John Eagle Honda Houston Reviews

I've traveled the World pretty much and have had my Honda Accord serviced by nearly 35 dealerships over the years and not once was I greeted with the sheer professionalism that was offered by Tara O'Leary. I think she is a manager, but not certain. She took control and helped me understand the process of resolution. She didn't just forget about me, but truly made it her priority. I had a problem a few weekends ago and she not only solved it immediately but she restored my faith in the Honda brand. Great staff! She is a keeper! Next Honda I buy will be from John Eagle no questions asked...

I went there on Black Friday to buy a CR-V as a Car Pro customer. I thought their unusual way of doing things was due to the "Car Pro" process, but, it was just a deceptive dealership. I was never introduced to the Car Pro sales manager, I was not allowed to see the car's manufacturer's window sticker (was removed) and I was sold a maintenance agreement I told the lady in Finance that I did not want - twice. I feel stupid when I look at my car. Trust no one. Read everything and ask questions.

I already had a 2012 Crosstour that I loved but while getting my oil changed, I learned that John Eagle had a program where you can trade in your vehicle for a new model and they try to keep the payments the same. Since I had put a lot of miles on my car, I thought I would go in and find out what it was all about. I was helped by Zane Pruett and he made the whole experience a pleasure. He was very thorough about all the bells and whistles on the car and went as far as helping me set everything up. I was treated like a queen while having to wait on paperwork to be done. I would definitely recommend asking for Zane if you are looking for a car at John Eagle. Also, Daniel in the finance department made that process as painless as possible. He was very knowledgeable, friendly and thorough in explaining every detail of the nasty finance part of buying a car. Again, if you go to John Eagle Honda ask for ZANE PRUETT!! He is the best car salesman I have ever dealt with and I didn't even feel like I was dealing with a salesman, but a friend.

Excellent service. Solved the issue with the vehicle.

After my first visit to John eagle Honda, I was not very happy when I had to come back, especially considering it is a very long drive for me. After my first experience, I expected the same, but to my surprise I was treated very well thanks to heath. He took care of me, made sure that I was happy and answered all my questions that I had. I brought my car in for service but decided that I needed a new one since I was having problems with my current car. He made sure that the car I wanted had everything that I needed and wanted. He made me feel as though I was wanted there and not just another customer with money. I cannot vouche for anyone else, but I will only do business with heath for now on. The place is also very clean and very organized, it is very easy to find any car that you are looking for. I would recommend this place to anyone.

We always receive 5 star quality service at John Eagle. There is no doubt that Shannon Smith is the best Honda technician you could ever have work on your vehicle! Jesse Eskind, service consultant, also did an excellent job of taking care of us as did Jose Santiago, Express Service Manager.

I recently purchased a Honda Civic 2013 from John Eagle Honda and my experience was great! A special thanks to Abel who helped me out during the entire process. I took my own sweet time to get my car - doing online research ,trying out cars at other dealers... and Abel used to constantly keep me in loop by providing me information about the latest addition to certified pre-owned vehicles. I would highly recommend Abel if you are planning to go to John Eagle Honda. He made the whole process look simple! :)

Everything was done very professionally and quickly.

John Eagle Honda makes everything very easy and pain free. The last couple times I've needed repairs on my car I have taken it to Allyne McBride in the service center and he has been such a HUGE help. I greatly appreciate it and wont go anywhere else for repairs on my car because of him. Thank you!

because the value of trade-in, I was told that I have to wait 6-8weeks for my check.

update.... all good now. thanks!

Rashad went above and beyond the call of duty to ensure that our experience was top notch

This is the 3rd car I've purchased at John Eagle. The service is responsive and answered all my questions, both pre and post sale.

I highly recommend Justino Morales. This was my very first car purchase and Justino listen to what I wanted and got me the best car for the best price possible. He made shopping for a car fun.

