The quotes that I was given by this company were d...

The quotes that I was given by this company were disappointingly high, as in 3-4 times higher than what I got from everywhere else kind of high (elevating the cost from approximately $5,000 into the $20,000 range).

It's not that their diagnosis was incorrect (indeed, subsequent diagnoses have been right on target), but I am of the opinion that not only did they try to sell more than was needed to fix the problem, but at much higher prices than was reasonable.

A company representative can be seen responding to many of these reviews, stating that they always offer customers low, mid, and high range quotes (Immediate Fix, Better Option, Best Option). This appears to be true (from my experience), but is falsely representative of their lack of reasonable pricing. Even their default low quote was approximately 2.5 to 3 times higher than market average. By my web research they are charging far over average market price on HVAC parts and modules.

I don't believe that this company has the best interests of the customer at heart. My recommendation is to take your business elsewhere and save yourself a good deal of money.