Kaseman Review

I have gone to Kaseman ER twice recently for kidney stones. Staff was amazing from the time I walked in. Everyone was so nice and caring. I highly recommend this ER.

I have been waiting for 5 hours and they haven t even given us the x-ray results and my kid is hurting don t recommend this place

My 18 year old daughter is suicidal and hurts herself but because she can bs her way out of things they decided to let my daughter go. New Mexico is horrible for not helping people I understand my daughter didnt want to be here for help because she doesnt think she needs the help but unfortunately she does and I guess nobody cares to help her so hopefully nothing happens to her thanks to nobody caring enough to keep her there. I cant get help for her anywhere in Albuquerque and it hurts me to see my daughter this way unfortunately she doesnt see what's going on with. I wouldn't recommend coming here for help.

kaseman presbyterian is one of the best hospital here, there staffs were great

I had the worst experience here at the Kaseman ER and I wasn't even sick. I was trying to interview for a job and I'm glad they disrespectfully never called afterwards. Not only are the uniforms the same as Wendy's (black straight slacks, black shoes and a black polo shirt), you have to talk to staff through vertical slots in the glass that are distracting and hard to hear through, let alone talk through. Staff were on their cell phones in front of sick patients and because of the glass, often yelled at patients. Great customer service. My interview was a joke. The manager handed me a pen and a notpad and told me to take notes.... during an interview. Then she made me sit an observe someone work for 30 minutes. They did nothing. The peer interview was horrible. One of the young ladies kept talking about how I didn't look like I could handle drunks. The other one kept talking about how as long as management doesn't see you, you have your phone to keep you entertained. I could not work here and I am so glad that 3 weeks later, I got an email letting me they had selected someone else. I will never apply there again and you should not either. I will not be having medical services there either. The rio rancho location is so much better. And staff are so professional. I think HR needs to look into the management skills of Angie who is clearly failing. Things kept falling down in her office during the interview. Good job Angie

Been here for since 5 am, no one has helped and the vending machines have hourly times which isn t convenient at all. It s now 7 And I haven t received any help whatsoever and I m starving, the cafeteria is closed so I can t get any food

No sense of urgency. You'll wait all day to be seen... worst emergency Room

Well after reading all these complaints... I have to say. I have been going to Presbyterian for over 6 years. And I had only one problem. If you want to even consider it a problem. I had to get my blood taken, the first time, I couldn't feel a thing except for a little pressure. But the second time I went it, the nurse was rough and had attitude. Now... I am 20 years now. I work everyday, and I give attitude to customers sometimes. I'm not perfect and neither are these people. I absolutely love my doctor and my nurse. I love the ladies that check me in. They are always so polite. And yes busy considering the fact that it's a hospital. I recommended this place to a couple of people, and they haven't had any complaints. Quite honestly, KEEP UP THE GOOD WORK!!!!!!!!!

It s ridiculous in a time where COVID-19 is at a all time high and I bring my daughter in to be seen for something unrelated but I can t be in with her. I followed those orders and am currently sitting in my car calling the hospital and have been on hold waiting for someone to pick up for over 30 minutes. Do yourselves a favor and do not visit this hospital if you re one who needs to kNow what s going On with there loved ones. I am highly displeased with this hospital!!!!

We got checked in very quick but waited in the emergency room for a doctor for 40mins, as there was nobody else waiting in emergency hall waiting to be checked in.

Absolutely enjoyed my visit in the family practice and medicine building. Great service, i got checked in right after my first time patient papers, which got done very quickly. I arrived 30 mins early for the paper work, got checked in about 10-15 mins and didn't have to wait no more than 5 to 10 to get called up. The staff was very polite and thorough. Doctor was great and friendly as well. I'm glad i chose this place as my primary clinic. My appointment was at 9 am Friday if anyone was wondering, so if you're worried about the wait time, go in early!

The worst hospital experience ever. I could barely walk or talk. No one cared,but I did get back right away. Once I was there the lady checked me. Rolled things over my forehead with no warning, and was very rough. They took my blood and spilled 2 or 3 tablespoons of it on to the bed. Not to mention the gave two IV one on each arm. Asked my a million question even though I literally can't speak. They treated my nausea through the IV and discarged me with nausea medications, But never treated my throat so thatI could take the medicine. And I could not even sleep through the night because It feels like I'm swolling razor blades. I can literally chew on my uvula because it's so swollen. Not to mention my bed was dirty and there was urine in the toliet of the filthy bathroom, AIDS R US. I will never let anyone I care about to go there again. Also whatever policy is in place about discharging patients, change that! I could hear security talk to the front about how I was discharged and coming there way. Like I'm an escaped convict. Then when I try to find the door the same lady from up front rudely tells it the opposite way like I'm trying to dine and dash. When I sit down to give the lady my information a security guards stood over me until the lady getting information was comfortable. Once she was done they unlocked the door. I feel like I just got out of jail and not the hospital. It was just so uncomfortable. I felt like I could've not talked half as much as I did. They didn't do anything about it anyway. I can literally say I hate this location.