This place is wonderful. Zach in financing made it a quick process and helped a lot with the insurance as well. I highly recommend him if anyone goes to John Eagle Honda.

I just got my certified Honda from John Eagle honda and had a great experience here. Ali Shahid, the sales manager, did a great job introducing the car and and explain all the things I was concerned! Beside, he was so funny! And the service here is really good.

Specifically asked that the car not be washed, and they washed it. Took longer than expected.

I bought a new Accord from John Eagle Honda yesterday. Compare to My first car that i had bought from Toyoto, My experience with John Eagle Honda is far better.
Ali Shahid is the Man! If you really want to buy a car then meet this guy. Ali Shahid (Sales Executive) helped us for everything and he kept his words till the end. Ali was really professional with his job keeping in mind both Us and John Eagle Honda. I have given 5 stars for review just because of Ali Shahid. He gives his client feeling for his new car and memorable moments. He was really enjoyble and fun.
My next part was Financial Department. I met a guy Alex A. , Financial Manager , he was really a nice guy. He helped us alot to get the best rate and best deal.

Overall the experience was really excellent!

Thanks,
Archit Shah

I was happy with what I bought, my CR-V. I like my warm, friendly, polite and nice saleman, Sergio Vargas. He's really passionate about his job and explained all my questions patiently. I told some of my friends about this place and the salemans. They went and all came home happy with their new car. Very pleasant experience.
Danial(finance) really nice and patient also.

I have purchased two vehicles from John Eagle Honda so far, and I plan to purchase another very soon. I would go to no one other than Walter Boyd for help picking out my car. He makes sure his customers receive the best deals and the best service during their visit. Thank you, Walter!

Tried to make $6,000 on me from fair value. New Car Sales manager is very young and arrogant. Hello spring branch Honda. John Eagle lost a customer forever. You buy from this dealership you are not getting the best deal

BEWARE OF BLUE HONDA ACCORD VIN # 1HGCR2F4XGA068109 HAS STRUCTURAL DAMAGE, SCRATCHES AND DENTS DOESN'T SHOW ON CARFAX REPORTS......., ALL AROUND FROM DOORS TO ROOF INTERIOR LINER DAMAGE COST FOR REPAINTING $6,500.00 THEY ASKING $15,700.00

We saw a Honda Accord for my friend at this dealership. When they claimed that no dealership within 150 miles can match their price, we showed them another deal on Autotrader with the same year of manufacture and less miles quoted for around $700 less from a different dealership. So we tried to bargain it down for a few hundred dollars since they claimed that they give the best price around, but the manager over there wasn't ready to reduce even a penny citing that it's a certified car and the one at the other dealership wasn't certified. Then he compared both the deals and explained us what benefits we get for those extra $700 since it's certified. When we were still trying to bargain, he told he cannot reduce the price and so we walked out. When my friend called John Eagle Honda the next day and showed his interest in buying the car for the same price they quoted, they responded positively but later called back and told that the car wasn't certified like they mentioned the other day, but the price cannot be reduced even though it wasn't certified. First they falsely claimed that they give the best deal on the car within 150 miles and later they argued with false claims that the rate cannot be reduced as it was a certified car when it's not actually certified. That was a very bad experience as we thought they were really good with the customers seeing all the positive reviews here.

Jake Schunk was very knowledgeable and courteous. He took care of my problem in a very professional manner. I will definitely call him for help.

Abel Sixtos has been most helpful in helping my son purchased his first Honda-CRV and with helping me purchased a brand new 2019 Honda Passport. We like a salesperson who is very knowledgeable, professional, and most importantly, he kept his words/promises.

This dealership s service department is the best. They keep things moving so you re not waiting all day and they do a top notch job with my normal maintenance needs as well as non maintenance issues that arise They are efficient and friendly. I won t go anywhere else!

Really nice customer service at the beginning . The salesman was nice and was real assuring that we were getting a vehicle. It went bad once we went to the finance office. I was told they usually deal with affluent customers. So don t come here if you re a poor.

