My name is Madison! I have just purchased my third Honda from John Eagle! I made my appointment with internet sales manager Max Masab! He was absolutely amazing to work with and even took the time to go over my personalized settings before I left! Would also like to mention Xavier Vargas and Leonte Matthews who worked extremely hard to get me the best deal! Super excited to drive my 2017 Honda Accord Coupe! Thanks guys!!! #hondagirlforever
It was my first time at John Eagle Honda and I got to say I had a great experience. Jamal Morrison was an AWESOME help and went above and beyond to help me with an awesome deal. Answered every question I had and was very friendly. Not to mention my first Honda ever and I love it so far!
We bought a new Honda Odyssey a few days ago. We are very happy with the purchase and the service we received specially, from the sales associate Justino Morales. He went above and beyond. He was very patient, knowledgeable and trustworthy. Buying a car can be very stressful but he was able to help us through the whole process and feel comfortable with our purchase. I strongly recommend Justino Morales and John Eagle Honda to anyone.
Good selection very hard to enter the dealership due to 290 construction. They are not aggressive with selling. I had to seek help but once I did it was ok. I am not a fan of the dealer add on items. It is a turnoff.
OK!, First I'd like to start by saying that I rarely ever post reviews but in this case I have to make an exception. I was in the market for a new car for my daughter and read nothing but good reviews about John Eagle Honda online so I went to see what all the fuss was about. Not only is the dealership and the cars clean and "fresh" from the initial driving into the dealership but when you enter the showroom you will be blown away with the professionalism of the staff and the amazing atmosphere you just entered. I cant say enough about our sales associate that took care of us and sold us our car but I'll tell you that I have never seen a sales associate go the distance that Mr. Ali Shahid did. This man really took the car buying experience to a whole other level of satisfaction before and after the sale. After I left the dealership I was so educated on the purchase I'd just made and all of the extra benefits that you will get with purchasing from John Eagle Honda. Thanks Ali for showing me that buying a new car can still be a pleasant thing and not a headache!! No wonder you are the Assistant Sales Manager!! I also want to post that my Finance Manger Steve Stromatt was courteous to our needs and very professional with expanding the deal and also went beyond the normal expectations to get the deal done. Everyone employed by John Eagle Honda is extremely qualified and professional at their jobs and I can't stress enough that if you are in the market for a new Honda then don't waist you time with other guys and just go straight to John Eagle Honda and get the cheapest deal and the most professional courteous service that you will want to tell all your friends a family about. Thanks again to everyone at John Eagle Honda!!
We just purchased our 3rd vehicle from John Eagle Honda today. Ali Shahid was our salesman and he was superb throughout the whole deal. We took a couple of vehicles out for test rides and left the dealership to look at another vehicle but we came back to John Eagle and made the purchase on the Crosstour; Ali had 'saved' the vehicle for us because he 'knew' we'd be back for it. I don't think you can beat the Customer Service at John Eagle - it's one of the many reasons we came back to buy from them once again, and we were not disappointed in the deal we got. Thank you Ali for making us such a great deal, and for the whole process being so fun and enjoyable. We appreciate you going above and beyond for your customers!
Jeff & Tammy LaPlante
First time buying from the dealership so perhaps there is something I'm missing. Honestly didn't like the experience as I felt like they didn't care whether I bought the car or not. Also... like things like only receiving one key and having to pay an additional $275 for the second key is frustrating. Especially on a used car where you know they received two keys at trade in.
Roger Hickey at John Eagle Honda is by far the best Service Technician I have dealt with in quite some time. He worked directly with my extended warranty to ensure all problems were fixed correctly and covered fully by the warranty if it was included. He called me every step of the way to update me of any new discoveries and the progress of my car. I will definitely ask for Roger next time I need service work on my car.
Good easy experience. Been going for 7 years and they have never disappoint.
