Infinity Sales Group, LLC Review

IF I CAN GIVE THEM A ZERO I WOULD. THIS COMPANY IS A SCAM!. I THOUGHT I WAS CALLING DISH AND WHEN I WENT TO CANCEL MY INSTALLATION AND REQUEST MY ACTIVATION FEE OF $49.99. I FOUND OUT I WAS DEALING WITH A 3RD PARTY VENDOR. I WAS GIVEN APPROXIMATELY (5) DIFFERENT PHONE NUMBERS FROM THE DISH REPRESENTATIVE WHICH WERE NOT GOOD NUMBERS OR IT WAS ANOTHER DISH LOCATION. I WAS GIVEN THE ROUND AROUND WITHOUT ANY SORT OF RESOLUTION. I READING THE REVIEWS AND IT APPEARS THAT I AM NOT THE ONLY ONE AFFECTED BY INFINITY SALES GROUP. WARNING!!!!! DO NOT DO BUSINESS WITH THEM.! IT ALSO APPEARS THEY HAVE TWO SEPARATE WEBSITES THE ONE I COMPLETED AN REVIEW HAD A 1.9 AND DIFFERENT LOGO AND IS KNOW DISAPPEAR. SHADY, SHADY COMPANY. YOU HAVE BEEN WARN

I was promised a $100 Visa card last July when I signed up with Dish. Infinity Sales Group was responsible for sending it to me. I STILL DON'T HAVE IT! 12/29/2017 EDIT: 1/30/18 6 months after signing up for this promotion I finally got the $100"Mastercard gift card" two days ago.

1) Everything their salesperson said was a lie. 2) I have not received my Google Home Mini or my $100 gift card. 3) A supervisor refused to speak to me. I was told today that they are investigating and will get back to me in 7 business days. Since I don't expect them to call me back, I have filed a complaint with Dish. STAY AWAY FROM THIS COMPANY!

If you need a job go there because all I know is that their always hiring people!!!

Angel- Great environment, great training, takes about 1-3 months to start seeing your real big boy checks that amount to 2k+ every 2 weeks but all in all it s good. There s bonuses as well. Just work hard and pay attention. Highly recommend. Also if you re looking for a job say Angel Perez sent you :)

I was suppose to receive a $100 visa card and never did. you get lied to just to get customers. terrible service and the satellite service isn't that good anyway. I recommend no one to this company for television service. I agree with everyone else. If I could give 0 I would.....

shady company. will do anything to get you to sign up.

Infinity sells great products to customers who need home services.

I switched from Direct tv to Dish...love my Dish but I was promised $150.00 in gift cards. It took 6 months and 9 phone calls to get them from Elite Fulfillment. I'm sure I wouldn't have gotten them if I hadn't kept track of dates and repeatedly called.

They will sell you a service then not follow through with . Was told I would get a discount on my internet service and it has not happened. Run far away from these people.

Great customer service me and my wife just switched to dish because direct tv had scammed us. Had a wonderful agent Joseph set me up we had a great conversation. We got set up the next morning.

This is a shady company I have been getting the run around with getting my money refunded after I canceled my services. I am going to report them to the BBB. Beware

Recruiter from this company tried to contact me about this job and I have NO interest working for this company. Their ad stays on indeed. Major red flag. Employees and former employees have nothing good to say about this company. Why don't you people make adjustments to the company's policies and procedures and maybe you can start retaining employees.

I wish I could give negative stars. I called DISH to set up service and without warning, was transferred to DIRECTV. That's fine, I just needed service. Well, DIRECTV came to install and was unable to because of a tree blocking the satellite. DIRECTV refunded my money, no issue. Then, upon reviewing my account, I see an unauthorized charge from Infinity Sales Group (DISH). I called the number and was hung up on repeatedly every time I selected the option to cancel service.

When I finally got someone on the line, they were "unable to find my account information". But you sure were able to find my bank account. They have been unresponsive since and so I've filed a BBB complaint and disputed the charge with my credit card company. Never will I attempt to use DISH again.

Lastly, this relationship between DISH, DIRECTV and Frontier (who is the only company that provides Internet is this area) is a monopoly. Why this is being allowed is beyond me.

