Interstate Toyota and Scion Reviews

Thank you for your excellent service for taking good care of my car during my car service at your dealer.

To change the oil in an scheduled oil change they took over 4 hours. The service is great as long as you do not wait for your car

After reading all of the wonderful reviews on google, I decided that this dealership would be my last stop in my search to purchase a Toyota Highlander SE. The salesman, Joe, had the car ready for me when I arrived for a test drive. It was nice and cool on this very hot day. The driving course for the test drive allowed for me to really feel how the car handled the road. Joe always walked me through all of the safety features and aspects of the car that make people really love the model. I was SOLD. Joe, the manager and general manager all worked with me to ensure that I was comfortable with the trade-in of my car, had refreshments and that everything was going smoothly. Due to an emergency and time constraint, I had to pickup my child and returned back to the dealership to complete the purchase. Never once did I feel pressured or uncomfortable regarding anything in the process of purchasing the car. Joe showed me the service department and scheduled my car for service in December. When I went to the finance department, Juan was very informative and helpful. He walked me through everything I needed to know and my options. Thank you all for your hard work and dedication to making the car buying process quick and easy :-) Now I have the perfect car!

I was hesitant of traveling two hours to purchase a car but Sherley, Irene and Juan made the process easy and efficient which led to one of the best purchase experiences I have had. They were responsive when I was texting them throughout the week and responded promptly. They helped me drop off my rental and give me a ride back to the dealership. Juan was awesome to work with in financing, he was constantly making sure he could do the beat possible deal for me and didn t feel pressured through the process. I would def recommend this dealership and this team for anyone trying to make a car purchase. I could not be happier with my Lexus rc350 f sport!

I came in without an appointment in a panic because my tire was rapidly going flat. Toyota took my immediately and kindly helped me.

Charles Giraldo and his associates at Interstate Toyota were awesome. Charles took my car in right away knowing that I was from out of town. He was accomodating, friendly, informative and reassuring. Thanks to his help I was able to have my car fixed in a short time while they worked after hours. Even though I don't live in the area anymore,
I will recommend interstate toyota to all my family and friends.

Did not call when they said they would about concern for brakes. When the car was done, the person assigned to us didn't know how to explain the remote start that we also had put in the same day.

I just want to thank Fabio and Irene for such a great experience I love my certified camry thank you guys

Great and friendly service! Knowledgeable staff, welcoming atmosphere.

Been a loyal costumer for a very long time and i can't say nothing but the best, but this time i wanted to thank Irene Fernandez with her help and care, she's a PRO when it comes to Interstate Toyota and personally if i could give her 100 STARS DEF WOULD W/OUT A DOUBT, try it to believe it, Irene Fernandez you rock girl. Keep it up champ .

Dealership did not check spare tire as required by its own checklist.

Ricky Bouloute style of serving was amazing, I will not any more go to any other Toyota place only were Ricky will be. Thanks Ricky

Anthony, great customer service and looking forward to the next service with my Toyota RAV4! Greatly appreciate attention to detail

This our third car from them and it s obvious they have had changes in management. Oil changes used to take an hour... now two and half, minimum. Service managers do not return phone calls or follow through on following up with you on open items. Customer service is everything and theirs stinks!

Excellent service & courtesy offered by John Ramos who was immensely helpful for me throughout the entire A-Z buying process for a RAV 4. Even did the DMV License plate process at delearship as as a courtesy. Will recommend this dealership to anyone looking for solid deals for a new Toyota. Overall an excellent experience.

Buying or leasing vehicles can be a drag and a painful process. It's not until I was serviced by Darcy who showcased the customer service. He made the process seemless and smooth without fault. I'd recommend Darcy to anyone.

Jack is by far the best! Although I didn t have any type of credit & not only that, it was my first car.. he tried his best to help me get a car that best fits for my family! Very patient and understanding. I can t thank him enough. Thanks again. Love the service that was given to me. I definitely would come back and recommend all new and returning customers to get with Jack.

I had an absolutely great experience at interstate Toyota , the staff were all helpful and willing to go the extra mile for their customers . My salesman was Lindi , which I would recommend to anyone that is the market for a vehicle. He made my car buying process a breeze.

Received helpful service from Tim Asani. Not really sure whay we wanted, we ended up with something that we really liked. Maybe it was luck or skill, but happy with the overall outcome. Thanks Tim, thanks toyota.

I usually work with Ricky at Interstate Toyota. He is wonderful. Extremely pleasant and always has the answers to my concerns regarding my mini van. He is one of the reasons that I keep coming back. The service department also always completes the work in a timely manner.