I have to admit, John Eagle Honda service impresses me much more often than not. This is the only Honda Dealership I use now.

Mr. Bijan Zad. Thank you so much for your help and kindness the past few weeks. I know my mother can be very insistent at times, so I appreciate your patience with her, and us. The car is wonderful and I have no doubt that it's the best fit for me and my family. thanks again. Yasmine and families.

I came here for service and the customer service it impeccable. The staff is friendly and employees that weren't in service asked if I had been help or were available to answer questions. I just came for an replacement key and inspection, so I can't speak to the quality of work.

John Eagle always gives the best service and has the friendliest an most helpful staff!

I bought a 2016 Certified Pre-Owned Honda from John Eagle Honda, got a great vehicle, in great working condition, with an extended warranty that covers me bumper to bumper for 100,000 miles. They treated me exceptionally well, gave me all the offers in writing and got me in and out very quickly. Finance was great too, I would definitely recommend John Eagle Honda to anyone, this is not your typical dealership where you get pressured.

I was also told that John Eagle Honda has the #4 service department in the United States, very impressive.

We've done business with john eagle honda for many years. Their customer service standards in sales and their service department are some of the best in the car dealership industry. Heath Dixon took care of us this time, and upheld the standards we've come to expect. We'll done, and thanks again!

Great sales and finance team. Loved my service and love my car even more!

Great place to service your Honda, genuine and friendly people. Very trust worthy. Ask for Shawn Smith in the Service Department, he is awesome.

I just purchased my third car from John Eagle Honda, and am well pleased. They are the best - their service department is great too.
Ann Miles

I typically don't write reviews unless something is terrible, but in this case I had such a great service experience I thought it merited some recognition. I had to bring our Honda Accord in because the brakes were making an odd noise and there were a few other related issues. I pulled up curbside as 8:00AM and Jesse was there to greet me and take note of my concerns. I went inside while the technician diagnosed the problem. Jesse came back and notified me of the issue(s) and said they could take care of it today and then offered me a loaner car while they made the repairs. Once the service was completed I was called and returned the loaner, paid, and picked up our car curbside. The process from walking in the door in the morning to finally leaving with our vehicle repaired was as smooth and seamless as I have ever seen at a dealership. Jesse's customer service was beyond my expectations (based on my previous experiences at Honda dealerships) and much appreciated.

I went to the John Eagle Honda dealership today and left with a 2020 Honda Accord Sport thanks to Abel!!! The price was good the car is amazing and I really appreciate the hard Work. I would recommend!!
He worked with us a lot and we left with a good deal

10/10 service thanks a lot to Abel and everyone who helped me and my family out today!

hi, my name is Roy Diaz, Jr. and I use to buy my Hondas at Hondas of Spring. I first went to John Eagle Honda in April of 2013. I purchased a 2013 Honda CRV and my salesman was Ali. I received a very warm welcome and he made me feel as if I were family. He showed me around the great and friendly facility. I traded in a 2006 Honda Odyssee, which had over 230,000 miles. One year later I traded in my 2013 Honda CRV for a 2014 Honda CRV. I got a great deal on it. Still a year later I traded it in on a 2015 Honda Accord Sport, love that car and I've received a lot of compliments on it. My first Honda Accord was a 1985 and I traded it in, in 2005 for a 2005 Honda Accord. (It had 245,000 miles on it). I have purchased at least 9 Hondas myself and have had the honor to help my family and friends purchase their Hondas. (about 20) I have been to several Honda Dealerships, but not as family oriented as 'John Eagle Honda, located at US 290 at West Road. Stop by and feel free to look at their selection, have a cup of coffee, a cookie and speak with my best Honda dealer JEH and you can ask for "Ali", he is "Fantabulous."

I bought Honda accord last year from John eagle Honda. I had some noise issues while driving so I went to dealership and met Dustin Hodges and explained him regarding my issue. He took care of everything properly in one day and returned back my vehicle other day and for one day, issued me loner car too. Their response and customer service was excellent as well as fast.

