A friend of mine recommended Jim Butler for servic...

A friend of mine recommended Jim Butler for service a few years ago. He had purchased a vehicle from them, and they used to be pretty quick on oil changes and normal service/warranty work. Recently, their shop has been so busy that oil changes are typically taking two hours or more. We have both had this same experience and plan to change service centers for this reason.

The larger issue I have is when I wanted to pursue two warranty claims on my truck that I purchased at Laura GMC. The first warranty claim was an interior door panel that they replaced with no issue. The second issue was heavy peeling of my steering wheel. The service manager looked at the steering wheel stating it was "normal wear and tear". I don't feel that a leather steering wheel peeling on a 2018 truck with 33,XXX Miles to be normal wear and tear(steering wheels should last a while). If the truck were 10 years old with 150-200K.....I would be more understanding. The shop manager advised me to contact GMC customer care directly.

Now the rest of the story. Instead of contacting customer care, I first spoke with Laura GMC where I bout the vehicle. Sent the service manager photos, received response in 24 hours that it was approved, and scheduled the appointment with no issues. Would have been much nicer to get it all done at one stop and save some driving and wait time.

Overall, I have no issues with the quality of their work. My only complaints are excessive wait time, and a lack of effort in my warranty issue.