapping me and holding me hostage for what? Then finally when they let me leave after having been no help at all they misdiagnose me claiming I had anxiety when clearly its postpartum which is more than common with more than 3million cases per year in the U.S alone. There staff consists of pure uneducated rude idiots with no consideration or common sense. They are just the Devils play things.

Doctors may be good but the overall experience was terrible. They didn't have any information from our PCP. We had to come back to see a different doctor, because the first one wasn't the right expert. Then they didn't handle the insurance billing properly, and multiple calls have resulted in no paperwork being sent to insurance.

This hospital doesn t clean their bathrooms and there was a lot of nasty stuff in them. Also, the hospital will let patients who are literally projectile vomiting sit right next to you and not bring them to a separate area. As medical professionals, you should not allow people who are exposing bodily fluids to OTHER PEOPLE. This has to be violating some kind of health code, all the nurses just looked at him and then looked away. Don t go here, please.

If it's not life threatening then the staff shows no compassion to anyone's pain or suffering.
Very disappointing...

Staff were very professional and knowledgeable. My visit was pleasant because they took care of me,,

My son was taken to presbyterian after collapsing and having 3 major heart attacks 3 surgeries and an extended hospital stay. All of these which saved his young life can be attributed to the care, knowledge and professionalism exhibited by the entire staff. If not for these people we most surely believe our son wouldn't be alive today

My three-year-old son became seriously ill in 2011 w/a persistant fever of unknown origin that wouldn't seem to break. After a whirlwind two to three days I finally took him in early one morning. This was my last ditch effort to get a medical professional to take his deteriorating condition seriously. "Mo" the CNP who was assigned to him did as did the awesome nurses that spent almost twenty min trying start him on an i.v. but b/c he was so riddled with fever they couldn't find a good vein. They did, & after me begging for four hours, Mo on the phone back & forth with his primary ped & the hospitalist at Pres's main campus, they finally agreed he needed more care I was able to give him at home. They admitted & transferred him to their awesome ped's unit at Pres downtown & I couldn't have been more impressed with their treatment of us! Awesome e.r. dept & awesome providers, & awesome organization!

If you ever want to work here dont stay far away from this place.

Qismat several times for intractable migraines and have always been treated kindly and with respect. People need to realize that this is an emergency room and care is triaged. That means that somebody with a heart attack, stroke or other life-threatening issue is going to be treated first.

Nurse says im not a good pricker but i am a good nurse , as he coughs in his hands with no gloves. Where do they hire these awful nurses , not one good hospitol here in new mexico.