InterContinental New York Times Square Review

The worst experience at an Intercontinental hotel ever! The service is really bad and unprofessional! The cleanness of the room is poor, you cannot sleep because of the noise from the other rooms! And the doormen are RUDE!

Rooms were clean. Staff was friendly, helpful, and courteous. Hotel was clean and accommodating.

The localisation is very practical because it is near Times Square. The staff is very nice and helpful. The price was good for a hotel of this category in time square.

Stayed here in August 2017 with some friends. Hotel is located close to all the action. Hotel staff is super friendly, first time in New York I was not aware that reservations are required for most dinning places. The staff was able to help us get into a nice Italian place. Room was spacious, for New York and quiet too. Will definitely come back.

Id left a review on Expedia, but, unfortunately, spoke way too soon. Staff was very very friendly, efficient, helpful,& lobby is nice. Rooms are small and very basic-we d expected a lot more from a hotel in this chain and that had high ratings. Bathroom was basic. But-whatever, All fine-then we went to bed...two tiny, cheap pillows, a sheet. & a very, sheet-thin topper. No blanket or comforter-SO uncomfortable. Mattress was pretty good, but the bedding was very low-level -bad enough that we definitely wouldn t stay again. It s all about the bed, & this one was bad. We tried to get a late breakfast the next am. There was one guy working for about 30 customers. We were there 50 minutes & only got coffee and water. I asked to use our $25 credit,& was told I had to go to the front desk with my bill-?-We d already wasted almost an hour, so I just paid cash and left never used the credit because when we got back later and wanted a quick bite before checking out, but the place was more crowded and we again saw one guy working. This was days before Christmas, when the city is extra-busy...PS we went back into NYC a few nights later and stayed at a hotel with great pillows & comforters -and a restaurant staff...

The Smahrt Girl Foundation, a 501c3 non-profit organization, chose the ICH-Times Square as their hotel of choice to accommodate a 3 night stay for 25 teen girls from Houston, Texas. The reservations were booked well in advanced and secured with a credit card. Upon arrival we learned that we were double booked! They had booked us for 15 rooms instead of 8. Sadly, because our rooms had been secured with a credit card they also charged us for 15 rooms instead of 8. The hotel totally refused to correct the mistake. This created a significant hardship for our non-profit organization as well had barely raised enough money for the trip. Additionally, not only did they double book and charge us, they also were not able to accommodate us for the rooms that they had charged us. We clearly booked and requested double delux rooms considering the number of rooms we need based on the number of girls. The hotel could not provide us with all of the double delux rooms, so instead of upgrading us, they down graded us to King beds, which created additional problems. The customer service in the hotel was the worst I've every experience. I want a refund for the money they charged us for the rooms that were never used. The Smahrt Girl Foundation is a non-profit mentoring program with very limited funds and no government grants supporting us. The extra money that was extracted from our accounts has totally impacted the amount of scholarships that we will be able to ward this year. Although the girls enjoyed their trip, I was in disbelief they entire time to know that IHG would be so insensitive and unaccommodating but moreso unethical.

My husband and I enjoyed our stay from beginning to end. Place is elegant and quiet. Danny was excellent at check in, his service was superb. Bedroom was spacious, nice clean sheets and a great view! I loved the clean environment and kind staff.

Excellent has a spacious and comfortable room I recommend and I speak this from personal experience

Great location for Broadway and Times Square, but on a quieter side street. Rooms were a standard size for NYC (i.e. A bit small) but were still functional. Awarded amenity points without asking; no free drink available.

We stayed here one night at the penthouse for intercontinental right near the heart of Manhattan. Its closer to times squares and empire state. However, for some reasons I felt that it could have been more of an eperience. Although it was clean and comfortable with good views.

Very nice experience. Furniture and facilities are uptodate decor trend. Exellent customer service from valet parking, to reception and lounge attendance.

Nice rooms, pleasant and helpful staff, and a nice bar downstairs. There were a few minor things that bothered me though. Ironing board in the room was the cheapest piece of garbage and was all bent up, so much so that it barely balanced to iron my shirt. The iron itself was old and took a pretty long time before it produced any steam. Wet bar in the room was quite expensive, however it was locked so I couldn't even indulge if I wanted to. Definitely on the pricey side but it is their premium brand so it was expected. Overall good, not great.

Very neat and clean building. Security was courteous. Overall pleasant experience!

Beautiful hotel in prime location. Rooms are clean and nice size..

Central location, clean room, modern looking, friendly staff. Got a good deal for the nights we were in NY.

Fantastic view. Comfy king-size bed. Clean room. Lovely shower. Great hotel. Would stay here again

Great hotel, very good location, really great rooms. It's not directly on Times Square like other hotels, so it doesn't offer a postcard view, but it's still a great hotel.

Outstanding hotel! Great service, attentive staff. The restaurant is very good.

Very nice place to stay. Shake shack is right around the corner.