Wonderful, wonderful service department!!! Extremely convenient, friendly and helpful! I dealt with Steve my last time there, he s a great service advisor! Honestly, they re that good!

Dont wast your time and money at this place
Thats all you will get done here
You will burn some time and money in the same time and walk out with nothing done

WARNING STAY AWAY FROM THIS DEALERSHIP!!!
I was a customer of this dealership for 14 years i have purchased 3 Toyota sienna from them. I recently had noises coming from the front of my car. I suspected that is was the transmission, but when i got there i was told that my whole front suspension needed to be replaced. However, i had just had my 100,000 service and included in that service was the whole suspension, transmission fluid, oil change.... so this didn't make sense. i took my car to a reputable mechanic and found out that the suspension was in perfect shape. i then went to Toyota in Ramsey they told me the suspension was fine and that the prior dealership wasn't only charging me for something i didn't need and giving me a completely false diagnoses but they were also over charging me for the suspension components. I was furious when i found and am now currently in the process of filing a formal complaint with corporate Toyota about this unbelievable customer and lack of professionalism.

My Toyota Rav needed its 10,000 mile routine service. Toyota assistance was quick, efficient and dependable. I was very satisfied.

I didn't have an appointment they were quick, courteous and kept me informed and did not wait long at all! What more can you ask for? A car wash after service...? Overall excellent experience.

The young lady that helped me that morning was great. Unfortunately, I forgot her name. I was in a rush because I had to bring my daughters to school and get to work on time, without me mentioning my worries to the representative, she understood that I wanted to get in and out as quickly as possible. She was able to pull up my account, take my car for service and also provide a loaner car within a few min and I was able to get my daughters to school on time and I also made it to work on time.

Keep up the good work.

Ricardo

I had to turn a leased car in early and the team at Interstate were awesome. The sales manager Steve listened to what i needed and the salesperson Hameed was super friendly and accommodating. The finance manager Glen was great! It seemed like we were old friends.

Great experience !

I would never deal with this dealership. really dangerous to deal with them and they are big rip offs. they will talk you into getting everything and promising you the world but as soon as you sign your paperwork and have your car than you are screwed.
I purchased a brand new 2015 Toyota Tundra for close to $70,000 when the window sticker is only 50. i was talked into buying all these different Warranty packages which will save me and they will always take care of my car and i will get free tires and wheels anytime something is wrong with it.
they ripped me off and every time i come there they make sure to charge me big diagnostic fees and for 2 years now i have never gotten anything out of this Warranty's but stress.
my Lawyer is in the process of looking into the entire matter and escalating this but i would strongly suggest not to touch them.

Hi am dealing with interstate Toyota for almost six years and I always recommend the they are a bunch of professional people they will always get a ten from me love you guys at interstate toyToy

Excellent dealership we bought 2 cars in the past 6 month. I recommend Jesus and Fabio kola they were amazing I wish I can give a 10 stars but google only allowed 5

RABBI DISCOUNT
My Wife was lucky enough to test drive with one of the salesman who shall remain anonymous.
Not realising she was Jewish he started remarking on the amount of Hasidics that were moving to the area and that they were Interstates Toyotas primary customers.
The salesperson interestingly enough remarked that the local Rabbi acts as Guarantor for his flock and drives a phenomenal bargain! Much to the Chagrin of Jeff the Manager and the finance manager Eric.He even brings the kosher Milk every Friday.
Armed with this fantastic insight we knocked off 6k off a 2016 Highlander!
As Eric spun the numbers and bamboozled us with quick math, i simply asked for the 'Rabbi discount' Eric stunned tried to convince me that this was just on the Siennas( Very poular with my Peeps)
I am very happy with my 6K savings on the highlander.
So to all my Muslim/Christian/Atheist and Jewish friends dont forget to ask for the
THE RABBI DISCOUNT .
Whats good for the goose is good for the gander.
MAZEL TOV INTERSTATE TOYOTA!

The service here for my Venza was wonderful. I was told everything up front and my car was ready 2 days earlier than anticipated and they worked to get the repair covered by Toyota. Anthony in the service area was so friendly, efficient and professional. Recommend this dealer.

Always a pleasure to visit interstate toyota dealership and get the best for my cars performance. It's a old car but kept up by the great crew here at the Toyota dealership.