Ali Shahid is the best! He went out of his way to make sure all my needs were taken care of. Very friendly, and I love my new Honda Fitt. Ali was very very patient with me since I really did not know what kind of vehicle. I will definitely recommend John Eagle Honda to all my family and friends. He explained every process very clear. Easy to get along with. Again, Ali is a great person. I do Love John Eagle Honda. Also, Ali called me on Sunday to see how I enjoyed driving my new Honda. Let me know that if I have any concerns just to call him. He also followed up with me on Monday. What a wonderful person, he took me to the service dept and introduced me to the Service Manager, showed me the gift shop and the service dept. The best experience I ever had buying a car. No more Ford for me.

I called today before arriving to make sure they were still running the same advertisement as seen on tv...well long story short I wasted my time drove from Baytown to leave disappointed ...never was sales price discussed ...your advertiment is all lies!! I called that number n it's a non working numbers

Max Massab got me a great deal at no hassle price. I highly recommend John Eagle Honda and I will be a returning customer. Thank you Max!!

I have thought a lot about how to rate John Eagle after owning my Honda CRV for 4 years. The sales experience was probably a 1-2 stars. Mainly because the sales rep was not completely honest, and because he wasn t very knowledgeable about the cars. Had I not been a previous Honda owner, I probably wouldn t have purchased a Honda this time. But, overall, the customer service with the service department has been good (4 stars). Most of the time, the service department is courteous and accommodating. But, I have had a couple of just okay visits.

Great service. I needed a key remade for my son's car and my representative handled it quickly and professionally. He kept me informed of progress and was outstanding. No matter how much I spent I was treated well.

I purchased my first Honda Pilot in 2012. Because of the exceptional service and staff at John Eagle, I upgraded to a 2013 Pilot in 2013. I know own a John Eagle Honda Pilot 2016 and just love it.
The people at John Eagle Honda have been exceptional and their service department is top notch. Allyne McBride is one of the best service representatives I have ever come in contact with. He is friendly, considerate, knowledgeable and really knows his job and how to treat customers.
It is because of folks like Allyne that we have become very loyal John Eagle customers.

I can't say enough how awesome the service department always are. Never had an issue. Roger always looks out for me. Everyone there does.

I recently bought a 2016 Pilot from Max. He was not pushy and listened to what I asked for. This was one of the best car buying experiences I have had. I will definitely do business here again.

Service personnel are good. I trust their advice. Today my consultant was Mike Ma. Good service.

The place isn't very friendly and attentive .. I came in with my uncle who wanted to purchase a car ..I wasn't prepared dressing nicely I came in with cute sweat shirt n pants and we stood there for good 40 mins they walked by and some.looked up and we were seen by them many times yet not one came approach us till I had to go up to somebody in their face and asked nicely excuse menca. Somebody help us ? We re here to buy a car , one looked me down and up as if we can't afford a car .. wow I immediately walked off holding alot of 100 dollar bills in the air and waved good bye w a big smile .. one actually followed what a dog ..

Went out and bought a brand new car today I had a really great service with Heath Dixon . Everybody was very nice and helpful.

I am not satisfied with the service department, where my car Honda CRV 2008 EX on 20 and 21 dec 2017
My car was there to fix for honda air bags by honda Recall. They damage my honda, and now there is an oil leaking under neath the engine or some where else. I am not satisfied with the service department.

Amazing customer service. Sales associate (Sergio) was great. Overall experience was exceptional.

We had such a pleasant experience this past Saturday purchasing our new Pilot. Jason Reid was our salesmen and he was very straight forward and honest with us(not the typical car salesman stereotype). He laid all the facts out for us and then he made sure that his financing department took care of the rest so that we could make a deal happen. Daniel in financing was super nice and very personable. He also did everything he could to make sure that our payment was exactly what wanted without us having to skimp on any extra coverage that might be needed down the way. I will definitely be recommending John Eagle Honda to anyone that is looking to buy a car in the future. We live 3+ hours away, but we will definitely be back for future business and services.

