Jenny Lloyd-Strovas

Review of Kaseman

We are new to town and took our son to this ER bec...

We are new to town and took our son to this ER because it is closest to our house. He had a head injury and began vomiting profusely within a day. I went to the desk labeled "check in." She didn't slide the window to the side, just looked at me angrily and asked what I needed. She told me to wait in line. I told her my 3 year old son experienced a head trauma and was vomitting. She said, "See that line, it's like a normal line. Go wait in it." I was in shock. I've never been treated so rudely, especially given our situation. I've always been asked what the problem was then put in a que based on severity.

There were 7 people around us and all of them talked about how rude the staff were. One lady even said, "Have they ever heard of hospitality?" Another mom in line suggested we go somewhere else since our son's condition was a very serious concern.

We went to the northwest lovelace ER facility. It was a night and day experience. They treated our family with compassion and respect.

DO NOT GO HERE if you can help it.