John Moore Services Reviews

Technician showed up gave me price to run the cable through the main line. Spent less than 10 minutes told me he ran the entire drum of cable but still clogged. Said he need to pull the toilet in the center of the house and run the cable 405.00 additional. When I asked how that would help since he ran 75 feet of cable long enough to run the entire length of the house he said it would not have reached even though it is only 30 feet away. Asked what happens if that does not work said then he will give price to fix the problem. This technician is working hard only to pad his wallet.

John Moore crew (Yoel & Jose) arrived on time, and after putting down drop cloths to protect my floor, they went straight to work. They removed both the evaporator coil and the compressor in short order. The installation of the new evaporator & compressor was extremely well done! I am amazed at how quietly and how well my new AC is functioning. I will recommend John Moore to my friends.

bad company .very expensive.stay away .shop around .

Marco did a great job replacing our breaker box in a timely manner. Considering the scope of the job we experienced minimal downtime. All breakers were marked after installation and is of great benefit should the need arise to cut power in a specific area of our home.

Sky was friggin' awesome. My power was off and he was still able to professionally spot the issue with my A/C. He fixed the issue within 3 minutes. When my power came back on, sure enough, Ty's fix resolved my A/C issue. He also gave me a couple of suggestions to avoid my A/C not cooling again. Thanks chief!!!

Gerardo did an excellent job in resolving the electrical issues in our home. You can be very proud to have him as a John Moore employee representing your company. We have used John Moore services for various home issues over the last ten years and have not been disappointed with their services.

Marie and Jeff Martin

March 2020. My A/C unit would turn on but no air (hot or cold) would come out in the house. John Moore came out and gave me 3 options to fix it: A capacitor for $300, a new blower motor for $1,300, or a new system for $10k. I decided on the cheapest fix, the capacitor. John Moore insisted that the $300 option would only last a few days or a week at most and they pushed for me to get the $1,300 option. I ended up choosing none. I made some calls and found a guy who did side jobs. Fixed the issue much cheaper and said the capacitor was the only thing wrong and would last for years. Bottom line: John Moore lied about the capacitor to try and sell a more costly option. Do your homework and shop around.

Everything was great! Got a great price on a new heater! Very professional!

John Moore arrived a day early. Tech Clint drained the old tank and removed. A new tank was installed by Clint and Charles with a new gas valve and water sensor. All work was completed in a timely manner and cleaned up after completion. Both techs performed professionally.

Quick service, well trained and helpful technicians

Antony Taylor is excellent and good at his job! Fix my clogged drain in no time! Highly recommend him!

Reggie was very professional and helpful throughout. This was a tough dirty job, and he got it done!

Anthony did an awesome job! Kept me updated before and during the appointment. Went above and beyond, answering questions and offering assistance in the future.

Called them about my broken AC. They quoted us 90% more than what needed to be done. Called Tyser Air Conditioning & Heating and they fixed it for 9,000 less! John Moore is pretty much a rip off.

Pricing is way overpriced compared to other companies.

I called John Moore to request a Sunday emergency call...we were without air conditioning Saturday through the time that our Field serviceman, Terry Ainsworth, arrived. He got our air up and running and we are finally getting some relief from this southern heatwave!
Terry was knowledgeable, extremely courteous, and explained exactly what he was doing every step of the way.
I recommend John Moore and Terry Ainsworth!
Valesca F Adams

I guess John Moore is one of those companies that just got too big and lax. I gave them two chances because I heard they did quality work. In all honestly, the work product was not bad, but when it came to customer service, this company is undoubtedly subpar based on both of my experiences with them. Numerous errors made in the billing and scheduling, and a complete lack of communication thereafter. In summation, don't be fooled by the name and the marketing, go elsewhere for not only better customer service, but better pricing. After consultation with other companies (subsequent 2nd opinions), John Moore charges much more and tries to sell you what you don't really need.

Darrel Kresta was excellent, fast, efficient and thorough

Just got a new dimmer installed and they arrived on time, it was quick, and professional. He capped a couple wires for me for free. Would recommend to others!

Miguel Santana did an excelkent job on my backed up kitchen sink! He was on time, professional and knowledgable. Highly recommend John Moore. I use them for plumbing and also before for other services like Pest Control. I love the free estimates and their prices are reasonable. John Moore is my go to. They do not dissappoint.

