Blesilda Salgado Review of Interstate Toyota and Scion
The service for my car was good, the service peop...
The service for my car was good, the service people did their jobs. After the maintenance service was completed all the good service ended. My mini van was parked in the middle of the parking lot and then surrounded by other vehicles. I was told to go out the service area, turn right and I would see my van. I did not see my van. I went around the building and did not see it anywhere. I had to go back to the service area and inquire where my van was specifically was parked. It was then pointed out to me, in the middle of about 10 vehicles parked in the area. All this while I had my 2yo grandson with me and a diaper bag!
Customer service was none existent in his Toyota dealership. I never experienced this kind of customer service from the other dealerships ive brought my cars to. The service would have been good if not for the service after the maintenance service to the car.
I will have second, third and more thoughts before going back.
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