On 5-08-2020 I bought my Honda Pilot, from John Eagle Honda
Abel Sixtos was my sales man, and he did a great job, on explaining all of the functions of the car. And was very helpful, On Monday he called to follow up and make sure that i was happy with the car, and to see if I had any questions. I recommend to ask for him, if are looking to buy a car from John Eagle Honda
Totally a five star. Joe Coleman and Herley Dean made certain that I was treated well, given full information on my car, test drive, handling, how to, etc. George Turosik handled my financing, and again total disclosure, kindness, knowledge. Wow. I have been to a lot of dealerships, but never treated like this. I did not feel cheated when I left, I felt excited and happy! Thank you to the the three best guys, and a superior car dealership. All Smiles, Lynn
Great dealership with even better people. I highly reccomend Sekou, Bobby, and George. They made the negotiation, trade-in, and finance process quick and easy.
Today a purchased a pre-owned vehicle from John Eagle Honda. I have 30 years in the automotive industry and my experience today completely blew me away. Salesman brought the vehicle to my office, my Son thought the front brakes may have a small problem. They brought the vehicle back to the dealership, completed a front brake job. I Purchased the car 2 hours later. If you did not look at the odometer, you would think the car was brand new. 5 Star is a major understatement! I HIGHY RECOMMEND John Eagle Honda
Highly recommend John Eagle Honda, competitive pricing as well as great customer service!! Abel did a great job at getting me a good deal and was very knowledgeable, but he didn t stop there he has followed up and helped me resolve a small issue that came up a few dats later. Kevin in finance did a great job as well, let me take my time to look over everything and never felt pressured!!
I scheduled a test drive and liked the car I saw. The salesman (Ronnie) SEEMED to be very attentive. After the test drive I wanted to look at a diffrent vehicle. At this time the salesman became visable frustrated and said that he had already done paperwork on the car and would now have to start the process all over again. He reapeated this multiple times, had my car not been in the process of an appraisal I would have left immediately. They do not value your time here and are more worried about starting the next sale than meeting a customers needs.
The price they quoted me over the internet was a complete lie they gave me the quote at 11am went to the dealership at 2pm and they had just sold the car typical sales lies
'05 Civic had a squeaky belt driving me crazy, dropped in on the way to work and they found a missing bolt and replaced it in 30mins w/o an appt, prob charged me a bit much for 15min of work but the speed in service was worth the $68
those scammers are money hungry and the worst car dealership ever.
i bought a used Cr-v and they charged me extra 2000$ for warranty i didn t want to buy . they asked me three times to buy it and i refused. their service is the worst they couldn t find the problem with my car vibrating, they confirmed everything is perfect in the car and suspension system is like new and the car is like trampoline on the road
i will never go there again , won t recommend them scammers to anyone.
They really stand behind their vehicles. We purchased a used car and had a few minor issues since the purchase. They took care of each one with no problem. Highly recommended!
Awesome service! Mike Ma in the service department is the ABSOLUTE BEST. You can tell he cares about his customers as he goes above and beyond to make sure all problems are addressed and the customer is always 100% satisfied.
Took my vehicle here for service and worked with Anthony. He was very professional and attentive. My issue was diagnosed and I was provided a loaner vehicle while the repairs took place. I really appreciated his kindness and I will definitely go back should I have any service needs in the future.
Almost quick,courteous, and fair in pricing and explanations exactly the way it should be.
I would highly recommend going to John Eagle Honda for a car! Clayton Hurst was an amazing salesman, and was upfront and honest from the very beginning. It was truly a no hassle experience, like their ads state. I will send all my friends and family there because of the phenomenal customer service they provide.
I have nothing but the best things to say about John Eagle Honda and their service department. They are second to none. Once you deal with other service departments out there, you really miss your reliable Honda and service.
I have just traded my 2014 CR-V for a 2016 CR-V. The sales consultants ( Ali Shahid & Joe Coleman) were very helpful and kind. George Turosik, Asst. Finance Director, expedited the process and I went home an "extremely happy second time" John Eagle Honda customer.
Service staff at this Honda dealership was just like I expected from Honda. They are very friendly. Anthony Olson was my service consultant and he was excellent. He kept me updated on what was going on with my vehicle. He even gave me a discount since I was there for the first time. I'll definitely come back here for service and repairs.
This is my fourth Honda from John Eagle. We have and continue to enjoy the quality of the cars and the service we receive from Honda and the John Eagle Family.
John Eagle Honda provides excellent customer service, staff is very friendly, polite, and waiting time is short.
Worked with Gary Ortega and he did a really great job. Getting through finance is slow as ever but overall excellent experience.