UPDATE: The past couple times I have had Juan come to fix my issues that I have been having for almost about a year already. He s very professional gets the job done and so far we have not gotten on his nerves for the amount of times that we have had him come out. He s very thorough and to the point and professional
Koby is professional and knowledgeable. He made sure everything was done. He was friendly as well

I have to give them 5 stars! They were professional from the start. Called for them to come out for a service and Mr. Wallace came that same day (he was friendly and knew his stuff and about the company) . Ended up getting the service 1 day after. Juan and Mike were awesome and knowledgable. They were professional hour the job done and took their time to make sure everything was done correctly and nothing was missed! They had to come back 2 days later because the traps caught something. I called ther night before around 11:30pm and spoke with a lady that took down my message and I wad called the next day in the morning with an appointment. I would highly recommend John Moore- hands down! They impressed me completely. Great service no wonder their reviews and reputation are so high!

Javier was able to hydrojet the pipes to get the grease build up out of the pipes. He was thorough, knowledgable and did a great job. I highly recommend John Moore!

Very knowledgeable and always willing to get the job done right the first time. Excellent service with Phillip getting the parts needed for my AC.

HVAC Technician, Mr. Tom L was committed to the provision of excellent efficient service which he performed in a highly professional and proficient manner. The much needed installations performed by Mr. Tom and the installation crews were well done!

I think the services and education Andrew gave me about the lights was helpful. To expensive but I guess needed, so I paid him $130.00

Extremely professional and did an excellent job. Was honest

We had an amazing experience with the technician. He have us options and explained them fully.

My serviceman, Mark Simecki, told me about the company products, their values, financing and their warranties. I felt very informed and able to make a good decision. He is very good at his job.

Mr. Brooks was extremely knowledgeable and helpful. He presented himself well and the client feels comfortable believing that he is experienced in his field.

Bayo was professional, efficient and worked with me on pricing.

JOHN MOORE JUST GAVE THE WORST EXPERIENCE EVER!!!!
Customer service rep was horrible and couldn't care less about my family's time or the fact that the appointment that was set for our electric service was being canceled. She told me that they would not be able to come out because the techs were doing installations and wouldn't be finished until 7 or 8pm. When I asked why they had set my appointment for a window of 4 to 8 pm and then tell me they want to go home after their other work she repeated that they will want to go home after they finish their current installs. I asked again what the reasoning for a 4 hour window until 8pm that they wont come to and she said " ya, they need to fix that " ! I think i actually heard her smacking her gum as she spoke with no regard for the fact that my daughter has no power in her room currently and that i called an electrician to make sure my family was safe. I am in sales for a high end auto dealer and i would be fired if i treated customers the way this lady spoke to me, let alone letting me off the phone after i canceled the appointment and lost the business for the company because i put off the air that i don't care about you at all!! I will never use them again and will refer anyone i know or speak to, which is a lot of people in my business that they just don't care and not to use them. John Moore's Customer Service Was Attrocious!!

I called John Moore because their TV ad advertised contact-free service, and all I needed was some freon added outside at the unit. But Skye wanted $500 to add a lb. of Freon, which is an absurd rip off, and 500% too high. I m a general contractor, and they knew it, and still tried to over charge me. All consumers should beware, better yet run away fast. This is not the first bad experience with them for me, but definitely the last!

Christian was very professional. He was also very warm and helpful in answering all of my questions and in making recommendations. I particularly appreciated his taking pictures of the damaged heater and talking me through them. I am most pleased with his service.

Anyone using this company will pay extremely more than other accredited plumbing companies. They quoted me $1099-$1400 for a leak under the sink. I had the exact same work they recommended completed by another licensed plumber for $240. And it could have been less if we chose a cheaper faucet. John Moore wanted to charge me a minimum of $429 for the cheapest faucet alone, not including anything else! Highway robbery!

After about 90 minutes the HVAC tech ( Hamad Dardouk ) arrived. I found him to be intelligent, experienced, & articulate. After analyzing my AC problem, he offered the 3 alternative repair options. I chose the band aid ,or minimal solution. The work was completed, & I was chillin within the hour. As usual the John Moore experience was the quickest, & the best. I will continue to use them for all my maintenance needs, & would highly recommend them to everyone.

Replaced my 4 year old Bradford White water heater. Worst water heater company ever.

Demishan from John Moore did a great job installing my new tankless water heater. Clean install and very professional. Would recommend John Moore if you don't mind paying a bit more.

A wonderful technician took care of my a/c problem. Very thorough and I had prompt service. If I have any other problems he will be the one I ask for.

John Daniel's did a great job explaining what I needed and not adding on what's unnecessary. They are a professional business and showed me my options.

