I guess John Moore is one of those companies that ...

I guess John Moore is one of those companies that just got too big and lax. I gave them two chances because I heard they did quality work. In all honestly, the work product was not bad, but when it came to customer service, this company is undoubtedly subpar based on both of my experiences with them. Numerous errors made in the billing and scheduling, and a complete lack of communication thereafter. In summation, don't be fooled by the name and the marketing, go elsewhere for not only better customer service, but better pricing. After consultation with other companies (subsequent 2nd opinions), John Moore charges much more and tries to sell you what you don't really need.