Exceptional customer service. My husband got in a horrible accident in January. Totaled loss, unfortunately. However the people at john eagle really helped us out. The process was smooth. We didnt feel like they were trying to get over on us.
Even after purchasing, taking the car for service has been great. The customer service is so great. they really go above and beyond to.make sure their customers are well taken care of. I took my 5 year old with me to get an oil change and he was extremely happy to see free cookies and the popcorn machine.
I bought a 2015 Honda Civic from John Eagle Honda on 1-9-16. I was referred to a great sales guy that goes by the name Walter Boyd. If you are looking for a car and just want to get an idea of what you want and what you can afford give him a call.He is a very nice friendly guy. He's not one of those typical sales guys thats gonna call you a million times a day till you buy the car. I recommend Walter Boyd at John Eagle Honda to anyone.
Very knowledgeable salesmen! Very good customer service!
In August 2015 We searched for a Honda Fit. These cars are popular and hard to find. The sales person at John Eagle helped. He listened very well to what our ideas were, what we were looking for in a car. Did not try to "sell us" but just pointed at differences in makes, models. They did not have the model we were looking for
A couple of weeks later he called to let us know that they just received the model we wanted. We came to the dealership a day later and he showed us two, and we ended up buying exactly the make and model we wanted: A Honda Fit EXL. The car answers all our wishes: compact, great mpg, tons of space inside, and smooth ride.
Two week in, the car was scratched at a student car wash. When I went to the dealership to pick up my license pleas and showed the scratch the same sales person brought me to the service department where they touched up the scratch till almost not visible.....for free!! and they washed the car. That's what I call service!! I would recommend anyone to buy a car at John Eagle Honda Houston!! And Abdul is an excellent sales person!! Ask fro him if you go buy a car there!
David Thompson (Saleman) and Darryl Burns (Finance) gave me a smooth and expedited experience at John Eagle Honda. I look forward to buying more vehicle from this dealer in the future.
Great customer service with sales and service. Purchased few new and pre-owned and come here for all my services. Max Masab been my favorite Internet sales guy to go to, very knowledgeable and honest and patient and helpful with great attitude.
We got a quick and instant help to do the service. No waiting time. As soon as we walked in, they offered their services to help us out. Excellent!
I know when I came to John Eagle Honda I made the right choice to purchase my 2020 Honda Accord Sport. I wanted to show my mom the vehicle I was going to purchase so I brought her to see the vehicle in the show room. As soon as I walked into the dealership Christian Huynh greeted me. I let him know exactly what I was looking for and within a few seconds he brought out the car I was looking for. Christian made sure all questions I had were answered. Christian response time was awesome when I would communicate with him regarding the car I had seen. If you plan or thinking about coming to the dealership please do because you will be well welcomed. I am glad I made my purchase here because of the great service I will be getting from the service department. Make sure to ask for Christian, he will make sure you drive off with the vehicle your looking into. Thank you to the staff at John Eagle Honda!
I generally avoid buying used cars from dealers, irate to their gimmicks and exploitation. I am writing this review because I had a positive experience at John Eagle Honda, to my disbelief and pleasant surprise.
Ali was my salesman, who respected my time and let me inspect the car I was interested in, while he was wrapping up with another customer. After we finished the test drive, I was impressed with the haggle-free pricing negotiation. We were able to agree on a price, which I thought was a fair value. The whole pricing negotiation took less than 20 mins or so, as Ali asked the right questions to clearly understand my expectations. The sales manager (behind the glass room) must also be credited for cutting the crap out.
Financing portion of the purchase, took slightly longer than I was prepared for ... but, it was understandable as it was late in the evening and there were several buyers closing their deals.
Before driving off the lot, Ali filled up the gas tank, washed the car, did a walk-through of the car with me and took a fair chunk of time to secure the spare wheel in the well. I felt he treated me right and cared about my buying experience.
When driving back home, I noticed that one of the headlights was not as bright as the other one. So, I took my car to Ali, the next day. He worked with his (sales) manager and service department to replace the HID bulbs on both the headlights, which was covered in "We Owe You" as part of the purchase. The service was completed the same day.
Over all, I am very pleased with my buying experience with John Eagle. This is my second purchase with them in the last 5 years, and I plan to buy from them again if they have the car of my choice. I will recommend to my friends as well.