I have a broken arm got here before 5 other people...3hours later, everyone of thoes people I was infront of were seen before me. The two ladies at the check in counter were so rude. Another lady came in crying saying she thinks shes having a heart attack, they gave her attitude and told her she would need to step back and wait in line like everyone eles. This place is beyond unorganized and rude (only speaking for the ER waiting room and staff).

I have gone to my new doctor twice now and Dr Gildersleeve had not sent or authorized my records to be sent to the new Dr. I WILL be taking this to News channel 7.

This is an addition to the post from Below. Because the doctor who did not give my boyfriend his pain medications he had to use more of his medical marijuana than normal and now he is suffering from CHS. He has been vomiting, in massive pain, taking extremely hot showers because that's the only relief he can get, his blood sugars are through the roof because they can't eat like he's supposed to because he throws it right back up again, he can't even drink water because it comes up as well. So thank you so much Dr Gildersleeve for great concern for my boyfriend and taking him off of his pain medications. He was going to take this to news channel 7 but you know what I think I might do it as well.

Let's put it this way if you want to live don't go to the primary physician by the name of Dr Gildersleeve. If I could prove it I will bet that he is getting kickbacks for as many people as he's taking off of pain medications. He took me off of pain medications a year ago this past June that I had been on many years because of chronic pain. This man did not even give me time to come down off of them he just took me off of them cold turkey. He is messed up with my medicines many times at the beginning of the year you took me off in my heart medicine which had caused me to go to the Heart Hospital several times because of chest pains. I finally got them to put me back on them. Then I was taken off of my cholesterol meds. Now I have my cholesterol down to 120. I'm sure I was taken off of them went up to over 200. The only reason and put back on Staten is because my blood work came back as showing cholesterol is being way too high and the Keratin told Dr Gildersleeve but I needed to be on a different Staten. Another complaint is my boyfriend is also on pain medications and he has been taking them for many years never has had a problem with taking his pain medications the only problem he has is he is supposed to call them in on Thursday go pick up the prescription, and then pick them up at the pharmacy on Sunday. Dr Gildersleeve has messed this up even for the past 3 months. He doesn't give prescription on Thursdays he waits until the weekend when his office is closed and then by the time he picks them up on Monday he's been out of pain medication since Thursday because you can't get his prescriptions when he's supposed to. I fully believe that this doctor is getting cutbacks he doesn't care. He doesn't care about your health all he cares about is money. You don't want to talk to you like this so if you want your health taken care of and your medications managed correctly don't go to him
Hey people, if you agree with anything I have said hit like.

Avoid this place like the plague, the clerks are not properly trained (probably because there's high employee turnover there) and I can guarantee you their lack of knowledge about how things are run will waste your day. Their Radiology department is about a 5 minute walk from any of the entrances, so best of luck to you if you happen to be on crutches. I'd avoid the ER there, too, since I know at least one person who went there with a life-threatening, treatable illness and was sent home. This forces me to give one star, but I give zero stars.

First review: 1 star. Needless red tape. Was seeing a Presbyterian specialist in Santa Fe for a condition spanning a decade. That specialist left, and there is no replacement in Santa Fe currently. Called Presbyterian ABQ to see if I could get in for my annual follow up with a specialist there, and was told I would need a referral. They checked, and they can see my medical records. I confirmed my insurance doesn't require a referral. They said they needed a referral so the doctor would know what to treat. BUT they can see my medical records, so it should be obvious. (There would literally be notes in their system from a year ago saying to follow up in a year.). So why, in the middle of a pandemic, do I need to go to my primary care for a referral for an ongoing issue!? Makes no sense.

***Follow up. Updated/added stars. I called the patient care team, as suggested, and they were able to resolve the issue. (No referral was needed in my case.) They were fantastic, and I'm satisfied.

There is no ZERO star.

On January 4th of 2020, about noon, my son dislocated his shoulder at his friend s house due to epileptic seizure. They live close to Ana Kaseman so that is where they went. My son sat in the ER for nearly FOUR hours with his dislocated shoulder and arm turning blue. When they finally were ready to fix his shoulder, just before they were going to knock him out, he had a second seizure. He had NEVER had two in one day before. The second seizure put his shoulder back. I know this from his friends that were there.

Now that he had a seizure in the hospital, they suddenly decided that he needed to be admitted to Pres. Neurology. What for? The seizure disorder is in his records. Why should he have to be admitted?