The service for my car was good, the service people did their jobs. After the maintenance service was completed all the good service ended. My mini van was parked in the middle of the parking lot and then surrounded by other vehicles. I was told to go out the service area, turn right and I would see my van. I did not see my van. I went around the building and did not see it anywhere. I had to go back to the service area and inquire where my van was specifically was parked. It was then pointed out to me, in the middle of about 10 vehicles parked in the area. All this while I had my 2yo grandson with me and a diaper bag!

Customer service was none existent in his Toyota dealership. I never experienced this kind of customer service from the other dealerships ive brought my cars to. The service would have been good if not for the service after the maintenance service to the car.

I will have second, third and more thoughts before going back.

Good sales service great customers service and finance

Excellent service and nice people to work with. The salesman was a step ahead of me to make the sales process smooth and fast.

Service was well done and expedient. I was out of there within an hour. I would definitely recommend.

Interstate Toyota is the most convenient service department that I ve ever dealt with. They are also a pleasure to deal with.

Joseph great guy Very Smart took great care of me on my Highlander

I will recommend everyone to go to Interstate Toyota they're the best and they take good care of the costumers I'm satisfied with the Costumer service

Steve and the service team were great . They provided a loaner car when the repair took longer than expected and covered the repair under warranty.
Thank you so much.

I went to John Ramos and he was absolutely amazing i couldn t have asked for a better salesman . He made the experience enjoyable and did everything possible to get me out in a timely manner! He was great i definitely recommend him.

When my car was ready no one came to get me and I had to tell someone my car was ready. Then the man handed me the papers to sign and told me if I had any questions I can call. He never went over anything that was done on my car or if anything needed attention. Now I have to review my paperwork and hopefully everything is good.

I have been to many dealerships and have work experience at one as well. I asked a question to an employee who appeared to be in a rush and immediately dropped what he was doing and gave me his full attention. Normally that would be enough to persuade me to write a strong review. However this was no ordinary employee. I was speaking to Teddy Maldonado the GM. He did not know me or know my background. The fact the GM of the store showed me that kind of respect and attention no doubt will be a reflection of the entire store. Teddy has EARNED me as a customer and referral base moving forward. If you live anywhere near here, and I will promise that it would be even worth your while to drive a little further, do business here and you will not regret. Thank you Teddy!!!

Anthony was amazing to deal with At the dealership yesterday
Really makes it enjoyable coming to dealership dealing with him

My husband & I recently financed a 2019 Camry & Leased a 2019 Highlander from Interstate Toyota. The general sales manager, Fabio Kola was extremely helpful and professional. He made sure To answer all of our questions and overall made our car buying experience a great one, not to mention he got us both really good deals you wont find anywhere else ! We also worked with Irene & Jack two of the sales reps who helped show us all the features of the vehicles and informed us about Toyota care and all of its benefits. So, if you are looking to lease/finance a Toyota this is the place to go !! Super happy with how they treat their customers! Thank you again & we look forward to doing business with you again in the future :)

I had my 2008 4Runner taken in for an accident diagnostic and brake maintence. Representative Jon was supportive and patient in explaining all procedures/pricing in details and answering questions! Truly a great visit

I've gotten several cars from Interstate Toyota and the salesmen and staff are always great.

Great location got my 2019 highlander here our salesman Mike he was very accommodating and took his time with us !

Irene Fernandez was very nice from the moment I walked into Toyota. She has the lowest prices, she is fast and efficient.
She made the process go smoothly

Megaphone Joe best salesman very patient and stayed after hours until my car was delivered and all paperwork was processed.

Recently bought a used car. They promised me a 2nd Fob since it was lost during sale. Traveled 6hrs back to dealership just to be told they need to order another one. They thought taking it off another car and reprogramming it would work. It didn't!!!
Didn't have the integrity to be honest and tell me itwasnever ordered in the first place. Without trust, a dealership is worth nothing no matter how good of a deal they promise. After 3 purchased vehicles from Interstate, i won't be back.

Recently traded in my 2013 Sienna for the 2015 Sienna and loved the service & accommodation I got from the team. This is also the same place where I got my 2013 Sienna, and there's a reason why I came back. The professionalism & courtesy of their sales, finance & management always exceed my expectations and I'm always glad to recommend my friends & family to this place.

I also found out that it was my salesman's first sale at that place and I'm in awe how he handled the transaction - smoothly & without hassle from me, the customer. Will always come back to Interstate Toyota.

UPDATE : I am now on my 4th Toyota from this place.

Hi I want to thank Steve and Lenny for all there help in straightening out isues with my car your service was professional and courteous I could not have ask for more from any one who has ever serviced my car you guys are truly number one. thanks. Steven Katz Monsey NY

The service adviser Michael Wapnick was exceptional. He is an asset to your company. He went out of his way to explain things to me and detail. He was completely professional in every way!