Recently purchased a 2017 honda accord EX, our Salesman was Evans. He is a fantastic guy and we enjoyed our experience with him. We actually drove in from Louisiana to purchase a car. We looked around Houston at several dealerships. I'm very pleased that we came to John Eagle Honda. We had a great first impression from the moment Evans walked up to us in the lot and throughout the buying process. Hamilton (finance) worked with us and was personable and extremely helpful. The finance director was also very friendly and helpful. We will definitely refer our family and friends, those in the Houston area as well as those in Louisiana, to travel on over to John Eagle Honda for friendly, professional 5 star treatment!

There is a slight problem on the car honda civic 2012. Concluding the work, I went home with honda civiv SE 2015. Thanks John Eagle gave my family a great year thankgiving and thank Mr Aaron Duong.

Mike Ma at John Eagle Honda is an awesome service advisor! He always gets me right in whenever I need something and makes sure everything is done quickly and to my satisfaction. He always goes the extra mile for his customers, and I trust him to take great care of my vehicle. I highly recommend him!

Always excellent service . Jesse eskind in express service is the best always treats us right and fair

Had a wonderful experience working with Ali! They make care buying fun! I was in and out in about 2 hours and I left with a great deal on a brand new civic. I love buying cars from John Eagle Honda!

I didn't have a bad experience but my coworker did. So, just check it out and decide for yourself

Amazing, as always! Customer service was outstanding! Ali Shahid has sold my wife and I several cars & we will continue to refer all of our family & friends to him!

My daughter wanted to buy a new Civic here today her credit score is over 800, but when it came to numbers they wanted to stick her with a 15% APR. Our salesman was Raj he was polite but was stuck in the middle of some really bad price negotiations. We walked out and will never be back again.

Everything I've been afraid of about buying a used car from a "shady" company came true at a supposed "reliable dealership." I spent over four hours here one Saturday trying to trade in my 2015 F150 for a smaller, gas efficient, used car. At first the salesmen comes across as nice and reassuring; explaining that he shoots straight and doesn't use the same underhanded techniques. We negotiated for hours over a few thousand dollars; he would say one number then leave for half an hour "to negotiate" with finance then come back. He would skew the numbers, talk fast, overly explain every contractual detail until I was confused. Once we had an agreement, he left for about 30 minutes. In the finance office, the man was nice again. When I declined GAP insurance and additional warranties, he was required to leave and bring in another forceful manager who wouldn't stop talking and making promises until I agreed. This took another hour. We were only here to sign the document, but got roped into more negotiations. I kept saying no, that I was ready to leave. Asked to see the documents, the financials for over an hour and no one would show us. Finally when I agreed to GAP insurance (they worked a lower rate for interest if I agreed), I saw the financial statement for the firsttime. The manager said he was "throwing in tire warranty" to "take care of me like family". When the numbers didn't match up, I kept arguing for another half hour until finally we saw that he added $600+ tire warranty onto my contract. After removing this, which I had already explicitly declined, the computer system wouldn't print correct numbers. They kept asking me to sign the document promising it was correct. I showed how the numbers from consumer printout to bank document still didn't match. I was promised it was just the way things add up. Finally, when pressed the financials man, went back into the system and saw that it had never actually removed the extra warranty.

Thinking finally this was all over. A week later a belt started making high pitch noises whenever moving into reverse so whatever service checks were run ignored this. This week, the company called my father who was with me at the time for support, to tell him the financial document I signed was torn in the mail and the bank will not accept. So they are mailing me a new one.