I showed up after the second seizure. My son was still groggy and not all there as it takes him a while to become cognizant after a seizure which doctors should know. They told me he agreed to be admitted. He would agree to anything for an hour after his seizure episode. They thus began to pump the medications he was prescribed WITHOUT asking him or me about what he takes. Maybe they did, he doesn t know. The KEPRA drug he was prescribed a few months earlier turned him into a zombie. He was NOT taking it but they pumped it into him intravenously. THEY should know epileptics do not always take EXACTLY the prescriptions they are given as they play hell just trying to stay cognizant without having a seizure.

I arrived about 6PM and was told he was waiting to be transferred to Pres neurology. I asked WHY. Because they felt he needed to. WHY? They can t give a reason. We sat there until 5PM THE NEXT DAY waiting. Finally, when my son was decently cognizant, after the Kepra had worn off, he asked me, What are we still doing here?

That surely does NOT sound like a person who agreed to be admitted. At one point, shortly after I got there, a nurse was taking a urine sample. She made me get out of the room to get the sample. After she came out, she said, He agreed to be admitted. I went back in to find my son completely groggy. As I stayed next to my son, his legs began to twitch as any man s does when he must urinate SOON. Turns out, that nurse who took a sample, did ONLY that. My son, laying in bed was FORCED to piss himself because they could not BOTHER to see that he could function!!!! This would happen AGAIN because of the Kepra drug. Later, I heard some nurse complaining about him being incontinent. This same nurse verified that my son agreed to be admitted when the moment I walk back in, he asks me, When are we leaving, Daddy?



My son told me the other day that he remembers the waiting room for a long time and them about to give him the sedative to do his shoulder and then we were walking out. That is ALL he can remember. Does NOT sound to me like someone who agreed to be admitted. My father would be so disgusted that ANYONE, let alone one of his own grandchildren, would have been treated this way. He used to RUN Pres day surgery. He taught me what the Hippocratic Oath is which most people in healthcare seem to have NEVER heard of.

The workers park all day in the 2 hour parking for customers because they are too lazy or feel entitled to park there I have seen the whole street on both sides filled with employee cars because they feel they don't need to utilize there employee parking lot I will be call the city again and police and parking enforcement just like I did last time. It is nice when the street is clear and customers can use the parking space provided to them instead of lazy nurses and doctors. I will post more pictures as the workers show up this is awful it's the same lazy lady everyday here is a update 5/16/2019 so the nurse came out to her white car I told her I almost backed into her car I told her I reported her car abandoned... She then flipped me off and said words I couldn't hear nice job way to go lazy and rude nurses I would stay far away from this place. Update 5/16/2019 so the nurse just flipped me off and cussed under her breath great job very respectful employees

Where do I even begin. We came because we were pretty sure that my girlfriend had broken her foot. The staff was incredibly rude and unhelpful and the waiting area in the emergency room was absolutely disgusting. She was in a good amount of pain and they didnt do anything about the pain till we had been here for nearly 3 hours shortly before they took us to a room. She later got something that actually helped with her pain not the tylenol they gave to make us feel like they were trying to help her. She was complaining of her foot and they x rayd her ankle then later had to do more x Ray's like why not just do them in the beginning when that was the possible area affected? We waited another 2 hours before we got those results back putting us at close to 6 hours at the emergency room with horrible help. We barely got checked on and it tended to feel like they had forgotten we were even there at times. Kaseman you deffinately have some work to do.

It seems like the staff goes one of two ways: nice and useless, or mean and useless. Nursing staff forgot to enter Mother's information into Epic (their medical system). Presbyterian hospitals don't carry contact information for all the doctors in the network, so we had now way of contacting the transferring doctor from a separate urgent care. Switchboard hangs up when you call. It's almost scary how bad the management, NP, and charting staff are.

I took my girlfriend to get an MRI yesterday at 2. We got there early, but weren't seen until 2:30 (not too bad) and they took her into the room with the machine. I know those machines are loud so I would think they would give instructions prior to turning it on....... nope. I could hear them yelling the instructions in the waiting room and, apparently, my girlfriend couldn't hear over the machine so they yelled them two more times. The scanning begins and it sounds like I'm in a war zone. I think, "Thank goodness she has headphones with music so it's not so bad for her"..........wrong! The machine turns off an hour and a half later and one of the techs yells twice that she's done and can leave now. She comes into the waiting room with tears in her eyes. She gets dressed and almost runs out of there and tells me that she couldn't hear anything they were saying over the machine and the headphones made it sound like machine guns were going off in her ears. The tech at the end didn't even try to help my now deaf girlfriend off the table. She loves going to every other department at Kaseman, but never wants to return to the X-ray/Radiology dept. They really need to work on their bedside manner.

Excellent care from highly professional ER staff. For the people on here who are opiod-seekers or who think that hospitals/ERs should be run like resort spas or wine/cheese bars, get a grip. Your expectations and lack of contact with reality represent about 90 percent of your problem.