MAKE SURE YOU ASK IF THEY ARE DISH AND NOT INFINITY SALES GROUP!!! INFINITY WILL STEAL YOUR MONEY AND YOUR ACCOUNT WILL NEVER EVER BE FOUND!!!!!!!! BUNCH-A-CROOKS!!!!!!!! ONLY BECAUSE I CANT POST UNLESS I POST A STAR BUT THEY ARE TRULY #ZEROSTARS

I tried to order Dish Network and paid up front $114.00. Due to a poor line of site I was unable to get the dish installed, and I called Dish to get refunded, only to find out that they split the service and installation between two companies. Dish Network refunded my money within a few days but, after waiting a week and much run around on the phone(almost 1 1/2 hrs) found that the company charging for the install has only 2 options on its menu and since I was not an existing customer my account was not valid, and their customer service reps.(English is not their first language either) set me to the main menu 4 times. WTH!! Finally on the last call this gentleman told me to stay on the line and ignore the main menu. After waiting 5 minutes I was transferred BACK TO DISH(WHO ALREADY REFUNDED ME MY MONEY!!!) WTH!!!! The rep I spoke with was able to put me on hold and talk with Infinity and get them to agree to a refund, but I have to wait 8-10 business days. A conversation I did not hear by the way. So I asked Dish's rep to have them send me an email or SOMETHING confirming they agreed to send me the money back and when they plan on doing so.
TO BE CONTINUED...............
P.S.
I am reporting them to the BBB and putting them on BLAST , ALL OVER THE WEB.
Enjoy

Really wish I could give 0 stars!! I called dish and was put with whom I thought was direct TV, he never mentioned infinity sales, I called for hours before speaking to someone who said they were refunding the money, yet over a week later still no money back on my account. I feel scammed, truly worse experience ever!!! But the direct TV people were so nice.

Offered a $100 gift card when switching to Dish, Did not receive and upon contacting the company they refused to honor their offer. They first said I needed to keep waiting to receive the card in the mail..so I waited several weeks and called back to be told the promotion had expired because of me not filling out an email for the promotion. For one I was never told about an email. If I could rate less than 1 star I certainly would. There customer service is a joke and so is there gift card promotion.

Came to office for a job interview. When I walked in they had me do an assessment. Basically, to know the knowledge of computer spreadsheets. Than they advice me they could not continue with the interview because I did not pass the assessment. So they made me drive from pembroke pines area to boca Raton to advice I did not pass. Instead of sending me the assessment via email. That is so pathetic. She told me to reapply in a few months. You got to be kidding me. I don't think so..

Advertised as Hugh s Network, is really, Infinity Sales Group out of Boca Raton, Fl.
I will not do business with what I feel to be A Missed representation.
Rev. Jim.

Don't trust Infinity or Dish TV. You call Infinity and they say they are Dish. They lied to me and gave me a price for TV and wifi. When the installer came he said I needed to make a separate appointment for wifi hookup. When I did that I was told the cheapest wifi was double the quoted price. When I called Dish to inquire I was given the run around by 3 different people. Infinity/Dish also charged my credit card a fee when I was told I would get free installation .

Great place to make good money if you are good at with phone calls. Great training and nice pay

FULL AND COMPLETE CHALATAN
BEWARE !!!
promise 2 gift cards to drop direct tv
Recieved Nothing!! Called dish they said contact infinity- well after 7 calls being placed on hold for 8-20 they hang up. Call again then they send me a form to fill out and mail in snail mail. 2 months later no responce called 6 times placed on hold listen to the stupid music then finally i hang up called and asked for service this seems the only way to get a live person on the phone- placed on hold again lady comes back on oh yea we did rcv your mail give us 2 month and one 100 gift card will be sent to you. Iam now going to Cancel service from dish because of this. Complete Morons work or show up at infinity- COMPLETE MORONS!!!

It a nice and mellow place to work. If you are good on the phones it's a nice slower than usual small call center for Infinity ((Dish Network))

I would give them 0 if it lets me, they signed me up to dish network as a third part, which I never knew. I was promised to receive a $50 gift card, and of course I never received .After calling back couple months they tell me: you are too late to call back the promotion is expired and there was a voucher for you to fill out; which they never told me about when I first called. They do like any other companies do, do not trust them or take any services from them

Affinity Sales Group does not care about Dish customer satisfaction. The sales guy who sold Dish service to me advised I would receive $100 gift card. I was expecting a gift card in the mail. He did not explain that I had to fill out and submit a rebate form via email. I called today to see why I never received my gift card and was informed that the offer was now expired and there was nothing they could do. Talk about a bait and switch! What deceptive process. They probably instruct their sales team to not mention the rebate form so they don't have to pay out on gift cards.

The worst worst worst they are stealing $49.99 from my credit card I never got the installation since my apartment is not in the perfect place for their signal is not my fault! What unprofessional staff sales persons that transfer you over to dish network that has nothing to do with this place is a scam!! Stay away stay away stay away of this place!!!

Management work ethic is very poor when it comes to the team leaders, I have to work with them 6 days a week and one of them has alcohol breath, that is not acceptable at all, If the company would really test the people that work there most of them would get fired, let me name one of them, Ever Zelaya is one of them.

I ordered through this company a few weeks ago, the rep I spoke to on the phone was the most patient, polite, professional agent I've ever spoken to. I had a bad experience with another provider previously with hidden fees and misleading me about the pricing. He guided me through the process and explained everything thoroughly. I got installed the same day I ordered, the Hopper is the best box I've ever used, I'm not proficient with technology but its so easy to use and the installer was great showed us everything. Best experience I've ever had ordering any type of service, would recommend 100%.