Overall, the WORST experience I have ever had buying a car. I came here purely because the reviews were good, and I would think a dealership with used stock would be more trustworthy than an independent lot. This is not the case it seems. I'm not sure if this new torn document is another strategy or not to pull something else out of me. If I had their names, I would list them all down. But over four hours in, without food, bring thrown around verbally and mentally, left alone, a series of new faces to come in a negotiate with me all for a $6500 used car......I left utterly exhausted and overwhelmed.

I highly recommend my dealer Sekou! He's a beautiful person and a pleasure to work with. The dealership itself is pretty classy based on my experience--I enjoyed the clean and open ambiance and warmth of the staff, appreciated their willingness to accommodate, and am impressed with the great care they seem to take of the vehicles they house. Of course, do your homework on car buying before going to any dealership...

Roy was amazing! He knew exactly what I wanted & made sure I had everything I needed. Alex in financing was too! Had an overall great experience, especially for it being my first time buying. Everyone made sure the whole process was smooth & well explained. In love with my new car (:

Sales person was good. Straight talk. Business office made us wait more than 1 hour other than that car buying was okay.

The treatment is exquisite, they try to help you, I like this dealer a lot

A few mix ups and some miscommunication but all worked well and for that I am GRATEFUL!

No pressure car buying. Only problem very few discounts on cars if any

My wife and I believe John Eagle Honda has succeeded in making the purchase of a new car a most pleasant and stress free experience as is humanly possible. Everyone was friendly and helpful from the moment we got out of our car. From Evans, sales associate, courteous greeting & knowledge, to a car ride with most informative Javaid and then negotiating a great price with Nicholas, sales director, and ending with Mr. Burns and George making the paper work pain free and friendly it was the most pleasant and stress free experience we have ever had purchasing a car. Everyone knows Honda is a great car and John Eagle Honda has made the experience of buying one easy from beginning to end. For those who have not experienced John Eagle Service department and service technician, Mike Ma who sets gold standard you will not even consider going to another dealership to purchase a Honda not to mention having it serviced there as well! Thank you John Eagle Honda!

The service department is always great about explaining any issues and providing options. Have never felt pressured or talked down to. And their oil change service is always so quick that I hardly get a chance to read the book i take with me!

Great experience! Abel was extremely helpful from the time he answered the phone until we test drove and bought the car! Probably the quickest and least painful experience we have had at a car dealership. Thanks a ton!! - Chuck

John Eagle dealership will go out of their way to help you with the process of buying or leasing a vehicle. This was my third time to visit them for a vehicle and again smooth process!

Five star service compared to other dealerships and service centers that s for sure.

Be Careful!!!!
In website the car listed as Pre-Owned and when we see question about the price being high they claim its Certified.

Had a Bad experience...Salesperson was nice but Manager needs to know how to treat customers..........

Bad experience. They are not willing to work with you with their elevated prices. I went to another Honda, and I am now a happy owner of a 2019 Honda Civic. I would do a little more research before wasting my time at this location.

Shopping for a car was an amazing experience. The salesman, Anthony Olson, never gave me the feeling that he was "pushing" a car; instead, we had discussions and information conversations about cars in general and the Honda features. I felt I was talking to someone I could trust.
All the staff was courteous, even now as I continue to go there for servicing.
They bend over backwards to help you buy a car and keep you happy with the purchase. Amazing, especially compared with other dealers I tried.

BEST DEALERSHIP IN TOWN!!!!! We've bought cars ALL over Houston. We've serviced our cars ALL over Houston. No service or buying experience tops John Eagle. There is no pressure and people want to work with you. Zane did a great job working with us and understanding our needs. The service department is the BEST. Mike M works with you and clarifys everything you need to know. Go to John Eagle and get the one two punch with Zane in sales and Mike M. in service!!!!!!

Very nice sale. Staff are pleasant, courteous and professional. I love my new Honda CR-V.

Had a very nice experience with everyone I came in contact with....I would highly recommend John Eagle Honda to everyone...also they have coffee and cookies I'm happy to be part of the John Eagle family!