A week before coming to this er I was seen at Lovelace women's hospital er for severe abdominal pain there the dr told me I could be pregnant they only tested my blood and told me to follow up with pcp. A week later I couldn't stand the pain and passed out so my family brought me to kaseman they did ultrasound and found I had an ectopic pregnancy and was bleeding internally they saved my life. The surgeon went through my belly button I don't have a huge scar. all the nurses and Drs are so nice.

Not a review, but a question that is relevant to anyone coming to this location. QUESTION IS : If my spouse or child is having surgery at this location will I be allowed to be with them until they are taken back for surgery? Of coarse after the now normal review and temperature being taken.

Rudest doctor ever. Said we should only come to ER if its life threatening. Otherwise wait for your primary. So I'm sick today and I need to wait until July. The worst ever.

No one likes to go to emergency rooms. Last Friday, I had severe stomach pains and was taken to Kaseman ER by ambulance where it was determined I had appendicitis. I arrived in the evening and spent most of the night there, but nurse Tony and all the staff, CT person, doctor, were all so nice to me and the biggest thing was that the pain management was excellent. I had to get surgery the next day at another hospital which ambulance took me to, but the pain management was excellent to hold me through the night. I am very grateful to the doctor and nurse for that. They were very fast and responsive if I needed to hit the call button, but I was checked on often, and I was not left hurting horribly from the pain. I have had the surgery and just got home today, but I wanted to thank Kaseman ER for a fine job!

Horrible hospital ever. Super slow service, rude receptionists, all around would not recommend this place to anyone

Great staff on the night crew! so attentive and nice! I appreciate you all!

Due to urgent care being closed, many people are forced to the ER. Having said that, I called my insurance company's dial a nurse (we have military insurance and have to get a referral for urgent care.) I thought I'd just pulled a muscle and was wanting urgent care. The nurse said I was having signs of a heart attack and to hang up and call 911. I didn't do that. I drove myself to the ER. It was a long wait, I arrived around 6:15p and left around 1am. The care was GREAT! The facility is being renovated, so they're tight on space. Adrian, Sean, Devin and Dr. Yeargen were absolutely wonderful. I thank them for taking such good care of me, keeping things lively and keeping myself and my husband updated. I didn't end up being a heart attack, pancreas, kindey stone or blood clot... just a massive thoracic strain (left side). I'm thankful they were so thorough.

My elderly husband was just discharged from Presbyterian Hospital two days ago, only to rush back to the E/R, bloated like sausage stuffed into a casing with too much fluid in his legs, and stippled with the welts of pending anaphylactic stippling all over his body. Instead of stabilizing the problems, you calculated the risk and sent him home in a still very-"iffy" situation. In freeing up another bed for your department to use, you have put a very unstable situation back into my untrained lap. I am not trained to deal with the kinds of problems he has. I DO NOT feel that the best possible care has been extended to him, and I wish his insurance paid for somewhere else to go.

We have had several persons over the years that have been at the hospice program at Kaseman. They were all treated kindly, with respect and compassion. My husband was admitted to the hospice program there in mid November. I can not express how much I appreciated all of the ladies that took care of him ( and us ) with such love and compassion. They are all angels in disguise. Without them, his passing would have been even harder for all of us. Thank you all so very much..I will never forget your kindness when I needed it so very much.

There Very understanding and they do there best to meet your needs. I'm thankful for how they care for you.

ER is unbelievably slow. Spent 5 hours there and never even got a doctor's opinion.

Kaseman is horrible. They make you wait forever, and the nurses can be very rude sometimes. My grandma fell and went here in an ambulance and they took 2 hours to see her and take her back. And when you tell them that you're in pain, they don't care, they just send you off and tell you to come back if the pain gets worse. Like that helps a lot. I wouldn't recommend this hospital to anyone. Its also pretty dirty too. Pres downtown is way better than Kaseman, I go to Pres downtown and I live right by Kaseman, that's how bad I think Kaseman is. Every time I've gone here, or anyone I know, its been a horrible experience. Like I said, wouldn't recommend Kaseman to anyone.

I like going to kaseman because it's much faster than anyone of the hospitals.

They are so very slow in the ER. Good thing my son didn't have a big emergency. Got here at 1240 pm with my son having a horrible pain in his side. It is now 6:12 pm and just barely got a ct scan.

I agree with the other reviews and Dr. Gildersleeve he obviously is taking patients off painkillers from pressure from the state or for kickbacks

Was there with our 2 year old daughter. Slept for awhile. Then at 6 am made us leave. When they knew we were from out of town. Will do our best to avoid this hospital in future. Didnt even TRY to clean the sticky gunck out of hair.. Not a good experience at all!!!