I bought a certified pre-owned from them (Ask for Evans) in May 2018.
Everyone there was nice and very helpful from start to finish.
No pressure, and met my price point while getting me all the coverage I need.
I m definitely getting my son s car from them when the time comes.
Jonathan is one if the best only place I bring my car to get service..... bought the car there and service there
I bought a used Cadillac from Jason Malmstrom and he made it an absolute pleasure to buy. I would absolutely recommend John Eagle Honda
I had recently gone to Honda to lease a car. I was greeted by a man by the name of Kinne. Even though i did not have the funds to get the car that i wanted, Kinne really tried to bend over backwards for me to get me in a brand new car. He really understood my situation. I really do recommend anyone that is looking for a Honda, or a new car in general, definitely ask for Kinne. Thanks Kinne, whenever I go and look for a car, i will definitely seek you out.
Thanks for quickly taking care of my oil change needs, and washing off the spring pollens! Good service, good attitude, and good pricing. Thanks, John Eagle!
Great Honda Dealer - service advisor Roger Hickey is always courteous professional and otherwise service is great. Thumbs up.
Great customer service. Several of my family members have bought vehicles from here. They treat you like family!
Wow, I love my Accord V6!! I had a wonderful experience here and now I'm driving my dream car. I was very impressed with Lavell because he was so honest and helpful. He didn't push me to spend more on a brand new car (which he could have done) instead he encouraged me to get the gently used car for the best value and so I can be extremely comfortable with my payments. He was really looking out for me. I am so glad he did because my 2012 is really just like a brand new car. She is perfect!! I am so blessed and grateful for this oppurtunity, John Eagle Honda really changed my life for the better. THANKS Y*ALL!!
Great as usual. I always go to Mike Ma for service on my Civic. He is consistently friendly, knowledgeable and keeps his word.
Erica is the best service rep that I have ever had at JE. My husband and I have purchased the last 4 or 5 vehicles from John Eagle
The Airbag in my 2008 Honda Civic blew out on me while I was in park it hurt a lot and was so loud. Honda wants nothing to do with it.
Just had a great used car trade experience at John Eagle. Came in looking for a used Ridgeline, but left with something even more fun. Was it the easiest or quickest car buying experience I've had? Nope. Was it the worst? Far from it. Keith Thomas & Emelio Hernandez both helped me a lot taking me for various test drives and getting me through the initial negotiation process, and Manny Gil in the finance team made sure I understood all of my options but never pressured me. Even when I had some troubles with delayed paperwork in the TX systems, John Eagle's finance manager jumped on the problem and had answers for me by the end of the day. They took care of my wife before and me this time. I have no problem giving them another look in the future.
Ali Shahid is awesome! He goes above and beyond! I have been dealing with John Eagle Honda for at least 15 years and I can say that they are great in customer service. Their service department is great too : )
John Eagle Honda is the best dealership that I have ever been too! They take care of their customers not only while you are looking for a vehicle, but also after you have already purchased one. Heath, Jamal and George are the best!!!!! As well as everyone else there!
Christina Raymond and Daniel Richardson provided an excellent experience when purchasing my new 2018 Civic Si! The customer service and care exhibited by both made me feel like part of the Honda family. I will recommend this dealership to my family and friends. I look forward to making other Honda purchases at John Eagle Honda!
Ralph helped me here. He was very nice and not pushy. They have a no haggle policy so depending on your situation be aware there isn't much wiggle room. But Ralph was really nice and patient he went through the different options with me and was very candid about different scenarios. Highly recommend heading here for your next car.
Excellent service, great technicians, and customer representatives. Mike is especially helpful, honest, and professional. Best place to take your Honda for service and ask for Mike
I'm so happy I chose John Eagle Honda to be my daughters 1st car purchase. We had the best experience ever!!! I worked with Isaac and from the first moment I was in contact with him he made our experience so easy and smooth! Of course as anyone else shopping for a vehicle we had cold feet and unsure but Isaac made it simple and no way we could pass up the deal and also made us feel confident with our purchase. He always available to assist me with my questions / concerns. He made it easy to sit and talk to him about what we wanted and our budget. When we arrived to pick up the vehicle and sign final paperwork he went along with the plan to surprise my daughter with her car with a red bow as I requested. Thank You Isaac for her making her day so special!!!!! Keep doing what you do!!! Definitely recommend anyone looking for a car to shop here and ask for my friend Isaac,
Had a fantastic car buying experience at John Eagle Honda. Bijan (BJ) Zad is a rockstar sales consultant. Very honest and fair in how they do business. Will definitely be recommending this dealership to friends and family.