Very poor experience. When I called to establish service with Dish Network, I did not expect to be routed to a third-party sales company. The agent attempted to oversell despite clear relay that I did not need television, nor did I want to pay more than I was currently paying with cable. When called out on his sales tactics, he rescinded and worked a new tactic until a more agreeable package was presented. Prior to install, I discovered that satellite would not be feasible given my HOA requirements, and I therefore canceled. I was told by Dish that there was no record of my $49.99 refundable payment and was provided a series of numbers to "collect" this from the third-party (Infinity Sales Group) that collected it. I gave up after several calls and disputed the charge with my card company. Infinity Sales Group also failed to send setup information to Frontier for internet service. When I phoned Frontier, they had never heard of this party that was selling services on their behalf. The operation appears to be quite shady. My recommendation would be to refrain from engaging in business.

Was having trouble receiving my gift card for switching services. Called the customer service team and they were incredible. It s refreshing to come across a company that truly cares about their clients.

Worst experience ever !!! They promise things they do not fulfill, they are a fraud !!!!

Infinity has a great work environment for employees both old and new. This is a great place for someone who lives on their own renting or owns a home and wants to make a decent salary. There s endless opportunities when it comes to making money and growing, with little experience. Management works well with molding entry level candidates to seek higher job classes within the company. Everyone is welcome!

P.S. Its a much better culture than other call centers - coming from someone who s been to all in Broward and plam beach area. I ve worked here for 5 years as a single parent with 3 kids!

ISG is a great workplace! Team atmosphere! Great management team! If you put in the work the compensation is sky the limit! I have worked for ISG going on 2 years now and I m looking forward to my continued success and they care about employees well being and life balance.

My mom and I both ordered Dish on the same day. We were each promised a $100 gift card. Well I got mine, but my mom didnt get hers. She called and they told her that she wasnt signed up for a gift card. Ive tried to call for 4hrs. They say its a 3min wait time, but i was on hold for over 2hrs!! They are scammers. Calling BBB first thing Monday morning.

Once upon a Time a good place to work a shame no more

Where to beginning first I was told calls are being monitored and recorded and also was told they don t keep any social security number it could be gone in 20 seconds but the agent read be back my social number to me 5 mins later how s that possible if he did not write it down or something I don t feel like my information is safe and this company is a third party company not the actual company

I also was told that I would receive a gift card in the mail, along with a google home mini from DISH. When I asked where it was, I was told it was a rebate form in an email - I don't hit links in emails that I don't recognize. Now the representative says that it has expired! Very poor customer service! Don't use them!

Been getting the run around about$49.99 charge, said it was a processing fee for internet, frontier! But was not frontier internet, it is this company. They said cost for dish would be $50.00 but card was charged $49.99 and $50 and $1. Told I'd loss the $100 gift card if I refused frontier. Never hear from them about card, did get billed for one full month service less than 48 hours after dish hook up. No internet yet. So I'm paying for items on dish that I cannot use because I have no internet. And I am going to contact lawyer for class action lawsuit because I'm not the only one going through this " Gotcha moment"

We tried to cancel our order while on the phone with them, they charged our credit card anyway. We went through 2 hours on the phone with these idiots trying to get our money back. Ended up going through the better business bureau. Do not do business with these people! They are thieves!

Clean environments. Friendly people and trustworthy company

Horrible company.
I waited for ever to speak with someone. When I finally got someone on the line and explained why i was calling she acted like i was speaking another language and told me to contact customer service and then hung up on me.

My experience with that group was very similar to Mr. Green's. AFter being put on hold for 45min...they routed me to DISH who already refunded me the $50 fee they charge but the $49.99 had to go through Infinity but every time I talked to someone, they AUTOMATICALLY routed me BACK TO DISH who COULD NOT HELP ME FURTHER! I spent over 2HRS of my life trying to get refunded a fee that INFINITY charges and STILL wasn't able to get my money back! Even though the prompt says "refunds or promo..." it's pointless. You would actually have to contact your banking institution to make a formal dispute and they will TRY and investigate it. I called Infinity, and called and called only to keep getting back and rerouted to DISH because I was already an existing customer (whose account was disconnected due to line of sight), but they have caller ID so every time called in, like I said previously...I was automatically rerouted. SUPER PISSED!!! BBB was my next option, after that will be a class action lawsuit.

It does not deserve a star, they promise everything in the interview to work there, when you are supposedly hired they tell you that they will charge a marketing sales certificate of $ 140.00 from your check, halfway through the training they told me to retire as they had exceeded the number of people for the project but nevertheless discounted me the same $ 140.00, I told them it was unfair but they do not care, they told me that I had to respect their rules, and who respects our rights as workers being scammed?