Very friendly and informative. On time and professional. Checked everything to make sure the unit was working properly before leaving. Thanks.

Reginald was great. Very professional and detailed. He explained everything and offered his honest recommendation. He was there to see if I have any leaks after the winter storm and he did an excellent job. Very pleased. I will definitely use John Moore for future services.

I would give less than one star but I can't. Beware of the "we will give you a free estimate" it cost me over $350.00 dollars and nothing was fixed. After they arrived the guy said a few things which I am sure he tells everyone and then tells me he would need to send a camera down the line but it would cost me. He sent the camera down the line and quickly told me the line needed to be replaced. First he said only about 10 foot and then he said the complete line. The line is about 50 foot long. He came back with a price of around $3700 for 1he 10 foot section and around $8500 for the whole line. The funny thing about this is he didn't say anything about the root that had grown in the line about a foot away from the clean out. Replaced about 2 foot of the line and that fixed the problem. Total cost was less than $75.00. So you do the math. I can promise one thing I will NEVER call them again.

Be careful of these people. The woman on the phone tells you one thing then the tech completed contradicts her. They also tried to schedule a service for me I never asked for.

I cannot say enough good things about John Moore Service and especially JD. They took care of me. I m a widow on a fixed income and they did EVERYTHING to help. Thank you.

Tom L. was my technician to clear out my AC drain. He was one of the most knowledgeable technicians I've met with and was very thorough throughout the service. He identified the issue, walked me through each step of the process, and once I agreed, he even allowed me to shadow him and ask questions. He was also extremely polite, courteous, and gave me tips on preventive measures. Definitely would recommended Tom L. for any of your HVAC needs with John Moore.

Very professional. Arrived a few minutes early not late like some others. Honest fix without extra parts. Could not be more happy.

I had a great experience with the plumber Kevin Jeczek that John Moore sent to us. He was able to fix our problem and I couldn't be more pleased!!! Kevin was courteous, kind, knowledgeable, and an all around great guy!!! If we ever have any plumbing problems in the future I will definitely request Kevin!!! Thanks again!!!!

Aaron D. performed our furnace check-up and inspection in a thoroughly professional manner.

Electrician was very conscientious and explained everything well.

I was told I needed a new air handler unit in my attic. The guys showed up 2.5 hours late, and 9 hours on a job that i was told would take 4 hours. Then the guy went to my outside unit and broke it saying I need a new one. It was blowing cold before they got here and now all I have is heater.

Everyone I dealt with was kind and courteous. The technician, Donta Bolette, was on time, knowledgeable and skilled. Our air conditioner was repaired to our great satisfaction.

Justin called an hour before arriving, put shoe covers on before entering and was very professional. Fixed the problem in 30 minutes.

I'm posting 3 stars because I honestly didnt go through them. I have bad credit do to a consolidation. I called john moore and they came on time and did an inspection for a repipe. I was told over 14000 to do it. My mouth dropped. The inspectors were kind and professional but I almost broke down at that quote given they were the first ones I saw that had financing. I went to Steven at Repipe Specialist and got an estimate with financial aid for 7800. Almost half. Look around before you go here. I'm not saying the labor isnt worth it because I found someone else but look around before you agree.

Smiley Aguilar demonstrated not only professionalism, but also humanitarianism when analyzing our current situation and providing the best options to go with.

Great Company! Very professional and even wore a mask and gloves!

review and estimate repair and replace residential water system

Checked A/C unit found out was working properly and the unit was only a year old I am highly satisfied

Russel did a great plumbing job today. It's been a long wait for somebody to do my service request but I'm happy that he arrived and did it. Masterful plumber. More power Russel!

The customer service was outstanding and the technician , Art, was incredibly knowledgeable and replaced my water heater at the end of the day on Friday when my appointment was technically scheduled for the upcoming Monday. He really helped us out when he didn t have to. He did a superb job from start to finish. This was outstanding service and I would highly recommend this company.

My service gentlemen was very professional. Had a lot of Patiention, with all of my questions. May GOD continue to Bless him and the John Moore Family. !

A+ service

John Moore plumber replaced a bath tub drain; it was corroded, and the metal was brittle. He did an excellent job and completed the task in a short time. I liked not having a trip charge.

Christian Lopez is courteous, fast, and stands behind the service I always expect from John Moore.

Your rep was quite concise, informative and certainly friendly. As a matter of fact, he helped me from falling down my own stairs (I have parkinsons). Anyway, I am looking forward to the HVAC replacement quote.Thanks, Ray Hamilou!