I was here for a business trip and I am really impressed. You can explore best of new york city just in walking distance from this hotel. This is really expensive hotel but it is really worth it. Views from the rooms are best and rooms are very clean. Customer service is good as well. Just one thing i did not notice was that they charge for all the items available in the room. Not their fault though! I never went to Gym but my friends told me it was great as well. Definitely consider this if you have some money to spend!

There is a convenient place to go anywhere, you can spend comfortably.

Even a 3 star hotel in Indonesia have better service than this place

The hotel itself was beautiful, with amazing views of the NY skyline. The staff was professional and courteous. The only issue we had with the room was that there didn't seem to be any sound proofing, we could hear absolutely everything going on in the hallway throughout the night. I would definitely stay here again.

Worst experience ever. Stuff is super rude and unhelpful, they didn't even bother to provide us will all the information, fe how to use elevators. If ypu have a question or concern, they will ignore you until you leave.
They charge extra $40 for nothing.

Rooms are dirty and noisy.

This place is ok, a bit expensive for the level service. There's no wow factor and there are plenty of nicer places in the area. If you're an IHG rewards member and want to stay in NYC, save $200 a night and just stay at the Holiday Inn. No room upgrade for IHG Elite status here. Also it literally took 15 minutes for shower water to get hot.

The hotel is spectacular, the location is the best you can find in New York, the rooms are huge, the beds very comfortable and also very large.

One thing that we did not know and that we found out when we entered is that you have to leave a deposit of $ 100 per night, if there is no mishap, it will be returned to you when you leave the hotel.

The only thing I do not recommend is that you buy tickets for Broadway musicals in the tourist service that is at the reception because they charge a lot of commission. If you do not have the tickets for a musical already purchased, you can go to the box office the same day of the show and they leave for half the price (I went to see King Leon and bought the tickets at the box office two hours before and there was room and I got half the price)

Excellent rooms with great mini bar. Very conveniently located. Few technical issues with room keys and mini bar opening. Otherwise a decent experience nonetheless. Cheers!

Worst Intercontinental hotel in the world
- good location
- clean room, great cleaning room service
- high price vs. service provided
- staff at Reception and Lobby not helpfull and arrogant, not organized, loose your delivery

As frequent Intercontinental hotel customer, I can tell you we have a bad experience here.

Good service for IHG members. Nice asthetics. Windows are not sound proof and sirens and construction can be heard throughout the night. Rooms are not very spacious.

Really great and amazing hotel.
Honestly the confiest bed I ever slept on.

The hotel has a very nice aesthetic and the rooms are quite nice. Friendly staff. The hotel is quite busy though which can be unpleasant at times.

Centrally located, amicable customer service and also the facilities made this hotel best choice Families and Solo..

Breakfast is too good and all major attraction on walking distance..

Other hotels claim to be near time square but.actually far from it. but this one is defitely step away from time square.

View From top floor is awesome.. you can have a look at the magical lighting and enjoy as much as you can.

Highly recommended

Great hotel convenient to theatres, subway and Times Square

Very pleasant service. The beds were super comfortable too!

Intercontinental New York Times Square was awesome. The location, rooms and service was superb.

One of the worst intercontinentals that I have ever stayed in. The only reason for the 2 stars is the bellhop was one of the best that I have ever seen or experienced. He help us with almost everything we needed and was extremely helpful. Unfortunately, the quality of the room and amenities was a total let down and having stayed at the intercontinental in almost every major city, the NY Times Square was the poorest of the lot.

Nice, but stuffy. There's no need to act in such a way to display exclusivity. Quite the opposite, really.

Location is great but the service very bad. They don't put any attention in cleaning and cleanliness

The room is spacy compared to normal hotels in New York Midtown. It's clean and well maintained. Very happy to stay here.

Bad experience. The coffee machine is disgusting. Mandatory to pay $45 resort fee. Wanted to use the food credit to pay for breakfast but the credit expired at midnight. Excuse me ???

Best value. Great location five minute walk to Times Square. Rooms are nice AND THEY HAVE 24 HOUR ROOM SERVICE. Room service was on the dot every morning. Good views, nice lounge. Bar open until 1am.
Rooms updated, good amenities. Nice bathrooms. Definitely recommend.

Excellent budget hotel.Very reasonable price and good facilities.The staff was very friendly and accommodating.

The location is excellent is close to Time Square but they have some problem with there accounting department they charged my credit card 350$ without authorization after first day of my stay when i asked them about it they said its by mistake and we are very sorry, the money will return back to your card in a few days ! 13 days till now i got nothing + the 400$ for the deposit so total is 750$ got nothing till today !!! am sorry but i dont like my experience with this place.

I loved the location. Right in the heart of town. I will stay there again.

Very nice hotel but the people and service is what makes it stand out.

I stayed at this hotel from 4th to 7th June and had two bags with brand new clothes and accessories from DKNY and Gap stollen while dinning out!! I have notified the missing to the manager of security by telephone and NOTHING has been done!! Didnt receive one call back! Not even an e-mail!!

The service was amazing. The staff was so friendly and helpful

Comfortable, quiet, and great location. Very close to the shows.