We traveled an hour past two other dealerships to shop at John Eagle based upon positive web reviews. We were not disappointed and arrived back home in less than 5 hours with our new car (includes 2 hours drive time). EVERYONE was friendly and professional, making it an easy, pleasant experience.
Went for a oil change and they damaged my car. To give them credit they admitted to it (pretty obvious dent), they then tried to find the cheapest manner of fixing this mistake. Will never return and will highly not recommend anyone to go here for mechanic work.
This is my dealership!! Love those guys, always honest. Abel is the best salesman ever, by the way. Service department is wonderful. That's why this is the only dealership I go to. Thanks John Eagle Honda!
I love the service at John Eagle Honda. Mike Ma is the best service advisor! I wouldn't go anywhere else!
Hello, I wanted to give a shout out to "Mr. Mike MA 2161" for his wonderful service today! I had more done than I had planned but it all was done in a timely manner, much sooner then previously told and a little less than previously told. Thank you very much!
Waited a month to let the new car feeling fade, and I can honestly say we have a great experience with our sales consultant Jamal Morrison. We narrow our choice down between the Honda Pilot and the Volkswagen Atlas. Jamal did a wonderful comparison between both vehicles the price was great and we were sold. It was a great sale experience at John Eagle, as we have been going to various dealerships and we did not feel pressured or treated like a paycheck here!
Martin was our salesman, and though we pressed him hard, he worked overtime (literally way past close) to get everything worked out for us. Very pleased with his service and would absolutely see him again.
Allyne Mcbride was a good service provider and also gave me a loaner car so I could take care of stuff I need to do really good guy I recommend to use him
This location does not do a good job with balancing your tires. I bought the car here and twice balancing with vibration not fixed. Went to get road force balancing done and they told me all my tires are out of balance. This is right after I had Honda balance my tires.
John Eagle Honda worked with me on getting me the deal I wanted along with the car I wanted. I was very happy with the results.
do not buy your car here. pay attention to what's on the contract and finance sheets. get everything in printed letterhead and do not let them go back and forth with handwritten notes and green screen numbers only. they post attractive online prices, and then after you agree to a number, try to get you with loan packing by presenting a seemingly "great" monthly rate that includes all kinds of extras at a much higher interest rate than what you'd qualify for. then they tell you that if you buy their expensive warranty plan, even on a honda cpo, that they'll significantly drop their rates. the finance guy also presented much higher monthly payments for the amount and rate included, and when i showed him that the online edmunds car payment calculator showed much lower payments, said they have different algorithm and he can change some factor to get me closer. it's basic math and amortization. i ended up walking out as i was vigilant even after being made to wait over 4 hours there, including in the finance office. to push their high interest plan and then expensive warranties, they'll also tell you that honda only finances those who've had honda financing before, which is false. they also tried to pass off as "miscommunication" the surprise appearance of their "doc fees" that "everyone must pay", even though the salesperson had explicitly agreed to no additional surprise charges over the transaction number that we had negotiated. when i got everyone involved in a room, they said they didn't think such a "small" charge would be a big deal. i ended up getting a car at autonation honda corpus christi and easily got the honda interest rate that i knew i should qualify for based on my credit. they made the whole deal transparent via email. i plan to talk to their GM and then honda corporate and the consumer protection agencies about these tactics at john eagle.
Gene in the service department is awesome! Always gives great customer service and greets you with a smile.
Went in to trade and look for a car. Jamal helped me find exactly what I needed and wanted. Also none of it could have been done with out the help of the Financial Team. And whats better than all the extras they give you with a car purchase! Id gladly recommend this place to everyone, Great People, Great Cars, and Great Prices!