The technician was honest, evaluated the situation and didn t try to sell us things we didn t need.

Did a good job but very expensive even with $50 gift card

They are the consummate professionals. Their superior knowledge builds trust. That was certainly the case with Hunter

Mr. Cantu came to my house today and will extremely professional and helpful. He may have saved me several hundred dollars by pointing out that I did not need a new water heater like I thought. John Moore services may have lost a couple of hundred dollars by not putting in a new water heater for me today but I assure you they have made a customer for life I will be using them for many Jobs in the future. Thank you John Cantu and John More services.

Prompt, top notch service. I like having one technician assigned to my area & technician Victor Huerta is the best...friendly, professional and eager to please. Office staff are courteous & helpful.

I am so happy for John Moore's professional work. My sprinkler backflow systems leak water , it probably frozen overnight a week ago. Some body recommended call John Moore Pluming. the company immediately answered my questions and made schedule. Mr. Russel Herd come to my house , he checked the broken irrigation atmospheric vacuum breaker , and gave me best suggestion. I am appreciate it. Then he change the new one for me. He is so nice and patience. did wonderful job. He teach me how avoid freeze again. I am so happy for his work. I gave five star.

Chase was wonderful. He is very personable and friendly. He explains everything very well so that I fully understood my options. The price was so high that I was shocked. That's why I tried last night to repair my toilet myself, but I just did not have the proper tools. Chase worked fast amd tested everything thoroughly before he left. I will still always try to do my own plumbing work in the future, but this time my old toilet was just impossible to loosen the bolts with my small tool set.

Russell replaced my toilet about two years ago. Today he returned because the toilet was running, and I was not able to stop it. He repaired the toilet in less than 10 minutes and didn't charge me a nickel. I am delighted with John Moore!

David Mize is an asset as a representative of John Moore. He is very professional and knowledgeable. Thank you!

Electrical Breaker box had been tripping for awhile now. Leonard Citizen arrived on schedule, assessed the issue and fixed it immediately. Thank you for your service. We will definitely recommend JOHN MOORE to friends and relatives.

Henry Tamacas was professional and highly knowledgeable. He took his time to research the cause of the damageed AC coils and offered multiple options on how to fix the problem without any pressure.

Our sink was sprung a leak caused some significant problems. Fred came over late and stayed late and fixed everything up. He was very friendly and knowledgeable and walked us through the whole process and made it easy. He s an easy first call if I ever have any other problems,

Very nice courtesy call before arriving; very professional and explained everything thoroughly and was open and helpful in answering all of my questions.Will definitely use John Moore again!
Also, the gentleman who originally scheduled our appointment was very professional, customer service oriented, and friendly.
Very much appreciated! Great experience!

Service was outstanding! Wade Knight was very helpful and got our A/C running in no time. Will call him again when needed!

They did not show up two days in a row now after I got email and text confirmations of my appointment. Do not use this company.

Very proffesional , good communication .
Had a pipe break underground and they fixed it
Good job.

We used John Moore to replace our A/C unit after it completely went through a catastrophic failure and had a very helpful Rep. that walked us through the whole process and helped us with any questions that we have about a new unit while we were picking one out.

The technicians came out the same day and replaced the whole A/C unit and even fixed old issues that could have been a problem in the future because of the old unit and how old the house is. We really appreciate all the help to get our house back into the COOL so my family can rest easy at night.

Thank you John Moore and Techs who helped out our family and home.

Christian was our service provider and came after hrs last night to get water turned off and make sure we were ok. Came back today to find leaks and restore water. Very professional and recommended needed repairs. Will definitely use this company in the future.

Becarful with this company they just want sale new equipment

Air Conditioner compressor stopped kicking on, Saturday night. John Moore opens at 7am on Sat and Sunday! Technician called ahead, arrived when promised, and was courteous and professional. Within 10 minutes he found a minor problem with my overflow pan level switch, and after a quick adjustment and I was back with A/C. This on a Sunday morning. No charge. Great service!

Purchased the HVAC Fall/Spring service package last fall and so happy I did. Spring is hear and so is the heat so when John Moore came today to do the AC service, they discovered I could have a part on the decline which could fail with summer heat! Now I know to be on the watch for the problem. Always professional and informative. Thanks

Diego Ferreyra was a true professional. He explained everything he saw and gave an honest assessment. The work he did was great and kept everything clean!! Thank you so much Diego and God Bless!!