Steven Maldonado the Sales Manager, Alex the Certified Sales Consultant and Asfar Hamid were excellent to me and my sons. I went in on a Sunday and they treated us like gold. Everything went smoothly quick and very easy. I purchased the car for my 16 year old and when Asfar went to give my son the keys all he kept saying was, "Please be careful driving please be careful driving". That was awesome!!!! Even Alex said to my son, "This car is not a toy" please be careful. That made me feel very comfortable that yes, they are there to make a sale, however; lives do matter to them. It was a pleasure and I will be there again. I will also recommend people to your location. Too bad that I didn't purchase my first Toyota with you guys. The other location was nothing compared to your guys. Thank you so very much and keep up the great Customer Service Work.

i had my first experience buying a car recently and jhon ramos made the process really easy for me !! if you go ask for him! he is the best!! jhon ramos thank you very much!!

Great people work there. They get the job done in a convenient time and let you know what s going on with your car.

Timmy from Interstate was tremendous. He was very helpful and exceeded all of our expectations. I would strongly recommend him to family and friends. I hope to do more business with Interstate Toyota in the future.

Great experience! I look forward to next maintenance. Thank you very much!

Bought a 2019 corolla from interstate. Offered me great deal for my new ride as well as for my old tradein. Went to other dealers too, but interstate beat them all. Nice and pleasant customer service. I could have given 5 stars but had to wait couple days for delivery since they did not had the color i wanted. Otherwise very good experience.

Excellent sales representative, (IRENE)Told her the price per month I can only afford and she made sure that I was getting a new rav4!

I took my truck there just for an oil change, they offer me the tire balancing and I accept, they estimate a waiting time of 90 min, I was there for more than 120 min, the representative was always courteous and helpful, I think the staff needs to introduce the Lean manufacturing culture, the same one that Toyota uses on its production lines. When I took my truck home didn't realize one of my wheel caps was missing, I had to go back and ask for it. Again I dont think the staff is the problem, I think is the process that needs to be revisited. Good practices like lean culture, 5 S, 5 rights (right car, right procedure, right diagnostic, right costumer, right reassembly), must be implement to improve the experience. You need to end the myth about dealership being called stealership.

Very Disappointing.
Brought our 2017 Camry XLE in for the 10 K servicing at 8:45am...oil change, tire rotation, topping off of fluids and air pressure. No big deal, right. Two hours and 20 minutes later after seeing a whole bunch of newer customers coming and going, I went to check to see how much longer it would be before servicing was done. The new intake guy I had told me the work was done and he was waiting on the paper work. No! I was waiting for him to complete the pile of paper work at his work station. He did what he had to do, had me sign on the wall because the was no other flat surface on which to sign. Pointed the way for me to find my car through the closed work bay doors. Had no idea how to open the bay doors. Luckily a serviceman was coming in with a customer and opened the bay door. Great! But where is my car? Looking, looking, looking, ......Is that it? Boxed in with a bunch of other cars around and behind it... that s it! Let me get out of here.
Get into the car and it t hot as hell!.......How long has it been sitting here? ...Put the AC on I m going home.
Get home and I survey the car. Greasy/oily finger prints all over the hood and trunk. Nice work Interstate Toyota you just may have lost a customer. A Toyota Camry owner since 1986.
Gotta go... gotta go wash my car.
Raymond Kosinski

New City, NY

Always a good experience at Interstate Toyota. From sales to Parts and Service

Great experience with Anthony.
Thanks guys!

Been there couple of times ,but now I lost my patience .Very bad and very unorganized dealership.My last time there.

The staff was extremely helpful in explaining things in addition to working as quickly as they could to limit the wait time. I was very pleased with my experience.

Tom was great. He helped me out with the recalls on my Yaris. Very professional and personable. I like my Toyota and will be purchasing more in the future especially after the excellent customer service I received. Thank you.

Koulee, Irene and the rest of the staff at Toyota Insterstate are absolutely amazing, kind, and experts at what they do! Love this dealership and recommend it over any dealership any day!

AVOID AT ALL COSTS IF YOU DON'T ENJOY GETTING RIPPED OFF

It was a pleasure dealing with Tom the manager of the bodyshop everything was done on time and with great care! Thank You

Lou Gashi was super Nice and helpful. The transaction required quite a bit of time and he even got me lunch to make sure I was ok. He gave me a good deal and in general treated me kindly and politely.