Stayed for New Year's. The hotel doesn't have their own parking lot so I had to park my car and they parking garage across the street. I could see the Times Square Ball a block away so I knew it was going to be crazy. My room was on one of the upper floors; elevator was very fast. Room was clean. The blankets and pillows were fluffy and comfortable. There were plenty of lamps for lighting in the room.

My gripes were with the details. There was some trash that had not been properly emptied from the trash bin. The fridge was not fully restocked. Random beverages were missing. The shower looked like it hadn't been properly cleaned in a couple of months based on the mold growing on the tile grout. There was quite a noticeable amount. The shower handle was not functioning properly. I had to fidget with the handle when trying to turn the water off, then I noticed the handle was not correctly installed. I could see the screw holes with no screws. There was something wrong with the shower door hinges; it would make a large cracking noise when opening or closing the door. It also didn't fully close so water dripped out.

Some toiletries were missing. My reservation was for 2 people but there was only 1 bathrobe. According to Google, this is a 4-star hotel. The price for room service, snacks, and beverages definitely seemed like it. Overall, it didn't seem much better than an a Holiday Inn.

Great location in Times Square and easy access off the West Side Highway. Parking lot directly across the street was most convenient and affordable. We overpaid for our 3rd floor room and was no deal through Cheap Tickets (with taxes over $500). Beds were very comfortable and the bathroom was clean. Don't eat the tiny cans of Pringles because they cost $8 each.

Upon arrival the doorman and the staff was very accommodating to my guest. I would highly recommend this hotel.

Attended an information seminar for St. George's university. The presentation for the veterinary school l school was fantastic. Accommodations were

Beware of hidden fees, hotel charge extra fees to claim as destination fee that it was not inform on the web page and not inform to customer when arrived.
Updates.... even with the "destination fee" of $300, the hotel still manage to charge me over $150 for 4 bottles of water and a can of cashew, that took me over 30 mins to dispute during check out. Finally everything said and done, I find out the hotel somehow charge me three separate charges of $1832, $949, and $991 (total $3772), on a supposedly $2771 reservation. it's going to be a long road to get my money back.
During my dispute, I also found out that if you book two beds, rooms are often not available to you when you arrived. This happens to my brother and two other customers tried to check in. Please avoid this hotel to save you hours and hours of anxiety and headache after your stays.

I have worked many events at the Intercontinental NY Times Square. The hotel is starting to show its age and is starting to look a little shabby. I understand the the huge amount of guests and the turnaround time, but maybe, it's time for a refit.

I booked a room here for my girlfriend's birthday. We just stated a single night but had 0 issues. The room was very nice and well appointed. Sadly I didn't have time to take a shower but it looked quite refreshing. The charge for late checkout was a bit of a disappointment but oho well. I had let the hotel know it was her birthday when making the reservation and they were nice enough to send up a small dessert for her. I've drank at the bar here previously and it's also very nice and the cocktails were quite good.

Excellent location for business travel in New York! Great hosting and customer care.

Good place. Water faucet is hot. Destination fee for nothing. No bus boy.

Lovely hotel and would certainly stay here again. Here is the view from our room on the 23rd floor.

Well we stayed on the 20th floor and the views were amazing,lovely views of the skyline and the river, at night it was amazing views but in daytime views looked just as good, the 2 double beds were so comfy, room service was quicker than expected, and food was brilliant.concierge were great help and the ladies that cleaned our rooms were absolutely great ever so friendly, I had no complaints at all, well maybe 1 , the staff when we booked in weren't very helpful, mind you it was 2.30am.but he tried to make us pay for an upgraded room but my granddaughter had already paid for this, so when we mentioned it, he quickly said sorry and gave us our cards for room.but all in all this was our only complaint.would definitely go back and stay at the intercontinental again in a shot, only other downfall was you had to pay for wifi per device(which could work out expensive)forgot to say we stayed January 2016

I would definitely stay here again. Nice hotel, nice rooms and it's affordable especially being so close to Times Square.

The hotel was nice and has a great location for tourist activities. Giving them a 2 star review because getting a copy of my bill is the worst customer experience ever.

Login as an IHG member can't get it, call the number it takes me to the call center they can't email it me, call the hotel they redirect me to their finance team. The finance team is just an answering service that tells me to email them.

See the front desk at checkout and get a bill, save yourself ^^^^^^ all that hassle.

Didn t eat here but the rooms are very nice. Approx 3 min walk to Times Square and very close to many restaurants.

Mint. Amazing cool views. Upgraded and delighted 10/10.

I stay here when I visit Nyc. Great location. On my last stay, my girlfriend forgot her ring. We called hours later and the security team jumped to find it. Mr Javier Shempert was especially helpful.

Bathrooms have no vents for some reason. No usable fridge. Great location

I actually have a double feeling at this hotel. Rarely seen such an impersonal hotel. You check in and then you disappear into anonymity. The room is great. We were quite high and had a nice view. Location is super for tourists. Close by everywhere.