DO NOT USE THEIR SERVICE DEPARTMENT!! IF YOU DO, CHECK YOUR CAR FOR ANY DAMAGE UPON PICKUP! Took my 2013 Accord in for an issue with the push start button. They said I needed a new starter (70k miles on the car). They kept my car for three days to replace the starter (which is only about a two hour job). They somehow busted out a fog light during a test drive (which they put over 20 miles on my car while it was in their possession). I was given a very strange story regarding the light. Last, the loaner car I was given was SUPER dirty inside and out. This place was once the #1 dealership...now not so much....
Plenty of parking, great customer service, quick and dependable service.
Jamal Morrison is one of the best car salesman we have come across. Not only was he very knowledgeable about Honda cars, he was never pushy. He was very understanding of our needs and worked very hard at getting us were we wanted to be. I would recommend Jamal to anybody who is looking to buy a Honda. Thank you Jamal.
Great people, very straightforward to deal with, and the price beat Costco and TrueCar auto buying programs. Great inventory of cars, found exactly what we wanted.
My car died a week ago and my husband was doing research and finally decided on a Honda CR-V. Abel called too make sure we had all the details on the car and didn t pressure us into buying it. He was very polite and attentive. When we got to the dealer he had all the documents ready and answered any further questions we had before sending us to Jaime. Jaime was extremely kind and worked hard to get us the best deal. I wouldn t definitely recommend working with these two gentlemen.
We re regulars at John Eagle service center and they re always great. Today they outdone themselves. The new lovely lady at the front desk today made my son a road to play with toy cars till our car is done. She was very creative and helpful. You can t find that kind of people anywhere. So thank you lady and thank you John Eagle.
Walter Boyd was our sales manager and he did a fine job for his dealership, as well as for us. We were able to come in and close our deal in one afternoon. This included dealing with a trade-in. Our thanks to all involved!
Charged me $60 to fix the cracked on my windshield when they initially said they would do it for $50!
I did some online research and was dealing with few dealers in Houston area.
Matt Patterson of John Eagle stood out with his prompt responses and friendly behavior. Once I visited the dealership Matt was very courteous and helpful in explaining me everything and also he gave me great deal.
I would also like to mention the Finance Manager - Elhadji Toure.
Elhadji was very patient and helpful during the entire documentation process and explained me what is what.
Overall it was a great experience at John Eagle and the entire staff is very welcoming that you will feel at home. Also, everyone is willing to get your business and everything is non-rushed.
So if you are looking at great customer service, awesome people, good deals - John Eagle is the place.
Once again, thanks a lot Matt for making my first Honda buying experience so great.
Allen has been my service rep for a couple of our cars. He has been courteous, informative, and very professional. Recently, one of our Hondas was stolen and we recovered it. He helped us get it rekeyed. We always have a positive experience with John Eagle sales and service. Thank you for your commitment to professionalism! I would highly recommend any Honda and the great service at John Eagle.
- Mary (Southwest Houston)
Walked through some vehicles and had a test drive of a CRV with salesperson Issac. He was able to help me weigh my options and was able to answer a majority of my questions. Ask for him if you have questions about their lane centering and adaptive cruise control tech.
I needed a specific part for my civic and they had it in stock, NO NEED TO ORDER! Will go back next time i need a part.
very efficient and courteous! Plus a free car wash to boot!
Apparently you need to make an appointment to be seen in a reasonable amount of time..In addition a certain salesman will be spiteful when you have knowledge of vehicles and will let it be known, under their breath. Save yourself a trip.
I am currently driving my number 9 or 10 Honda product, all purchased from John Eagle Honda. Over the years of using Honda Service, I have always been treated with attentive, and courteous Service Writers. However, my current Service Writer, Erica, is beyond good, she is excellent! Her customer service attributes include excellent product knowledge, professional and courteous service, all coupled with a pleasant and pleasing personality. If you are searching for a super Service Writer, I highly recommend this young lady.
Went in for an Oil Change at the express section and was greeted immediately! Great Service!
this is a very slimy dealership. We had a Honda Odyssey Touring I brought in for a battery change. I kept waiting for my service to be done for 3 hours. No one said any thing to me. Finally I came to the front desk and ask where is my car. The front desk person said your car was done more than 1 hour ago but no one notified me. I picked up the key and found out that the car was parked like 150 yards away. I drove home. When I got home I found out that the car had a ding right on the hood right where the battery is. I called the dealership and the manager flatly denied responsibility.
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